We absolutely LOVED this hotel. Location is great, rooms are great, and the staff is absolutely incredible!!! Everyone was so attentive and helpful. Special shout-out to Shawn, Alex, Noel and Christina! Thanks for making our trip so great!
I stayed at the Virgin Hotel Chicago for about 5 days. I definitely recommend this location as it is Central to the nightlife and many interesting restaurants. In addition it is steps away from the Riverwalk. Every aspect about this hotel is amazing from all of the planning you can tell that went into the overall design and marketing but also the stellar staff that they choose. Each time I enter the facility I was greeted with a warm hello or if I was leaving on business I got a good morning. I had the pleasure of meeting one of the front desk associates Chad we had a delightful conversation and his customer service was nothing less than stellar. I appreciate staff members like this especially when I am far from home and on business. I want to especially thank Chad and the virgin staff for accommodating me during this week. Back to the hotel though It is a beautiful place like I said there is even a club inside but it also has an ultra modern feel everything is controlled by your phone so no more getting up in the middle of the night to change the temperature I know it's always a fight between you and whomever else is in the room who was going to get up. Everything down to the Vespa chair is pretty cool. I stayed in the bigger king suite and I definitely recommend it.…
This was my first time staying at a Virgin hotel and it was great! Alex greeted me when I got there and made sure to be available should I need any assistance. He was upbeat and polite - loved it! The rooftop bar was nice, but I would like to see more vegan options on the menu. The room was clean and spacious. The only thing I didn't like was that the air-conditioning would shut off in the middle of the night and I woke up really hot and had to turn it back on each night. I found out this was because of a motion sensor, and the engineering team can fix this for you if you reach out to the front desk. I would definitely stay at a Virgin hotel again!
Perfect location, friendly, professional staff, great room design, and wonderful comfortable beds! We asked for several small items, such as more hangers, that were delivered within 5 minutes. We would stay again, and highly recommend!
Great hotel with the exception that the rooftop nightclub is thumping until 2 AM and the vibrations will travel straight to your pillow and there is no way to stop it. This is a problem for all of the floor levels not just the upper floor locations. For this reason only the sleep quality is terrible.
My colleague and I are staying at Virgin Hotel and had breakfast at Ms. Ricky's. We had the best service from La Mar. He was attentive, helpful, quick and super nice. If you are looking for a casual spot with good food, excellent service and a nice atmosphere -- come to Ms. Ricky's!
Great stay at Virgin Hotels for business. Ms Ricky’s breakfast in the lobby was particularly good, especially Lamar, whose service was outstanding. Would definitely stay again and/or dine at Ms Ricky’s. Overall location great, rooftop has great views!
Charged twice for my room even after I showed front desk my confirmation from my travel agent. And charged over $150 to watch the news in my room. What the hell? Don't stay here. Miss Ricky's was the only nice part of this whole trip. The staff were very professional and friendly. The food was absolutely amazing. Please stop by and eat there. Miss Ricky's rocks
Jamar took care of our family for breakfast and did a phenomenal job! The service and the food were great and Jamar helped by making suggestions for our trip into the city. We will definitely be back!
Definitely will be staying in these as much as possible for personal and work. It’s super clean, nothing seems to be cheaply made and well designed. I ate breakfast and the server LaMar us hands down top notch. Y’all would love it here