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InterContinental Chicago Magnificent Mile, an IHG Hotel

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505 North Michigan Ave, Chicago, IL 60611
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InterContinental
US$359
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Traveller (1525)
Room & Suite (337)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 25/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Chicago Magnificent Mile, an IHG Hotel
Updated 25/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#58 of 218 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Step into our airy lobby with a sweeping staircase and marble mosaic floors, and find yourself drifting into the Roaring Twenties at the InterContinental Chicago hotel, where historic origins blend into the modern luxuries of hospitality. Enjoy breathtaking views of Chicago from the 32nd-floor Tower Lounge, or unwind with a sauna or massage in our luxurious spa. An elevated dining experience with flawless service and gourmet cuisine typify Michael Jordan's Steak House.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Paid wifi
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand films
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay Longer and Save!
6496Reviews97Q+A100Room tips
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D Alex T wrote a review Yesterday
Billings, Montana7 contributions
We were in Chicago for a conference and enjoyed the location. Many things to do and places to eat within a short walk or Uber. The staff was helpful and the building historically preserved, especially the pool. The place was a fancy mens gym back in the day.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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Trip type: Travelled on business
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wrkrbe1 wrote a review May 2022
Germantown, Illinois4 contributions1 helpful vote
Hotel's Favourite
The Intercontinental never fails. Service, as always, was impeccable from the front desk to housekeeping. An easy walk to the Navy Pier, great Chicago restaurants and, of course, shopping. We will find it difficult to stay anywhere else in Chicago.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Andrew Burgerhoff, Guest Services / Front Office at InterContinental Chicago Magnificent Mile, an IHG Hotel
Responded 29 May 2022
wrkrbe1, Thank you for sharing your experience I am pleased to know you thoroughly enjoyed your stay and I do hope I have the chance to meet you in person next time you are in our beautiful City!
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Khalil R wrote a review 3 Jul
Dearborn, Michigan26 contributions10 helpful votes
The experience with Intercontinental hotel was atrocious since we checked in. I reserved three rooms under my name through AAA for myself and two family/friends. They got there before me. I came in the next day but my name was gone. It turned out my guests paid for their rooms and the hotel put the rooms under one of my guest’s name because he used his IHG number. That was not the issue. The issue was we asked to change our reserved room to one in the lower level because of heights so we ended up in the worse room ever, on the third floor. I think the receptionist who “unwelcomed us” chose that for us or maybe his manager did. Directly across from our room on the floor 3, there was utility room closed and labeled “private”. There was an engine whirring loudly all night in that room—to a point even bathroom walls were shaking. It was late at night after walking all day in Chicago downtown so we didn’t want to call and complain then. That was not the only reason that kept us awake, though. The air conditioner vents where situated strategically to blast a freezing air directly to our heads while sleeping. We had to cover our heads with sheets to avoid the cold draft which made us sick the next day! As if this was not enough the bathtub faucet was leaking. Next morning we called the hotel manager. He suggested moving us to 7th floor then found a room in the fourth floor. It took a while so I spent my morning waiting and taking care of this issue wasting my vacation. I went down to the desk and explained the issues. I had done this the day before but that receptionist didn’t tell his superiors as promised. Receptionist gave me a room on 7the floor. There was less noise outside but no couch and it was an adjoining room with same venting system-may be not directed at our heads like before. All vents are the same in this building I found out. However, the sink faucet’s hot water handle needed a wrench to open it. We called for maintenance but we were definitely not happy, either, with this new room. It smells bad outside the room. My concern is the hotel downgraded the room to a worse level but we are still paying the same prime executive tower room rate! I am still in the hotel checking out tomorrow waiting if management will rectify these series of unfortunate events! Otherwise I will write another review in all boards and warn guests about this hotel.
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Date of stay: July 2022Trip type: Travelled with family
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Thomas L wrote a review 2 Jul
36 contributions3 helpful votes
Exceptional service from the moment we walked in and greeted by Fredy at check-in. Very friendly and helpful young man, very professional. The room was excellent with a terrific downtown view. Very clean, well stocked, and comfortable. The hotel security was well designed. The hallways were quiet which lent itself to a peaceful sleep. Very well run restaurant and good pricing and very good dining. The valet service was great and quite quick. The hotel decor was très joli, well preserved for the building’s era and really gave the hotel a nice sophisticated feeling. Although we could not use the pool due to its periodic design, it was very nice as well as the full fitness center. Very pleased with this hotel and staff!
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Review collected in partnership with this hotel
Date of stay: June 2022
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Jim V wrote a review Jun 2022
1 contribution1 helpful vote
The service at this hotel is NOT to the standard expected at this price point. I will not stay here or any other IHG hotel again. There are much better options available within this price range. Very unprofessional
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Date of stay: June 2022Trip type: Travelled on business
1 Helpful vote
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Response from Andrew Burgerhoff, Guest Services / Front Office at InterContinental Chicago Magnificent Mile, an IHG Hotel
Responded 5 days ago
Z5010WAjimv, Do accept our apologies for your experience regarding your inquiry, I have reached out to yourself under separate cover directly and do feel free to call on myself directly if there is any way we may be of assistance at any time.
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Sharlene d wrote a review Jun 2022
1 contribution1 helpful vote
.... so why would I expect him to treat me any differently? I needed some help with directions and in the most condescending way said "I don't know, I don't live here"! I was shocked and disgusted at the same time. Lucky for me there was a guest behind me (who was equally put off) quickly offered to help me. Its too bad because pre-COVID this was the only place I would stay while in Chicago but will be looking for alternative accommodations next time.
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Date of stay: June 2022
Rooms
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Service
Trip type: Travelled on business
1 Helpful vote
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Response from Andrew Burgerhoff, Guest Services / Front Office at InterContinental Chicago Magnificent Mile, an IHG Hotel
Responded 5 days ago
975sharlened, Thank you for sharing your experience I am very sorry to learn your interaction with myself was unprofessional as that was not my intention. We appreciate feedback such as yours as that greatly assists us in our ongoing review of both the products and service we provide to our guests, myself inclusive. If there is anything I may do to enhance your impression of your time with us, please do not hesitate to call on either myself or any member of our staff at any time! My apologies again for your experience as that was not indicative of the level of service we strive to achieve.
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Beulah S wrote a review Jun 2022
1 contribution1 helpful vote
+1
I was so impressed with this hotel and its structure. It was so beautiful and the staff was very nice and responsive. My favorite feature of this hotel was the pool! This pool made me feel as if I stepped into the past. We had a live DJ and movie night in the pool area, didn’t expect that so it came as a pleasant surprise. Thank you for having us :)
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Date of stay: June 2022Trip type: Travelled with family
1 Helpful vote
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Response from Andrew Burgerhoff, Guest Services / Front Office at InterContinental Chicago Magnificent Mile, an IHG Hotel
Responded 5 days ago
522beulahs, Thank you so much for sharing your experience we are delighted to know you found the Pool in particular - quite lovely. The facility truly does set our Hotel apart from every other property in the City! We look forward to welcoming you again in the future!
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Dennis K wrote a review Jun 2022
Encinitas, California82 contributions27 helpful votes
When you come to this hotel, the staff is extremely friendly and the IC has a class about it. Some of the rooms have been redone and are very nice. I had a more weathered room but it was still amazingly comfortable. Elevators are fast which is very much appreciated. Will one of the doormen is a wonderfully nice man with a ton of knowledge if you need guidance.
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Date of stay: June 2022
Location
Service
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Trip type: Travelled on business
1 Helpful vote
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Response from Andrew Burgerhoff, Guest Services / Front Office at InterContinental Chicago Magnificent Mile, an IHG Hotel
Responded 5 days ago
DKool, We are very pleased to know your stay was quite enjoyable, and thank you for taking a moment to recognize Will! We will ensure he is congratulated accordingly. Thank you again for choosing InterContinental Chicago Magnificent Mile as your place of residence in the City!
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George33801 wrote a review Jun 2022
Hamden, Connecticut357 contributions127 helpful votes
I've stayed at the InterContinental many times over the years. This was my first post-pandemic visit. The hotel has an unbeatable location on Michigan Avenue right north of the river. Its nearest neighbors are the Tribune Tower and Wrigley Building. Combining the hotel's classic design with those two buildings gives a wonderful, enduring feel for classic Chicago. The InterContinental works well for business, leisure and meetings. The hotel offers a wide range of room sizes, which is nice for finding the right combination of price, space, view, and comfort. Having said all of that, the InterContinental needs a refresh--very soon I hope. The desk in my room was very worn from years of use. Only two of the electrical outlets worked in the bedroom, which is a challenge to charge electronics. It worked ok for me because I didn't have my family with me this time. Elsewhere in the building there were areas where a touch up of paint (or even a new paint job) would have been nice. I chalked that up to delayed maintenance due to the pandemic (but that would also have been a good time to make sure everything was top notch). Many of the carpets looked like they could use a replacement (or a least a very deep cleaning). Don't get me wrong--the InterContinental wasn't dirty or off putting. It just wasn't up the standards I remember for past visits. All in all I rated the hotel a 3--Average. If I could have give a half point more to a 3.5 I would have. Unfortunately, the hotel is not up to a 4 (or the 5 is could again be with some serious investment).
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Date of stay: June 2022
Rooms
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Sleep Quality
Trip type: Travelled on business
Room Tip: Go for the highest room you can get--the views are great. Check room size--there is quite a range.
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1 Helpful vote
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Response from Andrew Burgerhoff, Guest Services / Front Office at InterContinental Chicago Magnificent Mile, an IHG Hotel
Responded 5 days ago
Geroge33801, Thank you for taking time to share a details regarding your stay with us. We are presently finalizing plans to revitalize our Grand Tower of the Hotel as we prepare for an exciting transformation in the future. I do hope we have the opportunity to welcome you back one day in the future, and if there is anyway I may be of further assistance, please do not hesitate to call on myself directly.
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meyger wrote a review Jun 2022
23 contributions5 helpful votes
This is a hotel from the 1920s that has been modernized in every way possible to make our stay delightful. From the valet taking our car, to the front desk everyone was friendly and courteous and efficient.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Quality service, small but modern rooms, nice workout and pool area
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Response from Andrew Burgerhoff, Guest Services / Front Office at InterContinental Chicago Magnificent Mile, an IHG Hotel
Responded 5 days ago
meyger, Thank you for sharing your experience we are delighted to know it was exceptional in every way!
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PRICE RANGE
US$283 - US$414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental chicago hotel chicago, chicago intercontinental
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
792
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Frequently Asked Questions about InterContinental Chicago Magnificent Mile, an IHG Hotel
Which popular attractions are close to InterContinental Chicago Magnificent Mile, an IHG Hotel?
Nearby attractions include The Magnificent Mile (0.4 km), The Escape Game Chicago (0.3 km), and EscapeHouse Chicago (0.3 km).
What are some of the property amenities at InterContinental Chicago Magnificent Mile, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Chicago Magnificent Mile, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Chicago Magnificent Mile, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Chicago Magnificent Mile, an IHG Hotel?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to InterContinental Chicago Magnificent Mile, an IHG Hotel?
Conveniently located restaurants include The Capital Grille, Joe's Seafood, Prime Steak & Stone Crab, and Eddie V's Prime Seafood.
Are there opportunities to exercise at InterContinental Chicago Magnificent Mile, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at InterContinental Chicago Magnificent Mile, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Chicago Magnificent Mile, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Chicago Magnificent Mile, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.