EXTENDED STAY AMERICA - ORLANDO - MAITLAND - 1776 PEMBROOK DRIVE - Prices & Hotel Reviews (FL)

3.5

Location

Cleanliness

Service

Value

Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.

Full view

Property amenities

Free Parking

Free High Speed Internet (WiFi)

Breakfast included

Fitness Centre with Gym / Workout Room

Laundry Service

Multilingual Staff

Outdoor pool

Pets Allowed ( Dog / Pet Friendly )

Self-Serve Laundry

Wheelchair Access

Room features

Family Rooms

Kitchenette

Non-Smoking Rooms

Suites

Good to know

HOTEL STYLE

Budget

Quiet

HOTEL CLASS

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Full view

42Car recommended

22Restaurantswithin 1 km

2Attractionswithin 1 km

Contact

1776 Pembrook Dr, Maitland, FL 32810-6309

00 1 877-432-9997

Getting there

Central Florida Regional Airport23 km

Orlando Intl Airport26 km

See all nearby hotels

Nearby restaurants

Sam Snead's Oak Grill and Tavern

See all nearby restaurants

Nearby attractions

RDV Sportsplex Ice Den

7 minSports Complexes

The Silly Grape

6 minBars & Clubs

See all nearby attractions

161Reviews

67Photos

6Q+A

32Room tips

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Popular mentions

Weekend Get Away

Overall, great value for our stay and minimal time in Orlando. We were not able to use the pool. We were in town for a wedding. We needed a comfortable, clean and safe place to stay for only one night. The accommodations were great for the 3 of us, my husband and daughter. …

Date of stay: October 2018

Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Responded 11 Nov 2018

Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we are sorry for the inconvenience you had while you were here. We hope the positive aspects of your stay will bring you and your family back to us. Sincerely, Hotel Management

Hotel's Favourite

Great Stay

Our room was very clean. We had a bed, couch, chair and full kitchen. Would be great to stay with kids so you can cook for them. Breakfast was muffins, granola bars, coffee and tea. The breakfast area was clean and they made sure it was stocked the entire time breakfast was…

Date of stay: March 2018

Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Responded 22 Mar 2018

Thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and that you had a great stay at our hotel. It was a pleasure having you as our guest, and we look forward to hosting you both again soon. Sincerely, Hotel Management

We checked in late and the room we were given had not been cleaned -- used sheets dirty towels on the floor unrine and toilet paper in an unflushed toilet. We were never, ever given an apology, just moved. CNN did not work at all and remote control sucked. And although I…

Date of stay: October 2018

Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Responded 21 Oct 2018

Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

Great experience 😃

My family and myself stayed at 1776 Pembrook Dr. for over three weeks. The hotel staff was phenomenal! I definitely have to give a special shoutout to Allison - who worked as a cleaning staffer for my unit. Allison was not only professional but was kind and knowledgeable about…

Date of stay: August 2018

Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Responded 5 Sep 2018

Glenn, thanks for the awesome review of Extended Stay America. We are thrilled to know you were impressed with the courteous service provided by our staff and that you enjoyed well-maintained facilities. It was a pleasure to have you as a guest, and we await your return for another outstanding stay. Sincerely, Hotel Management

+5

More like a self service than a serviced apartment

The room was clean, but there was a lack of attention to detail. The coffee pot was filthy. There was something spilt down the side of the single arm chair. The vinyl kitchen floor was sticky. The desk chair was so badly stained, I covered the seat with a bathroom towel and the…

Date of stay: July 2018

Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Responded 2 Aug 2018

Thank you for your detailed review. Please accept our apologies for the difficulties you experienced during your stay. Your feedback shows that we have room for improvement, and we assure you we will be more diligent going forward. We have shared your concerns with the appropriate department in order to improve our service and facilities moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management

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Küche

Bett

First thing we saw when we opened the door

Desk chair, not all the filth has shown in the photo

bathroom, with basin on left and hanging space on the right

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How do hotels like this stay in business ? It's the most disgusting place!

I don't understand how this place get good reviews??? I stayed at this dump and should have slept in the car it was so disgusting.. At check in the staff told me we have only have 1 room left... And the room smells really bad.. This was at 12am on a Friday night.. I took the room after a few hour I was getting really sick the smell was so bad!! I had to go sleep in the car....Note I had a pre paid reservation.. I read the other reviews and I don't get how they could write a good review .. ????!!!

We just checked in, and the smell is sooooo bad I want to throw up. The staff said they will febreeze. Ridiculous. The manager responded to you that he would be coaching staff, it obviously didn't happen.

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I don't understand how this place get good reviews??? I stayed at this dump and should have slept in the car it was so disgusting.. At check in the staff told me we have only have 1 room left... And the room smells really bad.. This was at 12am on a Friday night.. I took the room after a few hour I was getting really sick the smell was so bad!! I had to go sleep in the car....Note I had a pre paid reservation.. I read the other reviews and I don't get how they could write a good review .. ????!!!

This was the worst hotel I ever stayed in! The smell was hurendous

Never stayed there. My last 2 reviews were attached to the wrong hotel. Staying at the ESA Maitland Summit Tower

This was the worst hotel I ever stayed in! The smell was hurendous

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