We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Palmer House a Hilton Hotel

avatar-imageavatar-imageavatar-image
Traveller (4169)
Room & Suite (1588)
Videos (2)

View prices for your travel dates

Hotel direct offer!Breakfast Included Offer
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#150 of 207 hotels in Chicago
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
"The Chicago Hotel the World Knows Best." The hip & historic Palmer House Hilton has a history of over 140 years and after a multi-million dollar renovation continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby and Potter's Lounge, perfect for cocktails will enhance your experience.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking nearby
Paid wifi
Indoor pool
Heated pool
Yoga room
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Air conditioning
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Spanish
Hotel links
Special Offer:Breakfast Included Offer
11468Reviews176Q+A100Room tips
Traveller rating
  • 4,359
  • 3,696
  • 1,891
  • 954
  • 569
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
clifford m wrote a review 22 Feb
1 contribution
The hotel is beautiful. From the moment you walk into the lobby, you become aware of the beauty which is the Palmer House! From the moment I arrived to the moment I left, I received first class customer focused care. Front desk staff Shaq was exceptional and is the model of what customer service looks like.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Stay as long as possible
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 4 days ago
Dear Clifford, Thank you for your compliments on our beautiful property and exceptional service! We're glad you appreciate Shaq's kind assistance, and we look forward to hosting you again at Palmer House A Hilton Hotel. Sincerely, Henry Dronelas Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Lynn S wrote a review Jul 2022
17 contributions10 helpful votes
Hotel's Favourite
Great hotel, perfect stay in a clean, convenient and comfortable historic hotel. Perfect location for walking to tourist attractions. Safe inside and out, great professional knowledgeable and friendly staff. Absolutely nothing negative to say!! Spacious rooms, comfy beds, great air conditioning with easy to control panel, and absolutely spotlessly clean! Shout out to Vanessa, LaShawn, and Courtney! And absolutely superb advice from maybe the best concierge in the city?? Deborah Sawyer was so helpful in helping make our girls getaway perfect! Will definitely return and stay and the Palmer House!
Read more
Date of stay: July 2022Trip type: Travelled with friends
Room Tip: There are Walgreens everywhere though there’s an excellent hotel grab and go that has everything...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
7 Helpful votes
Helpful
Share
avatar-image
TravelerGirl24 wrote a review 21 Feb
Denver, Colorado5 contributions1 helpful vote
The Palmer House is beautiful and you should stop and see the lobby - just don’t stay here. The service doesn’t match the beautiful lobby and the price. This is our second trip to the hotel within a few months. The first time was only one night and it was fine. This time we stayed 3 so got to experience it more. And the experience was not great. First, the room cleaning staff was lovely and friendly, as was the maintenance staff. Unfortunately they were the only ones. Staff at the restaurants were incredibly unfriendly and unhelpful. We got take out 2 nights and for some reason they don’t like that. We tried both restaurants and interacted with the hostess and bar people and each made us feel like we were a giant inconvenience by asking to take out to take back to room. We stayed on the executive level and the walls were so thin I thought the people next to us were standing outside our door - we could hear the entire conversation (they were not talking loud). The safe didn’t have batteries so we couldn’t store anything. There is no coffee or tea in the room- and they charge $1.25 for a cup of hot water. The sheets were very rough and uncomfortable. Overall, there are probably better deals and friendlier service for the price.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 5 days ago
Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if that isn't what you received from our entire Team. Also, we're very sorry for any inconvenience you experienced in your room. Your comments have been duly noted and will be promptly addressed. We appreciate your feedback and wish you safe travels ahead. Sincerely, Henry Dronelas Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
goldendoodletours wrote a review 15 Feb
Metro Minneapolis-Saint Paul, Minnesota60 contributions12 helpful votes
Stayed during a business trip for a conference/expo at McCormick Place. Fell in love with the historical significance of the hotel. The bar area is absolutely exquisite. The staff was fantastic, every interaction was special. Our group was delighted to hear the origin story of the brownie and receive a special brownie treat using the original recipe from the guest service team. It seems rare these days to receive such wonderful service, especially at a reasonably priced hotel. I wouldn't hesitate to stay here again. TIP: the water ran brown at first, likely from the old pipes (The Palmer is one of the oldest hotels in the U.S.) so run the water for a while before using the sink or the shower.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Walk around the hotel main floors to learn about the historical significance of this hotel.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
irishrover40 wrote a review 14 Feb
Armamar, Portugal124 contributions59 helpful votes
I had read many reviews of the Palmer House- some on the negative side BUT I found a much better outcome! The staff , to a person, was helpful, friendly and professional. Logan, at check in , helped us maximize our Diamond status by upgrading us to a very nice suite. We were able to watch the first half of the Super Bowl in the beautiful lobby bar. Ryan and Debbie were stellar in their Concierge service and recommendations. We are fans of tradition and class- The Palmer House is Five Star in those categories! A great location also. We’ll be back!!
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Irishrover40, Thank you so much for the perfect rating and we are so happy to know that you enjoyed your time at Palmer House A Hilton Hotel. Your feedback regarding our team's attentive service is much appreciated, and we'll be sure to pass your compliments along. Please consider coming back to join us again soon. Sincerely, Henry Dronelas Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Alayna R wrote a review Jan 2024
1 contribution1 helpful vote
Very lovely hotel in a location close to lots of things to do. Staff was friendly and were accessible through chat to answer questions. Didn't get to the try the actual restaurants but liked the grab n go items I got. Might stay here again if I'm ever back in Chicago.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Pillows don't have much support so maybe ask if they havr any non-down pillows or extra down...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 4 weeks ago
Dear Alayna, It was a pleasure to welcome you to Palmer House A Hilton Hotel, and we are delighted you had such a wonderful visit. Thank you for sharing all of your kind comments about our friendly Team and great hotel. We look forward to welcoming you back so you have an opportunity to enjoy our restaurants as well. Sincerely, Henry Dronelas Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Evan Goodman wrote a review Jan 2024
7 contributions1 helpful vote
Staying at this grant hotel was an amazing experience. My wife and I thoroughly enjoyed this beautiful building and the atmosphere. It is a special place that we plan to visit again when back in this part of the world (visiting from Australia). We slept heavily and contentedly (best hotel bed in my memory). We wish we had time to take a dip in the pool. Breakfast was amazing and the service perfect. The staff were largely very responsive, helpful and vibrant. The floor level of our room was huge... and we got lost for a short while looking for our room. It felt like The Shining. There were a few niggling issues..... no Wi-Fi.... on our second morning, noisy maintenance work was undertaken outside of our room in the hall. Considering that this was off season (mid-winter) and the floor appeared largely devoid of guests, it was of slight annoyance that the work could not have been better scheduled so that we could have had a more peaceful and private morning... and thirdly... at reception upon arrival... the lady appeared unhappy that we arrived and indicated that she was due for a break. We were interrupting her routine. None the less... we will be back. This building and institution is something very special to be enjoyed time and time again with someone special!
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: You must intimately experience this hotel.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 5 weeks ago
Thank you for taking the time to share your thoughts with us. We are glad that you chose to stay with us during your travels and were able to rest in our wonderful beds. Our Team makes sure our guests are taken care of, and we are glad that you appreciated their service and delicious breakfast. We are grateful for your patience and understanding. Please accept our apologies, as this is not normal for us. Thank you for looking past this, and we look forward to welcoming you back for a perfect experience. Sincerely, Henry Dronelas Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Libby C wrote a review Jan 2024
Chicago, Illinois2 contributions1 helpful vote
The Palmer House staff is knowledgeble, kind, courteous and helpful. This includes Front Desk, Concierge, Restaurant Host and Service Teams, Doorman and the Gentleman who had helped book a Vacation Packet (the last two remembered me from a previous stay!) Should you need information about planning a Hilton Getway, please ask to work with TOM KACZMAREK. Not only did he recognize me, he also remembered my preferred destinations without prompting! Upon return home, I had an issue with points and billing. The HiltonHonors website frustrated me with convoluted messages and instructions, wasting days and hours of my time. Today, January 17, 2024, I finally returned to the Palmer House Front Desk, and they promised to direct me to a live person, and they DID! Thank you, Melissa(?) her colleague (sorry, did not catch his namer), for connecting me with Customer Care. Thank you, Frank on Customer Care line, for being patient with me. Frank was able to reach the Administrative Offices which I would never have been able to access on my own. Please note that the Palmer House itself is wonderful, and my billing/points issue is not related to their excellent service. Palmer House remains my hotel of choice in Chicago.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 18 Jan 2024
Dear Libby, It was truly a pleasure to welcome you back to Palmer House A Hilton Hotel during your most recent stay; returning guests are always the biggest compliment! We're thrilled to hear you had another enjoyable experience and that you appreciated the attentive hospitality our Team provided during your time with us; we will be sure to pass along your kind words! While we're sorry for any issues you encountered with billing and your points, we're glad to know that our Team was able to assist in resolving this matter. Thank you so much for your lovely review, and we're delighted that we remain your hotel of choice when in Chicago! Sincerely, Henry Dronelas Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
miki_al wrote a review Jan 2024
Chicago, Illinois69 contributions19 helpful votes
We stayed here 2 nights for new years celebration. The hotel has great location. Staff is really nice. its a little dated and they need to change mattresses. My room was upgraded but I could not sleep comfortably. Otherwise really nice place, live music, lobby was great, Starbucks, Lavazza bar was also very nice.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Xu J wrote a review Jan 2024
Boston, Massachusetts181 contributions46 helpful votes
+1
The hotel has great location, we were here to visit the thankgiving parade, and it was just at the back gate of the hotel, so we need not to walk too much and get up too early. The property boasts an unforgettable history, and the hall was truly gorgeous. But the room felt too confined.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Grab a cup of beer at the hall.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 13 Jan 2024
Dear Xu, Thank you for taking the time to share your experience with us. It was a pleasure having you as our guest recently, and we appreciate you highlighting our fantastic location and rich history. We just celebrated our 152nd anniversary last year! Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way. Sincerely, Henry Dronelas Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Chicago area.
PRICE RANGE
HK$1,416 - HK$2,175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palmer house hilton hotel chicago, hilton hotel chicago, hilton hotel palmer, palmer house chicago, chicago palmer house hilton, palmer house hilton chicago, palmer hilton house, hilton chicago, chicago hilton
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1641
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PALMER HOUSE A HILTON HOTEL - Updated 2024 Prices & Reviews (Chicago, IL)

Frequently Asked Questions about Palmer House a Hilton Hotel
Which popular attractions are close to Palmer House a Hilton Hotel?
Nearby attractions include The Art Institute of Chicago (0.3 km), Millennium Park (0.4 km), and Cloud Gate (0.4 km).
What are some of the property amenities at Palmer House a Hilton Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palmer House a Hilton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palmer House a Hilton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palmer House a Hilton Hotel?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Palmer House a Hilton Hotel?
Conveniently located restaurants include The Dearborn, Acanto, and The Gage.
Are there opportunities to exercise at Palmer House a Hilton Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Palmer House a Hilton Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Chicago.
Are any cleaning services offered at Palmer House a Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palmer House a Hilton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palmer House a Hilton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.