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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Step into our airy lobby with a sweeping staircase and marble mosaic floors, and find yourself drifting into the Roaring Twenties at the InterContinental Chicago hotel, where historic origins blend into the modern luxuries of hospitality. Enjoy breathtaking views of Chicago from the 32nd-floor Tower Lounge, or unwind with a sauna or massage in our luxurious spa. An elevated dining experience with flawless service and gourmet cuisine typify Michael Jordan's Steak House and ENO Wine Bar.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
InterContinental Chicago Magnificent Mile, an IHG hotel
4 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The InterContinental Chicago Magnificent Mile garners a blend of feedback, with guests enjoying its historic charm infused with modern elegance, notably in updated rooms with comfortable beds. The hotel's prime location is a highlight, though some guests mention noise disruptions. While the indoor pool and gym are praised, additional fees for amenities draw criticism.
The service staff receives accolades for their professionalism; however, there are occasional remarks about service inconveniences. Cleanliness is generally well-regarded, despite sporadic reports of maintenance oversights.
Location
Central
Atmosphere
Sophisticated
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Professional
Amenities
Lavish
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I haven’t experienced this kind of excellence in a hotel in quite a while. Everything was great. The staff, from the housekeepers to the front desk to the bell men were so friendly and kind. The room service guy was gracious and a true trained server using the right hands to set down the tray, fix the place setting and get the beverage just right. The facilities are beautiful, the history and architecture are amazing. I stayed in a corner room in the executive tower. It was nicely decorated, clean and comfortable with a great view. The pool was so cool and fun. I highly recommend this hotel. I will be back.
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Date of stay: January 2025Trip type: Travelled solo
Room Tip: Because the hotel about 100 years old some parts aren’t accessible for people in wheel chairs,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla Luteran, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 23 Jan 2025
Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had such an excellent stay and appreciated the service from our team. It's wonderful to know you enjoyed the beauty of our building, the comfort of your room, and the fun of our pool. We look forward to welcoming you back for another fantastic visit! Best regards, Andrew J. Burgerhoff Director of Rooms
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The service at the check in was delivered by a professional and so friendly Team.
The cleaning was top notch by an excellent housekeeping Team everyday.
The suite in the Grand tower was completely renovated with beautiful furniture and the bathroom in marble was superb!
We enjoyed to be on high floor and the room was so quiet.
The swimming pool was outstanding with lots of history!
The restaurant M.Jordan was amazing .. fresh and tasty food
We absolutely love our stay. An Hotel to remember❤️
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Burgerhoff, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 12 Nov 2023
Biznouk, Thank you so much for the very kind noted we appreciate it and I do hope we have the opportunity to welcome you back in the near future!
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The staff were phenomenal and truly made the stay worthy of 5 stars. Our plane got in a title early and my room was ready so I was able to check in early free of charge similarly with a slightly later flight out they let me check out late, again free of charge. I know this isn’t always possible but I helped my overall trip experience. I spent 5 nights there and the room was clean with no issues. I like having the option to choose whenever or not cleaning staff come daily. Some hotels don’t give you the option and even though I didn’t need to service daily it’s nice to know it’s available. Hard to beat the location, other properties say they are on the Miracle mile when they are several blocks off of Michigan ave, this property you walk out and you are on it. I was in town for some business items and if I ever make it back to Chicago I look forward to staying a this wonderful property again.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla Luteran, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 25 Sept 2024
Hi Greg! Thank you for taking the time to share 5 stars and some kind words. We're delighted to hear that we could accommodate an early check in and that our downtown location was conducive to your visit. We can't wait for a future visit. Please don't hesitate to reach out to me directly if there's anything I can do to ensure a more exceptional stay. Best, Andrew J. Burgerhoff, Director of Rooms 312-321-8712
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The staff were nice and accommodating for the most part. It is a good location which was the reason for booking here. However, the cons far outweighed the pros in this hotel. The street noise was super loud, as if there was zero noise control in the building itself. This could be due to being an older building though so it wasn’t the end of the world. The part of the stay that really ruined our experience was going to use the washroom the last night of our 3 night stay and seeing a cockroach. A large American cockroach. If I didn’t see this thing then we would’ve never known the room had them. This was truly awful and unsanitary. It made our skin crawl knowing we had stayed in a room with full blown cockroaches. We had to sterilize and sanitize all of our clothing and luggage to ensure we were not bringing home any of these bugs and/or their eggs. We were moved to another room on the other side of the building with no sign of cockroaches. Listen, I can appreciate that even 4 star hotels can run into this concern, however, I do not think it is acceptable to charge us for almost the entire stay and comp 1 night + the resort fees. I genuinely expected an entire refund. This really put a damper on our first stay in Chicago and we will not be returning nor recommending this hotel to anyone. Please note, our room number was 3504.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla Luteran, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 15 Aug 2024
Thank you for bringing these unfortunate circumstances to our attention. We take matters like this seriously, and would like to address your concerns personally. Please reach out to me at 312-321-8712 at your earliest convenience. I hope to hear from you soon so that we may begin to regain your trust. Best, Andrew J. Burgerhoff, Director of Rooms
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My daughter and I planned a quick night away (we live about 1 1/2 hours from downtown Chicago) to stay in a nice hotel and enjoy a little luxury. When we arrived we were given room 2005. I had paid in advance for a Premium Double room in the Executive Tower as all the reviews and the advertisement on the website showed that these rooms were larger, had walk-in showers and newer furnishings. Boy, was I surprised by how small the room that we received was. The double room did not have a walk-in shower as advertised, the blind was broken, the windows were dirty there were no blackout curtains and there was no seating area! If you wanted to take a look at the city view you couldn't as you had to lift the mesh blind covering (it was broken so you had to lift it with your hands) and then stick your head in front of it to see the views. When I spoke to the front desk later on, after stewing about the bathroom which was a big deal for me, the thought of soaking in an oversized tub and walking into a shower (I know, very small things) was something I was looking forward to. I spoke with a surly chap who was of no help. We are full he said. I paid $346 for one night (breakfast was included) which isn't cheap. I was looking forward to a sitting area in the room, as I had packed a board game to play but the only place we could play it was in the bed. The non-existent seating area was also so disappointing. Wished I had just stayed at home!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla Luteran, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 2 Apr 2024
We're very sorry to hear about your experience and that the room did not live up to your expectations. We will follow up with our facilities team to inquire about the blinds and the windows, and our front-desk team about this response. I'd also love the chance to connect with you personally. Would you kindly reach out to me at Andrew.Burgerhoff@ihg.com? I hope to hear from you soon so that I may begin to regain your trust. Best, Andrew J. Burgerhoff, Director of Rooms
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This is a lovely historic hotel on Michigan Avenue. It is a full service hotel and did not disappoint. In addition to a very clean room and a nicely updated modern decor, the Michael Jordan Steakhouse on the main floor offered a typical menu with outstanding execution. I give very high marks for the delicious Braised Short Ribs on pasta with a truffle butter sauce and side of brussel sprouts. A must-see is the eye-popping indoor swimming pool in the fitness center. I am sure you and your children will enjoy this amenity. In summary this is a hotel definitely worth exploring.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla Luteran, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 8 May 2024
Thank you for taking the time to share some kind words about InterContinental Chicago Magnificent Mile. We're excited to hear that we impressed on all fronts— from the comfortable guest rooms to historic pool area to your dinner at Michael Jordan's Steak House. We hope that if you're ever in Chicago in the future, we have the pleasure to host your for another memorable visit. Best, Andrew J. Burgerhoff, Director of Rooms
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Four night stay at a renovated King Classic room in the Executive Tower. For this particular traveler, the room renovations celebrate form while sacrificing function.
How so? I have two main criticisms of the renovated King Classic rooms:
1/ Power outlets, including USB Type C, were only available through a combination clock radio located on the right side of the king sized bed. The left side had none. The under TV shelf likewise had zero outlets. People with more than two devices that require simultaneous charging will be forced to either charge the third, fourth devices using the outlet located in the bathroom or the wall outlet located close to the floor.
In summary, the number of available power outlets in the King Classic rooms are inadequate.
2/ The half partition shower guarantees a wet bathroom floor, especially if you run the shower at full strength and the shower head is positioned in such a way that the spray reaches the far end of the shower stall.
Other notes:
3/ The heater took a bit longer than usual to get water from cold to warm. In my book, the absence of a hand held, in addition to the fixed shower head, is also a missed opportunity.
4/ For a newly renovated room, I found the air conditioning to be louder than it should be. The noise did not prevent me from sleeping but I have stayed in other hotel rooms where the in room air conditioners are almost silent.
5/ When I checked-in, I had two bottles of shampoo and one conditioner, rather than the regular shampoo, shower gel and conditioner. I had to request housekeeping for a bottle of shower gel.
6/ The mini refrigerator is one of those auto-charging ones. Remove an item from its place for more than 30 seconds, you're charged for it. (There is a posted notice in the mini-bar.) Given that, I appreciated that the hotel allocates adequate space in the mini fridge for guests to store personal items.
7/ My King Classic room did not come with the usual toiletries (stuff like cotton buds), in-room slippers, or a luggage rack.
Weird, especially the absence of a luggage rack. I did not suggest house keeping for one and ended up using the round table as an improvised rack.
8/ I had breakfast at the hotel on 2 of my 4 days. On my first visit, I ordered off the menu. On the other, I chose the buffet.
The food was tasty overall. However, I found the breakfast space bland, interior design wise.
For an IC in the U.S., the offerings on the breakfast buffet were okay.
That's it. That's all I have to write.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla Luteran, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 20 Nov 2024
Thank you for your review. We’re glad you enjoyed some aspects of your stay but are sorry to hear the renovated King Classic room didn’t meet your expectations. Your feedback on the room’s layout and amenities is appreciated as we continue to improve the guest experience. Please reach out to us directly if we can help with anything in the future. We hope to exceed your expectations next time. Best, Andrew J. Burgerhoff Director of Rooms
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This was the second time to stay at the Intercontinental and it did not disappoint. The hotel itself is lovely and inviting. Everyone from the man who hails your cab, the wait staff at the restaurants, and the reservation desk people are friendly and invested in your happiness. We have had upper rooms (-33 floor) They offer great views of the city especially at night, immaculately clean and plenty of towels. I love that hotels are now using shampoo and toiletries in reusable containers. Thanks for less waste on this planet. The bed was very comfortable with pillows that I like, but my husband prefers firm memory foam pillows which were not there. The elevators have a security feature which has you tap your room key and then press floor button. Being “mature (old) “ it took us a while to figure that out. I am sure it is a feature at most hotels, we just don’t travel all that much. The prices are average for a nice hotel on Michigan Avenue- not cheap for sure, but worth every penny in our opinion.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla Luteran, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 19 Aug 2024
Jeanne, Thank you for your lovely review! We're honored that you chose to stay with us again, and that our team continued to deliver with an exceptional level of service, and expertly prepared guest room. We are so appreciative of your continued support. If there's anything we can do to ensure a future stay is even more memorable, please don't hesitate to reach out to me directly. We hope we have the pleasure of hosting you again soon. Best, Andrew J. Burgerhoff, Director of Rooms
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We stayed two nights in a recently renovated Grand Tower suite with two double beds. The room itself was spacious and very clean. My Ambassador status was honored, and as a welcome amenity, I chose complimentary drink coupons which we used at the fabulous bar at the Michael Jordan restaurant attached to the hotel. The bar had a really nice wine and cocktail list and the highly recommended Jumpman Cocktail did not disappoint. The bar staff were friendly and we will definitely stop by again when we are in town.
Our receptionist at check-in, Malcom, was gracious and attentive as was all the staff we encountered during our visit. The location cannot be beat and we enjoyed our time shopping at Nordstrom across the street as well as window shopping at the luxury shops scattered along the Magnificent Mile.
We visit Chicago frequently and have stayed at other hotels including some of the 5* hotels in Chicago. Because of the location, attentive staff, renovated rooms and value for money, I would likely choose the Intercontinental over them on my next visit.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kayla Luteran, Owner at InterContinental Chicago Magnificent Mile, an IHG hotel
Responded 30 Jan 2025
Thank you for your kind review! We're thrilled you enjoyed your renovated suite, Ambassador perks, and the fantastic service from Malcom and our team. It’s great to hear you loved Michael Jordan’s Bar and made the most of our prime location. We truly appreciate your loyalty and look forward to welcoming you back! Best regards, Andrew J. Burgerhoff Director of Rooms
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Excellent hotel. Very well located, on the Magnificent Mile, two blocks from the river and 4 blocks from Navy Pier. A hotel with many amenities, and above all, impeccable, very clean rooms, the cleaning service is done daily, and I mention it because other hotels do not do it, unless the guest requests it. The price per night is not excessive, despite the good service they have and their location.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I believe they do, although I've never used one. Best to contact the hotel directly and ask. The rooms we were in this past week had sofa beds for the kids so we used those instead of roll-aways.
There are more places to choose from in the Chicago area.
PRICE RANGE
HK$1,858 - HK$3,070 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental chicago hotel chicago, chicago intercontinental
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
792
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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