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A note from Sofitel Chicago Magnificent Mile
Updated 12/06/20
About
#25 of 218 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Bonjour, and welcome to the stylishly renovated Sofitel Chicago Magnificent Mile. We provide guests with the opportunity to experience the best of downtown Chicago through our creatively re imagined French lens. Within our glass prism walls, you can explore our newly renovated and design-forward guest rooms, re-energized SoFit Fitness Center and sultry lobby-level lounge, Le Bar. Minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid public parking on-site
Wifi
Restaurant
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
195Restaurantswithin 0.5 km
79Attractionswithin 0.5 km
Contact
20 East Chestnut St - Downtown, Chicago, IL 60611-2664
Getting there
ChicagoChicago L3 min
GrandChicago L10 min
Car HireSee all Chicago car hire
5181Reviews79Q+A100Room tips
Reviews
Traveller rating
- 3,638
- 1,159
- 241
- 85
- 61
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Most Recent
The Sofitel is a great place to escape to when visiting Chicago. The rooms are spacious and provide great views of the city. Dinner was so good at Le Bar we dined there both nights during our stay and Sharon (Concierge) ensured that my wife and I enjoyed our visit!
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Having worked in the hospitality industry for over 20 years, I am very critical of hotels who claim to offer above par service and accommodations. Well, I’m pleased to report that the Sofitel Chicago Mag Mile delivered a top notch experience and even more! Each hotel associate we came in contact with made eye contact, smiled, and warmly greeted us (this is key). The skilled concierge, Sharon, made reservations prior to our arrival and suggested perfect activities and eateries during our stay. The front desk associate, Ems, provided a pleasurable check in experience with her genuine welcome. We dined in Lè Bar (hotel’s bar) 2 nights and were greeted by the hostess with a “welcome back” on our second night. Not only do I know hospitality, but I also know exquisite culinary skills when encountered and the lamb meatballs, truffle fries, crispy Brussels sprouts, and Le Burger were SUPERB! The housekeeping setup was immaculate as I could not find one thing out of sorts in our suite (I’m sure I now sound like an inspector wondering their MPOR. Haha!) Overall, I would highly recommend one to lodge here if seeking luxury accommodations within walking distance of beautiful sights and highly acclaimed restaurants. …
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
This hotel has a great location, nice workout room, great business centers. Staff is pleasant, breakfast expensive but tasty (very good croissants). The room was clean, and the bed was comfortable. I requested a fridge in the room and it was brought up efficiently. The only downside was that the rooms were pretty small. Also, the doors to the bathroom were a double door that left space at the bottom and middle when they were closed. Fine for a single person, but possibly uncomfortable for two people who really need/want privacy in the bathroom. I stayed here because I got a really good price. If I had to pay the regular rate, I would have been annoyed at the small room size.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We booked 8 rooms at the hotel. All our guests were extremely happy with the hotel on all marks: cleanliness, hospitality, location and overall comfort. My personal experience was the same. Everything was extremely clean and the bed was one of the most comfortable I've had in a long time at a hotel. We will definitely use the Sofitel again!
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 4 days ago
Bonjour CBoTexas2022, Thank you for your amazing review! We are delighted that you and your guests enjoyed your stay at Sofitel Chicago Magnificent Mile. We are glad you experienced the comfort of our luxurious beds. We look forward to welcoming you home the next time your travels bring you to Chicago. Merci! Morgan Cohen, Guest Experience Manager
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Location is very good, 3 blocks from Giordanos and Michigan Avenue. Hotel is a little dated but clean, staff are super friendly. Room is comfortable and bathroom large. Restaurant food is very good, as with room service. nice place because its steps from a lot of shops but secluded and quiet.
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Date of stay: June 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Helpful
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 4 days ago
Bonjour Peter A, Thank you for your wonderful review! We are delighted that you enjoyed your stay at Sofitel Chicago Magnificent Mile. We happen to agree that CDA, ae Bar, and In Room Dining are all delicious. We look forward to welcoming you home the next time your travels bring you to Chicago. Merci! Morgan Cohen, Guest Experience Manager
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Beautiful hotel and all of the staff are so friendly and accommodating! They were very helpful with local recommendations and for example, help with navigating the trains. Nothing was a problem for them. The rooms are clean and the bed was so comfortable. We will definitely stay here the next time we visit Chicago. We will also be looking at Sofitels as we visit other cities now too.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 4 days ago
Bonjour Travlbug30, Thank you for your excellent review! We are delighted that you enjoyed your stay at Sofitel Chicago Magnificent Mile. We happen to agree that our staff are the friendliest in the city! We look forward to welcoming you home the next time your travels bring you to Chicago. Merci! Morgan Cohen, Guest Experience Manager
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My husband and I use several search terms on Trip advisor when selecting a hotel, among them are A/C, air con, noise, noisy...and the Sofitel aced all of those. But we also search "comfortable" bed. The Sofitel uses firm mattresses, with very plush down pillow tops for their beds. This will work wonderfully for most people, but not for me because I am very allergic to feathers. When we arrived in our (absolutely gorgeous) suite, we looked at the bed and saw feather pillows and the feather pillow topper. So we called housekeeping and asked them to put on hypoallergenic bedding. Housekeeping stacked several regular mattress pads on top of the firm mattress--but it still wasn't comfortable. I asked for the manager. Vanessa came up to the room shortly after and I asked her if they had a foam egg crate to put on the bed. She said they did not. I asked if the hotel would go buy one for us. She was open to the idea but thought the stores might be closed for the day. After she left, my husband and I headed off for a concert. When we returned to the room, there was a note from Vanessa: she had found a store open to buy foam padding and the bed was already made up. We stayed for the next 6 nights on an extremely comfortable bed, in a beautiful suite, in a wonderful and wonderfully quiet part of Chicago. We'll be back! And if you are allergic to feathers, be sure and request the foam padding for your bed. Thank you Vanessa!…
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 1 week ago
Bonjour stephenrT5594YA, Thank you for your amazing review! I am not surprised to hear that Vanessa came to the rescue, making your bed extra comfortable for your stay. We are delighted that you got to experience our luxurious suite, and outstanding service from our amazing team. We look forward to welcoming you home the next time your travels bring you to Chicago. Merci, Morgan Cohen, Guest Experience Manager
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Great service, great value, classic, comfortable high end . Definitely recommend. Very responsive to individual needs requests. Very accommodating food , restaurant bar service. Outstanding fitness center with state of art equipment. Very clean, well maintained reasonable
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Date of stay: June 2022
Value
Rooms
Service
Helpful
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 1 week ago
Bonjour sportsdocusa, Thank you for your wonderful review! We are thrilled that you enjoyed your stay with us, and got to experience the French joie de vivre of Sofitel Chicago Magnificent MIle! We look forward to welcoming you home the next time your travels bring you to Chicago. Merci, Morgan Cohen, Guest Experience Manager
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We were very pleased with the hotel. Excellent location. Within walking distance to great restaurants, the Navy Pier, Millennium Park, museums, shopping. There is parking next door though no discount so the cost was steep. Also it turns out the hotel accommodates dogs (limited to certain floors) which was a surprise though it was not a problem.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 1 week ago
Bonjour clairefO6384CT, Thank you for your wonderful review! We are thrilled that you enjoyed your stay with us, and got to experience all of the famous attractions within walking distance of Sofitel Chicago Magnificent MIle. We look forward to welcoming you home the next time your travels bring you to Chicago. Merci, Morgan Cohen, Guest Experience Manager
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The Sofitel impressed me from the minute I got out of my Taxi from the airport. The team who greeted me out front introduced themselves and welcomed me to the hotel. As they ushered me in to the front desk they told me about where to eat, drink and anything else that might have been helpful along the short journey. I was greeted with "Bonjour" at the front desk and experienced one of the most pleasant check in experiences in a very long time. When I got to my room I was extremely and very pleasantly surprised with the quality of the room. All of the furnishings were top notch and seemed to have a very clear design aesthetic and purpose. The bathroom was elegant and made me feel like I was at a luxury resort. The food at the hotel was also excellent. I would recommend this hotel to anyone and I hope to have an opportunity to get back to the Sofitel soon :)!!…
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Morgan Cohen, Other at Sofitel Chicago Magnificent Mile
Responded 2 weeks ago
Bonjour SSSuttonsBay, Thank you for your excellent review! We are thrilled that you enjoyed your stay with us, and got to truly experience the French Luxury Sofitel Chicago Magnificent MIle is all about! We look forward to welcoming you home the next time your travels bring you to Chicago. Merci, Morgan Cohen, Guest Experience Manager
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PRICE RANGE
US$300 - US$434 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel chicago water tower hotel chicago, sofitel chicago water hotel, sofitel water tower hotel chicago, chicago sofitel
FORMERLY KNOWN AS
Sofitel Chicago Water Tower
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
415
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Claim Your Listing Frequently Asked Questions about Sofitel Chicago Magnificent Mile
Which popular attractions are close to Sofitel Chicago Magnificent Mile?
Nearby attractions include The Magnificent Mile (0.5 km), Lookingglass Theatre Company (0.3 km), and Richard H. Driehaus Museum (0.5 km).
What are some of the property amenities at Sofitel Chicago Magnificent Mile?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Chicago Magnificent Mile?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Chicago Magnificent Mile?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sofitel Chicago Magnificent Mile?
Yes, paid public parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Sofitel Chicago Magnificent Mile?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Francesca's on Chestnut, and Pierrot Gourmet.
Are there opportunities to exercise at Sofitel Chicago Magnificent Mile?
Yes, guests have access to a fitness centre during their stay.
Does Sofitel Chicago Magnificent Mile have airport transportation?
Yes, Sofitel Chicago Magnificent Mile offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Chicago Magnificent Mile?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel Chicago Magnificent Mile?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sofitel Chicago Magnificent Mile offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.