Hawks Cay Resort
61 Hawks Cay Blvd, Duck Key, FL 33050
Full view
View all photos(1,793)1,793
Room & Suite (382)
Videos (1)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Tell us so we can help you plan.
Avg. HK$2,107 /night, 12/11 - 12/12
HK$6,990
per night
HK$4,506
per night
HK$2,021
per night
Dec
Jan
11 Dec
Today
13 Dec
15 Dec
17 Dec
19 Dec
21 Dec
23 Dec
25 Dec
27 Dec
29 Dec
31 Dec
2 Jan
4 Jan
6 Jan
8 Jan
10 Jan
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#1 of 1 resort in Duck KeyLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Centrally located between Miami and Key West yet tucked away on the secluded island of Duck Key, Hawks Cay Resort offers the perfect union of solitude and convenience. For guests that live in the United States, there's no need for a passport. With easy access by car, boat or plane, you can enjoy the best qualities of the Caribbean—clear turquoise waters, endless sunshine, excellent fishing and diving opportunities, fresh seafood and a relaxing tropical atmosphere—without the hassle of vacationing overseas. At Hawks Cay Resort, enjoy everything from snorkel and SCUBA packages to dolphin encounters right outside your door. Whether you dream of reeling in the catch of a lifetime on one of our Florida Keys fishing charters, swimming with a dolphin, diving among living coral reefs or paddling to secluded tropical islands—find it all on your Florida Keys vacation at Hawks Cay.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Bicycles available
Boating
Diving
Game room
Mini golf
Snorkelling
Tennis court
Water sport equipment rentals
Entertainment staff
Fishing
Board games / puzzles
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Refrigerator
Cable / satellite TV
Flatscreen TV
Private balcony
Room service
Safe
Iron
Wake-up service / alarm clock
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Location
61 Hawks Cay Blvd, Duck Key, FL 33050
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
Key West Intl Airport
89.4 km•
See all flights
Car Hire
8 Restaurants
within 10 kilometers
Reviews
4.0
1,749 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Hawks Cay Resort boasts a central location favored by many for soaking in the beauty of the Keys, complemented by its picturesque atmosphere with lively entertainment and scenic views. While guests cherish the resort's variety of amenities, some have flagged maintenance issues and feel the activities and dining options are overpriced.
Opinions on the rooms are split, ranging from praise for their spaciousness to criticism of their cleanliness and outdated style. Service quality also receives mixed reviews, with commendations for occasional exceptional care but also notable dissatisfaction due to inconsistent and sometimes discourteous staff.
Location
Central
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
1,749Reviews236Q+A100Room tips
Traveller rating
- 880
- 285
- 246
- 158
- 180
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Hotel's Favourite
Celebrated our 10th wedding anniversary with massages at Calm Waters Spa, and I just say it was amazing! I had the prenatal massage, and I highly recommend Alexis! She was awesome and hit all the right spots! Thanks again for making our anniversary amazing!
Read more
Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hawks Cay Resort
Responded 13 Sept 2024
Dear Courtney, Thank you for sharing such a lovely review! We're thrilled to hear that your 10th wedding anniversary celebration at Calm Waters Spa was such a special one. Alexis will be delighted to know she made your prenatal massage experience so memorable. We can't wait to welcome you back for another incredible spa day—or perhaps even a stay with us at Hawks Cay Resort for your next celebration! Hawks Cay Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is beautiful with the landscaping and the scenery! The staff is so nice and a lot of times they open the door for you. The rooms were modern and very nice too. Although in our hotel room bathroom, the grout and corners had not been cleaned and were dirty. When we came in the room the carpet between the bed had not been vacuumed and had crumbs on it. The A/C unit was loud if you used the outdoor tiny deck included in the room making it not as enjoyable to sit outside our room. The beds are very comfy and they get made everyday by house keeping and they pull the sheets super tight which shows that the sheets are high quality. If you don't use valet parking, the parking spots for hotel guests are not often open. Most of the time we had to park in the employee lot which was not very far. Also there is no breakfast included unless you go to the marketplace by the pool but the prices are high. Marathon Key is about 10 miles from Hawks Cay and had many fun little diners.
Read more
Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip: Try not to get one over looking the main pool because weekend nights there is lungs music.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hawks Cay Resort
Responded 24 Feb 2020
Thank you for all of your feedback! We are very sorry for the oversights in your room and we would like to apologize for any inconvenience. Thank you for the great compliments regarding our resort and the staff. We are pleased to hear that you felt so taken care of during your visit and that you had a chance to do some exploring around the area. Hopefully, we will consider coming back to spend time with us again, in the future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We were very excited to visit Hawks Cay for Christmas with family. Their website showed a great location, lots of activities and lovely villas. It should have been a perfect vacation but unfortunately it was not.
We were greeted warmly upon our arrival, told where we could locate our villa, handed a map and sent on our way. Our villa in Marina village was clean but pretty tired looking. It was then that we discovered the first problem: We had booked a villa with 2 twin beds in one room (for our 16 and 19 y/o), and a queen in the other. We got a double and a queen. When I called to see if we could rectify the situation, I was given options that didn't even make sense for 4 adult sized people, so we decided to make the most of it. My oldest daughter decided she could take the fold out but when we went looking for bedding, none was to be found. She had to call twice to get bedding. The first time they delivered 20 pillow cases. It was very late and she was very tired by the time we were able to get the bed made.
The next day we tried to be positive as we set out on a fishing trip (which was excellent, despite some rough seas). We returned and discovered that the TV on the main floor didn't work. Not a huge deal b/c we didn't expect to spend a lot of time in the room, except then the weather turned and sitting by the pool wasn't a viable option. It was at this time we discovered that the wifi was spotty at best and even if we tried to buy the premium wifi it wouldn't process. We tried calling the front desk for help and got nothing.
The 3rd day, Christmas morning, we were having breakfast at our villa with our family. Perhaps we should have looked a little more thoroughly the night before b/c we discovered it was woefully unequipped. No pot holders, or real cooking utensils, a couple of skillets and a pot, but hey! There were two microwaves, for whatever reason. We managed to make it work, mainly because some else brought disposable plates/cups/silverware and some towels that could double as pot holders.
We had a toilet that clogged (and was fixed) and the last night we were there the ceiling started leaking from one of the bathrooms above. It was pretty clear it wasn't the first time and based on what I saw, I doubt it will be the last. It just doesn't seem like maintenance in the villas is a priority.
The pool area was nice and the lagoon was pretty cool. The food was good at Prime 61 and Angler and Ale but unremarkable from the Tiki Hut, despite interesting sounding menu items.
We had high expectations which seemed warranted considering we were paying almost $1000/night with fees. We do not feel like we got our money's worth and will not be returning to Hawks Cay, and wouldn't really recommend it to anyone else.
We were greeted warmly upon our arrival, told where we could locate our villa, handed a map and sent on our way. Our villa in Marina village was clean but pretty tired looking. It was then that we discovered the first problem: We had booked a villa with 2 twin beds in one room (for our 16 and 19 y/o), and a queen in the other. We got a double and a queen. When I called to see if we could rectify the situation, I was given options that didn't even make sense for 4 adult sized people, so we decided to make the most of it. My oldest daughter decided she could take the fold out but when we went looking for bedding, none was to be found. She had to call twice to get bedding. The first time they delivered 20 pillow cases. It was very late and she was very tired by the time we were able to get the bed made.
The next day we tried to be positive as we set out on a fishing trip (which was excellent, despite some rough seas). We returned and discovered that the TV on the main floor didn't work. Not a huge deal b/c we didn't expect to spend a lot of time in the room, except then the weather turned and sitting by the pool wasn't a viable option. It was at this time we discovered that the wifi was spotty at best and even if we tried to buy the premium wifi it wouldn't process. We tried calling the front desk for help and got nothing.
The 3rd day, Christmas morning, we were having breakfast at our villa with our family. Perhaps we should have looked a little more thoroughly the night before b/c we discovered it was woefully unequipped. No pot holders, or real cooking utensils, a couple of skillets and a pot, but hey! There were two microwaves, for whatever reason. We managed to make it work, mainly because some else brought disposable plates/cups/silverware and some towels that could double as pot holders.
We had a toilet that clogged (and was fixed) and the last night we were there the ceiling started leaking from one of the bathrooms above. It was pretty clear it wasn't the first time and based on what I saw, I doubt it will be the last. It just doesn't seem like maintenance in the villas is a priority.
The pool area was nice and the lagoon was pretty cool. The food was good at Prime 61 and Angler and Ale but unremarkable from the Tiki Hut, despite interesting sounding menu items.
We had high expectations which seemed warranted considering we were paying almost $1000/night with fees. We do not feel like we got our money's worth and will not be returning to Hawks Cay, and wouldn't really recommend it to anyone else.
Read more
Date of stay: December 2020
Value
Service
Sleep Quality
Room Tip: Lower your expectations.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hawks Cay Resort
Responded 5 Jan 2021
Thank you for spending the holiday with us and sharing your experience. We want to apologize for the shortcomings that negatively impacted your visit. It's always our goal to provide all of the comforts and amenities you'd expect in a great stay. Some villas are independently owned but rest assured, we will share your concerns with our management team to see how we can improve going forward. We hope you'll give us a chance to make a better impression in the future. We're eager to restore your confidence the next time you're in Duck Key.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m writing this review for the sanctuary townhouses which rent for upwards of $1000. If you’re staying at one of the hotel rooms for under $200, go for it by all means, it’s a great deal. Nothing in the resort look like the pictures. Really, nothing, which should not be allowed. Sanctuary townhouses are very old and bare. Kitchen cabinets were empty when we arrived, we had 4 glasses, were a group of 8, planning on feeding the kids breakfast at least. There are pictures is a real pool which is private, the pool is the size of a hot tub. Again, dining for 4, one small table and 4 chairs, the house is supposed to accommodate up to 10. It’s VERY crowded in the common areas, you can’t get a lounge chair by the beach or pool if you’re not up laying towels by 7am. Oh and we got strawberry lemonade for the kids, they all drank it until one said it tastes weird. They all had vodka in them. When I went back to the bartender, I got schooled, I was supposed to say non-alcoholic while ordering lemonade! He charged me for another round. Good luck!
Read more
Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hawks Cay Resort
Responded 16 Apr 2021
Thank you for taking the time to share your experience with us. We're sorry to hear your stay wasn't as exceptional as it could have been, and I regret that your accommodations failed to meet your expectations. We can assure you that our Management Team will address your concerns internally with the Villa owner. Guest satisfaction is our top priority, and we hope for another chance in the future to offer you the experience you truly deserve.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just left Hawks Kay Resort (8/23) where we have been multiple times including holiday weekends, and were very disappointed with the overall service and accommodations. We (six adults) were celebrating two milestone birthdays, our sons dual Masters Graduation, and his planned engagement event and we specifically chose HKR as the place to celebrate them all based on our previous visits.
We typically don’t send negative comments or remarks on facilities with “island service” as we know things are at a slower pace. However, if your resort is the prominent winner of the USA Today Top Family Friendly Resorts, then the service should match it at all times– and at this resort, this week, it did not.
We checked-in on Wednesday at 12:30 and were told by the front desk Guest Services agent the resort was only at 40% occupancy – it still took until 3:00 before our cottage was ready. The cottage (3 bedroom unit) we stayed in was in poor condition (all light fixtures had 1 or 2 of the 3 bulbs burned out, a dried-up dead roach in the main bathroom covered in ants, main living room furniture was past worn and soiled, and the glass sliding doors to the deck were hard to open/close). The rental unit was far from what we expected as HKR quality, and lacked the upgraded look of the two units on either side of us.
We had to place six separate phone calls (three times with no answer after allowing the phone to ring for 3+ mins) to get ahold of Guest Services to request clean towels and dishwasher detergent on our second day – took 6 hrs to get them delivered (glad we didn’t have an emergency and need help). The main family pool was unexpectantly closed for “Maintenance” (no fault of the resort, and they made every attempt to get it cleaned and back open) guests were all directed to the adult only pool, and HKR Mgmt made no effort to open the bar by the adult pool or provide any pool side bar/food service. Several servers told us they were understaffed. On Friday we were told by a HKR Guest Service agent they were at almost full capacity but very limited on staff do to COVID, and the parking lot and pool areas confirmed the resorts high occupancy.
We started our vacation at the new Isla Bella resort, then moved up to Cheeca Lodge for a few nights, with the intent of ending the important week at HKR. Spending several days telling our guests what a beautiful and classy resort HKR was going to be – we were embarrassed and disappointed throughout our four day stay. If you are planning on Selling 0ut your full resort, then it better be staffed accordingly – from check-in, both bars open, and guest service requests. There are too many other high priced/average service resorts in the Middle keys to go to, we wont be back to HKR anytime soon.
We typically don’t send negative comments or remarks on facilities with “island service” as we know things are at a slower pace. However, if your resort is the prominent winner of the USA Today Top Family Friendly Resorts, then the service should match it at all times– and at this resort, this week, it did not.
We checked-in on Wednesday at 12:30 and were told by the front desk Guest Services agent the resort was only at 40% occupancy – it still took until 3:00 before our cottage was ready. The cottage (3 bedroom unit) we stayed in was in poor condition (all light fixtures had 1 or 2 of the 3 bulbs burned out, a dried-up dead roach in the main bathroom covered in ants, main living room furniture was past worn and soiled, and the glass sliding doors to the deck were hard to open/close). The rental unit was far from what we expected as HKR quality, and lacked the upgraded look of the two units on either side of us.
We had to place six separate phone calls (three times with no answer after allowing the phone to ring for 3+ mins) to get ahold of Guest Services to request clean towels and dishwasher detergent on our second day – took 6 hrs to get them delivered (glad we didn’t have an emergency and need help). The main family pool was unexpectantly closed for “Maintenance” (no fault of the resort, and they made every attempt to get it cleaned and back open) guests were all directed to the adult only pool, and HKR Mgmt made no effort to open the bar by the adult pool or provide any pool side bar/food service. Several servers told us they were understaffed. On Friday we were told by a HKR Guest Service agent they were at almost full capacity but very limited on staff do to COVID, and the parking lot and pool areas confirmed the resorts high occupancy.
We started our vacation at the new Isla Bella resort, then moved up to Cheeca Lodge for a few nights, with the intent of ending the important week at HKR. Spending several days telling our guests what a beautiful and classy resort HKR was going to be – we were embarrassed and disappointed throughout our four day stay. If you are planning on Selling 0ut your full resort, then it better be staffed accordingly – from check-in, both bars open, and guest service requests. There are too many other high priced/average service resorts in the Middle keys to go to, we wont be back to HKR anytime soon.
Read more
Date of stay: August 2020
Rooms
Cleanliness
Service
Room Tip: cottages are good for families or small groups, ask to stay close to hotel if you plan to use...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hawks Cay Resort
Responded 26 Aug 2020
We're so sorry you didn't enjoy your stay, and we take your feedback incredibly seriously. Our team is looking into the issues you mention and will take steps to address them accordingly. The guest experience you describe does not align with the level of hospitality we aim to provide and which so many guests have enjoyed with us. If you give us the chance to make a better impression, we're certain to regain your confidence.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family of 7 rented a villa on the lagoon at Hawks Cay for a week in early April.
The place was overcrowded with lots of families. This did not allow for any social distancing or space for anyone. They required masks only in the Main Building and restaurants.
The also have a system of allowing people to leave towels on chairs at the pool and beach area as early as 7 AM. At 7:30 they were all filled, some groups of 7-9 reserved at once. We were told that if no one showed up within an hour to claim the chairs the towels would be taken off. That didn’t happen once during our stay. Definitely not an equitable situation.
Our biggest complaint is the condition of our villa. Each one is individually owned and the owners furnish it themselves. We were told that the villas were inspected regularly and if they didn’t meet the resort standards they would be taken out of the rental market.
We paid $12,000 for a 3 bedroom unit that didn’t have a dresser, closet or any furniture in one of the bedrooms. This was required. There was paint peeling on the ceiling of one of the showers and in other areas. Several of the sinks had rust spots around the drain. The caulking and paint in all of the bedrooms needed to be redone. There were stains on the couch. On one wall in the sitting area there was a wall with 3 holes in it. Obviously at one time there was something hanging there at one time
The kitchen was furnished with 8 of everything. The unit was supposed to sleep 10. There were only 2 little pots and one small frying pan. I know you are supposed to eat out, but we didn’t every night. We had to ask repeatedly for a pot big enough to cook pasta. At first we were told the resort didn’t furnish them. We could go to the dollar store. After several conversations up the chain of command one was brought to us.
This unit definitely needs to be renovated and brought into some sort of standard. Looking on VRBO there were many units renting for much less that were very luxurious.
Not worth the $12,000 plus fees that we paid.
The place was overcrowded with lots of families. This did not allow for any social distancing or space for anyone. They required masks only in the Main Building and restaurants.
The also have a system of allowing people to leave towels on chairs at the pool and beach area as early as 7 AM. At 7:30 they were all filled, some groups of 7-9 reserved at once. We were told that if no one showed up within an hour to claim the chairs the towels would be taken off. That didn’t happen once during our stay. Definitely not an equitable situation.
Our biggest complaint is the condition of our villa. Each one is individually owned and the owners furnish it themselves. We were told that the villas were inspected regularly and if they didn’t meet the resort standards they would be taken out of the rental market.
We paid $12,000 for a 3 bedroom unit that didn’t have a dresser, closet or any furniture in one of the bedrooms. This was required. There was paint peeling on the ceiling of one of the showers and in other areas. Several of the sinks had rust spots around the drain. The caulking and paint in all of the bedrooms needed to be redone. There were stains on the couch. On one wall in the sitting area there was a wall with 3 holes in it. Obviously at one time there was something hanging there at one time
The kitchen was furnished with 8 of everything. The unit was supposed to sleep 10. There were only 2 little pots and one small frying pan. I know you are supposed to eat out, but we didn’t every night. We had to ask repeatedly for a pot big enough to cook pasta. At first we were told the resort didn’t furnish them. We could go to the dollar store. After several conversations up the chain of command one was brought to us.
This unit definitely needs to be renovated and brought into some sort of standard. Looking on VRBO there were many units renting for much less that were very luxurious.
Not worth the $12,000 plus fees that we paid.
Read more
Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hawks Cay Resort
Responded 13 Apr 2021
We deeply regret the shortcomings that impacted your overall satisfaction. As you shared, the villas are independently owned, and it's disappointing to learn that yours was not at its best. We appreciate you bringing your concerns to our attention, and they will be shared with the management team to ensure a more comfortable guest experience in the future. We're confident that your next visit will be improved if you choose our property in the future. We hope you'll give us a chance to win you over whenever your travels bring you back to Duck Key.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a great 4 night stay at Hawks Cay. I had been here three years ago. Stayed in sunset villa with two adults and two teenagers (4 total). I’ve read a lot of complaints about the sunset villas here but ours was beautiful with two full baths and a half bath downstairs. Definitely renovated nicely. Great sunset views on both levels (yes you do stare at the marina building but you can take a short walk down the path for an unobstructed sunset view). Rooms are small; we had two queen beds (not great quality BTW) so one kid ended up on the downstairs sofa bed no big deal. The resort is beautiful albeit very crowded by the resort pool. All chairs taken and reserved by 8:00 am (full “chair wars” in effect here so you get up by 7 am to stake your space). Really appreciated the early check in we received. Definitely try to hit grocery store before arriving or you are driving 20 mins to marathon. They used to have a great store at the marina but it’s shut down now and the grab and go was sparse and expensive. What keeps this place from 5 stars is a stunning lack of value. Virgin pina coladas @ $14. Margaritas @ $21. Add poolside lunch for four and you are up to $200 per lunch. Same with dinner—angler & ale is good (quality of service varied a bit) but really pricey for what you receive. We also did not receive maid service in our villla for any of the days we were there although towels were replaced on request and trash emptied. I think Hawks Cay generally has a great thing going; guests and staff are friendly and the place is well maintained and the vibe is low key—little things like keeping the pool open for night swimming make it a very fun place for a relatively accessible family vacation. Just keep an eye on the incidental charges which add up very quickly.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelMgmt1, General Manager at Hawks Cay Resort
Responded 7 Jan 2020
Thank you for your very detailed and thoughtful review of Hawks Cay Resort! We appreciate you being a repeat guest of ours and we are happy to hear that you were impressed with your accomodations. Your feedback regarding the amount of chairs at the pool is important to us and it is also an area that we can look at to make any necessary improvements. It was very nice of you to mention our staff and how they made you feel welcome. We certainly hope that you will consider coming back to see us again!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On a positive note, the property and hotel are very beautiful. We came right as the quarantine was being lifted. When I started my stay, the resort was only allowed to book at 50% capacity. That was on a Wednesday. By Friday, it appeared the hotel was booking at full capacity, which is fine, but it seemed all precautions for COVID-19 went out the window. I understand needing to recoup money lost during the quarantine but it seemed that the hotel was missing half its staff still and it’s only priority was bringing in as much money as possible. The website did a nice job of outlining all of the things being done to prevent the spread of the virus, however it felt that none of these things were really being done, as there were too many guests and not enough staff. Lines to order a burger and a drink were over 30 minutes long, with one bartender and 2 waiters for the entire resort. Sadly on the first day there weren’t even any paper menus, which resulted in all guests passing around 1 dirty paper menu. I didn’t see anyone wiping tables in between guests eating indoors or outdoors. No wiping of chairs in between guests. No one was wiping door handles down or doing these things that so many other places are doing well to keep staff and guests safe. The staff seemed extremely overworked. They had masks on, yes, but it almost seemed torturous to have them wearing those masks in the Florida heat trying to serve 10x more people than they should’ve been. I felt bad for them. I just am very shocked that there was no one cleaning rooms or anything but they could not repurpose these staff members to maintain a clean space for everyone. No tables or pool chairs were blocked off to maintain space between people. Overall, I think during this virus the resort management needs to do a better job of planning and keeping guests and staff safe. If you cannot keep it safe for full capacity, then consider keeping it at 50% capacity with a limited staff. Don’t cram people in their like sardines and then cut your staff. If anything, during this virus, there really should be more staff working to keep things clean.
Read more
Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hawks Cay Resort
Responded 16 Jun 2020
Thank you for taking the time to share your concerns with us. Our team is committed to ensuring a safe hotel environment, but it's clear from your comments, that we need to reinforce our steps. We appreciate your patience as we navigate our new policy and guidelines. It is our hope that you were able to enjoy the rest of your stay here at Duck Key and hope you'll return!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During these troubled times we all need to increase our level tolerance, but some things still need to be called out.
For starters, the location is very kid friendly and we may consider returning with our children Under different conditions.
Bait and switch : When booking I explained we were coming for our tenth anniversary and were looking for a hotel with a spa and room service. The sales agent assured us that all the restaurants were open and the spa had massages available.
The spa was closed , the sit down restaurant in the hotel “prime” was closed except for Monday and Tuesday (can’t begin to fathom that choice ) and no room service .
But hey, it’s Covid 2020 and you need to roll with punches.
There was a market open that you could get a $12 Classic breakfast that was absolutely horrible . Expensive breakfast eggs are expected at hotels, but not dry eggs nasty Sausages and soggy cold hash browns .
However the angler and ale had a excellent whole fried yellow tail for $32 .
Overall the resort is appealing , has an extremely kid friendly pool. If they hadn’t pulled a game with the hotel billing I would have been more understanding.
Our room and resort fees at Check-in was $1238 for two nights in a standard king with water front view on second floor . I questioned what happened to the pricing since when we booked the rooms were priced at $417 due to its holiday weekend , and in addition. We were receiving a 25% discount for being fla residents (there was also an option for 15% discount plus $100 ). And there is a $45 per person per day resort fee.
But still the math didn’t add up, and when we asked the Check-in for an explanation there was none . After a few minutes of my wife telling me to let it go I did . But beware of their funny accounting.
For starters, the location is very kid friendly and we may consider returning with our children Under different conditions.
Bait and switch : When booking I explained we were coming for our tenth anniversary and were looking for a hotel with a spa and room service. The sales agent assured us that all the restaurants were open and the spa had massages available.
The spa was closed , the sit down restaurant in the hotel “prime” was closed except for Monday and Tuesday (can’t begin to fathom that choice ) and no room service .
But hey, it’s Covid 2020 and you need to roll with punches.
There was a market open that you could get a $12 Classic breakfast that was absolutely horrible . Expensive breakfast eggs are expected at hotels, but not dry eggs nasty Sausages and soggy cold hash browns .
However the angler and ale had a excellent whole fried yellow tail for $32 .
Overall the resort is appealing , has an extremely kid friendly pool. If they hadn’t pulled a game with the hotel billing I would have been more understanding.
Our room and resort fees at Check-in was $1238 for two nights in a standard king with water front view on second floor . I questioned what happened to the pricing since when we booked the rooms were priced at $417 due to its holiday weekend , and in addition. We were receiving a 25% discount for being fla residents (there was also an option for 15% discount plus $100 ). And there is a $45 per person per day resort fee.
But still the math didn’t add up, and when we asked the Check-in for an explanation there was none . After a few minutes of my wife telling me to let it go I did . But beware of their funny accounting.
Read more
Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hawks Cay Resort
Responded 13 Oct 2020
Thank you for taking the time to share your thoughts with us. We appreciate your patience and understanding of the services that are temporarily suspended; however, we want to apologize that your stay did not meet your needs. We encourage you to reach out to us directly if you would like to review your final bill. Our team would be happy to assist. We do hope that you'll allow us another chance to welcome you.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just got back from a 6 night’s stay at Hawks Cay. We were originally scheduled to go Spring break, but had to reschedule due to Covid. First, I tried calling before we got there to get info on what was closed, but could never get anyone on the phone. Then, we arrived at checkin on Monday 6/23 and had to wait 45 minutes in line to check in!!!! No discounts were offered due to the numerous closings on the resort. The attendant gave me no info on anything! They are extremely understaffed right now at both the main hotel and the restaurants on property. We stayed at the Sunset Villas that we booked through the resort and we never received towel service or trash service although the front desk was called and requested.
The setting is beautiful!!! This resort definitely has that going for it and Angler and Ale did a great job cooking up the fish we caught on our trip. Don’t bother going into the Marketplace. We tried to eat there for dinner one night. All 4 adults ( 2 different families) ordered “bowls” with either chicken or steak. They were supposed to be hot and have quinoa and other veggies. Instead we received left-over meat on a salad that was inedible!!!
We will definitely come back to the area, but not the resort. Way overpriced for the lackluster service, amenities and food. The other family that came down with us has similar experiences and heard others on the resort complaining of the same. I know that times are hard with Covid, but IMO, if they weren’t so understaffed and so much closed, it would be a safer and more enjoyable place to visit.
The setting is beautiful!!! This resort definitely has that going for it and Angler and Ale did a great job cooking up the fish we caught on our trip. Don’t bother going into the Marketplace. We tried to eat there for dinner one night. All 4 adults ( 2 different families) ordered “bowls” with either chicken or steak. They were supposed to be hot and have quinoa and other veggies. Instead we received left-over meat on a salad that was inedible!!!
We will definitely come back to the area, but not the resort. Way overpriced for the lackluster service, amenities and food. The other family that came down with us has similar experiences and heard others on the resort complaining of the same. I know that times are hard with Covid, but IMO, if they weren’t so understaffed and so much closed, it would be a safer and more enjoyable place to visit.
Read more
Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Hawks Cay Resort
Responded 30 Jun 2020
Thank you for taking the time to share your experience with us. We can understand how disappointing it may have been with some of the limited services, but we are adhering to the guidelines to ensure everyone's safety at the property. We wish that your time here was more enjoyable, as we wish that for our guests, and apologize that your visit wasn't as memorable as it should have been. We hope to have another chance in the future to provide you with an improved experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in the Harbor condos and they were fine, nothing fancy but not bad. I called the concierge to get a recommendation.
We actually tried the family room - never have before…I had low expectations and they definitely exceeded them.
There are plenty of chairs along the poolside area. The bar and food area are near that too. We didn't feel the need to purchase one.
…
…
PRICE RANGE
HK$2,410 - HK$4,828 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hawks cay hotel duck key, hawks cay resort, hawks cay duck key, duck key, hawk cay resort
LOCATION
United StatesFloridaFlorida KeysDuck Key
NUMBER OF ROOMS
387
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHAWKS CAY RESORT - Updated 2024
Frequently Asked Questions about Hawks Cay Resort
Which popular attractions are close to Hawks Cay Resort?
Nearby attractions include Dolphin Research Center (3.7 km), Hawks Cay Marina Dockside Store (0.1 km), and Brass Monkey Lounge (6.1 km).
What are some of the property amenities at Hawks Cay Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hawks Cay Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hawks Cay Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hawks Cay Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hawks Cay Resort?
Conveniently located restaurants include Hideaway Cafe, S.S. Wreck & Galley Grill, and Angler and Ale.
Are there opportunities to exercise at Hawks Cay Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Is Hawks Cay Resort located near the city centre?
Yes, it is 0.4 km away from the centre of Duck Key.
Does Hawks Cay Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Hawks Cay Resort have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hawks Cay Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.