If I could do negative stars I would. The lady at the front desk was so super rude unlike anything I ever experienced in my whole 35 years of life, never encountered anyone like her checking in at hotel, or restaurants, or any customer service type place. Dominique Shannon should be working a job by herself cleaning rooms where she encounters nobody, not at a front desk as the face of a business delivering the worse customer service in history.
The hotel room was great. We had a room with a loft. There was lots if space and a full kitchen. The only complaints were batteries in romate did nit woek, wah cloth had holes in it and a kid sticky toy was stuck our ceiling. I wish they had a better breakfast. All they had was grab and go. Would stay again.
This is NOT the hotel you want to book. The rooms are in need of an overhaul (paint peeling off bathroom doors, etc), housecleaning was rude and knocked on my door numerous times the morning of checkout and the area felt unsafe (large groups of people hanging out on stairs and around the buildings). On top of this, 10 days later, the deposit on my card has still not been returned and when I called to complain, the reception staff were nasty and then hung up on me. I changed to another Sonesta that was exceptional near perimeter Mall.
Don’t visit. If I could give a -10 I would. * One remote for 3 tvs * Tub drain gone * Gnats everywhere * Huge water bugs/cockroaches everywhere even on the walls outside the building. * Stains in carpet all the way through BOTH rooms we stayed in. * Stains in sofa all over. Too disgusting to sit or use as pullout * Stains in curtains * Some substance all over stairs when we come up to room * Neighbor screaming for whatever reason late at night * Room is just only up to motel level if that * Not worth what was paid * Night #2 we had a mouse sized roach running around the room. Another giant sized roach crawling on my sister in her sleep. * Front desk moved us. Room semi clean but carpets still filthy! With huge spots as if it has not been cleaned since building opened. * Photos are deceiving. * Dead roach carcasses I’m was over this hotel after the second night! Ruined my trip. Will never return. Do not recommend. -10 is my rating if I could score that. * They do the bare minimum as far cleaning…
Absolutely amazing and professional staff! Karlene and Maci are the definition of true customer service! My stay was as comfortable as my own home if not better. These 2 ladies deserve a promotion. Thank you Mr. Chaz Hickman
When I arrived this morning hpayeick by he manager got a ton ready for me quickly and gave me te best hospitality in a very long time and he was kind enough to aqeeze me the room and change the sheets very quickly and will make me wanna come back.
Check in was easy and the front desk people were extremely accommodating and nice. After a full day of travel, we were disappointed that the pool was closed. Entered room and it smelled horrible like musty/closed up. I had to disinfect everything. The floors were disgusting and very dirty. I used almost 100 disinfectant wipes. Long black hairs everywhere. Under the ‘living room’ chair it looked like there was a pile of pubic hair. Yuck. Yuck. Yuck. Kitchen is only set up for 2 people even though there are 4 on our reservation. No extra blankets for pull out. Front desk gave us extra sheets to use instead. I doubt the air filter has been changed in the last couple of years. Ick. No more Sonesta ES for me. Hard pass next time.
The staff was friendly and attentive. The room was clean and fresh. If I needed anything the staff maid sure I received them, I even received a follow up call in my room to make sure I was satisfied. I will stay here again soon
It was a great getaway within the city I only gave it 4 stars Because the kitchen needs to be updated a bit other than that my stay was perfect. It felt like a small serene apartment tucked away but close enough to everything.
Our family stayed in a suite. There were cockroaches in the kitchenette. The deposit was nonrefundable and no other rooms available to move. We were from another state going to nearby a children's hospital for our son. Sonesta ES Suites provided a horrible overnight stay for my family.