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JW Marriott Chicago

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Traveller (706)
Room & Suite (377)
Dining (42)

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About

#90 of 207 hotels in Chicago
Location
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Value
GreenLeaders Bronze level
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in downtown Chicago, Illinois, is located at LaSalle & Adams and soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st-century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Paid public parking nearby
Free wifi in the business centre
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Tennis court offsite
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, Spanish, Chinese, Bosnian and 1 more
Hotel links
Special Offer:Earn points toward free nights.
1894Reviews22Q+A100Room tips
Traveller rating
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Korin T wrote a review Jan 2024
4 contributions5 helpful votes
I agree with other reviews that it is very sub par to other JW hotels. Poor lounge and breakfast, indifferent customer service. What is worst, management denies responsibility. I was not properly offered welcome gift as a Titanium Elite, requested compensation under the Bonvoy rules. Manager on site borderline made up an excuse and misinterpreted the Rule. GM Mr. Hybarger later admitted that and promised to comply with compensation on January 3rd, 2024. Three weeks later, I dont hear from him. The Hotel ignores the rules, do not recognize status guests and have poor service practices, avoid.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 3 weeks ago
Dear k0rint, As a member of Marriott Bonvoy, we appreciate your loyalty to our brands. Thank you for reaching out with your concerns. We apologize that you did not receive the experience you deserve as a Titanium Elite member and for the issue you outlined about our service. Your feedback is much appreciated. We will share your comments appropriately. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TravelJunky312 wrote a review Jan 2024
Chicago, IL41 contributions65 helpful votes
The experience was blissful. First, Micah from the front desk knows how to treat Bonvoy Elite members! Everything was perfect. The suite was amazing. The water pressure was super strong in the shower. Comfy bed and the Apothecary bath amenities was a nice touch. Luxury at its best! The club lounge for Elite Members was really nice. Food was excellent in the Lounge. If you are here on business, this is the hotel to stay at after a long hard day at work. Micah - thanks for everything you do!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lucas G wrote a review Jan 2024
1 contribution2 helpful votes
Never been to a hotel without a sundry shop. Even motels will have at least a vending machine. They'll point you outside and say there is a 7‐11 around the corner like they don't know that they are a hotel. Sir it is 1130, 2 degrees out, and i'm wearing shorts.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 4 weeks ago
Dear Tour464476, We value hearing from our guests, and we thank you for taking the time to share your experience. We hope that your overall stay was pleasant. However, we regret the frustration caused to you due to the concern you had during your stay. Additionally, we apologize for the disappointment caused by the suggestion from our ladies and gentlemen, especially considering the time and the weather. We genuinely hope that you will consider returning, giving us the opportunity to provide you with the seamless visit you deserve. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristine S wrote a review Jan 2024
Chicago, Illinois26 contributions15 helpful votes
The hotel is a nice facility but there were a few service issues that you don't expect from a JW Marriott. First of all we booked a rollaway bed but when we called to request it to be delivered, they said they couldn't put a rollaway bed in our room due to fire hazard code. We were counting on the bed for our three children so this was disappointing to not be told ahead of time that the bed wouldn't be allowed after we reserved it as we would have chosen a different hotel. On top of that, they CHARGED us $56 for the rollaway bed (which they refused to give us). We're still waiting for the refund of the bed that we wanted but they wouldn't give us!! Also when we got there, we had two rooms reserved and one was ready at check in time but the other was not ready until after the 4 pm check in time, and they never called us to tell us it was ready, i had to keep calling the front desk to inquire on status. Oh, and the phone system is messed up - if you press "guest services" on the phone in your room, sometimes you get guest services/front desk but most of the time you are connected to the valet, who can't help, and tell you to hang up and press zero instead (which just gets you an operator). I felt really bad for the valet guys answering the phone. The Executive lounge breakfast/snacks were just ok, a bit underwhelming compared with other JW or even regular Marriott hotels.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 16 Jan 2024
Dear 295kristines, Thank you for choosing us for your visit. We sincerely apologize for the billing concern that you are having. We will convey your comments appropriately. We are also sorry for the delay in getting your accommodations ready for your arrival and that we were not able to provide you a rollaway bed. We appreciate your feedback and will use it to help us better our guest services. Furthermore, we regret the concern you had with the phone system in your guestroom. We are grateful for your remarks and will share them with our ladies and gentlemen. Thank you for your time and consideration. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NYtraveler2011 wrote a review Dec 2023
New York City, New York13 contributions7 helpful votes
Overall, the hotel is not quite what you’d expect from a JW Marriott. The lobby is sprawling with a lobby bar in the back center which gives it a convention hotel vibe - nothing luxury or cool about it. The hotel is located in the Chicago Loop downtown neighborhood making convenient to many office locations and tourist sites. It is just a couple blocks from the Willis Tower. The neighborhood feels safe by downtown urban standards. The room was nice and very well-sized, but consistent with the overall experience, lacked any luxury touches. The fitness center is on the lower level. It is well appointed with a variety of equipment albeit randomly distributed through the floor. The hotel has an in-house restaurant, The Florentine, where I had both lunch and dinner. It seemed to be a very popular spot based on the crowd and it was convenient located on the 2nd floor of the hotel. Overall, a fine stay but a bit below the expectation of a JW Marriott and likely not the value you’d expect here.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 1 Jan 2024
Dear NYtraveler2011, Firstly, a very Happy New Year to you, and we appreciate your choice of JW Marriott Chicago during your time in the city. We are delighted to learn that you found the location convenient and our accommodations spacious. Our commitment is to consistently provide an exceptional experience, crafting memorable moments for our guests, and we apologize if we fell short of delivering the luxury experience you expected. Upholding excellence in every aspect of our hotels is paramount to us, and we regret any disappointment you may have experienced. Your insights are invaluable to us, offering perspectives that could enhance future visits. We hope you will consider giving us another opportunity in the future to exceed your expectations and showcase the true JW Marriott experience. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2020worldtraveler2020 wrote a review Dec 2023
Los Angeles, California881 contributions491 helpful votes
Polished and refined hotel convenient 0.5 mile walk to Millennium Park and the art museum. Check-in was easy and the front desk staff was pleasant. The room was on an interior loop which was a little bit of a fishbowl view with other rooms, but luckily there were blackout curtains which I had drawn basically the whole time. Most of the things inside the room made sense: light switches on the lamps; good desk area for working; sofa chair at the end of the bed 2// comfortable. Room looked classy and tactful and not overdone. The one miss was the alcove with the coffee machine which was dark and difficult to plug in the machine. The room was large enough that it could have worked for two people. Bed was very comfortable and the reading lights were perfect. Closet had a robe and slippers, as well as an ironing board which worked well. Bathroom had aromatherapy amenities in large bottles that were not attached to the wall, but a nice sign beside the sink indicated that if one takes a bottle, it’s a $45 charge 😬. But shampoo, conditioner, and shower gel were fine and not over-perfumed; lotion on the sink was good. Towels were fluffy and luxurious. There was also a deep soak tub which I did not use. Easy to get a cab in front (which is right across the street from the W hotel). Checkout was quick. Gym was large but also pretty crowded; wasn’t able to use it on this trip. Overall enjoyable stay, I would come back!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Smita D wrote a review Dec 2023
15 contributions1 helpful vote
I was staying at the Marriott for a meeting-- I arrived in the evening and as a Gold member (so the very basic of the higher tiers), I was offered late checkout from the beginning-- this was awesome since I was stressed about having meetings from the lobby the next day. The room was gorgeous and tasteful and clean. Dinner at the Florentine was great followed by a great nights sleep. The next day I went to my meeting and then came back to have meetings in my room until the late check out. Perfect location too-- so central to everything.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 18 Dec 2023
Dear SmitaRDTravels, Thank you for being a valued Marriott Bonvoy Gold Elite member. At JW Marriott Chicago, we are delighted to extend a warm welcome to our seasoned travelers, inviting them to experience the unparalleled luxury of our unique destination. It is a pleasure to read that our invigorating accommodations and the culinary offerings at The Florentine not only met but exceeded your expectations. Perfectly located, we aim to provide distinctive experiences with inspiring surroundings, all while maintaining the warmth and comfort of the hospitality for which we are known. Thank you for letting us be a part of your visit and for your kind comments. We look forward to hosting you again soon. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sean G wrote a review Dec 2023
1 contribution
The staff was amazing and super helpful both when checking in and when asked about recommendations for dinner options. The room was clean and the beds were so comfortable! I would recommend this hotel to anyone spending one night or a week in Chicago!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: The workout facility is better than any hotel I have ever stayed at!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tammy O wrote a review Dec 2023
1 contribution
Beautiful building in a great downtown location. We were in town to see ‘Twas Night Before Christmas at the Chicago Theater, we were able to walk to the theater and then take a quick Uber to the United Center to watch the Blackhawks play. Staff were friendly and helpful, breakfast in the Executive Lounge was fabulous! Our room was spacious, bathroom was huge, there was a shower and a deep,oversized tub that I didn’t have a chance to use, next time!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 10 Dec 2023
Dear 608tammyo, Thank you for your loyalty to our brands and for the generous rating of our hotel, JW Marriott Chicago. We are delighted that you enjoyed our outstanding location, convenient for your visit to all the many attractions of our city, as well as our well-kept accommodations, complimentary breakfast offering, and the services delivered by our ladies and gentlemen. All of us here are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we look forward to hosting you and your family soon for another enriching stay. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AMJ92 wrote a review Nov 2023
New York City, New York577 contributions230 helpful votes
Overall I had a pleasant stay. My room was big (executive floor), quiet and had a nice bathroom. The hotel has a business feel to it. I didn’t like the pool, it was in the basement and too humid, needed ventilation. My room wasn’t ready until 4:00, I thought they could’ve done better with that, since I was part of a very large group they should’ve known was coming early. The bathroom in the lobby was not so clean, a hotel of this caliber needs to do better with that, gives off a bad first impression.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 30 Nov 2023
Dear AMJ92, Thank you for being our guest and for the constructive feedback. We are pleased to know that your overall stay was pleasant. We are glad that you enjoyed our spacious accommodations. However, we sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We are disappointed that your room was not available upon your arrival. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We also regret not meeting your expectations with our pool and the upkeep of the lobby bathroom. We will share your concerns with the appropriate department and ensure this is not repeated. We appreciate your patience, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$1,572 - HK$2,878 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott chicago hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
610
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT CHICAGO - Updated 2024 Prices & Hotel Reviews (IL)

Frequently Asked Questions about JW Marriott Chicago
Which popular attractions are close to JW Marriott Chicago?
Nearby attractions include Skydeck Chicago - Willis Tower (0.3 km), Hamilton (0.4 km), and Lyric Opera of Chicago (0.5 km).
What are some of the property amenities at JW Marriott Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Chicago?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to JW Marriott Chicago?
Conveniently located restaurants include The Berghoff Restaurant, Giordano's, and The Village.
Are there opportunities to exercise at JW Marriott Chicago?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is JW Marriott Chicago located near the city centre?
Yes, it is 0.6 km away from the centre of Chicago.
Are any cleaning services offered at JW Marriott Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Chicago?
The staff speaks multiple languages, including English, Spanish, Chinese, Polish, and Bosnian.