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Residence Inn Indianapolis Downtown on the Canal

Traveller (144)
Room & Suite (73)
Dining (3)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks!
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Mid-range
HOTEL CLASS
410Reviews
198Photos
4Q+A
100Room tips
Traveller rating
  • 186
  • 135
  • 52
  • 28
  • 9
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  • English
Popular mentions
A group of friends stayed here for a conference. Hotels looked really good, organized and clean. Rooms was what we booked. Rooms have good space. The breakfast was included. Good variety of options. Definitively i will stay in this place again.
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Response from Passenger01823763049, Manager at Residence Inn Indianapolis Downtown on the Canal
Responded 1 week ago
Good morning! First and foremost I would like to thank you for making us your home away from home while visiting Indianapolis! The next time you're in the Indy area please reach out to us and we'll personally set up your reservation to ensure everything exceeds expectations! Again, thank you and have a great rest of your day!
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I was drawn to this hotel for the location and the set up of the rooms. We stayed for two nights and do not have a single complaint!! Customer service was amazing!!! A lot of options at breakfast time and they also offer a happy hour on certain nights of the week as well! Must
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I convinced my husband to book this hotel because I wanted a kitchen. He knew better and tried to convince me otherwise but I didn't listen. It was for my family of 4 for two nights. Upon entering our room I immediately noticed an odor and unclean surfaces. Old cruddy ketchup
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Response from krisn387, General Manager at Residence Inn Indianapolis Downtown on the Canal
Responded 31 Dec 2018
Dear tvessia, I would like to thank you for bringing your recent experience with us at the Residence Inn Indianapolis Canal to my attention. This encounter was upsetting for me to hear because this is not the level of customer satisfaction or service in which Residence Inn by Marriott prides itself. I realize this experience reflects your trust in Marriott and I am truly sorry for not providing you the comfort, cleanliness and service you have come to expect from Marriott. I can assure you we take our guest satisfaction very seriously and take appropriate action when we fail to deliver an outstanding stay to each and every guest. I have shared your comments with the entire leadership team to ensure this is corrected immediately and an isolated incident. At the Residence Inn Indianapolis we strive to provide an exceptional guest experience; unfortunately we failed to do so during your recent visit. Your loyalty to Marriott is both appreciated and valued. I sincerely apologize for the inconvenience we caused you. Sincerely Kris Norman
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The customer service at this hotel was second to none. When we arrived, Nate greeted us. Since we had missed lunch, he offered us food and drink from the little store near the front desk free of charge. He went above and beyond in making suggestions where to dine, and how to
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Response from Passenger01823763049, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal
Responded 13 Dec 2018
Good morning! First and foremost I would like to thank you for taking time out of your busy day to complete our survey. Without knowing how our guests experience was we cannot continue a great stay or address any issues that would need our attention. With all that being said please reach out to me the next time you're in the Indianapolis area. I will personally set up your reservation and pull out all the stops to ensure your stay exceeds your past reservation! Again, thank you for making us your home away from home while visiting Indy and I hope you enjoy the rest of your day!
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I stayed at this property for four nights while attending a work-related class at IUPUI. The hotel is in a great location. It's relatively close to downtown shopping and restaurants and was about a 10-minute walk to the IUPUI campus. While they make a big deal about being on the
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Response from Passenger01823763049, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal
Responded 13 Dec 2018
Good morning! I would like to apologize for the issues during your stay and would love to have the opportunity to make it right. I have sent you an email with my contact information and hope to hear from you soon. Take care and enjoy the rest of your day!
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Photo provided by managementResidence Inn Indianapolis Downtown on the Canal
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Photo provided by managementResidence Inn Indianapolis Downtown on the Canal
Suite
Photo provided by managementResidence Inn Indianapolis Downtown on the Canal
Suite
Photo provided by managementResidence Inn Indianapolis Downtown on the Canal
Suite
Photo provided by managementResidence Inn Indianapolis Downtown on the Canal
Suite
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12345615
It's not that far. Maybe 1/2 mile or so. Great sights by the State Capital as well
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Yes
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We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see where it was for our next trip ad it was fairly easy to get there.
1 vote
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Hello, Parking is $21 per day per vehicle. You will get a parking key at check in that allows you to go in and out of the parking lot whenever you wish. I hope this helps. Thank you!
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"Top floor facing the Downtown area has great views"
"Make sure your room overlooks the canal."
"There were a lot of kids running around on the floor above us so it wasn't super quiet . I'd probably select a top floor room next time."
"Good for families"
"Get one overlooking the Canal, great view"
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12345620
PRICE RANGE
US$184 - US$408 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn indianapolis downtown on the canal hotel indianapolisindianapolis residence inn
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
134
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