TownePlace Suites by Marriott Des Moines Urbandale

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Traveller (44)
View from our room, highway is close, but it did not keep us up
Room & Suite (47)
TownePlace Suites by Marriott Des Moines Urbandale
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About

4.5
#2 of 4 hotels in Johnston
4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Feel at home at The TownePlace Suites Des Moines/Urbandale. Our extended-stay hotel in Johnston, Iowa is minutes from restaurants, entertainment, several shopping malls including Jordan Creek Town Center, and the office headquarters for John Deere Credit, DuPont/Pioneer, Rain and Hail Insurance, and Camp Dodge. Start each day off right with a complimentary hot breakfast buffet and take advantage of tea and coffee served throughout the day.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Tennis court offsite
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Meeting rooms
Salon
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Sofa
Telephone
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

8800 Northpark Dr, Johnston, IA 50131
240Reviews5Q+A61Room tips
Traveller rating
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Detailed Reviews
Michael W wrote a review Jan 2020
Iowa15 contributions11 helpful votes
5.0 of 5 bubbles
TownPlace Suites Urbandale/Des Moines

We stayed at the TownPlace Suites for the first time in early January 2020. They accommodated our requests for an early check in and a quiet room on an upper floor.

We were checked in by Will who politely explained the amenities including the schedule for breakfast and the pool. Will is a nice mix of friendly and professional.

We reserved a studio king room which turned out to have a lot of storage. The room is cleverly designed to fit in a full kitchen, sleeper sofa, and an extra large closet with doors opening onto the entry and also onto the spacious bathroom.

The hotel is between Urbandale and Johnston off of 86th street, just north of I-35/I-80, so it is easy to get around. The hotel is also very close to several restaurants, shopping, grocery stores, and a movie theater. We walked to Wasabi for the ramen noodles.

The staff are polite and very interested in making the hotel a pleasant place to stay. We got the impression that they take customer feedback seriously and strive to keep improving. I left behind a bag of makeup, and the assistant manager Selena went out of her way to return it to me.

Not every hotel stay is going to be perfect, but if you share a concern with the staff, it is our impression that they will work hard to resolve any issues. We look forward to staying at the TownPlace Suites again.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FHGdmt, General Manager at TownePlace Suites by Marriott Des Moines Urbandale
Responded 14 Jan 2020
Hello, Thank you so much for your 5 out 5 Trip Advisor Review!! It was our great pleasure to have you as one of our guests. We are so glad to hear that Will and Selena went out of their way to accommodate your needs and helped you locate your lost and found item. We are always here when you travel to the Des Moines area and glad to know that we offer the things you need for your stay and the location meets your needs. We very much look forward to having you stay with us once again! Sincerely, Andy and Selena General Managers
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
573dk9999 wrote a review Jan 2021
Iowa City, Iowa588 contributions203 helpful votes
4.0 of 5 bubbles
Stayed here for the first time, but will likely not be the last. Good location to a major route on the west side of Des Moines and directly off of I-80, this gives fast access to a large part of the city and is very easy to find. Good sound insulation, even though we could see the Interstate from our room, there was no hint of noise from it.
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Date of stay: January 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Odd rooms face south to the freeway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TownePlace Suites Des Moines, General Manager at TownePlace Suites by Marriott Des Moines Urbandale
Responded 3 Feb 2021
Hello, We are so glad to hear that you enjoyed your stay and found the location to be satisfactory. We look forward to your next stay with us! Sincerely, Selena Barker Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nomad062_10 wrote a review Jun 2022
Omaha, Nebraska457 contributions138 helpful votes
4.0 of 5 bubbles
Mini apartments that are tastefully decorated. Very clean!! Shampoo, conditioner, and body wash mounted in the tub enclosure. Nice quality. Breakfast was excellent! Wide variety of hot and cold items that were kept well stocked by a friendly attendant. Safe and clean neighborhood. Definitely would stay again.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TownePlace Suites Des Moines, General Manager at TownePlace Suites by Marriott Des Moines Urbandale
Responded 20 Jul 2022
Dear Nomad062_10, On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Respectfully, Samanta Cox Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dorothy p wrote a review Aug 2023
midwest32 contributions26 helpful votes
2.0 of 5 bubbles
Not in love with this place. (Especially not at almost $200 per night on a weekend.) Smells like they're filling the hallways with scented sprays to cover up for lack of cleaning. Smudgy fingerprints on every door and handles, and all level surfaces. DIRTY worn-out upholstery on the chair backs in the lobby. Automatic doors not working properly at entrance (needed for pulling in luggage.) Whole first floor has overwhelming pool smell. Yellowjacket wasps in my room. They may as well NOT offer free coffee in the lobby, since it tastes like it was made last month. Management and ownership need to step up, because the cleaning staff are all visible and working HARD. Someone higher up is not supporting them with training or good quality cleaning products, or something. The staff are present, pleasant, and busy.
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Date of stay: August 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Skip it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JDSoui wrote a review Jul 2020
Tampa, Florida6,495 contributions16,459 helpful votes
4.0 of 5 bubbles
Had a brief 2-night stay and the location was ideal. The hotel was just off the freeway and the rooms were clean and spacious. Breakfast was included (bottled water, fruit and an energy bar) given the hotel no longer has a hot breakfast due to COVID-19. The room had plenty of outlets for plug-in of devices. Overall a comfortable stay.
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Date of stay: July 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: North facing room away from the freeway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TownePlace Suites Des Moines, General Manager at TownePlace Suites by Marriott Des Moines Urbandale
Responded 15 Oct 2020
Hello, Thank you for your 4 out of 5 Review! We are so glad to hear that you enjoyed your stay. We look forward to your next stay with us! Sincerely, Selena Barker Assistant General Manager
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DelhiDenise wrote a review Jun 2021
New Delhi, India58 contributions15 helpful votes
5.0 of 5 bubbles
My husband was REALLY cranky when we pulled up to TownePlace Suites. The receptionist, Taylor, was so fun and welcoming. We got a great room (who knew they all had stoves and refrigerators) and even though it was facing I-80, it was quiet. Taylor suggested the 1908 Draught House which was walkable which was perfect. The next morning, Taylor wasn't working but the male receptionist (didn't catch his name) was equally personable. Great breakfast and 3 different strengths of coffee!! We didn't bring our dog but I saw dogs there so it must be dog friendly. We are returning. Goodbye La Quinta.
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Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Even though we stayed facing the highway, I'd probably ask for one facing the street for even...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TownePlace Suites Des Moines, General Manager at TownePlace Suites by Marriott Des Moines Urbandale
Responded 2 Jul 2022
Hello DelhiDenise, Thank you for your 5 out of 5 Review! We are so glad to hear that you enjoyed your stay. We look forward to your next stay with us! Sincerely, Samanta Cox Assistant General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
#mom42millenials wrote a review Oct 2020
Oak Park, Illinois164 contributions60 helpful votes
4.0 of 5 bubbles
Booked via online. Easy and affordable price. Requested extras (towels/toothbrush/razor ) all waiting at check in desk. Rooms was clean but table too large for area and club chairs were awkward. We were also facing outside main entrance with bright light -good thing black out drapes were there. Not told we needed to make reservation for fitness and pool. 2nd time passing through this year both were okay for short term
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TownePlace Suites Des Moines, General Manager at TownePlace Suites by Marriott Des Moines Urbandale
Responded 15 Oct 2020
Hello, Thank you for your 4 out of 5 Review! We are so glad to hear that you enjoyed your stay. We look forward to your next stay with us! Sincerely, Selena Barker Assistant General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
#mom42millenials wrote a review Feb 2020
Oak Park, Illinois164 contributions60 helpful votes
5.0 of 5 bubbles
This place is convenient off I35/80
It is impeccably kept inside and out
Facilities are exactly what you see in photos
Room was comfortable beds were soft for us personally
We had room that faced highway & there was some noice but muffled.
Hot tub and pool area was clean
Breakfast was predictable but adequate . All staff was friendly and helpful. We will come back
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TownePlace Suites Des Moines, General Manager at TownePlace Suites by Marriott Des Moines Urbandale
Responded 15 Oct 2020
Hello, Thank you for your 5 out of 5 Review! We are so glad to hear that you enjoyed your stay. We look forward to your next stay with us! Sincerely, Selena Barker Assistant General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
americanaatoscana wrote a review Mar 2020
Chicago94 contributions62 helpful votes
5.0 of 5 bubbles
We loved this place. The staff was very friendly and helpful. Lots of amenities including board games and cookware. We got upgraded to a 2-room suite with a pullout bed which was awesome. The kitchen is a real kitchen where you can cook. Close to lots of restaurants and Starbucks.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FHGdmt, Front Office Manager at TownePlace Suites by Marriott Des Moines Urbandale
Responded 3 Mar 2020
Hello, Thank you so much for your 5 Star Trip Advisor Review! We are excited to hear that you had a lovely stay and the staff was so friendly and helpful. TownePlace Suites is one of the few brands that offer a Something Borrowed Program where we have larger appliances, board games, etc. for our guest to use during their stay. We are glad to know that we have guests like yourself that was able to use these for your convenience. We do look forward to your next visit with us in the near future! Sincerely, Selena Barker Assistant General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John K wrote a review 11 Apr
Milwaukee, Wisconsin1 contribution
1.0 of 5 bubbles
I booked a room directly with the website about a month ahead and after a long drive toward the hotel I get a call at about 8pm saying they overbooked. I was told that they would pay for another hotel, but I had to drive to their hotel to get a printed letter even though they had already set up a new reservation at a different hotel.

At 10:00pm when my pregnant wife and 2 year old child finally get there, I was talking to the person at the counter because we had a 2-night stay and the letter only listed 1 night. They said that they would call the other hotel and talk about paying the 2nd night, or contact me if not and that they would pay for me to come back to their hotel for the 2nd night.

The 2nd hotel had called them the next day because they never contacted either of us. They message was that the manager that handles that wasn't in that Sunday and that he would call on Monday. So we stayed the 2nd night at the 2nd hotel because we were never informed otherwise.

Well, when the 2nd hotel called them AGAIN on Sunday, they said that they were not going to pay and that they would have paid if we came back to the 1st hotel. However the manager never contacted me to inform me of that.

They are highly disorganized and do not have respectable business practice. I DO NOT recommend booking here!
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Date of stay: April 2024
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Steve M
Minneapolis, Minnesota116 contributions16 helpful votes
I want to say yes, but I honestly do not remember. I would think that they would be able to answer at the front desk. They were very friendly and helpful.
brendabeth2 asked a question Dec 2017
Adrian, Missouri8 contributions1 helpful vote
Is the pool heated?
Answer from megmouse180
Des Moines, Iowa1 contribution
The pool is not heated. However there is also a hot tub
FloridaLady007 asked a question Sept 2015
Venice,Florida27 contributions16 helpful votes
Do you have a business center?? Thanks!
Answer from TownePLace Suites
Des Moines, Iowa
Yes, we do! We have a PC and a Mac with printer as well.
scott s wrote a tip Jan 2024
Denver, Colorado15 contributions26 helpful votes
1.0 of 5 bubbles
"Please take your business elsewhere to stop this manager's behavior."
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Mcoreo2 wrote a tip Aug 2023
Vacaville, California250 contributions74 helpful votes
4.0 of 5 bubbles
"Everything was ok. Nothing excellent. You can go to the store buy food and prepare in room which saves money."
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dorothy p wrote a tip Aug 2023
midwest32 contributions26 helpful votes
2.0 of 5 bubbles
"Skip it."
Read full review
DelhiDenise wrote a tip Jun 2021
New Delhi, India58 contributions15 helpful votes
5.0 of 5 bubbles
"Even though we stayed facing the highway, I'd probably ask for one facing the street for even more quiet."
Read full review
573dk9999 wrote a tip Jan 2021
Iowa City, Iowa588 contributions203 helpful votes
4.0 of 5 bubbles
"Odd rooms face south to the freeway"
Read full review
Not the right property for you?
There are more places to choose from in the Johnston area.
PRICE RANGE
HK$940 - HK$1,309 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
townplace suites urbandale hotel johnston, towneplace suites johnston
LOCATION
United StatesIowaJohnston
NUMBER OF ROOMS
116
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TOWNEPLACE SUITES BY MARRIOTT DES MOINES URBANDALE - Updated 2024 Prices & Hotel Reviews (Johnston, IA)

Frequently Asked Questions about TownePlace Suites by Marriott Des Moines Urbandale
Which popular attractions are close to TownePlace Suites by Marriott Des Moines Urbandale?
Nearby attractions include AMC (0.6 km) and The Cab Johnston (0.4 km).
What are some of the property amenities at TownePlace Suites by Marriott Des Moines Urbandale?
Some of the more popular amenities offered include an indoor pool, free breakfast, and a fitness centre.
Which room amenities are available at TownePlace Suites by Marriott Des Moines Urbandale?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites by Marriott Des Moines Urbandale?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at TownePlace Suites by Marriott Des Moines Urbandale?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites by Marriott Des Moines Urbandale?
Conveniently located restaurants include Texas Roadhouse, Ruby Tuesday, and Wasabi.
Are there opportunities to exercise at TownePlace Suites by Marriott Des Moines Urbandale?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at TownePlace Suites by Marriott Des Moines Urbandale?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TownePlace Suites by Marriott Des Moines Urbandale?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TownePlace Suites by Marriott Des Moines Urbandale offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at TownePlace Suites by Marriott Des Moines Urbandale?
The staff speaks multiple languages, including English and Spanish.
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