Pros: Nice décor and well-lit room. Comfy bed and comforter. Cons: $140 seemed high. Little odds and ends: bathroom fan very loud, vanity hot and cold water reversed, vanity sink cracked. Vanity in room not in bathroom. No elevator. Coke machine had no coke. Thermostat stuck--we cooked all night. Breakfast a bit thin: no eggs, no o.j., no waffles, no fruit, bad coffee. The staff di not seem cheerful or friendly.
We were in the mountains headed toward South Fork and needed a place to stay the night. I got online, made a reservation and when we pulled in a couple hours later, it was all set. Clean and comfortable room (six pillows on each bed), quiet and comfortable for two weary travelers. Breakfast was only scrambled eggs, sausage and plenty of cereal, milk, coffee and juice and was included in the price. Plenty of parking right off the highway.
We recommended this hotel to those invited to our daughter’s wedding, as it is walking distance to the venue. Four chose to stay there- in both cases, they were bumped to other hotels. In one case, they told him he would need to move on Saturday morning, then called on Friday afternoon demanding he move after giving another guest the key to his room. In the second case, they rebooked the family into another property owned by the owner which was so run-down they felt uncomfortable using the sheets and pillowcases on the beds, and went and bought their own. Unacceptable!
Checked in on Friday and read a printed message in the front desk: "Rooms are cleaned only on Sunday and Wednesday" Website does not warn about this odd policy. On Sunday evening I had to complain that my room was neither cleaned nor refreshed. This is true: three consecutive nights without cleaning, taking out garbage, bed made... Front staff told me I could take out the trash myself and hand it over to them, or that they could provide me with fresh towels. They promised they would correct the issue and have my room cleaned on Monday. Which they did not!! I was furious and front staff offered to personally make my bed!! as if that amounted to proper housekeeping. On Tuesday my room was finally "done". My bed was made (same sheets, but I am totally ok with that), trash was finally taken out, but housekeeper rolled my blood-stained towel and put it back in the rack (I had a small bruise skiing). So no clean towels, and no cleaning.... Just to make matters worse, breakfast was not served on Monday, with no warning about it. Front staff had to throw a bag of bagels in the counter. Nothing else. On Tuesday ether were no sandwiches, no cereal, and no milk. (rest of the days breakfast was normal). The counter stayed dirty and messy throughout those two days without breakfast, meaning not a single employee of the whole hotel was able to collect and dispose off wrappings or discarded paper cups and swipe the counter with a cloth. I give this place the minimum rating because housekeeping is so essential to hospitality. If I did not need housekeeping, I would simply rent a cabin, but this is a hotel. Besides, 4 different staff knew of this problem and no one was ablate solve it, just placing the blame on a lady who "is not a good worker". Just to be honest: everything else was fine, and just as with other reviews, I would otherwise give this property 4 stars. In summary: 1) You learn that this hotel does not provide regular housekeeping only upon checkin. 2) My room was not cleaned for 4 consecutive nights. 3) room was not properly cleaned when housekeeping finally did something on a fifth night. 4) Front staff and management was never able to solve the problem in spite of my repeated complaints. 5) Nobody cared that breakfast was not served for two continuous days and that garbage was piling up on top of counter. Let us see how professional management is, takes this legit complaint seriously, and commits to correct these grave failures.…
Nice sized room, clean & comfortable for a good price. The desk staff were all friendly and efficient --- one rustled up a new HDMI cable for my TV when the old one failed. They have good Covid precautions, to-go biscuits, bagels and cereal for breakfast, and a nice big hot tub. Better than most Quality Inns.