My wife an I had a wonderful stay at the Ritz. We had a incredible lake view room that was worth the price. It was very relaxing in the morning to have coffee and either watch the boaters or look down into the city. I apologize not including names but the Front Desk was very nice and made us feel welcome. Also we used the spa and we each enjoyed our treatments and have a lovely Rose in the quiet room. All together a wonderful stay and look forward to another night in the city at the Ritz.
This was my first time back for a big meeting in Chicago since 2019, so I was looking forward to seeing the Ritz again. Many things still a nice as remembered, but several problems, mostly with staff who seemed undertrained. At check-in, the agent thanked me for my loyalty ("platinum" member) and then volunteered that most of the usual benefits of high tier membership would not apply for this trip, since our group paid less than their usual rates (it didn't seem like much less lol!) I'm sure that's true, but there might have been a better way to address it with clients. Anyway, no problem, I really didn't need alot of space or a late checkout. But what I did need was a place to work. The room had no built in desk or work station. There was only a decorative small table (not much bigger than my laptop) with no chair. Also no accessible plugs except by the bed. I noticed a colleague (who I convinced to book the Ritz with me) did have a reasonable size table with chairs. I asked if there was another room-no, they were too booked. I asked for a bigger table and a chair. They did nothing till I asked a manager, then she said they would bring me a chair. Four hours later, I asked why no chair. "Housekeeping was busy." They then did bring me a chair (which was at least a good height for the decorative table), and the manager offered me some Marriott points for my trouble. Then there was the shower. Neither I nor the maid could figure out how to regulate water pressure and heat separately. The front desk said they would send someone, who never came. The next day I asked again, no one at the front desk knew, but they found a technical supervisor was able to explain that all rooms now had only one shower control that went from low volume cold to high volume medium and lower volume hot. I think it's better to have independent controls-I hope this is not a new Marriott wide policy. Finally, one concierge was friendly, knowledgeable and helpful, but another seemed to know very little about activities and restaurants (each one I asked about "I've heard that it is good"). A local sushi place she thought was good had a bad fish smell, so we turned around and left. Still great location, the room was clean, with a beautiful bathroom and confortable bed, and the restaurant and outside bar very nice. Not sure if I will go back next year.…
Two nights in a suite on the 30th floor. Never been before. Sky lobby on 12. Grand, well decorated. Suite was well appointed, great space, decor, layout, views. Delivered on the Ritz Carlton brand promise (which doesn’t always happen). I was concerned when I learned that breakfast wasn’t available until 7am; being on EST that really means 8pm. But then I saw the coffee bar next to the restaurant that opens at 6am. Which is just fine. Good job. Brand promise, delivered.
I don’t usually stay in 5-star hotels, and had high expectations for the Ritz. The property itself doesn’t stand out as exceedingly luxurious. It’s all nice, but not extraordinary. High-quality linens and tasteful furnishings and nice fixtures in the bathroom. Chocolates on the pillows, a nicely-equipped weight room and a full 50-foot lap pool, rare for an urban hotel. The location is good at the North end of the Magnificent Mile. The room was very quiet, which I really appreciated. It also is a hotel where people go to see and be seen. I wouldn’t pay an outsized rate to stay here, but the $299 during my stay was quite reasonable for something of this quality.
We stayed for a long weekend and enjoyed the Ritz. It’s in a great location with an awesome view. The room was nice, but nothing extraordinary over any other higher level Marriott, which is what I expected. The bedding is soft - so if that’s not your preference, you’re doomed. My neck was screaming for a firmer pillow after a couple of nights. Evidently there are a lot of events held here, which cause for a lot of congestion in public areas. Everything was fine, and I have no real complaints. Again, I think I had my expectations set too high.
To be fair I want to disclose I am a RC Titanium Elite member so I have a lot of status with the brand. My family and I checked in on May 28, 2022 for 3 nights for the Memorial Day Holiday. We were actually booked into the Marriott on the Miracle Mile however we had a glitch with our reservation (I wont bore you with those details) and literally booked this property all on points 30 minutes before we arrived. When we arrived were were greeted by the bellman at the valet stand and he took our luggage and escorted us to the lobby on the 12th floor. At check in we were greeted by Danny & Jeremy and asked for a room upgrade however there were non available. So we checked into a standard king room and the plan was my daughter would sleep on the non sleeper sofa and my son would get a roll away bed. However after freshening up we went out on the town for dinner and when were leaving the hotel I stopped by the front desk and asked Jeremy if there is anything he can do for us with a room upgrade it would be so greatly appreciated. Jeremy wrote down my number and said should any rooms free up he would call me. The hotel was at 95% capacity so this was a tough request. To my surprise Jeremy called me while we were at dinner and he said he had 2 rooms for us to choose from and both were suites. We chose room 1610 and never looked back. I cant tell you how much this meant to us and made our stay completely enjoyable and more comfortable. Big shout out to JEREMY! Our suite was huge with a king bedroom and a pull out sofa and my son had a roll away bed over looking Navy Pier. Jeremy went out of his way to help us! :) During our stay we used the in room dining feature several times and all special services like extra towels and soaps were delivered very promptly. The guest rooms, lobby and spa have had a make over and they really did a great job since we last stayed here several years ago. The spa upgrades was really nice and I will do a separate review on the spa by itself. This will be our number one go to hotel in Chicago and we will return for sure. As a side note the hotel location is 1/2 block from the Michigan Mile and there is a kids park across the street from the hotel, a Walgreens on the corner, and plenty of good walking around the hotel should you bring your dog. For breakfast Wildberry Pancakes is located on the ground floor of the hotel and you have direct access from the hotel to the shopping mall from with in the hotel.…
We left our house at 4:30am, to catch the Chicago flight, and arrived at the Ritz well before check-in time. Rather tired, yet needing to prepare for an event late that afternoon, we took whatever room was ready. We were so pleasantly surprised that even a simple City View Room offered both a view of the Lake and the city, as well as extremely comfortable accommodations. The room was large, with plenty of storage: nice closet space as well as more than enough drawers. Service was exemplary, from check-in, to amenities delivered, to the cheerful and efficient valet staff. The location was excellent, with many museums, sights, restaurants, and scenic city walks nearby. The Ritz-Carlton Chicago seemed to be in the center of everything, and provided an exuberant stay.
This is my second stay at the Ritz Chicago, and this time I was here for a full week. The good: Great service, food and drinks at the hotel lobby bar. The folks who run the club lounge are terrific. The not so great: The hotel is definitely showing its age. The handheld shower head didn't fit into the holder in the shower, because the pieces didn't match (they upgraded one piece but not the other), so my shower head kept falling and hitting the ground. Furniture was chipped. Housekeeping was probably the worst I've never experienced - towels were shredded on the edges, dirty bed linens, etc. We didn't have housekeeping come for the first three days out of covid considerations, and then called to have them come on the fourth day, and they didn't change the sheets, didn't remove the room service tray, and left dirty mugs in the room.…
My wife and I spent a weekend at the Ritz Carlton in Chicago. We attended a large group function and took advantage of a great rate. Our room was spacious, quiet, clean, and very comfortable. Service at the Ritz is fantastic, and nice touches like Garrett Popcorn in the lobby, bottled water in the rooms, and chocolates at night were much appreciated. The location inside Water Tower Place can't be beat for Chicago events. There is a nice lap pool and well equipped gym although I got my exercise in by running along the beautiful Chicago lakefront.
Love this place. Great location, View of the lake and walk to eat and shop. Happening place in Chicago. Sparkling clean rooms, comfortable bed, great amenities and friendly staff. Enjoyed our week long stay here.