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Holiday Inn Hotel & Suites Des Moines - Northwest

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4800 Merle Hay Road, Des Moines, IA 50322-1900
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (31)
Room & Suite (21)
Dining (20)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Hotel & Suites Des Moines - Northwest
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 54 hotels in Des Moines
Location
Cleanliness
Service
Value
The Holiday Inn Hotel & Suites Des Moines Northwest is located in the heart of Iowa. 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of businesses such as John Deere Credit, Corteva, Iowa Public Television, and Camp Dodge. Enjoy wonderful amenities such as complimentary guestroom wi-fi, indoor pool, and restaurant. Each one of our 198 guestrooms features a mini-fridge, microwave & coffee maker. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Suite. The Hotel offers over 12,000 square feet of conference space, including 18 breakout event spaces. Events in the newly renovated Heartland Ballroom, which can accommodate up to 600, or any one of our meeting spaces provide flexibility for requirements of your events. From creative menus to expert guidance in event planning, our sales & catering professionals are here to partner with you every step of the way.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid public parking on-site
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
186Reviews4Q+A37Room tips
Traveller rating
  • 35
  • 62
  • 55
  • 25
  • 9
Time of year
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Popular mentions
Enjoy the view wrote a review Dec 2020
Kansas City, Missouri13 contributions1 helpful vote
Great hotel for the money, hotel has had a recent upgrade and is a nice hotel with plenty of public space to relax and chill. Good restaurant at hotel and some within driving distance. Hotel is not perfect but very good value.
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Date of stay: June 2020Trip type: Travelled on business
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Katie D wrote a review Dec 2020
Chicago, Illinois80 contributions22 helpful votes
After staying in a shiny brand new Holiday Inn in Nebraska last month, I forgot what to really expect at this hotel chain. This "newly renovated" hotel has a pretty lobby but the rooms were dated with chipped paint, musty curtains, and oversized furniture making the room feel cramped. Furthermore, while there were signs all over the hotel stating face masks are required due to COVID, many guests did not respect this precaution and the staff did not enforce. During check out I witnessed one staff member in the halls without a mask. Our room was clean and the beds were good, but in a season when health and safety is my top priority for my family, I would not recommend staying here.
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Date of stay: December 2020Trip type: Travelled with family
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Response from IHG Service, Owner at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded 20 Dec 2020
Hi 302KatieT, I'm glad you chose our hotel for your visit to Des Moines. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the state of the room, paints, curtains, and furniture. I also read your concern about our mask policy enforcement. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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Mike S wrote a review Aug 2020
Hannibal, Missouri231 contributions52 helpful votes
Son made reservations. When we arrived a small problem with online reservations. While there another couple asked for handicapped room with access for wheel chair in shower. Was given room not access and they asked for another room. Our room still had some paper laying on floor that was missed by housekeeping. Also, the sheer curtains were torn and shredded. I took photo but have not posted here to the site at this time. A\C was very cold and was great on the hot day. Shower had plenty of hot water too. Went to Bennigan's for breakfast-I think it was an extra charge. Ordered 2 eggs, sausage, potato's and wheat bread. Received 2 eggs, bacon, potato's, and white bread. Coffee was delicious.
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Date of stay: August 2020
Rooms
Service
Sleep Quality
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Response from Greg Fontanini, Owner at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded 25 Aug 2020
Mike I have discussed your comments with my HK staff and I do apologize for the mix up at check in! Being that we are a full service Holiday Inn with a Bennigans we do not offer a free breakfast.
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Rowan S wrote a review Dec 2019
1 contribution
Stopped here on a cross-country road trip; we specifically chose this hotel over cheaper options because of the restaurant/bar amenity. When we booked on the website, we paid an optional $10 for breakfast in the morning. The restaurant and bar are under rennovations, and there are no alternative food options. This is NOT listed anywhere on the website. The only breakfast was the standard continental breakfast, most of which was barely edible, and was not what we were charged for. I had to go to the front desk to confront them about the $10 that we wasted, and even then they played dumb, as though this had never happened. Although most of our stay was fine, PLEASE be aware that there is no restaurant, no bar, and if you pay for breakfast you will be throwing your money away. Truly a dishonest booking experience.
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Date of stay: December 2019Trip type: Travelled as a couple
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Response from Greg F, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded 30 Dec 2019
I truly apologize that this was not on the website we thought we had put it on every site out there. I will check on this today!
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Jeanne M wrote a review Dec 2019
Oklahoma City, Oklahoma206 contributions37 helpful votes
Cherylynn, the front desk clerk, was super - friendly and extremely helpful. Coffee maker was inoperable and couldn't get a replacement until the next morning. Housekeeping did not make the bed, they only pulled up the sheets. I showed a picture of to to the front desk who informed the housekeeping supervisor.
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Date of stay: October 2019Trip type: Travelled with friends
2 Helpful votes
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Response from Greg F, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest
Responded 17 Dec 2019
Thank you so much for the review we look forward to seeing you again down the road!
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Previous
PRICE RANGE
US$84 - US$144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites des moines - northwest, holiday inn des moines, des moines holiday inn
LOCATION
United StatesIowaDes Moines
NUMBER OF ROOMS
198
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Frequently Asked Questions about Holiday Inn Hotel & Suites Des Moines - Northwest
What are some of the property amenities at Holiday Inn Hotel & Suites Des Moines - Northwest?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Hotel & Suites Des Moines - Northwest?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Hotel & Suites Des Moines - Northwest?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Hotel & Suites Des Moines - Northwest?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Hotel & Suites Des Moines - Northwest?
Conveniently located restaurants include Pagliai's Pizza - Johnston, Bennigans On Merle Hay, and Bandit Burrito.
Are there opportunities to exercise at Holiday Inn Hotel & Suites Des Moines - Northwest?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Hotel & Suites Des Moines - Northwest have an airport shuttle?
Yes, Holiday Inn Hotel & Suites Des Moines - Northwest offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Hotel & Suites Des Moines - Northwest?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Hotel & Suites Des Moines - Northwest?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Hotel & Suites Des Moines - Northwest offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Hotel & Suites Des Moines - Northwest?
The staff speaks multiple languages, including English and Spanish.