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Traveller (1394)
Room & Suite (421)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Virgin Hotels Chicago
Updated 12/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 218 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
This captivating Chicago hotel is located in the heart of the Loop in downtown Chicago steps from The Magnificent Mile and Millennium Park. This first class, stylish hotel is the first of its kind and the last one you'll ever need with incredible food options and work and play at your fingertips. This isn't any hotel - it's a Virgin.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Patio
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish
2654Reviews59Q+A100Room tips
Traveller rating
  • 2,058
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  • 128
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  • 27
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Popular mentions
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Most Recent
Amy W wrote a review 3 Jul
1 contribution
We absolutely LOVED this hotel. Location is great, rooms are great, and the staff is absolutely incredible!!! Everyone was so attentive and helpful. Special shout-out to Shawn, Alex, Noel and Christina! Thanks for making our trip so great!
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Date of stay: July 2022Trip type: Travelled as a couple
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Jonathan wrote a review 1 Jul
4 contributions
I stayed at the Virgin Hotel Chicago for about 5 days. I definitely recommend this location as it is Central to the nightlife and many interesting restaurants. In addition it is steps away from the Riverwalk. Every aspect about this hotel is amazing from all of the planning you can tell that went into the overall design and marketing but also the stellar staff that they choose. Each time I enter the facility I was greeted with a warm hello or if I was leaving on business I got a good morning. I had the pleasure of meeting one of the front desk associates Chad we had a delightful conversation and his customer service was nothing less than stellar. I appreciate staff members like this especially when I am far from home and on business. I want to especially thank Chad and the virgin staff for accommodating me during this week. Back to the hotel though It is a beautiful place like I said there is even a club inside but it also has an ultra modern feel everything is controlled by your phone so no more getting up in the middle of the night to change the temperature I know it's always a fight between you and whomever else is in the room who was going to get up. Everything down to the Vespa chair is pretty cool. I stayed in the bigger king suite and I definitely recommend it.
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Date of stay: July 2022Trip type: Travelled on business
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 3 days ago
R2199TBjonathang, Thank you for sharing your experience. We're so happy Chad went above and beyond and made such a memorable stay. We hope to see you again soon! Cheers, Andrew C.
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JaLisa H wrote a review Jun 2022
1 contribution
This was my first time staying at a Virgin hotel and it was great! Alex greeted me when I got there and made sure to be available should I need any assistance. He was upbeat and polite - loved it! The rooftop bar was nice, but I would like to see more vegan options on the menu. The room was clean and spacious. The only thing I didn't like was that the air-conditioning would shut off in the middle of the night and I woke up really hot and had to turn it back on each night. I found out this was because of a motion sensor, and the engineering team can fix this for you if you reach out to the front desk. I would definitely stay at a Virgin hotel again!
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Date of stay: June 2022
Value
Cleanliness
Service
Trip type: Travelled on business
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 3 days ago
jalisamarie15, Thank you for staying with us and sharing your experience. We're delighted Alex exceeded your expectations. My apologies the energy saving setting cause you to be interrupted during your sleep. Thank you for your feedback and we hope to have you back soon! Cheers, Andrew C
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travelfan655 wrote a review Jun 2022
Chicago1 contribution
Perfect location, friendly, professional staff, great room design, and wonderful comfortable beds! We asked for several small items, such as more hangers, that were delivered within 5 minutes. We would stay again, and highly recommend!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 3 days ago
travelfan655, Thank you for sharing your experience! We're so delighted you enjoyed your stay and we were able to exceed your expectations. We hope to see you again soon! Cheers, Andrew C
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Doug H wrote a review Jun 2022
2 contributions1 helpful vote
Great hotel with the exception that the rooftop nightclub is thumping until 2 AM and the vibrations will travel straight to your pillow and there is no way to stop it. This is a problem for all of the floor levels not just the upper floor locations. For this reason only the sleep quality is terrible.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
Doug H, Thank you for staying with us and sharing your experience. I apologize for the noise disturbance during your stay. I will share your experience with our team so we can do better. We hope you have you back. Cheers, Andrew C
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Kristine T wrote a review Jun 2022
1 contribution
My colleague and I are staying at Virgin Hotel and had breakfast at Ms. Ricky's. We had the best service from La Mar. He was attentive, helpful, quick and super nice. If you are looking for a casual spot with good food, excellent service and a nice atmosphere -- come to Ms. Ricky's!
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Date of stay: June 2022
Value
Location
Service
Trip type: Travelled on business
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
429kristinet, Thank you for sharing your experience and for staying with us. We're delighted La Mar was able to make such an impression. We look forward to having you back. Cheers, Andrew C
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Gursharan C wrote a review Jun 2022
1 contribution
Great stay at Virgin Hotels for business. Ms Ricky’s breakfast in the lobby was particularly good, especially Lamar, whose service was outstanding. Would definitely stay again and/or dine at Ms Ricky’s. Overall location great, rooftop has great views!
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Date of stay: June 2022Trip type: Travelled on business
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
Gursharan C, Thank you for staying with us and sharing your experience. We're delighted you enjoyed your stay and look forward to having you back. Cheers, Andrew C
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Navigator630312 wrote a review Jun 2022
1 contribution
Charged twice for my room even after I showed front desk my confirmation from my travel agent. And charged over $150 to watch the news in my room. What the hell? Don't stay here. Miss Ricky's was the only nice part of this whole trip. The staff were very professional and friendly. The food was absolutely amazing. Please stop by and eat there. Miss Ricky's rocks
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
Navigator630312, Thank you for speaking with me on the phone the other day so we can look into your experience. As mentioned, the reservation was not a prepaid but we have sent over a 3rd party credit card authorization form. Additionally, we do not charge for usage of the television and could not find any additional charges posted to your guest room. Please let us know if you have any questions. Cheers, Andrew C
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Randy H wrote a review Jun 2022
1 contribution
Jamar took care of our family for breakfast and did a phenomenal job! The service and the food were great and Jamar helped by making suggestions for our trip into the city. We will definitely be back!
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Date of stay: June 2022Trip type: Travelled with family
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
dpmevents, Thank you for sharing your experience and visiting Miss Rickys. We hope to have you back soon. Cheers, Andrew C
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Kelton H wrote a review Jun 2022
1 contribution
Definitely will be staying in these as much as possible for personal and work. It’s super clean, nothing seems to be cheaply made and well designed. I ate breakfast and the server LaMar us hands down top notch. Y’all would love it here
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Date of stay: June 2022Trip type: Travelled on business
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
161keltonh, Thank you for staying with us and sharing your experience. We're so delighted you were able to enjoy Miss Rickys. We hope to have you back. Cheers, Andrew C
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PRICE RANGE
US$282 - US$416 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
250
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Frequently Asked Questions about Virgin Hotels Chicago
Which popular attractions are close to Virgin Hotels Chicago?
Nearby attractions include Cloud Gate (0.4 km), Drunk Shakespeare (0.06 km), and Chicago River (0.5 km).
What are some of the property amenities at Virgin Hotels Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Virgin Hotels Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Virgin Hotels Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Virgin Hotels Chicago?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Virgin Hotels Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Shaw's Crab House, and Cherry Circle Room.
Are there opportunities to exercise at Virgin Hotels Chicago?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Virgin Hotels Chicago located near the city centre?
Yes, it is 0.8 km away from the centre of Chicago.
Are any cleaning services offered at Virgin Hotels Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Virgin Hotels Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Virgin Hotels Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.