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3/12/2017 4/12/2017
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    The Congress Plaza Hotel and Convention Center

    520 South Michigan Avenue, Chicago, IL 60605-1602
    (312) 436-2261
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    3/12/2017 4/12/2017
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    US$92
    US$77
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    Dining (68)
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    Overview
    • Excellent9%
    • Very good28%
    • Average32%
    • Poor15%
    • Terrible16%
    Travellers talk about
    “grant park” (264 reviews)
    “gold room” (36 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,838)
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    1 - 5 of 2,380 reviews

    Reviewed 1 week ago

    We have stayed here many times, our hotel of choice when in the loop, usually a good experience and good value. Would have rated the hotel 4 stars on previous visits. This visit was disappointing. The desk staff was disinterested and bored. Just wanted to...More

    Thank Gilreign
    Reviewed 1 week ago via mobile

    Stayed 2 nights, 2-2 double bed rooms. 14th floor in the south tower. We had the corner room. Plenty of space and a huge bathroom. The other room was smaller, but sufficient. Both rooms were clean with updated bathrooms. The architecture, lobby, and other areas...More

    Thank tversluys
    Reviewed 1 week ago

    Items were stolen from my bag and no reception or security were willing to help. Asked to call taxi and was the same thing, They said the bag is gone and when I saw it in security room they gave me it back but most...More

    Thank Integrum
    Reviewed 1 week ago

    Our check-in experience was disappointing. Our room was not ready, granted, we arrived early in the day, but they kept telling us to check back in a couple of hours. It still was not ready at 2:45 so they finally gave us an alternate room,...More

    Thank Vicki W
    Reviewed 1 week ago via mobile

    Well it’s in a great location and has fantastic views across the lake, but the hotel needs a major upgrade - in its rooms, decor, service and attitude. For a place that claims such history it is disappointing and over priced for what it is.

    Thank Ian A
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    About
    Amenities
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Hotel Amenities
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room Service
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$84 - US$219 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 851
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, TravelClick, Expedia, Agoda, Ctrip TA, WingontravelTA, Booking.com, TripOnline SA and HotelQuickly so you can book your The Congress Plaza Hotel and Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Illinois >
    • Chicago >
    • Downtown / The Loop
    • Also Known As
    • Congress Plaza Chicago ,
    • Hotel Congress Plaza ,
    • Congress Hotel Chicago ,
    • Congress Plaza Hotel Chicago
    Add Photo Photos
    Traveller (1111)
    Room & Suite (549)
    Dining (68)
    Pool & Beach (4)
    Hotel & Grounds (746)
    Bathroom (48)
    Business Centre & Event Rooms (5)
    Family and Play Areas (2)
    Nearby
    Downtown / The Loop
    Often visitors' first stop in Chicago, The Loop is a
    good starting point to sample the city's energy and
    flavor. This central business district boasts
    Michelin-rated restaurants, upscale hotels, premier
    shopping, and enough arresting architecture to keep
    your camera busy for hours. You won’t find too many
    photo galleries of downtown Chicago without a shot of
    Millennium Park and Cloud Gate (“The Bean”), one of
    ...More
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    .63 km away
     
    The Blackstone, Autograph Collection
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    .21 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Alejandra R
    18 October 2017|
    AnswerShow all 4 answers
    Response from ARCH41 | Reviewed this property |
    Yes - we had theater tickets sent to the hotel and they held them for us until we arrived 4 days later.
    0
    Votes
    Corinne C
    11 August 2017|
    AnswerShow all 4 answers
    Response from mdaby3 | Reviewed this property |
    Call them. 312-427-3800
    0
    Votes
    Corinne C
    10 August 2017|
    Answer
    Response from RockiesFan13 | Reviewed this property |
    The newly updated room we stayed in, was probably redone in the 1960s. Call the hotel directly and ask for the suite # and verify with them.
    1
    Vote
    Room Tips
    "Lake view rooms are better, better kept as well as view. Room conditions and size vary greatly."
    Read review
    "Find another one"
    Read review
    "Ask for a room facing the lake on the upper floors."
    Read review
    "Avoid this hotel"
    Read review
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