We were given a new room that had just been renovated, very clean, beds were very comfortable. The only request I would have is to have a nightstand or chair in corner where the window is, there is room for it. Staff was very friendly, very welcoming.
We booked here for an overnight stay for my family of 4 (2a,2c) and another room for my parents. None of us have stayed in this hotel before. We drove in and were a little worried it wouldn't be as easy for us to find as the SatNav was saying but we were wrong! We got there with…
Right downtown... This hotel puts you right in the middle of the action. It was an easy walk to all of the downtown stuff including navy pier, the bean, 360 Chicago, the miracle mile, and the staff was great.
Great location, so many things close by and the hotel staff customer service was some of the best I've encountered. Thank you for making our 24th Anniversary a pleasant experience. Construction at the location, was hardly noticeable. Extremely satisfied with our stay.
The TV was not working and neither was the internet. When I approached my room the door was already open. The hotel never did anything about my problems. Reconsider staying here because the staff could not do anything
"Not all rooms have a fridge, be sure to check when booking if this is important to you."
"5th floor corner rooms have a nice view and are very quiet."
"make sure to take a room with 2 double beds.. makes it more spacious"
"Lower and Higher numbers rooms on each floor are away from the hotel. Mid numbers are near the elevator."
"High floors better - less noisy, better views especially the rooms facing South"