Great stay, centrally located and the pool was awesome. We would stay there again. It was not “the cleanest” room. We were not too happy to be charged $30 to check in early. The hotel was close to everything.
Location was great! Outdoor pool was fantastic! Parking a little pricy but hey, it's downtown Chicago!! 10 minute walk to red line which was great as well. Real close to Grant Park, The Bean etc. Billy Goat burgers 10 min walk as well. Go to the lower Wacker original one!!
Great location, and lovely staff BUT we experienced a BIG problem: A/C! The unit in the rooms shows it goes down to 19C, but in practice it wouldn't go below 22C and was typically above that. As soon as we arrived, we noticed this. We called maintenance and the technician said it was working normally and we needed to "keep curtains closed" to keep sun off of room. This is crazy since we had a room with a sea view and the hotel is EXPENSIVE! That night we could not sleep since it was too hot. We had 2 rooms, and same story in both. At 5am I went to talk to reception and went back when manager came on duty. The manager seemed surprised that I was complaining, even though the Sleep Foundation says "most doctors recommend keeping the thermostat set between 15.6 to 19.4 C". We could not sleep, and the manager said that room temperatures don't go below 22C. This is crazy, what kind of hotel spends money on everything BUT AC? Lobby renovated recently, but not the AC apparently. I have stayed in many hotels (including 2 less than 2 miles from the Radisson, and much cheaper, where the units went down to 19 with ease and we slept great). In this Radisson, we spent a LOT of money on our rooms and we ended up leaving MORE TIRED than when we arrived. Uggh....…
The Radisson was great, but Hassan the concierge made the experience even better!! He was always so cheerful, helpful and kind!! It’s was nice to feel welcomed every time we entered and exited the hotel!!
This was a convenient, clean hotel with some great amenities. fabulous location. I would definitely return. The healthclub and outdoor lap pool are beautiful, a great resource for business travelers trying to stay active on the road.
We were having high expectations but below average experience. Poor reception, parking garage space is very tight. No towels at outdoor pools. Big expectations met with low service. For a star hotel, they can do much better.
Work or Play Great location 5 minute walk to the left is The Bean ,and CVS. Another 10 minute walk to the right is The River walk.If you just want to Relax /Recharge all the amenities you need are under 81 floors. Rooftop pool and jacuzzi, outdoor running track , comfortable quiet outdoor lounging areas, even gas grills to cook on. Restaurant/Bar, gym about half the size of Planet fitness. Indoor Half court B-ball. Sauna, steam room. The place to stay we loved it the view from our room was amazing. Asia made our check in smooth and efficient.
I got there late and this sexy and sweet guy named Jaekwon checked me in, and gave me and my friends a good deal on a executive suite upgrade! The doorman was wonderful help! The room was to die for! The bar was expensive but had wonderful drinks. My waiter was very flirty but was not the hotel staff I had eyes for sadly. The hotel was close to everything the club was a few streets down also the shopping district. I will definitely be going back!!
The hotel is located in Jeanne Gang's Aqua Building, another architectural beauty downtown Chicago. We stayed at the 17th floor with nice views to the river and park. The room was a bit small, and it took a while for hot water to get to the shower. Overall, we really liked it.
Underwhelming, overpriced, disappointing are the three words that come to mind thinking of our stay at this hotel. The hotel looks very nice, but the experience doesn't match the façade. By comparison, if this were a Holiday Inn Express it would get five stars, but this is not a hotel where the rooms are $79 a night. This a place where the valet parking alone is nearly that much per night (we did not valet park; actually it wasn't even available). So what got us to this point? Multiple things: - Room not ready until 5:30 pm (2 hours after we had arrived to check -in. Check in is stated as 3:00). This got us off to a terrible start. Details at end** - Room was so smokey had to change rooms (even after the 2.5 hour delay) - Electrical outlets didn't work, hotel had to reset the breaker two different times in first 12 hours we were there - No coffee cups or pods for the coffee machine in the room - Didn't replace the room amenities throughout the stay - Not sure if the evaluators were malfunctioning but the waits were ridiculously long and there always ended up being a queue just to get on the elevator Again, all things I'd expect could happen at a budget motel and would brush aside (except for the check-in time). But this is supposed to be a luxury hotel and one of the best in Chicago. Truly just unacceptable. The location, the cleanliness and the look of the hotel - all great, but also all worthless if the service is subpar and you don't like actually being in the hotel while you are there. Very frustrating to be expected to pay champagne prices and then get beer bucket service. We won't be staying there again. Too many places in Chicago that can enhance your stay rather than detract from a visit. ** admittedly, had check-in gone better, the whole experience may have improved. When we got there and were told our room wasn't available, I asked how long. She told me 15-20 min. Fine, we waited. I went back 30 minutes later (now an hour after the stated check-in time) and she told me another 15 minutes or so. I inquired about the fact that it was now after 4:00 and our confirmation emails said we could check-in at 3:00. The front desk told me that the 3:00 time was just a "suggestion" but didn't really mean a room would be ready. WTF?!? A suggestion??? I've never heard that before. And she looked at me and very sternly stated, "no sir, if you stay beyond check-out time, we'll have to charge you for another night." Again, WTF??? She did offer to put us in a different room but it would be smaller than what we had reserved with a different bed configuration. Just a total lack of customer care / service. The interaction can't be done justice in a written review but it put a terrible taste in our mouth from the start. And then the room wasn't ready for another 90 minutes. We had no where to change or get ready for our evening out and had to end up changing plans (cancelling part of them) because we had to wait so long to get in our room at the hotel. Ridiculous and unacceptable for a supposed high end hotel.…