Super 8 by Wyndham Clive / W Des Moines
11414 Forest Ave, Des Moines, IA 50325-7031
Lowest prices for your stay
US$72
Free cancellation until 01/04/23
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About
#16 of 53 hotels in Des Moines
Location
Cleanliness
Service
Value
Newly remodeled rooms. Convenient location off the Interstate I 35 & I 80. Close to many attractions and businesses. Many restaurants within walking distance. Meeting facility available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Non-smoking hotel
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Family
Location
47Car recommended
Grade: 47 out of 100
15Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
11414 Forest Ave, Des Moines, IA 50325-7031
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Staff was EXTREMELY rude, Angry that I checked in at 1:00 am., and let me know just how angry they were. (I was 'walked' from another Wyndham property by Wyndham headquarters when the other location was overbooked). Never heard a welcome or a greeting of any kind. A terse 'driver's license and credit card' only. Never heard a please or a thank you during the entire check-n process. I was given no information at all about where my room was located, Wi-Fi, breakfast, parking or any other amenities. I am in my seventies. I have NEVER been treated like this before. I almost left because I was fearful of what this person might do, but it was cold and snowing and there was no place else to go.
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 17 Nov 2022
Dear Baker, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"When we arrived at 10pm on Saturday, July 2nd late at night, the woman at the front desk was extremely kind and friendly; she is the only reason I am giving the review a 2 star rather than a 1 star. We slept well and the beds were comfortable, though the room and the hotel in general was pretty run down. In the morning, around 6:30am on July 3rd, I took my 3 young children for breakfast, and there was news playing loudly on the TV. Given that the news was highlighting things that was too mature and scary for young children (violence, arrests, protests etc...), and that we were the only ones in the dinning room with only 1 other guest, I thought I would change the channel while we were eating. When I went to ask the man at the front desk (maybe in his 50s, bald), he was on his cell phone and was immediately annoyed that I asked him a question. When he got off his phone and I asked if he could please change the channel or turn the TV off, he became immediately very agitated. Within 30 seconds, he was yelling at me, telling me that that the hotel was sold out and that he was not going to accommodate me because the TV was for everyone, not just me. I calmly explained to him that I understood, but that I had young children and the content on the TV was scary for them, that we would not be long in the dining room and that I had already asked the other guest permission and they did not mind that the channel be changed. This made him even more agitated, he yelled at me some more in front of my children, then walked away from me, refusing to change the channel, and muttering, "who does she think she is?!" He then got on his cell phone once again and I overheard him talking about me to the person on the phone. My kids were obviously shaken by this, so I took them back to the hotel room, we ate there, and left as quickly as possible. This was a huge contrast to the kind, welcoming woman who had greeted us the night prior. I am writing this to warn families of the non-family-friendly nature of this hotel, and to management so that they are aware of the terrible and verbally abusive customer service we received from this man. Never in my life have I been treated this way for such an small request, or for any request for that matter; it was horrible customer service to say the least, I don't even have words to describe. If you have a young family, I strongly recommend you pay extra to go somewhere else."…
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 11 Jul 2022
Dear Guest, Thank you for the stay and sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. Your observations are very much important for us. We will check each point of your mention and take appropriate steps to improve the problems areas detected in your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity. You can be assured of our very best attention. Thank you once again. Sincerely Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our only issue was that there was no elevator. We had six bags for our stay and we’re on the second floor. New staff member was very polite and helped us out twice. We did not have breakfast, but it did smell good as we walked by.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 21 Jun 2022
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BEST BLANKET AND SHEET COMBINATION. I love not having a duvet for the blanket. good location. good food nearby. no pool. but nice breakfast area. standard Super 8 breakfast. Not the best for a gluetin free diet. noise level very fine. air conditioner quiet.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 16 Jun 2022
Dear Joyce, Thanks for the stay and the positive feedback. Guest comments are valuable inputs for us to better our services. Your observations will definitely be taken for proper action. You can expect a further improved stay next time. We look forward to seeing you again soon. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was so very impressed by this Super 8. The grounds/landscaping were well-done and maintained, the building layout was not at all like a "typical" Super 8, more like a higher-end line of hotels, the furnishings were in excellent shape, the room was clean (even in the corners). A very pleasant experience overall
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 9 Jun 2022
Hello Chris, It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It worked for me while I was there. The one thing I would of really liked was eggs for breakfast. It was good enough for the one night. I could of used more coffee in the room. So so so so so works for me.
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 13 Apr 2022
Dear Guest, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I found the inn more than satisfactory: front desk was polite and helpful; room appeared clean, including sheets and pillowcases; some traffic noise in the distance and not enough to trouble me; plenty of parking plus decent location. I stay at Super 8 motels because I need someplace inexpensive that is trustworthy, not looking for a resort. I stayed at two this trip and was not disappointed: good price performance.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 14 Feb 2022
Hello Joshbraid, I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission!We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean. Affordable. Convenient to many Local Diners. Easy Access on/off INTERSTATE I-80. Knowledgable Staff. POOL. LAUNDRY. Ample parking. Breakfast MUFFIN, JUICE, and COFFEE. Spacious room. QUIET. Sidewalks Clear Immediately after snow.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 4 Feb 2022
Dear Guest, It was a pleasure having you stay at our property recently. We are glad that you were pleased with the hotel's overall facilities and services. Your positive comments shall definitely motivate us to serve our guests better. We look forward to welcoming you back soon! Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room looked okay when we arrived but we noticed the beds had never been changed by housekeeping. When I pulled back the sheets they had blood stains on them. My daughter thought it was bedbugs. Management was "VERY RUDE!!!" and never apologized. My advice would be to always pull back your beds sheets and check for cleanliness as soon as you enter your hotel room as the second room was more of what we would have expected.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Other at Super 8 by Wyndham Clive / W Des Moines
Responded 27 Oct 2021
Dear Guest, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. A detailed investigation will be made and appropriate actions will be taken. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As other's review said, this hotel's hallway was terrible! The carpet was stained and smelly. Luckily, the bad thing stopped there. The smell didn't enter our room. Our room was big, clean and quiet. Breakfast was a surprise to us, especially during pandemic. Most hotels cancelled their breakfast but didn't update their advertisements. This made guests disappointed.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Umesh Patel, Owner at Super 8 by Wyndham Clive / W Des Moines
Responded 8 Oct 2021
Dear Guest, Thank you for choosing our hotel for your stay. I am pleased that you liked the clean & comfortable room, enjoyed the breakfast. We regret and disappointment that the carpet and hallway cleanliness issue made your stay less than desirable. We will use your comment as we change and improve. We take real pride in this hotel and believe that pride shows in everything we do. I hope that you will focus on the good things and choose to stay again. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$71 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heartland hotel des moines
FORMERLY KNOWN AS
Heartland Inn Des Moines
LOCATION
United StatesIowaDes Moines
NUMBER OF ROOMS
79
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Claim Your ListingSUPER 8 BY WYNDHAM CLIVE / W DES MOINES - Prices & Hotel Reviews (IA)
Frequently Asked Questions about Super 8 by Wyndham Clive / W Des Moines
Which popular attractions are close to Super 8 by Wyndham Clive / W Des Moines?
Nearby attractions include Clive Aquatic Center (0.7 km) and Global Brew Tap House (0.3 km).
What are some of the property amenities at Super 8 by Wyndham Clive / W Des Moines?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at Super 8 by Wyndham Clive / W Des Moines?
Guests can enjoy free breakfast during their stay.
Is parking available at Super 8 by Wyndham Clive / W Des Moines?
Yes, free parking is available to guests.
What are some restaurants close to Super 8 by Wyndham Clive / W Des Moines?
Conveniently located restaurants include Cracker Barrel, Mi Mexico Restaurant, and Bakers Square Restaurant & Bakery.
Are there opportunities to exercise at Super 8 by Wyndham Clive / W Des Moines?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Super 8 by Wyndham Clive / W Des Moines?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Super 8 by Wyndham Clive / W Des Moines offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Super 8 by Wyndham Clive / W Des Moines?
Many travellers enjoy visiting Valley Junction (6.4 km), Living History Farms (1.5 km), and Jordan House (5.7 km).
Is Super 8 by Wyndham Clive / W Des Moines accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.