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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Traveller (52)
Room & Suite (59)
Dining (13)
Overview
  • Excellent56%
  • Very good27%
  • Average8%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(44 reviews)
“sam's club”(8 reviews)
“room was clean”(25 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Special Offer: Book Direct and Save
Hotel deals
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Reviews (325)
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322 results
Traveller rating
175
89
27
18
13
Traveller type
Time of year
LanguageEnglish
175
89
27
18
13
Show reviews that mention
All reviewsfront desksam's clubroom was cleanjacuzzi tubsink areathe breakfast areathe shuttle drivernice breakfastthe general managerupon checkhotel staffnice staygreat roomfree breakfastlucas oil stadiumelevatorharry
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1 - 5 of 322 reviews
Reviewed 4 days ago

Using hotel for night before flight. Upon arrival found lobby to be very small and crowded as people waited to be checked in. The room was fine but the handle to the toilet was hanging out of the water bowl. Called front desk and Kevin...More

1  Thank bestrauss2018
Response from Wendy B, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport AreaResponded yesterday

Thank you for your review. We will share your comments and work to improve our service to every guest. Please allow us the opportunity to regain your trust. Sincerely,

Hotel's Favourite
Reviewed 4 weeks ago

We drove here from Fort Wayne, paid to park our car for 8 days, and took the shuttle to and from the Indianapolis Airport. All was well. You sign up for the airport shuttle time upon arrival, so be aware that if another family has...More

1  Thank Leguizamo
Response from Wendy B, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport AreaResponded yesterday

Thank you for the great review, we work to provide everyone a great experience. We hope to welcome you back soon.

Reviewed 1 week ago

My wife made a call to this hotel to make sure that my company had reserved my room. The CSR she spoke with was Kevin. He immediately told her to call the reservation line and hung up. She called back right away and told him...More

Thank Nancy C
Response from Wendy B, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport AreaResponded yesterday

Thank you for your review.

Reviewed 4 weeks ago via mobile

Hotel stay was adequate, But not nearly enough money saved to justify a 45 minute wait for the shuttle from the airport to the hotel. Would’ve grabbed a taxi or an Uber if I had known. Will never stay here again.More

Thank Jason_from_Milwaukee
Response from Wendy B, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport AreaResponded 4 weeks ago

Hello Jason_from_Milwaukee, Thank you for your review. We strive to exceed the expectations of our guests every day, and and those we set for ourselves. With our airport shuttle, timing is everything, and whenever there is a delay, timing is usually the issue. I apologize...More

Reviewed 12 June 2018

Was hard to find a decent hotel with short notice due to all the events happening in Indy that weekend. Booked this property which was close enough to where I needed to be and was pleasantly surprised by how nice it was and why hadn't...More

1  Thank 19MKC
Response from Wendy B, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport AreaResponded 13 June 2018

Hi 19MKC, Thank you so much for your wonderful review! We are extremely proud of our staff and our hotel, so it is always lovely to hear that our guests are pleased with their stay. I hope the next time you are in Indy, we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Shuttle Bus Service
Wheelchair Access
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Breakfast Available
Dry Cleaning
Banquet Room
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$88 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#32 Family Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#32 Family Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (52)
Room & Suite (59)
Dining (13)
Pool & Beach (9)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Annmarie P
19 January 2018|
AnswerShow all 2 answers
Response from Wendy B | Property representative |
We have a large heated indoor pool. Unfortunately, we do not have a separate pool for toddlers or infants.
0
Votes
Annmarie P
19 January 2018|
AnswerShow all 2 answers
Response from Tootsie20 | Reviewed this property |
no
0
Votes
Neondra B
7 September 2017|
AnswerShow all 2 answers
Response from Wendy B | Property representative |
The Presidential and Executive Suites include the whirlpool and we have a king with whirlpool tub also. If you would like to call the hotel directly we can help to book one for you. 317-554-0900. Thank you! Sarah... More
0
Votes
Room Tips
"Be a IHG rewards club member for room updates....Rooms on the 4th floor are the best"
Read review
"Call to make sure you'll get what you expect"
Read review
"Rooms are gross. Don't stay here."
Read review
"Avoid the whole hotel"
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