I chose the Ambassador based on its location and photos, and it sure did not disappoint! As much as the bathroom could have been cleaner, they get high marks for their amazing customer service! I checked out, boarded my plane and was literally in the air when I realized I had left my wedding ring (of 15 years) in the bathroom! I frantically reached out to a friend via text to call them, and within less than 5 minutes the front desk sent security to the room(THANK YOU FELIX!!!), found my wedding ring, and had the integrity to report it found! Thank you Ambassador staff for your ethical and amazing customer service!!! (You also saved me from some serious marital discord if I ended up losing that ring—it was a family heirloom diamond!)
First time at the Ambassador. Had a great experience. A quiet location, yet only 3-4 blocks from lots of restaurants in the Rush Street/State Street area. Room was very nice, housekeeping and lobby staff very friendly and efficient. Lobby area small, but very nicely furnished with a number of comfortable chairs and sofas. Only drawback - just two elevators, had to wait several minutes on a couple of occasions. Highly recommended.
We used the Ambassador Hotel for our wedding block and it was absolutely spectacular! Raquel was amazing to work with from the start in answering our questions, getting us set up and making sure everything was ready for the big weekend. The staff was excellent in helping coordinate our vendors, we even received complimentary gifts as the bride and groom. The rooms are gorgeous and the hotel bar was a great meeting spot for our guests Friday night! There were 6 other wedding parties at the hotel so we had to add a buffer of time when needing the elevator but overall we cannot say enough great things about the hotel, the staff and our experience.
The location is great as its a short walk to Lakeshore Dr and the staff is wonderful. The hotel could use some cosmetic updates, but overall I would stay again. I have no real complaints about my stay.
The lobby is welcoming, the rooms are clean and comfortable. Wish the bar and restaurant were livelier. The bar staff are friendly and helpful. Wish the rooftop were open to regular guests, not just for private booking. Overall, I would stay again, the location is perfect!
Hyatt never disappoints, but the staff at this location went above and beyond. I couldn't be happier with the way my family was treated. The location of the hotel was good, in a quiet neighborhood type setting. The room was olde
The hotel has a excellent location. I have stayed here before and was disappointed by my room and the cleanliness. The staff were very nice. The food in the restaurant was great. The check in and out process was easy and went well!
As always, we had a wonderful stay at the Ambassador. Such a beautiful hotel in the best location! The beds are super comfortable and the staff is extremely helpful and kind! Wouldn’t stay anywhere else when visiting Chicago!
I was in Chicago for both business and personal reasons. I was very impressed with my overall experience: the staff was very friendly and the room was very clean and beautiful. I look forward to staying at the Ambassador again!
What a fabulous, restored vintage hotel in the best neighborhood in Chicago. Lobby, restaurant and rooms are beautiful. All the staff are friendly, professional and helpful -- from the restaurant to doormen, bellman, security and front desk. We hope to return soon.
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