Fairfield by Marriott Inn & Suites Des Moines Downtown
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About
#39 of 53 hotels in Des Moines
Location
Cleanliness
Service
Discover a wide array of modern amenities at Fairfield by Marriott Inn & Suites Des Moines Downtown. This brand-new hotel features complimentary Wi-Fi, a free breakfast buffet, fitness center, spacious accommodations and a convenient location near Wells Fargo Arena.
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Property amenities
Electric vehicle charging station
Wifi
Free breakfast
Patio
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Baggage storage
Paid private parking on-site
Parking
Paid wifi
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Vending machine
Car hire
Taxi service
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Microwave
Cable / satellite TV
Sofa bed
Walk-in shower
Seating area
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Location
63Somewhat walkable
Grade: 63 out of 100
74Restaurantswithin 1 km
47Attractionswithin 1 km
Contact
207 Crocker Street, Des Moines, IA 50309
Getting there
Car HireSee all Des Moines car hire
15Reviews0Q+A2Room tips
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Guy at front desk not friendly at all. After our stay, the wife and I were discussing how disappointed we were in the Marriott property. We stay at Marriott properties a lot and this is subpar to our standards. We decided we won't be staying here again. Sure it is convenient to Wells Fargo, but so are other hotels in the area.
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Date of stay: April 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Peterson, General Manager at Fairfield by Marriott Inn & Suites Des Moines Downtown
Responded 7 Oct 2022
Dear Mr. K, Thank you for your recent stay at the Fairfield Inn & Suites in Downtown Des Moines. Thank you also for your valuable feedback regarding the lack of hospitality of one of our team members. Please be assured that I will review this situation internally, and take the necessary corrective measures to prevent a reoccurrence. Let me know what we can do for you in the future to make amends for this unacceptable lack of service. Thank you again for choosing the Fairfield Inn & Suites Downtown Des Moines.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I called day of our reservation at 7A fully knowing that hotels have a 24-48 hour cancellation policy. I used to manage a Fairfield in downtown Nashville. However, my husband and I had Covid so we called to see if there was any way we could get a cancelation with no charge for the safety of their guests. The front desk individual said "yeah no problem" and I repeated back to her " you sure? no charge?" and she replied "nope, no charge". I replied with so many thank you's after that. However, today we noticed that they did still charge us for the stay. I called the front desk same day/today and he said "well she was wrong and this is a manager issue and I am not a manager". I kindly asked to talk to a manager and he said "he's not available" . So then I went on to ask when I can follow up since he is not available and the front desk agent hung up on me. As a former hospitality manager of 10 years I am so disappointed in Marriott. I am now a recruiter and know how short the work staff is but the training in customer service should not be lacking as well.…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Choose another hotel in the area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I was surprised by some on the negative reviews of this hotel, but since it was the only one I could find under $200 on the night I needed, I opted to stay here. There was nothing wrong w/this hotel that I could see. We did have a room that faced the skate board park across the street and when I heard the music reverberating through the windows I was hoping it wasn't going to be a late night/all night event - it wasn't. I think the music went off @ 10pm. That view was also of the state capitol and the river! We drove down to the farmers market, came back to the hotel for the free breakfast, served until 9:30 Saturday and Sunday! Another bonus. This place doesn't have a pool and while I'm not sure we would have had time to swim, we probably would have made time had there been one! Right across the street from Wells Fargo Arena and one block from the Iowa Event Center. Easy access to 235. I would definitely stay here again and there is no reason for you not to! BTW, check in w/Kristen was GREAT! When we told her our plans for the morning she offered us a late check out also. We ended up not needing it, but appreciated the offer. NOTE - there is only one car per room allowed in their parking lot! …
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
hotel under new management. And what a difference!! Staff was very attentive. The rooms were very clean & very large compared to other hotels i’ve stayed at in the area. We had a wonderful stay. We’ll be back!
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed here this past weekend, and they had my car towed from their parking lot. It cost $160 to get it back. I was told I would have to take it up with management. I called Monday and the guy I spoke with said they would take care of the cost. He said his manager would call me back. I never received a call. The next day I called them again. Jeris told me he would absolutely not reimburse me for being towed. He said SEVEN of their guests staying there that night were towed, and they were not doing anything about it. I asked to speak to someone above Jeris. He said there was nobody else above him, and he hung up on me! Absolutely terrible customer service!! My husband and I are Gold Members and have been loyal to Marriott for years. This is every disappointing!!
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Check in was smooth and staff was very friendly and thorough in explaining services available. We were able to check in early which was helpful. Parking is free, but a displayed pass is required. Pass received at check in. Room was a little sparse with some minor maintenance issues. We did not get to eat the breakfast, so can’t comment on that other than it is included.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lasaundra Lanphier, General Manager at Fairfield by Marriott Inn & Suites Des Moines Downtown
Responded 21 Mar 2022
Thank you very much for your feedback of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will have maintenance inspect the room and get those maintenance issues taken care of. We take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is Feb 2022: In April 2021 I booked this hotel for friends and I to stay here for the Eric Church concert in February 2022. Yes, I booked early. That would be 10 months before the concert to guarantee my friends and I would have a place to stay. I received an email 1 week and 1 day before my stay that they unfortunately could not honor my stay there. I am so angry. This is the crappiest thing a hotel could do to someone. 1 week before my trip. According to the manager, they overbooked....well it's not my fault. I booked 10 months ago. This is ridiculous. I would love for everyone to boycott this hotel in the future.
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Date of stay: February 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Lasaundra Lanphier, General Manager at Fairfield by Marriott Inn & Suites Des Moines Downtown
Responded 7 Feb 2022
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied. I understand how frustrating situations like this can be. We pride ourselves on our service and the high quality standards we maintain. We would like to make things right. You can expect a email from our management team soon to discuss what occurred and how we might make it up to you. Once again we apologize for any inconveniences this may of caused.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The breakfast was good. All options were on offer. The room was well laid out with a decent shower. The room was easy to temperature control, which we appreciated. Disliked · The parking lot was unacceptably icy. Im not just making a big deal out of nothing either. I mean apocalyptically icy. I witnessed several falls while I was there. I myself slipped twice. There was a half inch of ice several feet across spanning 80 percent of the lot. It was unavoidable. It was clear nothing had been done about the ice, and was not done during our entire stay. No effort was made. -The room had a hole in the wall and cracked ceiling, the water pressure was poor in the shower, the pillows were very flat and gave us both neck issues the next day -we are only 32. -The staff was disinterested and on their phone at the front desk.…
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Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Chris Phillips, General Manager at Fairfield by Marriott Inn & Suites Des Moines Downtown
Responded 28 Jan 2022
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Second time staying at this property in a year- previous was OK. I know times are tough with hospitality staffing - but things missed the mark on recent stay. Front desk didn’t acknowledge any of my regular BV preferences - told me no King beds were available when clearly the hotel was only 1/3 full. Ended up in an odd ground room floor and could hear every word of the neighbors- clearly a poor design flaw in buildout and wall construction. Door has probably a 3/4” gap that lets light under. Outside of hotel needs attention - towel hooks falling off the wall, shower head / pressure miserable despite being the typical speakman. Breakfast minimal, bar closed. This property is newer, very close to Wells Fargo, has large rooms / nice layout and styled nicely - it has potential- but this stay just totally missed the mark.…
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Date of stay: January 2022Trip type: Travelled on business
Room Tip: Parking is free (perk for the area) and DM Skate Park is (amazing) and right across street on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Chris Phillips, General Manager at Fairfield by Marriott Inn & Suites Des Moines Downtown
Responded 20 Jan 2022
Hello IowaGuy315 I appreciate you taking the time to let us know about your experience at our hotel. I apologize that we did not exceed your expectations and I have passed this on to our leadership team to make sure these items are reviewed and taken care of. Once again please accept our apologies and hope to see you again if you are in our area. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for state basketball at wells Fargo arena. The location could not be any better, literally closer than most parking lots. However, the hotel is so noisey. We could hear ever word of the people in the room next to us. The location makes it worth it, but wow, it's loud!!
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from fairfieldDM, Manager at Fairfield by Marriott Inn & Suites Des Moines Downtown
Responded 4 Mar 2020
Thank you for your feedback regarding your recent stay with us. I am sorry to hear about the noise from other hotel guests negatively affected your stay. We hope to have the opportunity to exceed your expectations when your travels return you to Des Moines Ari T Assistant General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$150 - US$261 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIowaDes Moines
NUMBER OF ROOMS
91
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Claim Your ListingFAIRFIELD BY MARRIOTT INN & SUITES DES MOINES DOWNTOWN - Prices & Hotel Reviews (IA)
Frequently Asked Questions about Fairfield by Marriott Inn & Suites Des Moines Downtown
Which popular attractions are close to Fairfield by Marriott Inn & Suites Des Moines Downtown?
Nearby attractions include Downtown Farmers Market (0.9 km), Iowa State Fairgrounds (0.09 km), and Greater Des Moines Botanical Garden (0.7 km).
What are some of the property amenities at Fairfield by Marriott Inn & Suites Des Moines Downtown?
Some of the more popular amenities offered include free breakfast, airport transportation, and breakfast buffet.
Which room amenities are available at Fairfield by Marriott Inn & Suites Des Moines Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairfield by Marriott Inn & Suites Des Moines Downtown?
Guests can enjoy free breakfast, an outdoor dining area, and a snack bar during their stay.
Is parking available at Fairfield by Marriott Inn & Suites Des Moines Downtown?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Fairfield by Marriott Inn & Suites Des Moines Downtown?
Conveniently located restaurants include Centro Restaurant, Fong's Pizza, and Iowa Taproom.
Does Fairfield by Marriott Inn & Suites Des Moines Downtown have airport transportation?
Yes, Fairfield by Marriott Inn & Suites Des Moines Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Fairfield by Marriott Inn & Suites Des Moines Downtown located near the city centre?
Yes, it is 0.6 km away from the centre of Des Moines.
Are any cleaning services offered at Fairfield by Marriott Inn & Suites Des Moines Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Fairfield by Marriott Inn & Suites Des Moines Downtown?
Many travellers enjoy visiting Valley Junction (7.7 km), Salisbury House (4.5 km), and Terrace Hill (2.6 km).
Is Fairfield by Marriott Inn & Suites Des Moines Downtown accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.