We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Chicago

160 E Pearson St at Water Tower Place, Chicago, IL 60611-2308
avatar-imageavatar-imageavatar-image
Traveller (443)
Room & Suite (327)
Dining (34)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Marriott Bonvoy member rate available
Hotel direct offer!Earn points toward free nights.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#41 of 207 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
Discover The Ritz-Carlton, Chicago - newly revitalized and offering 5-star elegance for business and leisure travel. Our luxury lakefront hotel in downtown Chicago, Illinois, has perfected the art of hospitality and is ready to welcome you to unmatched accommodations at an iconic address.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Paid private parking nearby
Wifi
Paid wifi
Yoga classes
Fitness classes
Sauna
Restaurant
Breakfast available
Kids' meals
Wine / champagne
Rooftop bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Manicure
Massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
Spanish
Hotel links
Special Offer:Earn points toward free nights.
918Reviews12Q+A100Room tips
Traveller rating
  • 700
  • 116
  • 49
  • 28
  • 26
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Holly K wrote a review Yesterday
Chicago, Illinois134 contributions122 helpful votes
+1
This is a great place to stay in Chicago! It is centrally located on the Mag Mile. Tons of shopping, dining, and activities within reach. The staff is top notch, and the rooms are absolutely beautiful. Clean, well-appointed, and the MOST comfortable beds. We had a wonderful view and the room let in lots of natural light. The bathroom was just ok as the toilet and shower were not separated (uncommon in a 5 star property) and it was small. However, it was still nice as were the robes. We spent a bit of time at the pool. It could use an upgrade but it’s fine for doing some laps, and the chairs are very comfortable. If you’re looking for a nice indoor pool for the kids to play at, I would suggest the Four Seasons instead- the Ritz pool is really more for exercise, there were also a private swimming lesson going on while we were there. We’ve dined at this property several times before and it’s always very solid, but opted to go off property for dinner this visit. I enjoyed room service for breakfast which was promptly delivered at my requested time and a wonderful treat! Whenever I stay in downtown Chicago, I never pay the $70-ish nightly parking rates. I suggest checking Spothero instead, tons of options in area including valet and secured garages for $25-$40 overnight. We were able to find a secure garage for much less. Staff was very kind as is to be expected at a luxury property. Overall a great place to stay, and very quiet.
Read more
Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Peter M wrote a review 4 Feb
Burlington, Connecticut41 contributions44 helpful votes
The hotel is first-class in every respect: service, comfort of room, staff, food. Would stay there again. It is also very conveniently located near the Magnificent Mile for shopping, etc. They look after every possible detail. I highly recommend staying here for all the above reasons.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Billy L wrote a review Jan 2024
New York City, New York44 contributions104 helpful votes
Hotel was fantastic. Facilities were absolutely beautiful. Took son for Bulls game weekend. Perfect choice. Popcorn cart for the kids. Design of the hotel is flawless. Beautiful views. Best part of Hotel is the staff. You can tell it’s all about the guest here. My thanks to April and Pablo at front desk for accommodating all my little requests. You guys made the weekend. Would absolutely return to this hotel.
Read more
Date of stay: January 2024Trip type: Travelled with family
Room Tip: The John Hancock view is worth it.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
chicago5111 wrote a review Dec 2023
Chicago, Illinois18 contributions17 helpful votes
We just finished another absolutely fantastic stay at the Ritz! We have to give a special shout out to Gia in Guest relations for an absolutely perfect anniversary celebration at our favorite Chicago hotel. This Ritz just never disappoints us. Our room was spectacular, the bar was so fun with Mel, and the Starbucks staff were just so personable and welcoming. The fitness equipment seems like it was recently upgraded, the holiday decor in the lobby was just beautiful, our housekeeping staff was so amazing, and the front door staff made sure we had the perfect umbrellas for our walks in the rain. In addition, the Garretts popcorn was such a nice early evening touch! This property has been so fortunate to be able to retain their incredible staff! They simply love what they do, and have great pride in where they work. I'm telling you now with no hesitation...if you want to be spoiled with an amazing, relaxing, and special experience, this is the only hotel you should consider staying! We will never stay anywhere else in downtown Chicago! Thanks for a great few days! Michael and Sue
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
PaigeLO wrote a review Dec 2023
Charleston, SC155 contributions83 helpful votes
I'm always torn when choosing between lake view and city view during Christmastime at the Ritz because the hotel sits right off Michigan Ave which is beautifully decorated each season. This year I was upgraded to a huge executive corner suite on Floor 22, so I got both beautiful views! I recommend booking this room if you find yourself in the same dilemma. :) But every room is very comfortable (still my favorite hotel beds ever - even compared to other Ritz Carltons) and every one of the Ritz teammates is so friendly and professional. The lobby on the 12th floor was decorated just enough to get you in the holiday spirit, setting guests up for a holiday stay in Chicago to remember. I look forward to returning. Thanks for another wonderful stay!
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Splurge for a corner suite
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Claudia wrote a review Dec 2023
Long Beach, California20 contributions16 helpful votes
We absolutely loved our time at this hotel. It is located right on the Magnificent Mile which made getting around Chicago incredibly easy. The room we had was on the 15th floor with a view of the city. It was very spacious, clean, well maintained, and very comfortable. It was so lovely to be here during the Christmas season because they really put a lot of thought into the Christmas decor which put us in the Holiday spirit. The absolute best part of the entire stay was our interaction with Tony the director of the hotel. We happened to ride the elevator up with him and sparked conversation. Tony was so kind and sent us a welcome letter with some wine and chocolate up to our room. It was waiting for us when we got back from a long day of sightseeing. This small gesture was truly the best part of our entire visit to Chicago. The hospitality here was just amazing and the hotel even let us into our room when we arrived at 7:30am from a red eye flight instead of having to wait for check in time. Truly the best customer service. Thank you Tony and all your staff for such a pleasant visit to your hotel. We can’t wait to come back.
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Ryan Christen wrote a review Dec 2023
Fort Walton Beach, Florida10 contributions2 helpful votes
+1
Fantastic! Top-to-bottom fantastic on all metrics. Exceeded all expectations. Upon arrival, I was welcomed at street level and directed to the elevators. The lobby is on the 12th floor and is beautiful. The holiday decorations (end of November) were beautiful and tasteful. Maria at the front desk was very kind and extremely helpful with securing a requested upgrade for my stay. The suite was beyond my anticipations. Corner view overlooking the Miracle Mile. Breathtaking, spacious, comfortable, and luxurious. I enjoyed a few off-menu cocktails at the bar. The Mixologist, Mel was friendly and made spectacular drinks based on thoughtful questions he asked. He also gave me excellent recommendations for restaurants, and hand wrote a note for me to share to the manager of one dinner recommendation, which helped me secure a table without a reservation. In addition, the location of this property is great if you want to wander for a little high-end shopping. Adding this property as one of my preferred travel favorites on my personal list. You would be doing yourself a favor by staying here. Cheers!
Read more
Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Morgan E wrote a review Dec 2023
Huntley, Illinois2 contributions
We had an amazing stay in a 2 bedroom suite with club access. They had a birthday treat in the room for my husband and a tent was in the room for my kids upon arrival. The candy cart was a real treat for my kiddos and I was so impressed that it is complimentary. The dinner was amazing in club level - my daughter tried sushi for the first time and loved it. The club staff was terrific and accommodated my littlest picky eater flawlessly. It's super convenient to be so close to the LEGO store and American Girl. No need to go outside at all as the hotel is connected! Thank you to Jill for the amazing hospitality and customer service.
Read more
Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Jillian M wrote a review Dec 2023
Tampa, Florida11 contributions
If you have the chance to stay at the Ritz Carlton Chicago during the Christmas season, I 10/10 recommend it! The holiday ambience is gorgeous, the location fantastic and the staff everything and more you would expect. We arrived early and we’re able to check in with no issue. We stayed on the 23rd floor - room 2311 and the views were incredible. The room was large enough for both my husband and me to work for a few hours. We enjoyed happy hour martinis at the bar, followed by complimentary and delicious Garrett’s Popcorn. It really is the little touches that set properties like the Ritz apart from the pack. We can’t wait to visit again!
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Stella G wrote a review Nov 2023
7 contributions2 helpful votes
Let me note that I was given a small discount per night and with 12 hours left in my stay was offered/received an upgrade. We had so many issues. I emailed with Ms. Bastion and Ms. Gia Erazo in advance for special treats for the children to receive upon arrival. Upon check in we were promptly greeted by the toy cart. My group of 7 was asked to “park” to the right of the desk in a small hallway between the desk and the concierge desk. My grandson, who is autistic, was triggered and went into a meltdown when the older female Concierge sternly told my group to move out of the way and give her a pathway. My grandson started crying and hitting his mother, who put my daughter into tears. The Concierge lady did not care in the least. I finished checking in, let my group get ahead of me, stayed back and promptly addressed the lady, I was firm and detailed how she mishandled a child with disabilities and my dissatisfaction with her attitude in general. She apologized and I left. The photos below show what I encountered in my room, at a Ritz Carlton Hotel, which I promptly called down and asked for housekeeping to clean. I did not ask for a room change or anything other than cleaning it. 2-3 hours later upon my return someone had been in my room and folded the toilet paper into a triangle. Nothing else was done or cleaned. I went downstairs and talked to Agnes who apologized and said she could move me to a bigger room with 2 beds and a sofa bed. I was very very clear and firm that I didn’t care about the room or upgrade as long as I had 2 real beds and not a sofa bed. She confirmed and we moved both rooms, with children and luggage to 2 new rooms next to each other. When we got upstairs, there were not 2 beds only 1 bed and a sofa bed. The kids are crying, everyone is frustrated and upset. I again go downstairs and talk to Agnes, who then denied she ever said there were 2 real beds in the room. This again upset me as I was crystal clear no one would want to sleep on a sofa bed. My daughter then joined me and was trying to diffuse the situation, when we both said we will just stay in the original rooms next to each other and please please have housekeeping clean the bathroom so that we could use it. Agnes told me she’d ask but couldn’t promise. This angered me and I said “fine I’ll just clean the $850 a night room myself”. Agnes insisted that I move to another room and separate from my party, which I did. Agnes sent up a plate of 1 cookie and 1 milk for 3 children. That was fun explaining why 3 kids had to share 1 milk and 1 cookie. We never received turn down service during the whole stay. We did receive the candy cart in both rooms. I repeatedly asked for the kids tents, to which I have submitted email proof that it was arranged in advance. The 2nd day a tent was set up in 1 room, which upset the 3 year old in the other room. I called down and requested another tent at least 6 times, if not more. My husband checked in on Saturday and spoke to you, you graciously upgraded our room, thank you, but it did cause issues with the rest of my party who was deeply offended that they were not moved with us. A tent was set up in the new room at 1pm and by 2pm was taken down. My 3 year old granddaughter was distraught. I called 2 more times asking for it to be put back. For whatever reason, it was miscommunicated that we wanted a bigger tent, when in fact, my husband only pointed out that the tent in the other room was bigger and if a bigger one was available could we have it. The tent wasn’t returned until nearly 8pm. We were told my Agnes that both rooms had a $100 beverage and food credit, which we never got, we ordered room service for the children. It made them all sick and cut short our American Girl/Lego trip for children. We were up all night with children who threw up and had diarrhea. By Sunday morning we were all just over it and left before 8:30am. I just expected so much more from a Ritz Carlton. I will not stay here again and do not recommend staying here, there are so many other options in Chicago.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Alice Higginbotham, Guest Services / Front Office at The Ritz-Carlton, Chicago
Responded 21 Nov 2023
Dear stellagS8111BJ, We appreciate you taking the time to provide us with your valued feedback. It is very disappointing to hear of the missed opportunities that you experienced throughout your stay. I assure you that they are being thoroughly investigated with our team and that it has been brough to the attention of our Executive team to ensure your concerns are properly addressed. We sincerely apologize that the level of service experienced is not the level that we pride ourselves on. If there is anything that we may further assist with, please don't hesitate to reach out to the property directly. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Chicago area.
PRICE RANGE
HK$3,066 - HK$4,177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton chicago (a four seasons hotel) hotel chicago, the ritz-carlton chicago (a 4 seasons hotel), four seasons chicago hotel, ritz chicago, ritz-carlton chicago, chicago ritz-carlton, chicago four seasons
FORMERLY KNOWN AS
The Ritz-Carlton Chicago (A Four Seasons Hotel)
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
434
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE RITZ-CARLTON, CHICAGO - Updated 2024 Prices & Hotel Reviews (IL)

Frequently Asked Questions about The Ritz-Carlton, Chicago
Which popular attractions are close to The Ritz-Carlton, Chicago?
Nearby attractions include The Magnificent Mile (0.4 km), Lookingglass Theatre Company (0.1 km), and American Girl Place Chicago (0.08 km).
What are some of the property amenities at The Ritz-Carlton, Chicago?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Chicago?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Ritz-Carlton, Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Chicago?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Chicago?
Conveniently located restaurants include Do-Rite Donuts & Chicken - Streeterville, Francesca's On Chestnut, and Wildberry Pancakes and Cafe.
Are there opportunities to exercise at The Ritz-Carlton, Chicago?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Chicago?
Many travellers enjoy visiting Garfield Park Conservatory (8.0 km), Holy Trinity Orthodox Cathedral (4.9 km), and The Rookery Building (2.3 km).