Shutters on the Beach

Shutters on the Beach

Traveller (930)
Superior Double
Room & Suite (327)
Pool & Beach (121)
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About

4.0
#14 of 37 hotels in Santa Monica
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Shutters on the Beach is more than just a spectacular place to stay, it’s the epitome of Southern California’s breezy lifestyle. This captivating hotel is located directly on the sand and within walking distance of the area’s biggest attractions including the Santa Monica Pier and hundreds of shops and restaurants. For business or pleasure, this quintessential beachfront hideaway is known as the place the high-profile go to be low-profile.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid internet
Yoga classes
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast in the room
Outdoor dining area
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Iron
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, Spanish, Portuguese

Location

1 Pico Blvd., Santa Monica, CA 90405-1063
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
Los Angeles Intl Airport
10.8 km
See all flights
Hollywood Burbank Airport
24.8 km
See all flights
4.0
4.0 of 5 bubbles2,214 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Situated in a prime Santa Monica location, Shutters on the Beach is often described as an inviting retreat, boasting an atmosphere enriched with live music and a welcoming staff. While the hotel's amenities, including a pool and on-site restaurants, generally satisfy guests, some feel the pool doesn't meet luxury expectations. Room experiences vary, with cozy decor being a highlight, though noise levels and upkeep are concerns. Service is predominantly acclaimed for being friendly and professional, yet some guests note housekeeping inconsistencies. Opinions on value are split, reflecting a range of guest experiences.
Location
Beachfront
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Comprehensive

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2,214Reviews20Q+A100Room tips
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Detailed Reviews
phyllis Hadley wrote a review Aug 2020
Park City, Utah
5.0 of 5 bubbles
We just completed a 5 night stay at Shutters and had a wonderful experience. Despite the fact that we are in a pandemic and spa services as well as indoor dining were not available, Shutters did everything to make us feel well taken care of. The attention to detail and the service were excellent - even above and beyond expectations. Beatrice, the assistant manager, made certain that our needs were met and that our accommodations were exactly what we wanted. The room was immaculate, beautiful and large. It was stocked with excellent soaps, etc. The linens were "delicious" and the housekeeping service was excellent.
The Coast restaurant was very good and we found ourselves hosting family for breakfast, lunch and dinners. Whatever we ordered was excellent - from salads to fish of the day. They also had two outdoor areas for serving so, depending on the weather and time of day, we could choose our location. The pool area was beautiful and the attendants, while being gracious and respectful, adhered to social distancing and informed us of mask requirements. Pico 1, the more formal restaurant on premises opened outdoors during our stay. Shutters also had a reciprocal dining arrangement with Casa del Mar [a beautiful hotel next door] which we could charge to our room at Shutters. The beach was gorgeous and literally right outside our door.. The lobby and upstairs bar area we're accessible and elegant. My husband and I were delighted with Shutters and look forward to our next visit.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elica Yoneyama, Marketing at Shutters on the Beach
Responded 1 Sept 2020
Dear Phyllis R, We appreciate your gracious comments regarding your recent stay at Shutters on the Beach. We are truly encouraged by your response and will share your comments with our team. Thank you for taking the time to share your experience and we look forward to the opportunity of welcoming you back to our hotel. Sincerely, James Barela General Manager
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Gregoryg01 wrote a review Jan 2020
4.0 of 5 bubbles
Shutters on the Beach is a great place. We stayed two nights and enjoyed our stay. From the time we pulled up to valet to the time we left, all employees were very friendly and attentive. Probably one of the best check in/check out experiences we've had at a resort. Very informative and everyone refers to you like they know you. Restaurants were great at Shutters and their sister hotel next door.

A couple of the disappointments were the pool area, lobby restaurant, and condition of rooms. For the price of the place the rooms are a disappointment and need to be updated. They are nice, but not for the price. We had a room on the top floor with awesome ocean view and two patios, but besides that the floor was splitting due to missing transition strip, stains in shower, and bathroom only had one sink. The rooms were well appointed, but just felt like they were behind the times compared to similar prices resorts we've stayed. The lobby bar and pool service had very inattentive service, and the pool bar stops serving food and drinks around 3:30pm.

I would recommend this place with the understanding that it has an "old" warm feel to it. We had a great time and would go back, but wish the rooms reflected the price point better.
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Review collected in partnership with this hotel
Date of stay: January 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from lcmiver, General Manager at Shutters on the Beach
Responded 13 Jan 2020
Dear Gregoryg01, Thank you for taking the time to let us know about your recent stay. We are glad that you enjoyed your experience overall, and appreciate your constructive feedback as we continue striving for excellence. We hope to welcome you back soon. Sincerely, Laura McIver General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
990MatthieuL wrote a review May 2021
Paris, France
5.0 of 5 bubbles
The hotel is located right on the beach.
Rooms are very spacious and most of them offer a view (even partial) on the ocean.
they are well equipped (bath + shower, clean iron, board, slippers, bathrobes), even you will find a candle to have relaxing bath.
The restaurant for the breakfast offers seats right on the beach which is very pleasant, the service provided by the staff is excellent, and the food is good!
HOWEVER the restaurant inside (PICO 1) + the bar have room from improvement from the service point of view... I do NOT recommend
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Date of stay: May 2021
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: do not choose rooms on the right side of the hotel (when facing the sea)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elica Yoneyama, Marketing at Shutters on the Beach
Responded 11 May 2021
Dear 990MatthieuL, Thank you for taking the time to share your comments. We are sorry to hear that your overall experience did not meet your expectations, and we will share your feedback with our staff. We hope that you’ll decide to give us a second opportunity to ensure a better experience. We pride ourselves on providing excellent service, and we are truly disappointed that it was delivered during your meal at 1 Pico. Sincerely, Charlie Lopez-Quintana General Manager
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D C wrote a review Jul 2020
Beverly Hills, California
1.0 of 5 bubbles
Checked into room, called for a wine key to open a bottle of wine. Had to call down four more times over the next hour. Still no update, so I went to the lobby, front desk assistant couldn't find one, took the manager coming back from her break to find it for us.

Completely unprofessional, the manager didn't even try to apologize for the poor service. Further you would think that in a hotel of this caliber and price there would be a spare mask and/or hand sanitizer in the room but there was not.

To be honest the general cleanliness of the room was questionable. The glassware in the room looked like it had been sitting there for months without even a dust. There was no notification in the room of cleanliness procedures.

When we check in we were told that the best place to dine and only restaurant in the hotel was great, however fully committed for the evening. Front desk agent booked Costa Del Mar restaurant. The service was horrendous. I understand the situation is difficult and they were trying to make do with the ballroom being the restaurant however there is no excuse for the general laziness of the service staff. I had to ask multiple times to get the table cleared and food came out cold. Not the service level one would expect for a $500 meal.

I was extremely disappointed in the entire experience. I cannot in good conscious recommend this as a luxury hotel to anyone.
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Review collected in partnership with this hotel
Date of stay: July 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elica Yoneyama, Owner at Shutters on the Beach
Responded 8 Jul 2020
Dear djcjet, We appreciate your candid comments regarding your stay with us at Shutters on the beach and for taking the time to take my call to discuss your stay in further detail. I was certainly dismayed that your stay had some challenges that we did not properly attend to. Please accept our sincere apology for not delivering on our high standard of service we strive to adhere to. Thank you for sharing your experience and we look forward to welcoming you back in the future as we discussed. Sincerely, James barela General Manager
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Char B wrote a review Feb 2020
1.0 of 5 bubbles
If you’ve dreamt about spending the night in an overpriced pottery barn, this is the place. If you’ve been dying to try an escape room, try finding the lobby from your room in less than an hour. Need a massage? Reflexes good? Try dodging weight lifters as you run through the gym in your robes on the way to and from the spa. Our ocean view suite meant ignoring the parking lot on one side and trying to peak over the top of the building in front of us. Some of the ocean could be easily seen from the miniature balconies upon which 2 cabaret chairs nestled snuggly together. A pit stop for pigeons.
However, if sleuthing is your game, try finding the hidden overcharges in your bill. We booked a room at one price and was charged “the best available “ rate when we checked out, which was higher than what we were told on the phone. When you check in at the front desk, you are given what you think are 2 complimentary gift cards for drinks. Surprise, surprise... you are charged for them. They are disguised as a second resort fee plus tax. The staff is very friendly, but the management takes no responsibility for mistakes they make. My friends and I will never go back.
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Date of stay: December 2019
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
spunkypear wrote a review Oct 2021
Washington DC, District of Columbia
3.0 of 5 bubbles
We’re staying here for three nights and although the hotel is in a good location on the beach, we have never stayed somewhere more loud. As other reviews have mentioned, when other guests talk in the hallway or slam their doors at 3:30AM, it sounds like the noises are occurring within your hotel room. The balconies are also VERY close together and we heard every word of our neighbors’ conversation late at night. The road outside is also very noisy. They need to improve their soundproofing of windows and doors because it is impossible to sleep through the night. I would give up the location and stay elsewhere in LA before coming back here. Although reception was extremely kind and provided an amazing check-in experience, service in the restaurant and lobby bar was lackluster. The décor also needs a refresh. Overall a disappointing experience that was definitely not 5 star.
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Date of stay: October 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elica Yoneyama, Marketing at Shutters on the Beach
Responded 1 Nov 2021
Dear spunkypear, Thank you for taking the time to leave a review. We are sincerely sorry about the noise that you encountered during your stay. We will make sure to address your feedback to the appropriate departments. We hope to welcome you back again to the beach soon for a better experience. Sincerely, Christophe Baraton General Manager
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jrmorrison308 wrote a review Mar 2020
5.0 of 5 bubbles
Astonishingly attentive service in a beautiful property. There were no flaws with our experience at Shutters. We will stay again soon because the value for the amenities and service are top shelf, as is the location (close to anything you want to walk to and the house car service helps for longer distances.)
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Review collected in partnership with this hotel
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DBuxbaum, General Manager at Shutters on the Beach
Responded 11 Mar 2020
Dear jrmorrison308, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach. We look forward to welcoming you back soon. Sincerely, Klaus Mennekes General Manager
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michael f wrote a review Aug 2021
los angeles
5.0 of 5 bubbles
We had our wedding over the weekend at shutters. We travel to luxury hotels all around the world and this place was really first class— Not just for us but also for our guests.

Our room (or Santa Monica suite) was ready for an early check in. It had a lovely and unexpected view of the beach and Ferris wheel from the bedroom. They left us lovely wedding festivities. The room was immaculately clean and well taken care of. We were even given the rare proper turn down service (with bed mats, slippers, and all).

Our guests also liked the rooms they had booked. I will say (ourselves included) noise is a problem. Several guests in our block mentioned street noise and we heard it too. I hope that shutters can do a sound proofing during the next remodel to fix this.

The customer service was unbelievable. Apparently one of our parents was complaining in the lobby. To be sure that it wouldn’t detract from our wedding experience, they upgraded them to a different suite. It was so nice of them to take care of every possible relative so well so we could focus on us or just getting married. From the valet to the woman who deli where’s our breakfast…all amazing.

We were so busy with the festivities that we didn’t really spend time at the pool or beach. We heard good things from our guests though!

Lastly, just a huge shout out to the banquet staff and planning teams! Bruce and Alessandra are class acts. They provided us with exceptional planning service from start to finish— constantly responding to emails quickly with kind attitudes. We are so appreciative of all the work they did for us to make the perfect event happen. All our guests loved the wedding and want to come back to plan their weddings at shutters too!
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elica Yoneyama, Marketing at Shutters on the Beach
Responded 13 Aug 2021
Dear Lovz2Travel, We appreciate your gracious comments regarding your recent stay at Shutters on the Beach. We are truly encouraged by your response and will share your comments with our team. We look forward to the opportunity of welcoming you back to our hotel. Sincerely, Charlie Lopez-Quintana Vice President & Managing Director
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cirlin2004 wrote a review Sept 2021
Cotswolds
1.0 of 5 bubbles
Shutters is not a 5 star hotel. And while it is not a bad hotel by any means it is just not right to charge customers 7-800 USD a night for what seems like a suped up Best Western.

While our room was nicely decorated it was essentially “ below ground” located below the pool terrace. This needs to be specified before being hoodwinked into a 7 day non refundable deposit / cut off reservation for one of your basic rooms at that astronomical rate.

The biggest problem for us was not our room however, but was that thr common areas are run down, dirty and tired. The restaurant service is slow and sloppy, and the pool area is filthy and overcrowded. Add to this two loud and consecutive evening “events” also occupying hotel space that room paying customers would count on being able to use but could not , and the whole thing amounted to a disaster.

The pool terrace tiles were so dirty that I did not even want to spend time there. Overall the place feels so grungy. The front terrace restaurant was similarily unkept with leaves everywhere, stained cushions, and an overall tired aspect that frankly can not possibly warrant the sort of room rates you charge.

My husband and I felt totally ripped off as we were enticed by the lovely but now misleading website photos of the pool area and public spaces that frankly are just sub par and sad.

One has many options in LA for hotels rooms at the rate Shutters charges a night. My advice is to seek better value for money where service is top notch and the common areas are chic and glamorous worth of their stars and where the rooms are 5 star quality as well.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elica Yoneyama, Marketing at Shutters on the Beach
Responded 3 Sept 2021
Dear cirlin2004, I am so sorry to see you were not happy with your recent stay at our hotel. We endeavor to make each and every one of our guests comfortable and I apologize we failed to do so on your last visit. We hope to see you again on the beach soon for a better experience. Sincerely, Christophe Baraton General Manager
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winelvr08 wrote a review Jun 2021
Seattle, Washington
2.0 of 5 bubbles
Stayed at Shutters with a group of friends for an event. We all paid the same price for rooms, but our room was on the first floor with a fabulous view of the parking lot and public beach access right outside our windows - should have been at a discounted rate or given the option at check in.

Front desk staff was very accommodating and pleasant (even though our room wasn't ready until 5pm - but they did comp us 2 drinks and apps), but wait staff in restaurants was the opposite - almost felt like we were putting them out....and it took forever to get food out.

Rooms were dated and beds were hard and uncomfortable. I've stayed at many 5 star resorts and this is a 4 at best. There are better options!
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Date of stay: June 2021
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elica Yoneyama, Marketing at Shutters on the Beach
Responded 28 Jun 2021
Dear winelvr08, We appreciate your candid and constructive comments concerning your stay at Shutters on the Beach. It is always a pleasure to receive feedback from our guests and is essential in our effort to improve our service standards. I am certainly dismayed to learn that your stay was not flawless. Please accept my sincere apologies for the various challenges you encountered during your visit. We hope to welcome you back on the beach again soon. Sincerely, Charlie Lopez-Quintana General Manager
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Answer from Steve W
Palm Springs, California30 contributions8 helpful votes
I can't say really. Our room, like many, overlooked the pool, but we didn't seem to hear much noise. The beach is right there, very walkable - also maybe a good place for kids.
Answer from johnnnita
Napa, California2,409 contributions306 helpful votes
As far as I know, the pool is accessible only to hotel guests as a general rule.
ROOMChicago asked a question Mar 2022
CHICAGO55 contributions32 helpful votes
What is the difference between a Superior and a Deluxe Room?
Answer from johnnnita
Napa, California2,409 contributions306 helpful votes
As with other hotels, generally the difference is in location/view, size of room, amenities offered. Of course, the price goes up as all this improves. More to your question, our experience with Shutters was if there is availabilty, if you reserve a specific category of room, and when you arrive you still don't like it, you can request a different room with no increase in price. If occupancy is high though, they may offer a better room at an increase in rate. I can't recall which category we booked, but it was probably the least costly category. You can go on their website and research what each category offers.
ritaraec asked a question Nov 2020
Fresno, California14 contributions12 helpful votes
What services are included in the resort fee, during this time of COVID? Yoga? Bicycle?
Answer from alistofgorillas
Switzerland247 contributions247 helpful votes
I believe you have to specify that you want to have the twin bedded rooms. I usually call the hotel directly, and then ask them myself which room I would like to have. Last time I booked, I did it through a travel agent, which led to me getting another type of room. I recommend calling directly.
strawberrycloud1972 wrote a tip 1 Jul
Bangor, United Kingdom50 contributions23 helpful votes
5.0 of 5 bubbles
"Don’t walk around the local streets behind the hotel. Take a taxi if you want to go anywhere. Stick to the beach for walking up to the Pier."
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Julie M wrote a tip May 2024
Seattle, Washington60 contributions24 helpful votes
5.0 of 5 bubbles
"They provide a car and driver from 3-10 pm, first come first serve. They will drive you anywhere within a 3 mile radius and pick you up. "
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Deborah C wrote a tip Sept 2023
2 contributions
5.0 of 5 bubbles
"Book an ocean view room if you can"
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Tim H wrote a tip Aug 2023
28 contributions2 helpful votes
1.0 of 5 bubbles
"They need to work on staffing to serve guests for the price they charge"
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DGSF wrote a tip Aug 2023
San Francisco, California5 contributions
1.0 of 5 bubbles
"Avoid any room that ends in the number “16” as they look directly on to a public beach parking lot."
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Not the right property for you?
There are more places to choose from in the Santa Monica area.
PRICE RANGE
HK$6,199 - HK$8,213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shutters on the beach hotel santa monica, shutters beach, shutters santa monica
LOCATION
United StatesCaliforniaSanta MonicaOcean Park / Santa Monica
NUMBER OF ROOMS
198
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHUTTERS ON THE BEACH - Updated 2024

Frequently Asked Questions about Shutters on the Beach
Which popular attractions are close to Shutters on the Beach?
Nearby attractions include Ocean Avenue (0.1 km), Palisades Park (0.1 km), and Tongva Park (0.5 km).
What are some of the property amenities at Shutters on the Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shutters on the Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shutters on the Beach?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at Shutters on the Beach?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Shutters on the Beach?
Conveniently located restaurants include Brunos, Cha Cha Chicken, and Casa Martin.
Are there opportunities to exercise at Shutters on the Beach?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Shutters on the Beach located near the city centre?
Yes, it is 0.5 km away from the centre of Santa Monica.
Are any cleaning services offered at Shutters on the Beach?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Shutters on the Beach?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Shutters on the Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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