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W Chicago - Lakeshore

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Traveller (1368)
Room & Suite (806)
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About

#124 of 207 hotels in Chicago
Location
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Service
Value
See the Gold Coast of Chicago like never before at W Chicago - Lakeshore. From our perfect location on Lake Shore Drive, our hotel provides unlimited access to the best of Chicago, Illinois. During your stay in one of 520 sleek hotel rooms and suites, you can enjoy waterfront views that are absolutely unrivaled while you plan your next adventure. Meanwhile, stay active with the latest workout equipment at FIT or make a splash at WET®, our heated indoor pool. When hunger catches up to you during your visit, beat it like never before with seasonally inspired American cuisine at CURRENT, our hotel restaurant. Socialize over cocktails at the Living Room, the place to see and be seen on the Gold Coast. Celebrate and succeed in dynamic event space, from intimate meeting rooms to the stunning 33rd-floor Altitude, overlooking the shores of Lake Michigan. Whatever brings you here, W Chicago - Lakeshore is ready to help you keep it fun.
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Property amenities
Paid public parking nearby
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Pets Allowed ( Dog / Pet Friendly )
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Personal trainer
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Outdoor dining area
Vending machine
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Sun deck
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand films
Radio
iPod docking station
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Bay View
Trendy
Languages Spoken
English, Spanish, German
Hotel links
Special Offer:Earn points toward free nights.
2313Reviews59Q+A100Room tips
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Sue G wrote a review 14 Feb
Blackpool, United Kingdom37 contributions4 helpful votes
The Lake Michigan view from our room was spectacular. Although the music/DJ in the bar can be loud at night it was toned down for breakfast & it was a great place to sit & enjoy the view whilst enjoying fruit & yoghurt from the very pleasant & helpful Mo. Thanks to Byron for sorting out our room & to Pierre for such great tips on where to eat out at. Lovely staff & once we got used to the dark corridors we had a great time! Paul & Sue Gillett England
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Noise in the bar area at night is loud & they have a DJ on Sat nights but it is much calmer in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 1 week ago
Thank you for taking the time to provide your feedback. We certainly appreciate the positive feedback regarding our Talent members. It was a pleasure to host you. Thank you again for providing your feedback while staying with us. We hope to have the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gwendolyn B wrote a review 5 Feb
3 contributions13 helpful votes
For the past 3 weeks, I have stayed at the W Chicago Lakeshore. The service is phenomenal, being with Bryon and Keith at the front desk, who will go out of their way to ensure that you are satisfied with accommodations, places to go, or any information needed so that you will have a valuable experience. Tyler is a wizard who creates magic to help make the technology work. Although the hotel lacks some amenities but the service provided by their staff fills the gaps of the missing amenities
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 1 week ago
Thank you for taking the time to provide your feedback. We certainly appreciate the positive feedback regarding our Talent members. It was a pleasure to host you. Thank you again for providing your feedback while staying with us. We hope to have the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rodrigo B wrote a review Nov 2023
Mexico City, Mexico13 contributions5 helpful votes
W Hotels is my preferred hotel brand. I try to stay in any W Hotel over any other whenever the brand is available at the location. That said, this is the first time I felt the hotel & the service was not WOW. The only thing that stood out was the view from their “lake view” rooms. I couldn’t feel any of their values at this hotel: design, fuel, music and fashion. I am pretty sure the hotel has seen better days. The room’s furniture is super dated. There were many scratches everywhere, and the toilet leaked every time you used it and the pillows. Gosh, the worst pillows I ever had. Sleeping over my sweater was more comfy than those. They were feather pillows, and I had to place two together for more support. I asked for a rubber pillow later on, and they were as flat as the feather ones (I had to fold it in two to make it work) I am pretty sure the hotel has seen better days. The room’s furniture is super dated. Lots of scratches everywhere, the toilet leaked every time you used it and the pillows... Gosh, the worst pillows I ever had. Sleeping over my sweater was more comfy than those. They were feather pillows, and I had to place two together for more support. I asked for a rubber pillow later on, and they were as flat as the feather ones (I had to fold it in two to make it work) The rest of the hotel has seen better days, too. The reception desk is dated, and the carpets that say “Good morning, afternoon, evening” within the lifts looked old and needed—a change. The rug of the room floor hallways looked dated. The W Service was lacking. On one arrival, we were not even greeted by the doorman/hotel porters, who looked bored at the entrance, and they didn't even offer to help us with our luggage. Despite the lovely lady who checked us in, the rest of my interaction with the welcome desk staff was “lifeless”. It was like they were doing you a favour to talk to you. On the other hand, the housekeeping staff greeted us with a big smile every time they saw us. One great thing I found about this particular W was the free coffee available in the lobby in the morning and the water machine for you to reload your water bottle. Would I ever stay at this hotel? Probably not - I am a Marriott Bonvoy member, and If I had to go back to Chicago, I would choose the W City Center or any of the other brands above this particular hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 27 Nov 2023
Thank you for providing your feedback while staying with us. I sincerely apologize for your guest experience as it is below our standard. Your feedback has been shared by our leadership team to ensure these are isolated incidents. It was a pleasure to host you and I hope we have the opportunity to welcome you back in the future when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TravelJunky312 wrote a review Nov 2023
Chicago, IL42 contributions65 helpful votes
I want to extend Arlene a special thank you her commitment to customer service. She knows hospitality! My fabulous stay at this property along with my smooth check-in are a result of her immediate responses using the Bonvoy app. It is quite evident Arlene knows how to take care of Bonvoy Elite guests. Thank you so much, Arlene. I know you have champagne and caviar tastes, so I hope the “powers that be” reading this review will give you a nice pay raise to help offset the rising costs in grocery prices. Lol. All jokes aside, you are what makes the W Hotel Lakeshore a memorable place to stay and I thank you again for the hospitality you showed us! Arlene for President. Making the W Hotel Lakeshore Great Again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 27 Nov 2023
Thanks so much for providing your feedback while staying with us. Arlene is definitely the best at what she does and we sincerely appreciate the wonderful feedback in regard to her commitment to customer service. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bruce m wrote a review Sept 2023
Chicago, Illinois1 contribution
The ambience here is Amazing the service I Received at the lobby Bar Current With a Spectacular View of the Lake and the Fireworks My Bartender Malysa Really made the Evening with her well crafted Old Fashioned and her Menu Suggestions I really Enjoyed the Charcuterie Board
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 23 Oct 2023
Thank you for taking the time to provide your feedback. It was a pleasure to host you. Thank you again for providing your feedback while staying with us. We hope to have the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Deziree R wrote a review Sept 2023
9 contributions
The hotel is nice. Certainly geared towards a younger crowd 21-35. There is a bar that’s like a night club right at the entrance, if that’s not your vibe- this is not the hotel for you. We were on a high floor so we had no issues with noise from the lobby. The room is not the best, but not the worst by far. The amenities are dated, most of the furniture has seen better days and common accommodations like a microwave and refrigerator are available by request only. However, our room was cleaned thoroughly by our housekeeper. Overall, would stay again- not as a first choice but a solid option.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 26 Sept 2023
Thank you for taking the time to provide us with your feedback. It was a pleasure to host you. We appreciate you staying with us and hope to have the opportunity to welcome you again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sue34153 wrote a review Sept 2023
Parkland, Florida11 contributions11 helpful votes
Bathroom did not have cold water-only scalding hot from both sink fawcetts and shower. Called the desk at 7AM to report it and they said they would send engineering to replace the cartridge. By 5 PM nobody came. I complained to the manager, Chad, and he said he would take care of it. By 9PM it was not fixed so I called and spoke with the Manager, Sese, who said she would send someone righ away. NOBODY CAME. This is horrible service and not being able to provide basic cold water is disgusting. WOud never stay here again-they stink
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Stay somewhere else-The bathrooms are so tiny, not adequate running water and the room lights did...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 25 Sept 2023
Thank you for taking the time to provide your feedback. I apologize for the inconvenience you encountered during your stay. Your feedback has been shared with our leadership team to ensure that this is an isolated incident. Please know that your concerns are being addressed. Thank you again for providing your feedback while staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mrs_un0 wrote a review Sept 2023
Philadelphia, Pennsylvania416 contributions143 helpful votes
Nice stay at the W Chicago Lakeshore for a wedding weekend. The hotel is located in from of Lake Michigan and walking distance to shopping at the Magnificent Mile, a nice walking path, lakefront beach, and Navy Pier. The hotel room was nicely appointed and the staff was friendly and offered great suggestions for close breakfast and lunch spots. Would definitely recommend staying here during the warmer months to take advantage of the walking path and beach.
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Date of stay: September 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 21 Sept 2023
Thank you for taking the time to provide your feedback. We are delighted to hear that you enjoyed your stay with us. It was our pleasure to host you and we hope to have the opportunity in the future to welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annie B wrote a review Sept 2023
Montreal, Canada13 contributions11 helpful votes
The hotel racked up my credit cards with their dysfunctional system that kept charging me and putting golds on my card. It was late and I was tired I offered to pay cash and solve it in the morning they REFUSED to take my cash even if I had my whole entire stay on hold on my card and showed it to them. They modified my reservation without telling me and when I noticed and adressed it w the manager he assured me I was staying and it wasn’t a problem: I was then kicked out as my room wasn’t available anymore and the hotel was sold out. I needed a director to call my credit card two days in a row to remove the charges they kept putting back even tho my stay was fully paid already on another card. They could have also done this immediately when it happened and didn’t. Worst manager EVER. I never had so much stress traveling, discomfort and been treated so badly. The hotel was not like any W I ever stayed before it was VERY VERY old and not modern, high end at all like W standards. They had a very poor setting for the restaurant and the food (didn’t even bothered) on the menu was mediocre fast food. They had a loud music dj in the ENTRANCE LOBBY BY THE DINING AREA playing hiphop. I had to move in the middle of my trip, start looking for other hotels when it was long weekend, Chicago Jazz Festival and I was there to work. I lost my week of work loosing for hotels moving in and out packing unpacking calling banks, credit card and dealing with this absolute NIGHTMARE. The worst experience I ever had in the Marriott chain and I am a Lifetime Silver Elite Titanium Elite.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Do not stay there it’s far from everything, by the highway. Very very old Holiday Inn that they...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria S, Guest Services / Front Office at W Chicago - Lakeshore
Responded 5 Sept 2023
Thank you for taking the time to provide your feedback. I apologize for the inconvenience you encountered during your stay. Your feedback has been shared with our leadership team to ensure that this is an isolated incident. We hope to welcome you back again soon when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joshua A wrote a review Aug 2023
29 contributions13 helpful votes
Was here for a day in July 2022. Had such a nice experience even on such a short stay that I decided to come back for 5 nights as I settle into life in Chicago. Excellent choice! Everyone was so friendly once again, especially my check-in associate. Great upgrade and nice communication for when the room would be ready (I arrived a little early from my flight). Great upgrade (Titanium Elite) with a nice Lake/Beach view that will make my time memorable before moving into my apartment. Thanks W Chicago and great service again!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - Lakeshore
Responded 14 Aug 2023
Hello valued guest. Thank you so much for sharing your feedback while staying with us. It was a pleasure to host you and we cannot wait to welcome you again when your travels bring you back to the area. Thank you for being a loyal and valued Marriott Bonvoy Titanium Elite.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$1,104 - HK$1,659 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w chicago lakeshore hotel chicago, w hotels chicago
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
520
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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W CHICAGO - LAKESHORE HK$1,432 (H̶K̶$̶3̶,̶2̶1̶7̶) - Updated 2024 Prices & Hotel Reviews - IL

Frequently Asked Questions about W Chicago - Lakeshore
Which popular attractions are close to W Chicago - Lakeshore?
Nearby attractions include Lakefront Trail (0.1 km), Winter's Jazz Club (0.4 km), and Ohio Street Beach (0.4 km).
What are some of the property amenities at W Chicago - Lakeshore?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at W Chicago - Lakeshore?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at W Chicago - Lakeshore?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Chicago - Lakeshore?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to W Chicago - Lakeshore?
Conveniently located restaurants include Pinstripes, Yolk - Streeterville, and D4 Irish Pub & Cafe.
Are there opportunities to exercise at W Chicago - Lakeshore?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at W Chicago - Lakeshore?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Chicago - Lakeshore?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Chicago - Lakeshore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Chicago - Lakeshore?
The staff speaks multiple languages, including English, Spanish, and German.