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About
4.5
#70 of 212 hotels in Chicago
Location
Cleanliness
Service
Value
The Blackstone Hotel in downtown Chicago is a storied architectural icon rooted in the city's legendary past. Updated with all the modern amenities and features of today, The Blackstone delivers a distinguished hospitality experience perfect for the discerning traveler. Our downtown Chicago hotel is blooming as a point of cultural and creative discovery on the Cultural Mile. This downtown Chicago hotel offers modern accommodations boasting views of Lake Michigan and Grant Park, acclaimed dining at Mercat a la Planxa, refined meeting spaces, and thoughtful details like our state-of-the-art fitness center, personalized service and more. With stories to tell, The Blackstone is set to surprise, entertain, and inspire with a clever, contemporary attitude. Whether you are here for business or pleasure, this stunning hotel in downtown Chicago will ensure a restful and revitalizing stay. This luxury hotel is home to 4 iconic suites, both contemporary and historic in design. Delight in stunning views of Lake Michigan from the upper floors of our luxury Chicago hotel. The amenities in our hotel rooms include luxurious bedding, curated art pieces and design elements. Upgraded marble bath facilities with customized amenity offerings are featured in every room. Features also include complimentary entertainment with movie access in all our Chicago hotel rooms. Complimentary wi-fi for all Bonvoy members.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Blackstone, Autograph Collection, is celebrated for its blend of historical charm and modern elegance, offering an atmosphere that many guests find luxurious and artistically decorated. While the hotel's location earns praise for its convenience to local attractions, opinions on value are mixed, with some travelers questioning the cost due to unexpected charges and varying service quality.
The amenities, including comfort and historical touches, are generally appreciated, though shower and coffee offerings have been called out as underwhelming. Room cleanliness receives accolades, but some guests have noted maintenance issues.
Location
Convenient
Atmosphere
Historic
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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We booked this hotel for a long weekend in Chicago for my girlfriends birthday immediately after Christmas. The location was a big part of the decision, since we were expecting one day of great weather to be beside the lake, and one day of cool weather when we planned to go to the aquarium and Field Museum, both of which are very close.
Checkin was fast and friendly. We arrived around 1130am, but they had a king room ready. It was a great corner room on the 11th floor with a lake view. The first thing that struck us was the size. There was a long entry hallway that turned right into another long hallway with the bathroom entrance, and then finally the room. It felt very spacious, though the long hallways did seem to be wasted space.
The room was exactly what we expected from an Autograph property. Tastefully decorated, comfortable bed, all the expected amenities. Overall we were very happy. Until the next morning...
The big disappointment was the bathroom. As noted earlier it is fairly well separated for the rest of the room, but didnt seem to have any heat/AC vents so it was pretty cold when the room was comfortable. Even worse was the shower. At first glance it looked nice, but it was one of those becoming more common in hotels that does not have a door, just a half wall of glass. This makes it impossible to turn the shower on unless you are in it resulting in a strange dance avoiding water that is either too hot or too cold until you get it just right. It also means that no steam can get trapped in the shower to warm it up. This combined with the overall cold bathroom led to very chilly showers experiences. On top to this the water pressure was very weak.
As far as the hotel experience outside the room, it is a beautiful building, and we tired both the upstairs and downstairs bar areas and were pretty happy with the experience.
We love Marriott and especially their Autograph properties and tend to look for them first when we travel, but we will be skipping this one on the next Chicago trip, solely because of the bathroom experience.
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Date of stay: December 2019
Rooms
Cleanliness
Service
Room Tip:Lake view, higher up.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pierre-Louis G, General Manager at The Blackstone, Autograph Collection
Responded 15 Jan 2020
Thank you for taking the time to share your experience and glad to read that you enjoyed your overall stay. I am sorry about your bathroom experience which I may not be able to fix until a new renovation. I understand that each person has personal preference and will certainly consider this for any upcoming changes we will make in the future. We do appreciate your patronage of Marriott and look forward to welcoming you back in one of our properties soon.
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I was fortunate to stay at the Blackstone for a work conference. Everything in the hotel felt beautiful, interesting, and useful from the ornate yet modernly designed lobby to the modern tech products in the rooms to the soap with a Marilyn Monroe quote printed on the label. The service was extraordinary as well. Overall the Blackstone is great at the little things that chain hotels forget about and has an upscale, boutique, modern vibe that I found exciting and enjoyable.
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pierre-Louis G, General Manager at The Blackstone, Autograph Collection
Responded 21 Jan 2020
Thank you so much for your feedback, I am so glad you enjoyed your visit and the "boutique" feel of the hotel,. combined with the historic aspect of its past. We look forward to welcoming you back soon.
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We were traveling for a wedding with adult children and grandkids and had requested adjoining rooms for the kids and to have our room on same floor. I called the evening before to expedite this, and when we checked in, everything was exactly as requested. Our room on the 20th floor had a spectacular panoramic view of Lake Michigan and lovely bathroom. The adjoining rooms, also on the 20th floor were perfect—the first room huge and ideal for gathering, the second a smaller room with a lovely view. Dinner at Mercat far exceeded all expectations for value, quality of food and fun experience. We tried the tasting menu and would highly recommend. Our meal was well paced, service impeccable and our server totally fun. The stay was perfect, beginning with a warm greeting at check-in and ending with the bill for the rooms exactly as I had requested.
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip:We loved the panoramic Lake Michigan view from the 20th floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PLGSLG, General Manager at The Blackstone, Autograph Collection
Responded 4 Mar 2020
I see that you took advantage of many of our facility and services and I am thrilled to read that all went well. Travelling with kids can be difficult at times, so I am glad we were able to help ease your stress while you were staying with us. Mercat a la Planxa is one of my favorite restaurant as well, I am a little bias of course, but I highly recommend the homemade fresh paella and one of the best Gin and Tonic in Chicago!!!
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Shockingly overpriced for what you get. Firstly the hotel is flaking at its seems, what once was probably a regal space is now tired and lacklustre. The receptionists and hotel guest manager are rude and unwelcoming. I was changed $150 per night for the ro as deposit and no one told me about this at booking leaving me with less money during my trip to America. When I asked when it’ll be released, I was told it takes longer ok debit cards (what I used). I asked to speak to a manager to complain about the lack of information given at check in about this but instead of being appreciative she was rude and confrontational. Plus whose ever stayed at a hotel that charged $200 plus per night and doesn’t offer free wifi in rooms. Pathetic. The tapas restaurant is overpriced with mediocre food and the staff is rude and unfriendly. As for housekeeping - there is not offered daily as is in most hotels, instead you have to call and ask 24 hours before if you want your room cleaned. Very basic amenities in the room. The only thing going for this place is the bed which was comfortable. Please save your money and stay elsewhere. I have stayed at the Virgin as well as Hyatt Centric in Chicago. Much much better. Goodness. I will never stay here again.
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pierre-Louis Giacotto, General Manager at The Blackstone, Autograph Collection
Responded 18 Apr 2022
Sumaya, thank you for y our review which I have read carefully. However, I also received a full report about your interaction and the fact that you were made aware of that charge at check-in, unfortunately, you made your reservation with a third party company, which we do not manage. I am sorry they fail to inform you of the deposit. As for the return of the deposit, once again, we refund your account at check-in, but we do not control the bank timeliness. For the WIFI, it is complimentary to all our BonVoy members and I do not believe you are registered as such. However, I saw that it was given to you anyway without any charge. I am sorry you didn't appreciate our restaurant and overall hotel, and I thank you for your patronage. All the best.
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From the time we arrived, no staff member was friendly and the level of service fell far below any other Autograph collection 4 star hotel we have stayed with. First, at check in, we asked not to be put near an elevator or ice machine, and were told we were not. Upon getting to the room, we were directly across from the ice machine. We asked to move and were told no. They were sold out. However it was only 5 pm and they had no other rooms? The manager also wouldn’t even speak with us, and the desk suggested we could go elsewhere. Shocking. Second, you can hear slamming doors and key card clicks from other rooms from under the door. Not quiet at all. Third, there were just two towels in the room and we called guest services to ask if two more could be brought up. The person said “no, but we could come down to the desk to get them.” Again, a 4 star autograph collection hotel?? Further, there was a line of 16 people checking in and no Marriott Elite desk. Just two desk people working. Also, the rooms are very small. Bottom line, the staff are unhelpful, often unfriendly, and the service is the same as a Days Inn. But at least they smile at you there. (Note, I rarely leave reviews but this stay motivated me to share how depressing it was, especially given it was supposed to be our five year anniversary treat.) :(
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pierre-Louis Giacotto, General Manager at The Blackstone, Autograph Collection
Responded 30 Aug 2021
Thank you for your review, I am sorry we didn't meet your expectations and I know we have received your message already and have been responding to you directly.
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February 2020 marks my 5th stay at The Blackstone and the entire experience continues to impress. It’s wonderful to come back each year and be greeted by the same staff who are so kind and seem genuinely interested in how you’re doing. Big shout out to Norma & Tekoa in Club 1600 for making our stay extra special. A beautiful hotel with truly unique touches throughout - be sure to visit the Art Hall! I also love that the hotel does not use single use plastic bottles for the shampoos/conditioners/body wash. I would love to see recycling bins in the rooms the next time I come!
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PLGSLG, General Manager at The Blackstone, Autograph Collection
Responded 24 Feb 2020
Rachel, thank you for your patronage, we truly appreciate it. I am so glad that Tekoa and Norma made such a positive impression on your stay, I know they are honored to have been recognized for the service they provided you. Looking forward to welcoming you back soon.
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Went during Lollapalooza so prices may have been higher due to the event, but nearly 400 a night for a decent room is unreasonable. The room is kinda small and building itself is outdated. They also were not cleaning the rooms due to covid restrictions. They dont have a place to eat breakfast. They only had one roll of toilet paper in the room and when i asked for more the guy only brought 1 more roll!
The convenience is undeniable and it can save on uber charges. But overall, I am not impressed with the hotel.
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Date of stay: August 2021
Value
Service
Sleep Quality
Room Tip:East side of building has views of Michigan Ave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pierre-Louis Giacotto, General Manager at The Blackstone, Autograph Collection
Responded 5 Aug 2021
Donaliva, Thank you for your review and as you said, during Lollapalooza, things are a bit different and our rates reflect the market demand and our proximity to the event. As for our services, we are still recovering from the pandemic and are slowly adding more services as we progress. Please come and visit us again in the future.
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Anytime we go to Chicago downtown, we stay at the Blackstone. The staff are kind and helpful. We usually get a room overlooking Lake Michigan and Grant Park and the views are great. The rooms are clean and spacious for a city hotel. The onsite dining is somewhat pricey but there are plenty of good eateries within walking distance.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:ask for a room looking over Lake Michigan.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PLGSLG, General Manager at The Blackstone, Autograph Collection
Responded 16 Feb 2020
Thank you for your comments and I am glad you like the hotel and keep coming back! We do appreciate it and are thankful for your patronage. Come and visit us again soon!
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I chose this hotel for our business trip due to the reviews and the photos online. This hotel did not disappoint! The location is perfect....walking distance to a ton of eateries and things to see. The lobby was beautiful with an updated historic feel. Check in was great and they explained how lounge benefits worked. Loved the room keys as they give a photo of a classic actress or President with a little information about them!! I was in room 1406 which was corner room that had views of the city. The views were so so, but the room was bright with light due to having 2 windows. The room was large and the bathroom was amazing, spacious shower with perfect water pressure from the rain shower-head. Bed was comfy, very quiet rooms, and there was plenty of room lighting in the evenings. There were issues with my TV connecting to apps, so i needed my box reset by maintenance. It worked for the night, but then experienced the same issues in the morning. Lounge breakfast was good: scrambled eggs, bacon, spinach and mushroom quiche, potatoes, French toast, yogurt with fruits, granola, oatmeal, coffee, fruits, and teas. I would definitely recommend this hotel and will look to stay here for my next visit to Chicago.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pierre-Louis G, General Manager at The Blackstone, Autograph Collection
Responded 6 Mar 2020
Thank you for the thorough review and I am thrilled you enjoyed your stay. I am sorry about the TV incident and I will ensure it was fixed to prevent this from happening again. I see that you appreciated our nodes to our infamous past with the keys, the artwork in the hotel and the overall design of the hotel. I thank you for your patronage and look forward to welcoming you back soon.
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I arrived late to check in and was anxious to get into bed. Pulled back the covers only to find that someone who had stayed in the room previously had worn some red pajamas that had left fuzz all over the sheets. I called down to the front desk and asked for the sheets to be changed. Someone came up and handed me a stack of folded sheets and left me to change the sheets myself. Not a good experience and will go back to my other go to hotels when in Chicago.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pierre-Louis G, General Manager at The Blackstone, Autograph Collection
Responded 15 Jan 2020
I am very sorry to read this review as it is not a reflection of what we aim to be and how we intend to service our guests. I am reviewing with the team to ensure this doe snot happen again. If you could private message us on Facebook for example, we would like to discuss this with you further if possible. I am sorry about the apparent situation and want to express my sincerest of apologies.
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Hadley, unfortunately we do not have any breakfast available on property. We do recommend you check out some of the local restaurants in the area. Our Front Desk Agent can give you list of restaurant close by when you check-in.
Not sure about the lounge hours. We are Titanium Elite members and we stayed in a beautiful suite but we received no vouchers. Not even a cocktail when our suite wasn’t available for nearly an hour after standard check in at 4pm, though we arrived close to noon.
yes and I believe the hotel has a parking fee.
This is close to public transportation so if you take Uber, or taxi's it is very convenient. The double decker tour bus was right down the street, an easy walk.
There are more places to choose from in the Chicago area.
PRICE RANGE
HK$2,317 - HK$3,924 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance hotel chicago, renaissance hotel blackstone, renaissance chicago, chicago renaissance
FORMERLY KNOWN AS
Renaissance Blackstone Chicago Hotel
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
335
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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