"When we arrived at 10pm on Saturday, July 2nd late at night, the woman at the front desk was extremely kind and friendly; she is the only reason I am giving the review a 2 star rather than a 1 star. We slept well and the beds were comfortable, though the room and the hotel in general was pretty run down. In the morning, around 6:30am on July 3rd, I took my 3 young children for breakfast, and there was news playing loudly on the TV. Given that the news was highlighting things that was too mature and scary for young children (violence, arrests, protests etc...), and that we were the only ones in the dinning room with only 1 other guest, I thought I would change the channel while we were eating. When I went to ask the man at the front desk (maybe in his 50s, bald), he was on his cell phone and was immediately annoyed that I asked him a question. When he got off his phone and I asked if he could please change the channel or turn the TV off, he became immediately very agitated. Within 30 seconds, he was yelling at me, telling me that that the hotel was sold out and that he was not going to accommodate me because the TV was for everyone, not just me. I calmly explained to him that I understood, but that I had young children and the content on the TV was scary for them, that we would not be long in the dining room and that I had already asked the other guest permission and they did not mind that the channel be changed. This made him even more agitated, he yelled at me some more in front of my children, then walked away from me, refusing to change the channel, and muttering, "who does she think she is?!" He then got on his cell phone once again and I overheard him talking about me to the person on the phone. My kids were obviously shaken by this, so I took them back to the hotel room, we ate there, and left as quickly as possible. This was a huge contrast to the kind, welcoming woman who had greeted us the night prior. I am writing this to warn families of the non-family-friendly nature of this hotel, and to management so that they are aware of the terrible and verbally abusive customer service we received from this man. Never in my life have I been treated this way for such an small request, or for any request for that matter; it was horrible customer service to say the least, I don't even have words to describe. If you have a young family, I strongly recommend you pay extra to go somewhere else."…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.