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Sheraton Indianapolis Hotel at Keystone Crossing

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Traveller (79)
Room & Suite (42)
Dining (10)
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Overview
  • Excellent49%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible4%
Travellers talk about
“fashion mall”(85 reviews)
“the club lounge”(57 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
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Nearby Hotels
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Reviews (969)
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462
299
112
40
43
Show reviews that mention
All reviewsfashion mallthe club loungefree parking garagecheesecake factorynice mallstarbucks coffeelobby barshopping and restaurantsnorth sidecomfortable bedsfitness centerking roomoatmealbusiness tripgreat customer servicechecking inenjoyed my stay
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1 - 5 of 956 reviews
Reviewed yesterday

Great location about six miles from the Indiana State Fairgrounds where the auction is held and also about the same distance to the speedway. Hotel is located adjacent to the Fashion Mall which has plenty of restaurants and a Starbucks within close walking distance through...More

Thank Jim1008
Hotel's Favourite
Reviewed 14 April 2018 via mobile

Truly a lovely hotel next to high end mall, just outside of Indianapolis. Lots of restaurant choices on the property and nearby plus a food court in the mall that you can access from the second floor skybridge. Our king size bed room also had...More

Thank Mary Ann S
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 4 weeks ago

Mary Ann S, Thank you for taking the time to provide a review on your recent stay with us. I'm happy to hear you enjoyed your experience and found our location to be ideal for your needs. We look forward to seeing you again soon....More

Reviewed 4 days ago

The five star items: The location cannot be beaten as it is connected to the Keystone Crossing Mall via walkway. It is possible to walk from the garage to the hotel and to the mall without going outside. The hotel appears very clean and I...More

Thank Sliphorn
Reviewed 5 days ago via mobile

Very disappointed with the room, there is man hair (i am a woman )all other the bathroom makes it disgusting to use it . Came here for 2 nights and wont stay more than one night since i didn’t feel welcomed ( the check in...More

Thank Girafutza
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 3 days ago

Girafutza, ​I am terribly disappointed to learn of your recent experience at the Sheraton Indianapolis at Keystone Crossing and of the issues you encountered​ with hair in the room and our service at the Front Desk. I would welcome the opportunity to speak to you...More

Reviewed 2 weeks ago via mobile

I stayed for 3 nights. Room was ok all facilities you expect are in the room. Room was clean and comfortable. Hotel location is 30 mins taxi ride from downtown, so not ideal. Hotel is next door to a mall and restaurants. I only ate...More

Thank Roger186402
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 2 weeks ago

Roger186402, Thank you for taking the time to provide feedback on your recent stay. I'm sorry to her you experienced issues with our restaurant team and will certainly follow up on that. Thank you,

View more reviews
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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$172 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$172 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (42)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Wanda M
14 February 2018|
AnswerShow all 5 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
Vote
Paula C
30 March 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
2 January 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
Room Tips
"Higher floors have nicer rooms"
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"15 floor the view of the monument"
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"The higher floors are quieter and club room is nice."
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"High Floor"
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