We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Congress Plaza Hotel & Convention Center

avatar-imageavatar-imageavatar-image
Traveller (1687)
360
Panoramas (13)
Room & Suite (886)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#181 of 207 hotels in Chicago
Location
Cleanliness
Service
Value
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
VIP room facilities
Bottled water
Iron
Private bathrooms
Radio
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Park View
Classic
Languages Spoken
English, Spanish, Urdu

Location

520 South Michigan Avenue, Chicago, IL 60605
The Congress Plaza Hotel & Convention Center
3,559Reviews81Q+A100Room tips
Traveller rating
  • 376
  • 1,011
  • 1,053
  • 546
  • 573
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Donna C wrote a review 14 Apr
1 contribution
Upon check in I was given a room that was on the south side of the hotel, in an alcove section behind a closed door. The room was cold and felt distant from the other rooms. I switched rooms to the north side. This room was nicer however the toilet was difficult to flush. I looked inside the tank and it was all rusted also there was a covered opening in the ceiling which was either a part of the plumbing or entry to the room. I put a chair under the bathroom doorknob in case someone tried to enter the room from the ceiling before I slept. The shower water was cold and to top it off a water bug ran out of the bathroom into the bedroom. This hotel has seen its last days. It’s old, dilapidated, the south side was dirty and I will never stay there again. The concierge appeared to care about my complaints however I don’t think anything is going to be done. I understand it is a haunted hotel and I felt that the moment I went to my first room. I did not see a ghost but the hotel lacks the warmth and comfort you would find in other hotels.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip: Don’t stay here. Old and dilapidated!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
JoandBarry wrote a review Aug 2022
Hunston, United Kingdom606 contributions223 helpful votes
+1
Hotel's Favourite
My husband and I stayed in this hotel for three nights and thought it was very good value for money. It is in a great location, just a few minutes walk from the Buckingham fountain and waterfront and about a 10-15 minute walk to the Bean and the river cruises etc. The hotel looks very impressive from the outside and the lobby area etc is very ornate with old style charm. Staff were friendly and polite. Our room was basic but had a huge comfy bed and a fridge which was a bonus for keeping breakfast items and drinks. Overall we couldn't fault it considering the price we paid.
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
RONDA L wrote a review 12 Apr
1 contribution
Just a few things to keep in mind if you choose this hotel: 1. Room temps arent individually controlled, ever. It was 49° outside, but our room was abt 95°, too hot to sleep. Front desk offered us a move to a lower floor to be "cooler" but it was too late in the evening to lv. 2.There was a large rusted wall unit that looked as if it were a controlled heating and cooling, but it was just a fan 3. Water in bathroom was tepid at best; the shower had little water pressure, and toilet ran forever every time it was flushed 4.Beds were hard and pillows were thin. 5.The lobby and reception areas are beautiful, and the hotel is within walking distance of many attractions 6. Hotel has no disgnated parking or parking garage of their own. They advise you to park on a pay lot (not a garage) at the cost of 62$ per day, with no in and out privelege 7.Travelled for business and stayed 1 nt, it was affordable and convenient for my needs, but not something I would book in future for a weekend get away or special occasion
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: There are other nice, affordable options in downtown Chicago
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Julia M wrote a review 10 Apr
Silvi Marina, Italy55 contributions53 helpful votes
The lounge area and reception is beautiful. We had a problem with our luggage and I must say Nicole on reception was so helpful and couldn't do enough for us. The Bell guy's were also so helpful and assured me it would turn up within 24 hours and a time and they were spot on. Nothing was too much trouble for them in every way. Great location
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Scott D wrote a review Mar 2024
Spring, Texas12 contributions1 helpful vote
This magnificent old hotel is beautiful and interesting, giving you a taste of old Chicago. While the facilities are not the most up to date, it is clean and well maintained and has everything you really need for a visit to Chicago. Beautiful views from the lake side rooms. We have visited several times and enjoyed it. Good base for exploring downtown Chicago. If you expect fancy TV's or refrigerators or lots of power outlets in your room, this may not be the choice for you.
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Tayla M wrote a review Mar 2024
2 contributions
This is the worst hotel I have ever stayed at. Rude staff, awful rooms, overall a very negative experience. We checked out two days early because it was so bad. Our entire floor reeked of a sour/smoke smell that made its way into the rooms. When we spoke to the front desk they were rude and did not try to assist us. Once we checked out I asked for a receipt and was told it would be emailed to me. I never received the email and I called back and was told that they never checked us out, and we were going to be charged for the two nights we didn’t stay, despite being told we wouldn’t. This was resolved, but overall an awful experience and I would not recommend this hotel to anyone!
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
lous341 wrote a review Mar 2024
Knoxville, Tennessee14 contributions7 helpful votes
This hotel is conveniently located downtown and it's inexpensive. My room was spacious and clean. That said, I would only stay here again if I had budget restraints. Most of the front desk staff weren't particularly helpful, but there were some standouts. There was confusion between the front desk and housekeeping regarding my checkout so that my room was entered and everything packed up and taken to security. I did eventually receive everything back, but it was very inconvenient and disturbing, because as the guest, I was not aware of the issue until I entered the room and found the items missing. There's essentially no hot water which isn't pleasant in winter. There's no individual control of the room temperature, but it was warm enough with a light sweater. There appear to be some guests who are homeless, but that's expected in an inexpensive hotel and I'm glad they had shelter .In general, they were polite, but there was an incident in which a person had a very unpleasant exchange at the front desk which I thought the desk handled well, but it's not something that made me want to come back here.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Darby K wrote a review Mar 2024
Acworth, Georgia19 contributions8 helpful votes
My recent stay at the Congress Plaza was very disappointing. I picked the hotel because of it's location, and it is truly located in an amazing spot for exploring the Chicago waterfront. However, for all of its historic "charm" the fact is that it is a rundown property. While guest rooms seem to have been improved with a fresh coat of paint, that's about as far as improvements go. Beds were hard, and there was only one pillow on each bed. There is no way to control airflow in the rooms, and so we roasted overnight. The room phone was not working. There were no working ice machines (though they provide an ice bucket and show the machines on the map). If what you want is a mediocre hotel in a good location, then this may be your choice. But if you want to be able to sleep, and relax in comfort, then look elsewhere.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Venture606885 wrote a review Jan 2024
2 contributions3 helpful votes
I knew going in that the Hotel is reported to be haunted. We went out drinking one night. When I woke up in our room (404), I noticed a ghost had finished off all the beer we brought and also pissed in my pants at some point while I slept.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
avatar-image
Jen S wrote a review Dec 2023
Fairfax, California2 contributions
I’m really surprised this hotel is reviewed this high on TripAdvisor, it was atrocious. I don’t think I’m very fussy at all and I can’t remember a grosser hotel I’ve stayed at in recent memory. Once you get out of the lobby it’s in total disrepair. Peeling paint, smears on the walls, missing cieling tiles. I was totally shocked on the very long walk to our room at how nasty the place was. Our room hadn’t been updated in decades and had a steadily leaking toilet that was never addressed even though we reported it an hour or so after arrival. We actually tried to rebook elsewhere but it was a 3rd party reservation through booking.com and we had no recourse. We were there for a festival so luckily didn’t spend much time in the hotel.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Chicago area.
PRICE RANGE
HK$1,026 - HK$1,558 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
congress plaza chicago, hotel congress plaza, congress hotel chicago, congress plaza hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
851
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE CONGRESS PLAZA HOTEL & CONVENTION CENTER HK$869 (H̶K̶$̶1̶,̶3̶3̶1̶) - Updated 2024 Prices & Reviews - Chicago, IL

Frequently Asked Questions about The Congress Plaza Hotel & Convention Center
Which popular attractions are close to The Congress Plaza Hotel & Convention Center?
Nearby attractions include Symphony Center - Chicago Symphony Orchestra (0.4 km), The Loop (0.3 km), and Buckingham Fountain (0.5 km).
What are some of the property amenities at The Congress Plaza Hotel & Convention Center?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Congress Plaza Hotel & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Congress Plaza Hotel & Convention Center?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Congress Plaza Hotel & Convention Center?
Conveniently located restaurants include Buddy Guy's Legends, Cafecito, and Meli Cafe.
Are there opportunities to exercise at The Congress Plaza Hotel & Convention Center?
Yes, guests have access to a fitness centre during their stay.
Is The Congress Plaza Hotel & Convention Center located near the city centre?
Yes, it is 0.4 km away from the centre of Chicago.
Are any cleaning services offered at The Congress Plaza Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does The Congress Plaza Hotel & Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Congress Plaza Hotel & Convention Center?
The staff speaks multiple languages, including English, Spanish, and Urdu.
Are there any historical sites close to The Congress Plaza Hotel & Convention Center?
Many travellers enjoy visiting Garfield Park Conservatory (7.8 km), The Rookery Building (0.7 km), and Holy Trinity Orthodox Cathedral (5.6 km).