Any time I’m in need of hotel accommodations in the area, I will come here even if it’s more expensive than other places because of Miss Gene behind the front desk. Her customer service skills along with the room quality and in house amenities keep me staying here time and again.
Visited this supposedly 4 star hotel on our anniversary. The lobby was nice but that was it. The room was dated and had a smell to it. I had to call down to ensure if the room was nonsmoking because it smelled like cigarettes smoke. The worst part of the stay was the cold showers. I had to take 2 cold showers because the hot water in the bath didn’t work. Lastly, nothing seemed clean. Thanks will never visit a Sonesta property again!
I was more than blown away by the breakfast experience I received this morning. Laurent and I had an encounter on a previous morning and immediately his spirit was so welcoming. Fortunately I was able to receive breakfast early that day so I was surprisingly able to get a cheese danish, which I was ecstatic about. He seen my excitement and expressed he’d never seen someone so excited about a cheese danish lol. So we laughed and I went on with my day. Well this morning I got up a little late so I knew my precious cheese danish would be gone, but to my surprise it wasn’t. Laurent had taken the time to set one aside for me. Like I literally could’ve cried. I know it may seem small, but my family is in the process of moving and it has been hectic. So to have someone I’ve never met take out the time to remember me, and my love for a cheese danish, really makes things a lot better. 1 million stars to Laurent and thank you for the wonderful breakfast experience.…
Avoid this hotel. It is unsafe and thats coming from a former police officer that worked in the Metro Atlanta Area. My wife and I booked 2 adjoining rooms and stayed here on 12-14-20 with our 5 kids and niece on the way home from vacation. We arrived that night and were still wearing shorts after returning from Aruba. We were exhausted and the temperature was around 40 degrees and windy so we decided to leave the luggage in the car and get it in the morning. I'm an early riser so a few minutes till 6, I walked down to the lobby to get coffee and was also going to go to the parking lot to grab a couple of bags so our family could change into some warmer clothes after they woke up. I was told at the front desk that there was no coffee until 630. I then walked out the front door to go to our car and drive somewhere to get some coffee. As I walked out, there was a guy parked in an older model light blue car under the check in canopy and as he approached me, I said hey, whats up (greeting him). This appeared to anger him and he asked me what I was talking about and I said I told him I was trying to be polite and say good morning. After he made a couple of other statements that I'm not going to list on this review, he walked inside the hotel. Afterwards, I got in my car to go get coffee and when I pulled back into the parking lot (still dark), this guy flashes his headlights at me...gets out of his car and approaches my vehicle. He puts his hand in his jacket like he has a gun and says..."hey I need to holler at you" and starts walking up to my vehicle. He then angrily said "what you wanna do" and makes several other statements and tells me to get out of my car. What he didn't know is that I was armed and had he had better be glad he didn't come any closer to my car or it would have been a life changing outcome for him. I'm still unsure if he was trying to start a confrontation or rob me. Fortunately he backed down. I then pulled out of the parking lot and called 911 and had Gwinett County Police meet me. They came back and this guy was gone. I then walked inside and asked the check in clerk if she knew who this guy was or had any information on him since he was parked under the canopy and had walked inside the hotel as I was leaving? She said she knew him and that he was a new cook for Sonesta and worked there. She even stated he had been having problems with his car. I'm 100% convinced this nut had been there before. I told her what happened and then asked to speak to the manager and was told by the clerk that the manager was "not there". She then said she'd have the manager "call me". There was a delay in the manager calling me and intervening which is unacceptable. In fact, the manager was not promptly notified and I did not hear from a manager until I came back downstairs and asked to see the manager. Thats not acceptable and is a major dropped ball. If a guest is nearly robbed a short distance from the hotel entrance, a prompt managerial response is in order. Additionally, the security was MIA...absolutely worthless...To make it worse the employee never even called the hotels own security to make a report and I NEVER heard from hotel security while there. This is another systematic failure. Once I did speak with management they were attentive and concerned. Management claimed that the perpetrator didn't work there. I'm still unsure if that was the case or not because the employee was very very clear about the person being a new employee but management was adamant it was not an employee. Here's the kicker: AFTER I spoke with management, I rode the parking lot on my way out and the perpetrator was STILL THERE and parked in another section of the property not far from hotel security.....smh...I guess he was waiting on someone else to rob...oh...and he was parked within sight of a security vehicle. I'd highly recommend passing on this place.…
We recently had to travel to Georgia during this crazy pandemic! We normally chose Airbnbs and especially now with Covid, we were a little hesitant on choosing to stay in a hotel. We wanted a place where we could make ourselves breakfast or quick lunch if needed. I came on Tripadvisor to read a few reviews prior to booking, the reviews were not the best but I didn't want to let that influence our choice. We arrived late night to the hotel after 13 hrs of driving so all we wanted to do was get into our room and head to bed. The hotel it self has so much potential, the lobby is nice the grounds are beautiful as well. Unfortunately, when we got to our room that was pretty much the end of it. We entered the room and you could see from the first few steps that it was not clean. We are living through a pandemic right now, I would think that cleaning would be a TOP priority as listed on their site. I noticed that our room didn't have a seal on the door like most rooms to show that they had be cleaned and sanitized. The stainless fridge had dirty finger marks with food residue on it. The stove top was still dirty from the previous use, the utensil were dirty and had residue on them. The 4 chairs had a red ( some type of sauce on them, dripping down the seat. The table had ring marks of some type of red liquid, the counter top was the same. Their was a big hold in the wall behind the door handle. Simply unacceptable ! At that point, I called the front desk and requested a new room. The second room ( one bedroom suite) was better, had a funny smell to it but definitely better than the first room. We made sure to sanitize everything ourselves as well, while doing that we realized that there was a small half way dead lizard under the bed. NOW , I not saying that this place has rodent or anything, it could of easily been brought in by different guests. BUT due to the first room we got, we were a little uneasy but at the point also exhausted. The next morning, were ready to cook and noticed that we did not have a frying pan , but we had a small lid for a pot(that we did not have) and large sauce pot. When we called the front desk, they said to us that they do not have any frying pans in the hotel! She even called me back and said she called housekeeping to verify & we do not have frying pans in the hotel. WAIT...the whole point of an extended stay is to be able to make yourself meals. My boyfriend happened to see a cleaning lady next to our room 2 days later and he asked her for a frying pan.....she went in the unoccupied room next to us and gave us theirs ! As we were already pass the cancellation and would of lost all our money for the stay, we had to tough it out for 6 days! This hotel could have so much potential if they paid a little more attention! One thing that I must say is the staff is very nice which makes it a little easier for your stay!…
Hosted a reunion here for 65 people and all our guests had nothing but praise and admiration for the fine dining, great service they received from staff and the wonderful, clean rooms. In fact, one of our attendees is now hosting at another SONESTA hotel in another state for the next reunion.
Only stayed one night. Room AC not conditioning. Called guest services and was informed it was an occupancy sensor issue and room would cool down in a few minutes. Set point was at 65 and room temp at 75. Never cooled down. Got to 77 over light. Very warm and uncomfortable stay. Informed front desk next morning and they then informed me the chiller was down. Did not offer any room discount for r t his significant inconvenience. Would not recommend this hotel.
Really enjoyed my stay staff was great breakfast was good. The bed was so comfortable would come and stay here just for the comfort I had while staying here. Maid service and front desk staff were very helpful, and I cant forget security he was a great friendly guy who helped bandage my hand up that I cut
I came in and the lady of the loby was with bad actitude, she don't attend me because I was with construction attire, and I paid for a room "deluxe" and they gave me a old room with not microwave and not fridge. Basically I spend $130 for a regular room
Not clean. Staff not helpful. Woke up with bites all over my stomach. Allowed me to check in early. Lobby and hallways are clean. Once i step into the room, felt like a different hotel. Walls and furniture need to be dusted. Bathroom had hair all over it. Pool area is not kept up. Won’t be staying here again.