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Residence Inn by Marriott Tustin Orange County

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15181 Newport Ave, Tustin, CA 92780-6407
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Residence Inn
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Traveller (79)
Room & Suite (15)
Pool & Beach (6)

About

#2 of 7 hotels in Tustin
Location
Cleanliness
Service
Value
Rest easy at Residence Inn by Marriott Tustin Orange County. Our hotel in Tustin, California is located near Newport Beach, Fashion Island, South Coast Plaza, Disneyland, and the Anaheim Convention Center. After a busy day, unwind at our fitness center and lounge by our outdoor pool.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Photo copier / fax In business centre
BBQ facilities
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish
Hotel links
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212Reviews3Q+A54Room tips
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khkchien wrote a review Jul 2022
San Carlos, California38 contributions43 helpful votes
Staying in Orange County for a week and booked the Residence Inn Tustin because of relatively good experience with other residence inn before. The building looks very similar to the other residence inn and the lobby looks nicely done, clean and welcoming. The staff were friendly and helpful and managed to upgrade us into a two-bedroom unit due to my platinum status. However, the rest of the facility does need some refresh. The elevator is ok but since this is a pet-friendly hotel, throughout the week the elevator does get quite dirty and it does take a bit time for the staff to clean it up. The close buttons for one of the elevators don’t work as well so it also takes time for the doors to close. There are multiple issues with the room that we stayed in. The bedroom doors don’t close properly, and the sofa in the living feels as if it’s ready to fall apart. Cleanliness is also difficult to praise as we noticed stains on beds, ants in the shower, and leftover in the fridge. From a facility perspective I don’t expect great quality from the residence inn brand but this particular one seems to be on the worse end of the spectrum. However, the cleaning staff really needs to pay attention and clean the units well. We loved visiting the area and think we will be back again but we will unlikely return to this property simply because cleanliness is probably one of the worse ones that I’ve seen and experienced.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: If you’re particular about cleanliness, carefully check the units before settling in, and request...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Chris Bourquardez, General Manager at Residence Inn by Marriott Tustin Orange County
Responded 25 Jul 2022
Dear khkchien, Thank you for taking the time to let us know about your experience while staying with us; I am sorry to hear your stay was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, CHRIS BOURQUARDEZ chris.bourquardez@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura L wrote a review Mar 2022
2 contributions
Hotel's Favourite
I have to continue giving shout outs since the minimum is only 200 words. I also wanna to think Stephanie Michael and Dylan at the front desk they were amazing!!!! The ladies Delia, Sarah, Mari, Alma!!!
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DKF808 wrote a review Nov 2021
San Francisco, CA187 contributions116 helpful votes
Stayed 5 nights, not once did housekeeping clean the room. We were told that they only clean the room every 3 days, but we went 5. We called for someone to take the trash as our takeout from 3 nights before began to stink. We were assured someone would clean the next day, but it didn't happen. The Bonvoy channel keeps running a video on how they clean the hotel for covid, but the common areas are a spreading ground.🤣 Mind you I'm not a "Karen" as I'm not in a high risk group, but at breakfast everyone touches the same things...serving spoons, handles on lids and doors, coffee urns, etc. And many guests aren't wearing masks. I also don't like the $12/day parking fee? What's with this new attempt to Nickel & dime the guests? It just seems like Marriott is cutting service and increasing fees. I guess I should be happy there wasn't a resort fee? I stay in hotels between 80 to 100 nights a year, am a Bonvoy lifetime Platinum Elite member and am staying in Marriotts less than 20 nights a year now... over the years I am less and less impressed with Marriott. The company is less customer focused and more "what can we squeeze out of our customers" focused.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Chris Bourquardez, General Manager at Residence Inn by Marriott Tustin Orange County
Responded 4 Nov 2021
Dear DKF808, I am sorry to hear about the negative experience you had on your recent stay. In regard to you missing your cleaning service and request to take the trash from your room and I have reviewed these comments with the Housekeeping leaders to ensure this does not occur again in the future. Regarding the layout of the breakfast serving area I assure you we are following all company and local health guidelines we have been tasked due to the pandemic and our guest health and safety is our priority. Please let me know if you plan to book with us in the future and I will see to it that you have a much more pleasurably experience. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jennifer H wrote a review Jul 2021
6 contributions1 helpful vote
+1
Dirty and Cockroaches everywhere. I knocked the wall and heard them scamper. When talking to front desk he indicated he was aware. So nasty. Very upset - checking out and finding another hotel. Would not stay again.
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jerry S wrote a review May 2021
1 contribution2 helpful votes
The room wasn't sanitized I checked in late at night didn't really had a chance to notice any thing and woke up early that morning again didn't spend time to notice any thing but when came back at my room I went to open the window and that's when I noticed a greasy subtenant on the glass it'was put there by someone hands It's was hand prints all over the glass. This wasn't just hand prints it was in a gooey substance. I called the front office to complain that's this in no way acceptable The lady told me the only thing she could do was to have it cleaned I wanted to talk to the manager she told me that it wasn't possible that the manager wasn't on duty I asked her to call him since I know that there's always a way of getting a hold of a manager that's part of his or hers job requirements. But she denied my request several times. I ask to be compensated she told me that only the manager can do that and that she was going to have him get in touch with me on Monday I was set to check out on Sunday the night before so after I check out I then made sure that my very serious complaint was going to be addressed by the manager I was again assured that the manager who's name is Chris. Was going to contact me never happened. Please remember that this is in direct violation Of the covid-19 safety. we been in isolation for over a year. we wanst allowed to go to the movies not allowed to dine at restaurants we wanst even allowed to have visitors to our owned homes. This wasn't a city issues this wasn't California issue This wasn't just a US issue, This was and still is a world issue. People this is a very serious matter that took our freedoms I took this very seriously I stood at home I followed All the state and CDC guidelines for over a year! Just to end Up at a world known hotel Corp that the the manager wasn't at any consern of what we went and going through. Which is obvious to me when it took me three messages and got no response from him I had to twice on my own call him to get him to talk to me. Guess what he told me that he wasn't able to do anything for me since I have already checked out. that he only would do something if I was still a guest. Will I guess he didn't have the common sense to realize that he wasn't there at the time and that I requested for him and I requested from the front desk to be taken care of At the time I was still a guest. Did he want me to stay an extra day for him to be in? This not appropriate this can't Be Excepted not any anyway. I really trusted Marriott to keep me and my love one's safe but this manager does not care for anyone safety. I say to Marriott give the job to someone that can take the job extremely serious Because covid-19 is just that I am going to reach out to corporate Hopefully thay will care. I will let you know how that went. . If not I will need to reach out to CDC For your and yours please chose a different place to stay.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Chris Bourquardez, General Manager at Residence Inn by Marriott Tustin Orange County
Responded 19 May 2021
Dear jerrysH9681IK, Thank you for your feedback. As we discussed by phone yesterday please inform me when you are planning on staying with us in the future and I will ensure you have a much more pleasant stay. Thank you again for bringing these issues to my attention. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LonnaLinda wrote a review Jan 2021
Long Beach,CA801 contributions92 helpful votes
Had a major water pipe break under our house. Needed a place while working with homeowners insurance and work to be done - water shut off at house. Check in was easy - staff observed protocols and cleaning. Room was very nice; comfortable and clean. I asked for room away from freeway, slight bit of a hum at night but not a problem. Pool was open (didn't use) but limited time for guests. Gym was open - could have done a better job with providing towels and not sure if it was cleaned after work outs. No breakfast due to Covid - the last 2 weeks of stay they offered a to go mini bag. Had an issue with no coffee maker in room (they took away due to Covid protocols) which doesn't make sense. If guests use plates, utensils, microwave, stove, etc... why not let them use a coffee maker? Assuming it can be cleaned as well as kitchen items. They did offer coffee downstairs (they'd pour it for you) however cumbersome to have to walk downstairs for a cup of coffee when I'd prefer to be able to make it in my room. Staff excellent - I know these are difficult times but they were always kind and efficient. Shout out to Brenda who always seemed to answer the phone when I called about questions and most of the time when I'd check in. Super cheerful and made sure I was able to keep the same room or one next to it since insurance was only authorizing stays one week at a time. Also when the dishwasher stopped working she was quick to place us in the room next door which made it easy to move our belongings. Housekeeping - we opted not to have them clean until every 5 days - they did a very good job. Overall a very good stay - was over a month at hotel.
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Date of stay: October 2020
Location
Cleanliness
Service
Room Tip: Other side of freeway quieter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kaiserhof-Travel wrote a review May 2020
72 contributions49 helpful votes
Wonderfully clean property in both the public area and rooms. The rooms themselves are very spacious and accommodating, with an excellent front desk staff who was very helpful and friendly. Parking is a bit thin, arriving late meant I had to park in the back and had to walk all the way around the building since the backdoor is lost. Hopefully they can install an intercom.
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Date of stay: February 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Bill F wrote a review Jan 2020
San Mateo, California542 contributions74 helpful votes
+1
I’ve stayed at various Residence Inns in different parts of the country. This particular one provides a great stay for business, vacation or casual travels: clean, comfortable, with a very mice layout in their 2 bedroom suites. There’s an attractive patio plus swimming pool outside. The included hot breakfast was done well; and the waffle dough yielded crispy soft waffles. The only drawback was that it’s located off a busy freeway entrance; and there’s a lot of commute traffic off its main entrance.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MeinMD526 wrote a review Nov 2019
Mechanicsville, Maryland102 contributions81 helpful votes
Although the service at the front desk was great, and the room appeared clean, I was appalled when I opened up a “fresh” bath towel and found a long hair (not mine) stretched across it. When I grabbed another, I found another long hair on that towel too!!! Luckily, there was a third towel that was clean, but that shouldn’t have happened with even ONE towel. Also, though the mattress was nice, the pillows went flat (even with multiples together) after sleeping on them for a few hours. I did not sleep well. Breakfast on par with most Residence Inns-lots of variety. Sausage and potatoes were good, but the eggs are powdered and I found a hair in mine. I will not be coming back to this hotel.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from RITustin, Manager at Residence Inn by Marriott Tustin Orange County
Responded 22 Nov 2019
MeinMD526, Thank you for staying with us. I appreciate your feedback and positive comments on the service at the Front Desk. I am sorry we fell short with the lack of cleanliness in your room. Please contact me directly so I can ensure we compensate you properly for the issues you experienced. You can reach me by email, chris.bourquardez@marriott.com. I look forward to hearing from you and thank you again for staying. Chris Bourquardez Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rahiker wrote a review Nov 2019
San Diego, California29 contributions46 helpful votes
Very clean hotel, lovely rooms! Kitchenette, pullout bed, separate bed area and large bathroom. This is a pet friendly hotel, we heard a dog barking once during our stay. The room was very functional. The free breakfast was a great perk. There is also a Starbucks and a couple eateries in the parking lot which is very convienent!
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Date of stay: October 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$192 - US$265 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaOrange CountyTustin
NUMBER OF ROOMS
149
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RESIDENCE INN BY MARRIOTT TUSTIN ORANGE COUNTY - Updated 2022 Prices & Hotel Reviews (CA)

Frequently Asked Questions about Residence Inn by Marriott Tustin Orange County
Which popular attractions are close to Residence Inn by Marriott Tustin Orange County?
Nearby attractions include Marconi Automotive Museum (0.5 km), Rockin' Jump Orange County (0.7 km), and Weden (1.1 km).
What are some of the property amenities at Residence Inn by Marriott Tustin Orange County?
Some of the more popular amenities offered include free breakfast, a pool, and a fitness centre.
Which room amenities are available at Residence Inn by Marriott Tustin Orange County?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Tustin Orange County?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Residence Inn by Marriott Tustin Orange County?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Residence Inn by Marriott Tustin Orange County?
Conveniently located restaurants include Citrus Cafe, Starbucks, and Taps Brewery & Barrel Room.
Are there opportunities to exercise at Residence Inn by Marriott Tustin Orange County?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn by Marriott Tustin Orange County?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Tustin Orange County?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Residence Inn by Marriott Tustin Orange County?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Residence Inn by Marriott Tustin Orange County?
Many travellers enjoy visiting Kellogg House (7.0 km).