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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 25/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sonesta Miami Airport
Updated 25/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 154 in Miami
Location
Cleanliness
Service
Value
Travellers' Choice
Sonesta Miami Airport is conveniently located in Miami and only minutes from nearby attractions and business destinations. Guests can relax in the thoughtfully equipped guestrooms and suites featuring complimentary Wi-Fi. Enjoy great hotel amenities including a pool, on-site dining, and fitness center. In addition, the hotel offers flexible event space for meetings and weddings, perfect for planning your next event.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, French, Spanish
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
47Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
950 NW LeJeune Road, Miami, FL 33126-3643
Getting there
Car HireSee all Miami car hire
2167Reviews122Q+A100Room tips
Reviews
Traveller rating
- 986
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- 308
- 91
- 63
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Popular mentions
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Most Recent
The customer service at the front desk, the cleanliness of the room, every person and amenity that we encountered were top-notch. We fly out of Miami often but this is the first time we have stayed at Sonesta Miami Airport…and we will never choose another hotel when we are in the area!
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Date of stay: June 2022Trip type: Travelled
Helpful
Hotel's Favourite
Everyone here at the Sonesta goes above and beyond to make you feel at home and well taken care of. If there is an issue with your room, the front desk (Santiago) is quick to call engineering to fix the issue and provide you with another room (things happen, right?). Wilson is an excellent bartender. Always quick with a smile (even through the mask) and a friendly greeting. He is very good to remember what your favorite drink is too… if you are here more than once. And… the van drivers are always super helpful with your bags and very friendly (special shout out to Jesus, the driver, he always makes you feel like you are a family member coming home for dinner… even though I am away from my family and at work). The van times every 20 minutes is super convenient too!! There are for sure more names that I should list here that do a great job… so,,. Sorry to have missed them in this list. Overall… as a business owner who hates hearing her employees complain in front of the customers… and hates hearing those same complaints from employees out in the world…. my hat is off to a great group of people who… even during the rough days… always stay professional and keep the smiles going!! Keep up the great work!! The only negative that I could say is… the rooms are just a little dated… however, they are very, very clean!!…
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Date of stay: July 2021Trip type: Travelled
Rooms
Service
Sleep Quality
Helpful
Response from Santiago Manzi, Guest Services / Front Office at Sonesta Miami Airport
Responded 16 Jul 2021
Dear 69suzyp, If it is one thing we strive for, its world class service. Wilson is phenomenal at the bar, both with the drinks and our guests and Jesus can make anyone feel at home, no matter how many miles away you are! We are very glad that you experienced our amazing hospitality and we will welcome you the next time you are in South Florida again!
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My flight was cancelled and I was put up here. The hotel looks really nice (love the lobby area) and it is clean. Very close to the airport too. The front desk staff are all very friendly, helpful and accommodating. I was also given a late check-out which was awesome! I only got Owen's name...he's a gem! Would definitely stay here again. I was actually sorry the flight didn't get cancelled again :)
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Helpful
Arrived from the Cruise Port, Owen went above and beyond. Very accommodating and helpful. Will definitely recommending this place, excellent hospitality, Owen made me feel so relieved and stress free, I didn't have to wait until check in time to be able to go to my room, that made us feel so relieved after coming from a week long cruise. Thanks Again Owen
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Fantastic staff! Excellent breakfast and food in the 950 cafe. Clean rooms and wonderful housekeeping staff. I'd return for sure ☺️ The location is close to everything and close to the airport. The amenities are excellent and shopping for almost anything is in close proximity.
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Date of stay: June 2022Trip type: Travelled
Helpful
Overall a great stay. The hotel in very clean and the room was comfortable. Great front desk supervisor Franceina. She made the stay great. She was very helpful and provide excellent customer service.
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Date of stay: June 2022
Rooms
Location
Service
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded 2 weeks ago
Thank you for being so kind with your Rating and Review of you Hotel and for mentioning our colleague Fran, she's truly a gem in our Hotel.
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Wow where to begin....... arrived after traveling all night, Owen made every aspect of the travel above and beyond accommodating , upgraded my room * was above & beyond very helpful * definitely recommending this place 100% amazing exceptional hospitality, Owen made me feel so relieved and stress free , poolside room & omg the bed is amazing, rooms & housekeeping are OUTSTANDING, THANK YOU OWEN 😊 TAMI FROM VANCOUVER CANADA 🇨🇦
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded 2 weeks ago
Thank you very much for giving us the opportunity to serve you during your visit to the Magic City. Additionally, we offer our gratitude for recognizing our colleague Owen and our Housekeeping Team. We hope to see you again whenever your travels bring you back.
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When I say Owen saved the day and eased my mind. If it wasn’t for Owen I think I would’ve canceled. Thank you Owen for going above and beyond to put a smile on my face 😊. On the account of Owen I will return to this Sonesta location.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded 3 weeks ago
Thank you so very much for this Wonderful Review about our colleague Owen. We strive daily to make a difference for our guests and its delightful to see that we delivered. Hopefully we have the opportunity to serve you again soon.
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Sonesta observations: 1-The inside of the door of room 640 is swollen like an internal repair that was not repaired completely. 2-Maid service has to be requested daily. Even when we requested daily maid service we still had to call to reception again to get service that had not been done by 5:00 p.m. 3-There are no signs informing the opening hours of the restaurant or the bar. 4-There is no hotel guide in the room explaining services available, local information like airline phone numbers and all services available in the hotel or in the area. 5-The return spring equipment on the door that provides access to the sidewalk on Lejeune has been broken since our arrival on 15 May 2022 and the door remains open sometimes. 6-Uber's system has not been advised of the hotel name change and this creates confusion for drivers coming to pick up hotel guests 7-Some of the front desk personnel do not even look at details in the reservation like the one that I requested and personally spoke with Santiago who did a great job noting that we would arrive at 7:00 a.m. from a long international trip and would need to check into the hotel early in the morning. The front desk clerk did not even read the notations in the reservation before saying “Check in time is only around 3 o’clock p.m.”. I have stayed at this property over two hundred nights and aways made my reservations like this when it was an IHG property without any problems. 8-There are no notepads at the house phone station in the lobby area for guests or visitors to jot down a note (this existed when it was the Crowne Plaza), 9-The shuttle drivers are the same ones that were here when it was the CP and they are friendly, polite and very efficient. 10-Some of the wall electric sockets are a bit worn causing the plugs to fit loosely or almost fall out especially the one under the window and the one under the work desk. This problem has existed for years since the hotel was the CP. 11-There is no takeout service for breakfast like there used to be in the past. The result is that someone that would like to take their breakfast to go to work in their room in the morning cannot get breakfast to go. The bottom line is that the F&B department loses money. Charging a fee and allowing to go breakfast would generate some sales that are lost to guests that want this service. 100% of nada is NADA. 12-The F&B manager is a very helpful person and always greets guests and is really dedicated to helping the guests. 13-The phones in the room were antiques when the hotel was the CP and they are still horrible. The batteries run down quickly, dialing information is not clear and calls drop off some times. These phones are ancient and out of date for a modern hotel. 14- The bar opening hour is ridiculous. I went into the bar at 17:25 (although there is no sign showing the opening hours and although the door was open and the bottle display cabinet was open after a while an employee showed up only to tell me that the bar only opens at 18:00. When the property was a Crowne Plaza property the bar opened earlier and always had customers. In my opinion, two things are wrong here. There is no sign on the outside of the bar advising clients of opening and closing time and the opening time is too late. I think that three or four o’clock would be a good opening time. The restaurant appeared to be but some people do not like to drink in a breakfast restaurant as well as some people do not like to eat breakfast in a bar. While I was writing this outside of the bar eight hotel guests asked me when the bar would open. Lost revenue. 15- There is no menu in the room for customers to order food to be picked up in the restaurant or bar if there is no more room service (like it was during the pandemic).…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: I have stayed many times in this property and always on the 67th floor and it is a quiet floor...
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Helpful
Response from Santiago Manzi, Guest Services / Front Office at Sonesta Miami Airport
Responded 3 weeks ago
Thank you Mr. Johnson for this very detailed review of our property and let me start off by saying it was a pleasure to welcome you back to our property after such a long time! I do want to sincerely apologize for some of the inconveniences you faced during your recent stay, but please know that due to Covid-19, a lot of our services had been reduced but we are working now on bringing everything back and your concerns have been heard and we are working with each department to make sure this gets corrected. Lastly, I did want to thank you as well for all the positive comments that you left! We wish you safe travels, and we can't wait to welcome you back!
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Spent 3 days and 2 nights here for work. The property is very nice and the staff courteous. One individual, however, made a huge impression. Sayda was working the Bar our first night and we had the best time and amazing service! She worked our group event there for the subsequent 2 days. She always greeted us with a smile and made time to chat with us...all the while providing outstanding service. She was the best part about our stay.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Santiago Manzi, Guest Services / Front Office at Sonesta Miami Airport
Responded 4 weeks ago
Thank you so much for this fantastic review and for the amazing shoutout to Sayda, we will make sure to give her the praise she deserves for this amazing service. We are thrilled to see she made your stay memorable, and we can't wait to welcome you back again the next time you are in Miami!
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PRICE RANGE
US$148 - US$223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza miami airport hotel miami, miami crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Miami Airport
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
308
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Claim Your Listing Frequently Asked Questions about Sonesta Miami Airport
Which popular attractions are close to Sonesta Miami Airport?
Nearby attractions include Cuban Crafters Cigars (1.1 km), Magic City Casino (0.9 km), and Grapeland Water Park (1.1 km).
What are some of the property amenities at Sonesta Miami Airport?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sonesta Miami Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sonesta Miami Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sonesta Miami Airport?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Sonesta Miami Airport?
Conveniently located restaurants include La Rosa, La Patagonia Argentina, and Latin Cafe 2000.
Are there opportunities to exercise at Sonesta Miami Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sonesta Miami Airport have an airport shuttle?
Yes, Sonesta Miami Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sonesta Miami Airport have airport transportation?
Yes, Sonesta Miami Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sonesta Miami Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Sonesta Miami Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.