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JW Marriott
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Traveller (653)
Room & Suite (373)
Dining (43)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Chicago
Updated 20/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#78 of 218 in Chicago
GreenLeaders Bronze level
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in downtown Chicago, Illinois is located at LaSalle & Adams and it soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees.
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Property amenities
Valet parking
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Paid public parking nearby
Free wifi in the business centre
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness classes
Personal trainer
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Tennis court offsite
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Steam room
Waxing services
Baggage storage
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Seating area
Separate living room
Wardrobe / wardrobe
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish, Chinese, Bosnian and 1 more
Hotel links
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1837Reviews21Q+A100Room tips
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Most Recent
KathrynMaryland wrote a review 3 Jun
Columbia, Maryland16 contributions5 helpful votes
Overpriced. Room with no window! For almost $400 a night, booked several weeks in advance, I would expect a window with access to at least sone natural light. The front desk told me there was nothing to do about it. My king room on the 5th floor was comfortable, clean and well decorated but small. I ate dinner in lobby bar, the service was very slow. When I went to my room at 10 pm I noticed a room service tray in the hall. When I left the next day around 8:20 am, it was still there.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Don’t stay here if you want a window with your $400 room.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 3 weeks ago
Dear KathrynMaryland, Thank you for taking the time to write a review. We regret that you were disappointed during your stay. Our goal is always to create enriching experiences through our commitment to quality, and we apologize for the concerns you had during your stay. We hope you will give us another chance to provide you with the seamless and exceptional stay you deserve. Warmly, Viviana Aguilar Executive Administrator
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Norma F wrote a review May 2022
San Mateo, California15 contributions2 helpful votes
The Florentine at the Jw Marriott was awful in all respects. The coffee was dishwater. We asked for the $6 cappuccino. Brown, lukewarm milk of no resemblance to a cappuccino. Over cooked, tasteless omelet. Service just slightly less than rude.
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Date of stay: May 2022Trip type: Travelled
Response from Viviana Aguilar, Guest Services / Front Office at JW Marriott Chicago
Responded 16 May 2022
Norma F - Thank you for sharing your feedback and allowing us to review your experience further with our team. We were very disappointed to learn of the opportunities you had during your stay with the Florentine restaurant. We will be following up accordingly with their leadership team. Thank you.
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Linda B wrote a review May 2022
3 contributions
Although the lobby is elegant the service is subpar for a J W Marriott. An example coming and going the doormen did not offer assistance with our luggage, offer to assist with directions or even greet us. The spa was lovely although wish it was open more than just weekends.
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Date of stay: May 2022Trip type: Travelled
Response from Viviana Aguilar, Guest Services / Front Office at JW Marriott Chicago
Responded 12 May 2022
lindabW728QC - Thank you for sharing your feedback and allowing us to review your experience further with our team. We were very disappointed to learn of the opportunities you had during your stay with our staff and Spa service. We will be following up accordingly with our leadership team.
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Alex T wrote a review Apr 2022
Fairfax County, Virginia72 contributions73 helpful votes
As you can probably tell, this is not my first visit to this property, but definitely my first time since the pandemic. It's been almost three years since my last visit, and I have to say it DID NOT disappoint. Check-in was very smooth (no more than 5 minutes), staff very professional; I was already in my room enjoying the amenities within ten minutes. Room was spacious and clean. Everything in the room was perfect. Had breakfast in the executive lounge (12th floor); typical stuff. Nothing to brag about. Heard that they have afternoon tea/snacks and evening happy hours; did not get to enjoy, so won't comment. I have to say something about the location: just absolutely perfect if you want to be in the financial district (the Loop); right in the middle of the district. If you prefer more shopping, then maybe you should look at properties over in River North. For my purpose, it was perfect! Overall, nice 2-night stay at a very nice hotel. Will definitely come back again!
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Date of stay: March 2022
1 Helpful vote
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 27 Apr 2022
alextktan - Thank you for joining us again after so many years! We look forward to hosting you for years to come!
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mrooster12 wrote a review Apr 2022
Hermosa Beach, California25 contributions8 helpful votes
The worst JW maybe of all time. Started with the staff. First time here and have literally zero interest in helping me understand the details of the property. They knew I’m a platinum member as well. There is no free breakfast or even coffee here. I get access to the exec suite on 12th as platinum, but that is crumby they don’t give free bfast or coffee for $450+. There are no signs in the hallways so you get lost. Eveything outdated. Thin walls and could hear my neighbors. Shower was old and outdated. The shower had no water pressure. There was no heat vent in the bathroom, so you turn up the heat and the room heats up but the bathroom is freezing . It doesn’t matter what the management team replies with, I’ll never stay here again. Was terrible, and like I said I’m a no boy platinum member
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Date of stay: April 2022Trip type: Travelled
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 19 Apr 2022
Thank you for your feedback regarding your stay. We are sorry to learn your visit did not meet your expectations. Please know to best align with the needs of our guest, our Executive Lounge is now offering breakfast to our Platinum and above Marriott Bonvoy Elite guests 7-days a week. We have shared all your other feedback accordingly within our organization.
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always_economy_class wrote a review Apr 2022
Pittsburgh69 contributions15 helpful votes
Had a blast getting in and out of this hotel for the weekend. I missed my flight so showed up Friday morning, used their app to access the room and joined my family. The lobby bar was great. Didn’t use it in the morning for coffee choosing a 7-eleven around the corner. I never got to the second floor Italian style restaurant. I had too many things going on. They have a spa, fitness center and pool below lobby. I used the elliptical but not the pool. Again not enough time. A friend used the spa and commented on it being overpriced. The room was comfortable and well appointed. Both shower and tub looked awesome. The shower had strong pressure and good temperature range. I really wish I had more time. The elevators were sometimes annoying requiring access cards and repeatedly selecting floors. The odd best part was accessing NetFlix on the TV. Worked 100 times better than hotel Wi-Fi. It was very helpful to chill before sleep. Given the hotel was within blocks of where I needed to be, the location was perfect.
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Date of stay: April 2022Trip type: Travelled
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 6 Apr 2022
We are glad you could join us and hope you can stay a little longer on your next trip!
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followingurdreams wrote a review Mar 2022
Boston, Massachusetts10 contributions8 helpful votes
Stayed in Adams Suite, 11th floor. From check-in, housekeeping, executive lounge, to check-out, staff members were more impressive than some of the Ritz and comparable to Asia/Middle East customer service - a delightful surprise. The room was recently renovated, so everything looked clean and great. Marble flooring, plush carpeting, etc. made our stay very enjoyable. The executive lounge also had a makeover, and now looks good. Food, I felt they were focused on quality over quantity - what they lacked in variety, they more than made up in quality (which is my preference). High-quality tea options. Can't go wrong with this hotel. The only potential downside may be that this hotel is not central to the active nightlife scene for those who enjoy such.
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Date of stay: March 2022
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 30 Mar 2022
We are delighted you could join us for your recent stay in Chicago! Thank you for allowing us to provide you the luxury experience.
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RobertClouseTravel wrote a review Feb 2022
Nerstrand, Minnesota274 contributions45 helpful votes
An amazing property, with great service. I was impressed with the level of "back to normal" I had there. The luxury suites are incredible, and the executive lounge was a full on service like the olden days of yore before the pandemic hit. The gym was insanely well appointed and the pool was warm and clean. At the front desk Viviana was outstanding, I was blown away, her anticipation of my needs and proactive actions when I arrived way too early for checkin were beyond expectations. In the Executive Lounge, Shasta, Elizabeth, Rod, Katie and don't hate me, but one other lady during evening service, was one had come to expect for the lounge. It's a world away from a world and they made it even more so. It really felt like old times.
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Date of stay: February 2022
Sleep Quality
Trip type: Travelled
Room Tip: Avoid the west side if you can, the subway is a bit noisy at almost all hours.
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Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 3 Mar 2022
RobertClouseTravel - We are absolutely delighted we could provide you with the top-notch service you have come to know and expect from Marriott! Thank you for the kind recognition of so many of our team members!
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The Happy Traveler wrote a review Jan 2022
Chicago, Illinois427 contributions33 helpful votes
I felt impelled to write today to express my appreciation of Katie Royce the food and beverage manager at the Chicago property. Being a lifetime premium platinum elite member, it takes a lot to impress me. I made a reservation for high tea with my niece visiting from LA over the summer. I asked if the server Anar I know and love was scheduled that day. She called me back and arranged for him to be there the day I had asked. This is amazing as during Covid I hadn’t been to the property in over a year and a half. When I arrived with my guest, Katie was there to introduce herself and welcome us. The executive chef also came out and explained our exquisite tea box items as well. It was so nice seeing the server Anar and catching up on old times as well as hearing about all the new things happening in his life. We really get treated like royalty from him and everyone there! It was such a nice experience and the fact that the executive chef personally created all the food items around our dietary exclusions was really amazing! We were treated like we were the only ones there and Anar even reserved the table that we like to sit at. This was above and beyond a 5 star experience! This was so personalized for me there was nothing more to add. Where high teas at other hotels are timed and the same old items, we sat at our leisure and no one was rushing us or suggesting we leave. The tea box items were unique one bring the salmon ceviche! I love the staff here and will continue to visit as much as I can! They earned my business for good! Katie, Anar and the food and beverage staff do not disappoint! I can’t wait for my next visit this spring!
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Date of stay: July 2021Trip type: Travelled
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 20 Jan 2022
Storyteller199062 - Thank you for your extremely kind words! We were delighted to share your feedback with our team and can't wait to welcome you back in the spring!
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Travel post-covid is bad wrote a review Jan 2022
Denver, Colorado977 contributions1044 helpful votes
The service, amenities, and standards at the JW Marriott Chicago are not at the level one expects of the upscale hotel brand. Anyone who has ever stayed at the JW Marriott Grosvenor House, JW Marriott Marquis Dubai, JW Marriott Kuala Lumpur, etc. will be genuinely disappointed. The property is not 4 stars or 5 stars. When I arrived in a taxi with luggage, there was no doorman or bellman. Instead, I was greeted by a guest smoking marijuana at the front entrance to the hotel. That marijuana smell was always present in the hotel based on the kind of people staying at it over a weekend. Similarly, a nearby room was overly loud because there were 5 people crammed into a single room. They were obnoxious and berating the requirement to wear a mask. At the front desk during check-in, the front desk never addressed me by name, never thanked me staying, never offered me any assistance with luggage, or referred me to the two employees at the concierge desk for any assistance with restaurants, etc. They also never promoted their own restaurants, including the soulless contracted restaurant on the second floor. I later found out why. That restaurant is just horrendous. The lobby bar has better food than the hotel restaurant. Worse yet, the front desk lied about suite upgrade availability (suites were available). If that wasn't bad enough, the hotel tried cheating me out of my guaranteed Bonvoy benefits by refusing to provide breakfast in the restaurant as the executive/club/concierge lounge is closed on the weekend. Of course, the restaurant is open and will gladly sell you breakfast. They just won't provide what is required for free by Marriott Bonvoy. This is beyond unacceptable, especially since the hotel is managed by Marriott and not some franchisee. I addressed these issues and invoked the $100 compensation for not providing a compliant breakfast benefit with the front office manager. She moved me to suite -- the upgrade I should have received -- and offered compensation by way of a $100 food and beverage credit. As to the breakfast benefit and closed lounge, she blamed corporate and claimed they had an exemption under covid protocols without ever conceding that the property was noncompliant. I don't have any confidence that the hotel is going to start providing what is expected and required for all eligible Bonvoy elites. My recommendation is to avoid this property unless and until it complies with Bonvoy's requirements. It's just shameful that a corporate-managed property is acting in this manner. A guest shouldn't have to speak with the front office manager to get what is promised to them. If the hotel wants to be part of Marriott then they need to follow the program. Right now, the hotel is basically on par with a limited-service Fairfield or Courtyard. Many of the services and amenities associated with an JW Marriott or any upscale, full-service hotel have been removed and/or eliminated: 1) No pre-arrival email. 2) No turndown services. 3) No mini-bar. 4) No bellman/doorman to assist with luggage. 5) No newspapers. 6) No shoe shine service. 7) No robe and slippers unless requested. 8) No dental kit and no mouthwash. 9) The towels in the bathroom are worn and not plush nor luxury. They're Courtyard-caliber towels. The toiletries in the bathroom were a mixture of the usual JW Marriott brand and a lesser quality product from Marriott's Marriott brand. I assume the hotel is having supply chain issues. Besides all of these issues, I experienced basic cleanliness. There was excessive amounts of long hair in the bathtub from a previous guest. There were also crumbs and what appeared to be white hair on the sofa, and a hanger hanging from a wall painting's frame. Clearly, housekeeping is an issue. After reporting the hair in the bathtub, the front office manager personally came up and cleaned the room. Elsewhere across the hotel I saw food, trash and other items in hallways and other public spaces. Some of the carpeted spaces look like they needed a good vacuum cleaning. In the lobby's grand staircase there were half pieces of Christmas/New Year's Eve sugar cookies on the steps for who knows how long. It's pretty clear they are operating as bare bones as possible. If this hotel was a Courtyard, it would be perfectly fine. But it's branded a JW Marriott. It isn't even at the level of a Marriott or Sheraton. This is the JW Marriott in one of the country's best and biggest cities. It should be a lot better. Considering all of the genuine 4-star and 5-star hotels in Chicago, there is absolutely no reason to stay at the JW Marriott. This is a 3-star hotel in a historic building pretending to be something it isn't. There's just no comparison between this hotel and the JW Marriott Grosvenor House, JW Marriott Marquis Dubai, JW Marriott Kuala Lumpur, etc. Worse yet, the management is cheating Bonvoy elites out of their benefits. There's just no excuse for that kind of dishonest conduct.
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Date of stay: January 2022
Sleep Quality
4 Helpful votes
Response from Kelsey R, Guest Services / Front Office at JW Marriott Chicago
Responded 5 Jan 2022
travelbefore20wasfun - Thank you for your feedback regarding your recent stay at our property. We appreciate your time as we review all your comments with our leadership team.
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US$404 - US$586 (Based on Average Rates for a Standard Room)
jw marriott chicago hotel chicago
United StatesIllinoisChicagoCentral / Downtown / The Loop
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Frequently Asked Questions about JW Marriott Chicago
Which popular attractions are close to JW Marriott Chicago?
Nearby attractions include Skydeck Chicago - Willis Tower (0.3 km), The Magic Penthouse (0.2 km), and Hamilton (0.4 km).
What are some of the property amenities at JW Marriott Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Chicago?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to JW Marriott Chicago?
Conveniently located restaurants include Giordano's, The Berghoff Restaurant, and Native Foods.
Are there opportunities to exercise at JW Marriott Chicago?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is JW Marriott Chicago located near the city centre?
Yes, it is 0.6 km away from the centre of Chicago.
Are any cleaning services offered at JW Marriott Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Chicago?
The staff speaks multiple languages, including English, Spanish, Chinese, Polish, and Bosnian.