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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

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Traveller (40)
Room & Suite (42)
Dining (3)

About

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Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Laundry Service
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Family Rooms
Kitchenette
Non-Smoking Rooms
Suites
Good to know
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Location

Full view
42Car recommended
Grade: 42 out of 100
22Restaurantswithin 1 km
2Attractionswithin 1 km
161Reviews
67Photos
6Q+A
32Room tips
Traveller rating
  • 73
  • 31
  • 20
  • 13
  • 24
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Popular mentions
Overall, great value for our stay and minimal time in Orlando. We were not able to use the pool. We were in town for a wedding. We needed a comfortable, clean and safe place to stay for only one night. The accommodations were great for the 3 of us, my husband and daughter.
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Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
Responded 11 Nov 2018
Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we are sorry for the inconvenience you had while you were here. We hope the positive aspects of your stay will bring you and your family back to us. Sincerely, Hotel Management
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Hotel's Favourite
Our room was very clean. We had a bed, couch, chair and full kitchen. Would be great to stay with kids so you can cook for them. Breakfast was muffins, granola bars, coffee and tea. The breakfast area was clean and they made sure it was stocked the entire time breakfast was
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Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
Responded 22 Mar 2018
Thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and that you had a great stay at our hotel. It was a pleasure having you as our guest, and we look forward to hosting you both again soon. Sincerely, Hotel Management
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We checked in late and the room we were given had not been cleaned -- used sheets dirty towels on the floor unrine and toilet paper in an unflushed toilet. We were never, ever given an apology, just moved. CNN did not work at all and remote control sucked. And although I
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Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
Responded 21 Oct 2018
Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
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My family and myself stayed at 1776 Pembrook Dr. for over three weeks. The hotel staff was phenomenal! I definitely have to give a special shoutout to Allison - who worked as a cleaning staffer for my unit. Allison was not only professional but was kind and knowledgeable about
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Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
Responded 5 Sep 2018
Glenn, thanks for the awesome review of Extended Stay America. We are thrilled to know you were impressed with the courteous service provided by our staff and that you enjoyed well-maintained facilities. It was a pleasure to have you as a guest, and we await your return for another outstanding stay. Sincerely, Hotel Management
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+5
The room was clean, but there was a lack of attention to detail. The coffee pot was filthy. There was something spilt down the side of the single arm chair. The vinyl kitchen floor was sticky. The desk chair was so badly stained, I covered the seat with a bathroom towel and the
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Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
Responded 2 Aug 2018
Thank you for your detailed review. Please accept our apologies for the difficulties you experienced during your stay. Your feedback shows that we have room for improvement, and we assure you we will be more diligent going forward. We have shared your concerns with the appropriate department in order to improve our service and facilities moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
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All photosTravellerRoom & SuiteDining Pool & Beach
Küche
Bett
First thing we saw when we opened the door
Desk chair, not all the filth has shown in the photo
bathroom, with basin on left and hanging space on the right
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1234569
Never stayed there. My last 2 reviews were attached to the wrong hotel. Staying at the ESA Maitland Summit Tower
0 votes
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12
"Ask for a room away from the lift"
"Stay elsehwere"
"Ask for a room away from the highway side."
"I could hear some noise and smell some food cooking in the hallway, but not from our room."
"Stay somewhere else, and don't use the sofa sleeper"
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1234567
PRICE RANGE
US$80 - US$154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe orlando-maitland-pembrook dr hotel orlandoextended stay orlandoorlando extended stay
LOCATION
United StatesFloridaMaitland
NUMBER OF ROOMS
83
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