Joseph and Gisakura guest house are good with good value for money. Booking process is easier, Joseph attend all queries of their guest and make extra efforts to pack early morning breakfast for use during early mornings chimps treks
Joseph is an amazing Manager. He comes with you to the next petrol station, he organizes tours, helps to get MTN, etc. etc. Stuff is nice, food they cook excellent. The rooms definately need some renovations done. It was the rainy season, so rooms rather clummy, poor girls can't dry the bed sheets properly, no lamps beside the bed, hangers missing. Doesn't need much, but it schould be done!
Stayed here for two nights and could not thank all of the staff enough, particularly Joesph and Steven.The facilities are simple yet clean, and comfortable. I was in the single room which had a shared bathroom. The shower was nice and hot. Wi-Fi was available and worked really well in the dining area. Breakfast is basic, coffee is excellent and dinner is a nice home cooked meal for a great price. Joesph and Steven went the extra mile in helping me get transport to the waterfall and the canopy in the national park (all very achievable and affordable for a solo traveller/backpacker) and was father helped on my day of departure getting the bus to Gisenyi. Really recommend this place for the hospitality and closeness to the national park.
Joseph has welcomed us warmly and is very nice. He gave us good advices and brought us to some visits. The guest house is simple but we have everything we need and we can have breakfast, lunch and dinner for a good price.Thanks for the nice moments Joseph !
For visiting Nyungwe National Park and in particular chimpanzee tracking there are better options around. As others have stated the room prices are very high. For sure when you consider the comfort and service level. Comfort is maybe not the priority on a trip to a national park but this is maybe just a bit too low. The service level is maybe the thing that annoyed me the most. On arrival they are very helpful to assign you on the Chimpanzee tour (sell), but after that it is very difficult to contact them, get their attention, information and help. I noticed that on beforehand in the emails i send them. Late responses and only after several rrminders. The communication is very short and incoherent. They were supposed to help me with a moto and bus out of town but on the day of leaving they said I should walk to town which means I had to figure out the bus too. At the bus stop there appeared to be no booking. So there was no space on the bus. I had to wait for almost 1.5 hour. A guy at the stop kept harassing me and therefore I had no other option than get just the first bus to anywhere. My advise would be to look for other guesthouses in the vicinity or better a bit more to the southern end of the park. I am sure there are others who do a better job on service.…