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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 20/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Chicago - Lakeshore
Updated 20/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#115 of 218 hotels in Chicago
Location
Cleanliness
Service
Value
See the Gold Coast of Chicago like never before at W Chicago - Lakeshore. From our perfect location on Lake Shore Drive, our hotel provides unlimited access to the best of Chicago, Illinois. During your stay in one of 520 sleek hotel rooms and suites, you can enjoy waterfront views that are absolutely unrivaled while you plan your next adventure. Meanwhile, stay active with the latest workout equipment at FIT or make a splash at WET®, our heated indoor pool. When hunger catches up to you during your visit, beat it like never before with seasonally inspired American cuisine at CURRENT, our hotel restaurant. Socialize over cocktails at the Living Room, the place to see and be seen on the Gold Coast. Celebrate and succeed in dynamic event space, from intimate meeting rooms to the stunning 33rd-floor Altitude, overlooking the shores of Lake Michigan. Whatever brings you here, W Chicago - Lakeshore is ready to help you keep it fun.
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Property amenities
Paid public parking nearby
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Pets Allowed ( Dog / Pet Friendly )
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Outdoor dining area
Vending machine
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Sun deck
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Trendy
Languages Spoken
English, Spanish, German
Location
Full view
95Great for walkers
Grade: 95 out of 100
54Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
Contact
644 N Lake Shore Dr, Chicago, IL 60611-3017
Getting there
GrandChicago L14 min
ChicagoChicago L15 min
Car HireSee all Chicago car hire
2266Reviews55Q+A100Room tips
Reviews
Traveller rating
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+1
With 100 cash + 16000 points and one suite night award redemption, we were able to be upgraded to the lake view suite. 2 days before checkin I asked the front desk if we can get a two double-bed suite. The front desk couldn't find available room for us but instead they offered us one king-bed suite + one rollaway bed for not additional charge, which is sweet. The lake view was absolutely great, better than my expectation quite a lot. The room was older though. Most staffs are friendly and polite, though I don't know why we didn't get slippers after asking 3 times without response in the evening.
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Date of stay: July 2022Trip type: Travelled with friends
Helpful
Old Sheraton hotel turned into a W property. Does not have the same feel and vibe as the W’s in NYC. Bathrooms are smallish and rooms are fine. Bar is pathetic. Staff were ok but not overly helpful or friendly. Location is great and if you spend the money the rooms with a Lake Michigan view are very nice.
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Josue Hernandez, Guest Services / Front Office at W Chicago - Lakeshore
Responded 4 days ago
Thank you for your feedback!
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I recently stayed here for 5 nights Good Location, prompt service, positive energy among the staff!! Overall had an amazing experience during my stay. Excellent Service & amazing Hospitality. Highly recommend!!
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Date of stay: May 2022Trip type: Travelled on business
Value
Cleanliness
Service
Room Tip: Best Views of Lake Michigan
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Helpful
Average at best stay. Not what I would expect of a "W" property. Room was well appointed and the view was great. It started and stopped there. The bar closed at 11? What? 11 is this a hotel bar? There was no breakfast offering except to mention the 6 coffee urns in the lobby with paper cups and wood stirrers. Average motel offering at best. In fact I have stayed at commuter hotels that offered more and better. Please don't respond by saying you'll pass this along to leadership I am sure they, like I have read the reviews below. Mini bar was locked and there was one, yes "one" bottle of Aquafina in the room. Poor execution for a well known brand. Everything about the W was average and not somewhere I would stay again. Service was poor and unhelpful. It appears the W stands for "woeful". Covid came and went please adopt your business for the new world or charge accordingly. Covid isn't an excuse for substandard product or services anymore.…
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Date of stay: June 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Josue Hernandez, Guest Services / Front Office at W Chicago - Lakeshore
Responded 3 weeks ago
Thank you for your feedback and we apologize for the experience during your stay. We would love to know more information and hope that you email our leadership team at CHIWHWelcomeDeskTOD@marriott.com so we can better assist you.
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I booked a Fabulous category room (high floor with lake view). We got there around 6 pm, quickly dropped our stuff and went to dinner. After dinner we realized that the elevator noise was horrible (we were right next to elevator). We were able to change rooms but we lost our lake view and no discount on our price. These rooms are very basic. No coffee or hot water (we did get a tea kettle but had to ask for it). Usually good supply of towels but one day they skimped and we had to ask for more. Tiny bathroom. Thin little shower curtain. The restaurant was closed on Memorial Day I would not stay here again. I saw several Lufthansa crews coming and going. I imagine that is who woke me up one night. And probably why we didn't get a decent room.
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Date of stay: May 2022
1 Helpful vote
Helpful
Response from Nicole McCollum, Guest Services / Front Office at W Chicago - Lakeshore
Responded 4 weeks ago
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the proper leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
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Old building with very noisy and old air conditioning system in the wall and malfunctioning - very surprising for a hotel of this level. The room could also been cleaner. On the positive side ; personal is nice and the vue is spectacular. I will definitely not come back.
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Date of stay: June 2022Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Nicole McCollum, Guest Services / Front Office at W Chicago - Lakeshore
Responded 4 weeks ago
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the __[INSERT DEPARTMENT NAME]__ leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Nicole McCollum Rooms Operations Mgr. W Lakeshore Hotel nicole.mccollum@whotels.com 3129439200
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I booked this room online to sit by the pool and enjoy some relaxing time. I got to the hotel checked in and asked what floor the pool was on well after taking my money they informed me there pool was not working. I went to the room it smelled and was small I went back to the front desk to request a full refund as I was not going to stay there. They have not refunded my money and will not call me back, after leaving countless messages. I will be calling the better business bureau on this place! False advertisement and bad business!
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Date of stay: April 2022Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Josue Hernandez, Guest Services / Front Office at W Chicago - Lakeshore
Responded 21 May 2022
Thank you for your feedback!! We would like to apologize for the experience as this is definitely not a standard here and would like to ensure that your issues are being addressed. Please reach out to our leadership at CHIWHWelcomeDeskTOD@marriott.com so we can better assist you.
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+1
I really loved this hotel. It was my friends birthday and he chose this hotel which was absolutely amazing. The view from the 28th floor of the Navy pier was breathtaking. I really want to commend the front desk lady that was so nice, I forgot her name though. The ambience upon entering the hotel was nice and valet was really nice as well. And the drinks at the bar was pretty good as well. I will definitely stay here again. Thank you
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Date of stay: April 2022Trip type: Travelled with friends
Helpful
I just checked in after a long drive. We would have like to drink something.We sat at the bar and the bartender was cleaning the glasses and he said hi but he did not say that the bar was closed. Then we learned the bar would be open at 3:00. The hotel’s restaurant was also closed. We drove a long way and we were hungry and thirsty but we could not eat at the hotel. I stayed in many hotels in Magnificent Mile, but we always find something to eat or open hotels. A big disapoinment.
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Date of stay: May 2022Trip type: Travelled with family
2 Helpful votes
Helpful
Response from Josue Hernandez, Guest Services / Front Office at W Chicago - Lakeshore
Responded 9 May 2022
Thank you for feedback! We apologize for the inconvenience and we have also passed this information to our leadership. Thank you for staying with us.
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The lobby is beautiful and fun. This is where the 4 star ratings end. Check IN: I ask for what upgrades were available. I always upgrade at the hotel when i book with priceline. At first she said they were sold out for the weekend nothing was available .I had to reiterate, I am willing to pay I don't want to be stuck in a closet somewhere. She insisted again they were sold out but then said you can upgrade to lake view for $50 a night. So we took it. Worth it....the view is beautiful. Room: The room is a motel 6 covered in Ikea furniture and wall paper. Signs of wear and tear everywhere as if the rooms aren't maintained at all. Sloppy caulking, sloppy repainting. Scuff and bangs on all furniture. And the bed gets a 1 star. The sheets actually felt like paper I could barely sleep. Bathroom: Fixtures in the bathroom seemed better up to par however the toilet paper was literally see through. Here comes the UGLY....They are having intermittent issues with their plumbing so when we checked in the water was coming out BROWN! I had to call downstairs and they told me to let the water run for a few minutes to clear the pipes. I expect this to be immediately communicated at check-in. It cleared up by the night but talk about shock. Service: Service to the room was quick. Internet and water bottles free when you are Marriot members. Lobby Bar: Vegas prices for their drinks. Almost double the cost for what I paid at the Hyatt during the week. …
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Date of stay: April 2022
1 Helpful vote
Helpful
Response from Nicole McCollum, Guest Services / Front Office at W Chicago - Lakeshore
Responded 28 Apr 2022
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the proper leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
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PRICE RANGE
US$259 - US$399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w chicago lakeshore hotel chicago, w hotels chicago
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
520
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Claim Your Listing Frequently Asked Questions about W Chicago - Lakeshore
Which popular attractions are close to W Chicago - Lakeshore?
Nearby attractions include Royale Society Hospitality (0.2 km), Lakefront Trail (0.1 km), and Winter's Jazz Club (0.4 km).
What are some of the property amenities at W Chicago - Lakeshore?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at W Chicago - Lakeshore?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at W Chicago - Lakeshore?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Chicago - Lakeshore?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to W Chicago - Lakeshore?
Conveniently located restaurants include Pinstripes, Yolk - Streeterville, and Dublin 4 Irish Pub and Cafe.
Are there opportunities to exercise at W Chicago - Lakeshore?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at W Chicago - Lakeshore?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Chicago - Lakeshore?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Chicago - Lakeshore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Chicago - Lakeshore?
The staff speaks multiple languages, including English, Spanish, and German.