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A note from Hampton Inn & Suites Des Moines/Urbandale
Updated 10/12/21
About
#2 of 12 hotels in Urbandale
Location
Cleanliness
Service
Value
Travellers' Choice
Stay near restaurants and shopping at the Hampton Inn & Suites Des Moines Urbandale hotel. Conveniently located off of I-80, our hotel provides easy access to downtown Des Moines. You'll be near popular destinations like Living History Farms and Camp Dodge. Choose one of our guest rooms or suites and enjoy free WiFi, an LCD TV and a clean and fresh Hampton® bed. Jump start each day with free hot breakfast. In a hurry? Grab one of Hampton's On the Run™ Breakfast Bags, available Monday through Friday. Our friendly team will be happy to recommend a restaurant for lunch and dinner. After a busy day, relax in your room watching your favorite shows on the HDTV. With an oversized desk and ergonomic chair, you can get work done from the comfort of your room. Keeping up your routine is easy with our fitness center and indoor pool. When you need access to a printer, fax and copying capabilities, visit our business center. Never fret if you've forgotten an essential item at home.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
Location
Full view
38Car recommended
Grade: 38 out of 100
25Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
8811 Plum Dr., Urbandale, IA 50322
Getting there
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208Reviews0Q+A6Room tips
Reviews
Traveller rating
- 162
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Most Recent
After my first night in the hotel I kept thinking how nice it was. The lobby looked new and clean. The room is big with a comfortable bed; the pool is nice; the breakfast was great. I planned to give the property a 5 of 5 review. But then, on my first full day of the stay, I left the hotel in the late morning and returned in the evening to find the room hadn't been serviced. The bed was unmade; the wet used towels were still in the bathtub; and my smelly trash was still in the cans. I went to the front desk to ask why the room wasn't serviced and was told the hotel only services rooms on request. I've stayed at hundreds of hotels and this is the first time I've ever heard of one that assumes you don't want housekeeping! This fact seems too important to not bring to the attention of every guest during check-in. UPDATE: Subsequent to writing my initial review, I learned Hilton changed their policy so that most of their properties in the US default to no housekeeping. I think this is a terrible decision which they've pretended is responsive to customer preference when clearly it's a cynical cost-cutting initiative. I still blame the hotel for not asking if I'd like my room cleaned. Especially when they see someone check in with a toddler, they should reveal you won't get garbage removed or fresh towels unless you specifically request it.…
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
We were passing through Nebraska and stopped there for a few days. Front desk receptionist was accommodating, helpful, acknowledged our Hilton Diamond status and we were in our room in no time. The hotel seems to be new. Our king bed was super comfortable. Interaction with staff throughout the whole stay was pleasant at all times. Everyone was nice and professional. We went shopping, out to eat, sightseeing and enjoyed refreshing pool and relaxing hot tub in the evening. Breakfast was still not what it used to be due to pandemic, but hopefully it will be back to normal during our future stay. Hotel is facing a busy freeway, but we stayed on a quiet side.
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Date of stay: August 2020
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Has been a while since stayed at Hampton. Was nicer than I remember. Had handicap accessible room which was quite big. Breakfast was good. Is in good spot where easy to get on highway and restaurants and gas right nearby. Couple issues to note. The shower chair was not in room. Had to ask for one and the one they gave us had seen better days. Was beat up a bit. Also the sink counter was not level. I think that someone had pushed down on it and was not properly repaired. So if you were using sink and got any water on the counter it would run off onto the floor which was annoying. Beds were comfortable
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Had an overnight stay on a recent road trip. The hotel looked very new. The room was very comfortable would be very nice for a longer stay. The breakfast was very good, the food was always hot. Convenient access to the interstate, but without too much highway noise.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Only one waffle iron so long line at breakfast but clean and comfortable stay. Beds and comforters were amazing. Hotel staff friendly and knowledgeable. Location was perfect. Easy access to local dining.
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Review collected in partnership with Hampton
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is the 2nd time I've stayed here and it will probably be the last. The only credit I give is to the front desk staff who are always friendly. Not always quick though. My last visit was for a business trip. I arrived late, and when I entered into my room it was still dirty and in disarray from the guest before me. Ew. So I had to go back down to the front desk and request a new room. The front desk attendant said that "they had a new house cleaner" that was till learning the ropes. They were nice enough to put me in a suite to the trouble. The suite had be "cleaned" but was still disgusting. The couch has visible stains all over it, the furniture and decor was extremely outdated, there was some gross nasty sticky stuff all over the table legs and feet, and there was hair in my bed. I felt gross just staying there. And they charge $119 a night? What a rip. Never again. Stay anywhere else.…
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Date of stay: May 2022Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Checked into this location to visit family and on business got there a little early the lady at the front desk said let me check and see if your room is ready she quickly make sure it was finished and got us into our room it was large and comfortable and very well appointed. When my wife and I came down she asked if we were headed to dinner we said yes and she asked if we needed any suggestions that was the second positive thing she had done for us and we had only been there a couple of hours. When we came back she asked how dinner was. We were there four nights she worked three of the days she always remembered us and asked what we had going on that day and if it was anything fun. The gentleman that worked the evening shift was equally friendly and recognizes the people that are there more than just one night and always has A pleasant word and asked how your day has been. I will be back in this area at least three or four times a year and this will be homebase when we visit, very comfortable bed very well appointed room no reason to look anywhere else.…
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were traveling across country from Michigan to Utah. We arrived and were expecting a good stay, no indication of a problem at check-in. We soon learned there was no hot water. If your into the benefits of cold showers, this is the place for you!! Get that endocrine system flowing!!
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Review collected in partnership with Hampton
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Good centralized location, staff was nice and both easy check-in and check-out. They had grab and go breakfast or you could order it made-to-order. Good options overall. Lots of traffic and people, so a busy hotel.
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Date of stay: November 2021Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The room above us was so loud and jump on the floor and running across the room. Not quiet sure what was going on up there had to call the front desk twice to get it resolved. Once at 11:30pm and once at 12am. My 11 year old who had a basketball tournament at 7am the following morning couldn’t fall asleep till 2am when the noise finally stopped. Worst sleep we’ve ever had in a hotel. Ever!
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Review collected in partnership with Hampton
Date of stay: January 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$123 - US$150 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaUrbandale
NUMBER OF ROOMS
91
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Claim Your Listing Frequently Asked Questions about Hampton Inn & Suites Des Moines/Urbandale
Which popular attractions are close to Hampton Inn & Suites Des Moines/Urbandale?
Nearby attractions include AMC (0.9 km) and The Cab Johnston (0.7 km).
What are some of the property amenities at Hampton Inn & Suites Des Moines/Urbandale?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hampton Inn & Suites Des Moines/Urbandale?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hampton Inn & Suites Des Moines/Urbandale?
Guests can enjoy free breakfast during their stay.
Is parking available at Hampton Inn & Suites Des Moines/Urbandale?
Yes, free parking is available to guests.
What are some restaurants close to Hampton Inn & Suites Des Moines/Urbandale?
Conveniently located restaurants include Texas Roadhouse, Cozy Cafe, and Ruby Tuesday.
Are there opportunities to exercise at Hampton Inn & Suites Des Moines/Urbandale?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hampton Inn & Suites Des Moines/Urbandale?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Hampton Inn & Suites Des Moines/Urbandale?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hampton Inn & Suites Des Moines/Urbandale offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Hampton Inn & Suites Des Moines/Urbandale?
Many travellers enjoy visiting Living History Farms (4.7 km) and Val Air Ballroom (7.8 km).