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Room & Suite (663)
Dining (81)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Chicago
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#115 of 218 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Welcome to the Hilton Chicago, Chicago's best address for business or leisure, where a $50 million rejuvenation provides you an environment where Classic meets Cool. The Hilton Chicago is located in the South Loop district of downtown Chicago, within walking distance of State Street and Magnificent Mile shopping, Financial District, Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium and Soldier Field. Overlooking Grant Park, Lake Michigan and Museum Campus, Hilton Chicago is in walking distance of Soldier Field's games and concerts, and near Pilsen neighborhood's bar and restaurant scene. Hop on the 'L' to Chinatown or simply absorb the arts featured in Wabash Arts Corridor. Enjoy a soulful evening at Buddy Guy's Legends. The Hilton Chicago is also convenient to noted learning institutions such as University of Chicago, Columbia College, Roosevelt University and DePaul University.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
69Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Contact
720 South Michigan Avenue, Chicago, IL 60605-2116
Getting there
HarrisonChicago L4 min
Harold Washington Library – State/Van BurenChicago L7 min
Car HireSee all Chicago car hire
6635Reviews118Q+A100Room tips
Reviews
Traveller rating
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- 2,001
- 1,170
- 560
- 324
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Most Recent
We Made reservation few weeks and I called asking for Parking Option. Front desk Operator(Ann) was taking low and raising Her Voice for no reason as Kept asking questions about Parking option around hotel. She refused to transfer me to front desk Manager and hung up the phone . I called several times and no way to reach manager. Imagine EXPENSIVE hotel like this one and you will get very low service and respect. I advise to STAY away from this hotel for the same amount of dollars or less with more respect and better service.
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Date of stay: June 2022Trip type: Travelled on business
Service
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 1 week ago
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at our hotel. We are sorry that your stay was less than perfect based on the comments you have shared in your review. Please know that I will be personally addressing the issues and concerns you have brought to our attention as this is uncharacteristic of our hotel and staff. As I am sure you are aware, feedback is essential to our continuous improvement in the hospitality industry. We at Hilton do pride ourselves on being industry leaders in the hospitality business and we should certainly live up to that expectation. We hope to have the opportunity to welcome you back so we may regain your confidence in us. Sincerely, Maggie Morales Hotel Manager
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Hotel's Favourite
This was our first trip since Covid. The hotel just reopened recently. Even though it was July 4th it was not fully booked. The hotel is not fully staffed yet but you would never know. Every single person we encountered was friendly, helpful, and nice. The hotel and our rooms were very clean. Due to Covid, you schedule when you want housekeeping to come. You also make reservations to use the pool for a two hour time slot. It was so nice cause the pool was not crowded and you actually got to enjoy your time in the pool. Housekeeping would do a wonderful job. We loved the room. We had a lake view room. Our room had two full bathrooms, one had a shower and the other had a tub/shower combo. It was awesome. We didn’t have to share with our teens and two people could get ready at once. The rooms are very spacious for a city hotel. The beds were very comfortable. The location is right on Michigan Ave down the street from Millenium Park. Everything was walkable. The restaurants are opening up again. We didn’t have a car and it was ok. We will definitely stay here again. We loved it.…
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: They have a parking garage. The Grant Park Bistro next door was very good. Also Yolk about three...
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1 Helpful vote
Helpful
Response from Brian Marchi, Other at Hilton Chicago
Responded 7 Jul 2021
Dear Valued Guest, Thank you for the 5 star rating of your stay experience at the Hilton Chicago! We appreciate you for taking the time to write a glowing review about your stay and for recognizing the friendliness and outstanding service of our staff as well as the awesome accommodations we provide at the hotel. It is always great to know that we are meeting the expectations our guests have come to expect and deserve. I'm glad to read that our hotel gave you easy access to the various tourist attractions nearby. There are plenty of cultural activities to do and see and it is wonderful that you and your family were able to enjoy that. We cannot wait to welcome you back, so you can enjoy another 5 star experience at the Hilton Chicago! Sincerely, Brian Marchi Hotel Manager
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I was quite disappointed with my stay at the the Chicago Hilton. I went into the experience believing that I was staying at one of the best Historic Hotels in Chicago and that It was a Highlight of the Hilton Brand. Instead I found a property the was lacking hospitality and attention to details. Not to mention some items even in disrepair. I found a room that had several items in disrepair. On my night there I returned to my room and found that the air was not working it was 74 degrees and stuffy in the room. The thermostat was non responsive, so I call the desk and was greeted by a woman who was very short and seemed as if i was disturbing her. 40 minutes later an engineer came to the room attempted to fix the air. It blew for a few minutes and then wend off again. The room had chipped paint on the radiator in bathroom, a shelf missing in the the fridge and filthy windows. The inattention to detail was quite surprising but was more surprising was the bed. the bed only had a sheet that wasn't even tucked in. It had a comforter and a single sheet with a mattress protector. I was quite excited for this stay but I felt that because I was going to a festival and not dress in slacks and a collar that I was not provided high quality service and was out of place. Mind you this was during the City's Pride Festivals. I am not a new traveler and even hold Diamond Status with the Hilton Brand!!!!…
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Use the App and Select a room at the front of the hotel, or you can see your neighbors.
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Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 1 week ago
Dear Valued Guest, Thank you for sharing this invaluable feedback on your recent visit to our hotel. We are sorry we were not able to provide you with the highest quality of service and accommodations you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. We agree; it's the attention to detail and proactive service that separates one property from another. We strive to ensure your every need is met, but it seems we can do better. Please know our Executive Team is reviewing your comments regarding the HVAC system and room condition for corrective actions. It is our priority to prevent similar occurrences from happening in the future. We hope to welcome you back whenever your travels bring you back to Chicago, so we may regain your confidence in us. Sincerely, MaggieMorales Hotel Manager
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My family and I are having a great stay in this magnificent hotel, where it feels like walking into the history and glamour of Chicago. The staff is really nice, Doxy helped us with the check in process and graciously gave us a complimentary upgrade to a lake view, larger room that made our stay even more special. Thank you Doxy! Leigh and family
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 6 days ago
Dear Valued Guest, We greatly appreciate the five-star rating of your recent stay at the Hilton Chicago! We are thrilled to learn that you appreciated our magnificent historic hotel and the wonderful service you received from our Guest Service Agent Julius Doxy. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back and serve you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Maggie Morales Hotel Manager
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Really disappointed. Expensive hotel. Attended for a conference. There was no audiovisual support. Rooms were freezing and noisy. Could not turn temperature up. The bedrooms were okay but you could heard your neighbour use the bathroom. The rooms were only cleaned erratically and often shampoo and toiletries not replaced. I asked for a late checkout by an hour and they just. I had been Here for 7 nights Immediately said no Would avoid. Much cheaper and better hotels in chicago
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Much better hotels and cheaper in Chicago
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Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 1 week ago
Dear Valued Guest, Thank you for taking a moment of your time to give us a very detailed feedback of your experience in our hotel. Please accept our most sincere apologies for the service discrepancies you encountered as highlighted in your comments above. This is certainly not the normal high level of service we uphold and provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. We are regretful that you were disappointed with your stay and would like to have the opportunity to make it right. In this regard, may we request you to please contact our Front Office Managers at 312-922-4400 ext. 6943 to discuss the issues noted further. We look forward to hearing from you. Sincerely, Maggie Morales Hotel Manager
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Hard to believe this is still a Hilton, because its dragging the brand down. Yes its a historic building, but there is no excuse for 100-year old unwashed windows in your premium lake view room—the street noise feels like there's basically no windows at all. Asked for earplugs after the gift shop was closed (after midnight) and was directed to a 24/7 pharmacy 10 blocks away. Also, housekeeping never came during our 2-day stay despite specifically requesting it.
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Date of stay: June 2022
Value
Service
Sleep Quality
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 1 week ago
Dear Valued Guest, Thank you for taking the time to share a review of your recent stay at our hotel. We are sorry that we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you for your additional feedback and I hope you will consider staying with us again so we can exceed your expectations. We look forward to welcoming you back to the Hilton Chicago! Sincerely, Maggie Morales Hotel Manager
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We stayed at this hotel over Memorial Day weekend. We had a fantastic view of Lake Michigan, Grant Park, and Buckingham Fountain from our room. Even though we were on the 15th floor, you could still hear everything going on outside. Service was completely fine, room was clean, but a bit outdated. We did eat at the Irish pub downstairs and the service was pretty bad. I realize most restaurants are short-staffed and they were really busy, so I have no problem waiting and am typically pretty patient...but our server was unfortunately rude. Overall totally fine stay - walking distance to a lot the city has to offer.
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: East-facing rooms have great views, but have more noise - so choose depending on what's...
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Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 2 weeks ago
Dear Valued Guest, We would like to thank you for sharing this review of your recent experience at our hotel. We would like to apologize for the unfavorable service you experienced at the restaurant. This review has been shared with our management team in the appropriate department for corrective actions. It is our priority to prevent similar occurrences from happening in the future. Additionally, we are delighted to read that you enjoyed the clean accommodations and view of Lake Michigan. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Sincerely, Maggie Morales Hotel Manager
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Amazing hotel with superb lake view. Nice staff at the front desk a'd in the pub. Location is perfect on Michigan Avenue. There is a famous blues music place next to the Hilton. The pool open early and the fitness is great too. I will recommend it
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Date of stay: June 2022Trip type: Travelled solo
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 2 weeks ago
Dear Valued Guest, We greatly appreciate the five-star rating that you shared with the Trip Advisor community. It was our pleasure to provide you with the highest quality of service and accommodations. We are delighted to learn of your appreciation for our hotel and staff, as well as its location. We look forward to welcoming you back and serving you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Maggie Morales Hotel Manager
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I ran into a challenge with my stay at the Chicago Hilton. The details are not as important as the compassion displayed by Darlene Washington. She was caring, kind, compassionate, and turned what was a very negative challenge into me being humbled by how she cared so much for both one of Hiltons customers as well as just empathic to another Human being. She is in security but by all accords could easily fit in a customer facing leadership role. Thank you Darlene.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 3 weeks ago
Dear Valued Guest, We greatly appreciate the five-star rating that you shared with the Trip Advisor community. It was our pleasure to provide you with the highest quality of service and accommodations. We are delighted to learn of your appreciation for the services you received from Darlene. Please know that she will be recognized for her efforts. We look forward to welcoming you back and serving you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Maggie Morales Hotel Manager
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Check in was easy, not recognized as a Diamond Member nor given a bottle of water, but whatever. The room was fine, a little odd - with two bathrooms? They were so small and no counter space at all, so it would make more sense to just give the room a big bathroom, no?? Anyway, would have given 4 stars but I have to say the young woman in the gift shop is such a cranky and unfriendly person!! Not just a bad day, b/c two evenings in a row she was just plain nasty. When I'm paying $7 for a freaking $2 bottle of water, she might want to cheer up a bit. Really off-putting. Won't be back.
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Date of stay: June 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
Helpful
Response from Maggie Morales, Other at Hilton Chicago
Responded 4 weeks ago
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at our hotel. We are sorry that your stay was less than perfect based on the comments you have shared in your review. Please know that I will be personally addressing the issues and concerns you have brought to our attention as this is uncharacteristic of our hotel and staff. As I am sure you are aware, feedback is essential to our continuous improvement in the hospitality industry. We at Hilton do pride ourselves on being industry leaders in the hospitality business and we should certainly live up to that expectation. We hope to have the opportunity to welcome you back so we may regain your confidence in us. Sincerely, Maggie Morales Hotel Manager
Read more
PRICE RANGE
US$281 - US$415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton chicago hotel chicago, hilton hotel chicago, chicago hilton hotel, hilton chgo hotel, hilton towers chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1454
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Claim Your Listing Frequently Asked Questions about Hilton Chicago
Which popular attractions are close to Hilton Chicago?
Nearby attractions include Fox in a Box Chicago (0.4 km), Ragnarok Axe Throwing (0.5 km), and Jazz Showcase (0.4 km).
What are some of the property amenities at Hilton Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Chicago?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Hilton Chicago?
Conveniently located restaurants include Yolk - South Loop, Cafecito, and Lou Malnati’s Pizzeria.
Are there opportunities to exercise at Hilton Chicago?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hilton Chicago located near the city centre?
Yes, it is 0.7 km away from the centre of Chicago.
Are any cleaning services offered at Hilton Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Chicago?
Many travellers enjoy visiting Garfield Park Conservatory (7.8 km), The Rookery Building (0.9 km), and Macy's on State Street (1.3 km).