We Made reservation few weeks and I called asking for Parking Option. Front desk Operator(Ann) was taking low and raising Her Voice for no reason as Kept asking questions about Parking option around hotel. She refused to transfer me to front desk Manager and hung up the phone . I called several times and no way to reach manager. Imagine EXPENSIVE hotel like this one and you will get very low service and respect. I advise to STAY away from this hotel for the same amount of dollars or less with more respect and better service.
This was our first trip since Covid. The hotel just reopened recently. Even though it was July 4th it was not fully booked. The hotel is not fully staffed yet but you would never know. Every single person we encountered was friendly, helpful, and nice. The hotel and our rooms were very clean. Due to Covid, you schedule when you want housekeeping to come. You also make reservations to use the pool for a two hour time slot. It was so nice cause the pool was not crowded and you actually got to enjoy your time in the pool. Housekeeping would do a wonderful job. We loved the room. We had a lake view room. Our room had two full bathrooms, one had a shower and the other had a tub/shower combo. It was awesome. We didn’t have to share with our teens and two people could get ready at once. The rooms are very spacious for a city hotel. The beds were very comfortable. The location is right on Michigan Ave down the street from Millenium Park. Everything was walkable. The restaurants are opening up again. We didn’t have a car and it was ok. We will definitely stay here again. We loved it.…
I was quite disappointed with my stay at the the Chicago Hilton. I went into the experience believing that I was staying at one of the best Historic Hotels in Chicago and that It was a Highlight of the Hilton Brand. Instead I found a property the was lacking hospitality and attention to details. Not to mention some items even in disrepair. I found a room that had several items in disrepair. On my night there I returned to my room and found that the air was not working it was 74 degrees and stuffy in the room. The thermostat was non responsive, so I call the desk and was greeted by a woman who was very short and seemed as if i was disturbing her. 40 minutes later an engineer came to the room attempted to fix the air. It blew for a few minutes and then wend off again. The room had chipped paint on the radiator in bathroom, a shelf missing in the the fridge and filthy windows. The inattention to detail was quite surprising but was more surprising was the bed. the bed only had a sheet that wasn't even tucked in. It had a comforter and a single sheet with a mattress protector. I was quite excited for this stay but I felt that because I was going to a festival and not dress in slacks and a collar that I was not provided high quality service and was out of place. Mind you this was during the City's Pride Festivals. I am not a new traveler and even hold Diamond Status with the Hilton Brand!!!!…
My family and I are having a great stay in this magnificent hotel, where it feels like walking into the history and glamour of Chicago. The staff is really nice, Doxy helped us with the check in process and graciously gave us a complimentary upgrade to a lake view, larger room that made our stay even more special. Thank you Doxy! Leigh and family
Really disappointed. Expensive hotel. Attended for a conference. There was no audiovisual support. Rooms were freezing and noisy. Could not turn temperature up. The bedrooms were okay but you could heard your neighbour use the bathroom. The rooms were only cleaned erratically and often shampoo and toiletries not replaced. I asked for a late checkout by an hour and they just. I had been Here for 7 nights Immediately said no Would avoid. Much cheaper and better hotels in chicago
Hard to believe this is still a Hilton, because its dragging the brand down. Yes its a historic building, but there is no excuse for 100-year old unwashed windows in your premium lake view room—the street noise feels like there's basically no windows at all. Asked for earplugs after the gift shop was closed (after midnight) and was directed to a 24/7 pharmacy 10 blocks away. Also, housekeeping never came during our 2-day stay despite specifically requesting it.
We stayed at this hotel over Memorial Day weekend. We had a fantastic view of Lake Michigan, Grant Park, and Buckingham Fountain from our room. Even though we were on the 15th floor, you could still hear everything going on outside. Service was completely fine, room was clean, but a bit outdated. We did eat at the Irish pub downstairs and the service was pretty bad. I realize most restaurants are short-staffed and they were really busy, so I have no problem waiting and am typically pretty patient...but our server was unfortunately rude. Overall totally fine stay - walking distance to a lot the city has to offer.
Amazing hotel with superb lake view. Nice staff at the front desk a'd in the pub. Location is perfect on Michigan Avenue. There is a famous blues music place next to the Hilton. The pool open early and the fitness is great too. I will recommend it
I ran into a challenge with my stay at the Chicago Hilton. The details are not as important as the compassion displayed by Darlene Washington. She was caring, kind, compassionate, and turned what was a very negative challenge into me being humbled by how she cared so much for both one of Hiltons customers as well as just empathic to another Human being. She is in security but by all accords could easily fit in a customer facing leadership role. Thank you Darlene.
Check in was easy, not recognized as a Diamond Member nor given a bottle of water, but whatever. The room was fine, a little odd - with two bathrooms? They were so small and no counter space at all, so it would make more sense to just give the room a big bathroom, no?? Anyway, would have given 4 stars but I have to say the young woman in the gift shop is such a cranky and unfriendly person!! Not just a bad day, b/c two evenings in a row she was just plain nasty. When I'm paying $7 for a freaking $2 bottle of water, she might want to cheer up a bit. Really off-putting. Won't be back.