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Embassy Suites by Hilton Santa Ana Orange County Airport

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1325 East Dyer Road, Santa Ana, CA 92705
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (419)
Room & Suite (119)
Dining (28)

About

#20 of 24 hotels in Santa Ana
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Welcome to the newly renovated Embassy Suites Santa Ana - Orange County Airport North. With a beautiful brand-new atrium, lobby, and restaurant, our hotel is an ideal place to stay for business or for leisure. Our hotel is conveniently located near many world-renowned attractions and national businesses. Nearby are: 3 M, AT & T Training Facility, Boeing, FED EX, Intel, Washington Mutual, Xerox. Guests of the Embassy Suites Santa Ana - Orange County Airport North will enjoy our famous fully made-to-order breakfast as well as our nightly Manager's Reception. Nearby activities you can enjoy when you stay with us include South Coast Plaza, Fashion Island, Newport, Huntington, Disneyland, Disney California Adventure, Downtown Disney, Honda Center - Anaheim Ducks, Angel Stadium, Knott's Berry Farm, Beaches, 50+ Golf Courses and more! Complete your visit to Orange County with a stay at Embassy Suites Santa Ana - Orange County Airport North.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Paid public parking nearby
Hot bath
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Happy hour
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1835Reviews8Q+A100Room tips
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Maty M wrote a review 10 Nov
Best stay ever. My girls and I enjoyed breakfast. For lunch, walking distance to fast food restaurants. As well as the room service. Pool (indoor) the best. Water temperature perfect. Thank you. Great location.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cheryl Catrair, Guest Services / Front Office at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 2 weeks ago
Matym844, thanks for your wonderful feedback. We are delighted you all enjoyed your stay and look forward to welcoming you back soon. Thanks again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victorjw wrote a review Feb 2022
Orange, California35 contributions27 helpful votes
Hotel's Favourite
We were quite happy with our stay at this Embassy Suites over presidents day weekend. The room was comfortable and clean, and looked like it had recently been renovated. Everything worked. The common areas all seemed very nice, and also appear to have undergone a recent renovation. We didn't use it but there's a very nice indoor pool. Free breakfast was a plus as well. If you're looking for a reasonably priced two room suite in the area, it seems hard to beat this place.
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Date of stay: February 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations Manager, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 24 Feb 2022
Hi Victorjw, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. Thank you for your compliments on our staff, hospitality, and breakfast. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
brendai20222022 wrote a review 6 Nov
Orange County, California1 contribution
Sheets were dirty, mattress pad had a big dirty stain. Night staff tried to assist. Valet parking charges $26 but don’t show up late or else you will have to self park and still be charged $26. Staff at front desk doesn’t know point system. Disappointed!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: November 2022
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cheryl Catrair, Guest Services / Front Office at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 3 weeks ago
Please accept our sincere apologies for the condition of your sheets and mattress pad. This is unacceptable and we will follow up to insure corrections are made. We do hope you will consider staying with us again. We would love the opportunity to earn your loyalty. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ivonne G wrote a review 6 Nov
4 contributions
This is the worst Embassy suites hotel we have ever stayed. If you are seeking for a quality hotel and top service, do not stay here. Our stay was horrendous. The breakfast was very low quality as well as the "evening reception" which was only stale pretzels. We attempted to use the pool but we spotted mushrooms growing in between the tiles. The room was never cleaned despite out numerous requests to reception so we had to take the trash out and go get at least clean towels. And the worst was at night when the room next to us was rented by a gentleman and at at least 3 ladies that party all night. No one came to stop the adult party. And to top this off, the rate was higher than what I booked, and I made at least 3 attempts to contact the manager of this hotel and as today, the manager has not return calls or emails. This is our last stay in any Embassy suites hotel. Very sad.
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Date of stay: September 2022
Value
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Room Tip: Do not stay in this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cheryl Catrair, Guest Services / Front Office at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 3 weeks ago
We appreciate your candid feedback and offer our sincere apologies for the deficiencies you experienced during your stay. Our guests' satisfaction is of paramount importance to our team and it's apparently we feel short of our goal during your stay. We hope you will give us another opportunity to earn your loyalty the next time you have lodging needs in the area. Thanks again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan P wrote a review Oct 2022
1 helpful vote
I'm a long time Hilton Honors member and own a Hilton timeshare too. I have stayed with Hilton at different properties for over 20 years. I believe this is the worst property I have stayed at. The bathroom was filthy with hair still on the walls. The walls in the room, the bathroom and gym were decaying and turning orange. Housekeeping was rude when we asked for new towels. I thought this was okay since they did not clean my room. Even the cook at the breakfast bar was rude. Very gross but, it even looked like there was a booger stuck on our sheets. I read some poor reviews before booking but ignored them. My mistake!
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Almpt3 wrote a review Oct 2022
40 contributions21 helpful votes
First, I will start off that I was not recognized as a Diamond member when I arrived at the front desk. Once I got in the room, one of the nightstands was missing a lamp. I called the front desk to send us a lamp up which was different from the other lamp in the room. The bathroom had finger prints all over the wall. The tv stand 1st drawer would not close. We requested wash cloth towels twice during our stay and only received one set of towels. The receptionist was not friendly at all. She rushed us off the phone each time we called. There were stains on the floor and white mold all over the let out sofa. There was also mold on the floor behind the couch. I was highly upset when I found the mold on the last day that we checked out. This was the worst experience that I have ever had at a Hilton chain. Something needs to be done about the cleanliness and the hospitality that this hotel lacks. I even left a message for the manager to give me a call and I never heard from them. I took pictures as evidence.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cheryl Catrair, Guest Services / Front Office at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 16 Oct 2022
We appreciate your candid feedback and assure you we are addressing the issues you mentioned. We are currently undergoing numerous operational changes as well as physical improvements to the hotel and hope you will give us one more opportunity to earn your loyalty. Thank you for being a Diamond member!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jas0ntsui wrote a review Oct 2022
1 contribution
Personally I love Embassy Suites and have always had a great experience, but this location SUCKS! The staff is not friendly and nobody smiles around here to welcome their guest. My pillow case was dirty with what looks like makeup, I called the front desk to ask why my room wasn't cleaned and they explained that I had to make a reservation to get my room cleaned. That information should've been communicated right when we checked in and it wasn't. I requested for my room to be cleaned the next day and of course my room never got cleaned. After being told that info I attempted to order towels and never received them until an hour and 45 min later. When I called the front desk asking where my towels were I was told there's a long wait and they are working on it. Fine, but why wasn't that communicated to me the fist time I called. Nobody picked up the phone either when I tried calling the front desk from my hotel phone. I had to use my cell phone to contact someone at the front desk. When I asked to speak to the manager, he wasn't much better either. All he did was say I'm sorry and did nothing to make up for what I had experienced with his staff. When I called for a third time to see why my towels were taking almost two hours to get to me, I was told by the front desk "you can come down here and get the towels yourself" I simply replied "I have a newborn baby, I am not going down there to pick up towels." On top of that I had to kill a bug on the headboard of my bed. Please see the photos attached to see the dirty pillowcase and bug. I don't understand how people in hospitality can't be hospitable. This hotel needs to do better for their guest.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2022
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Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cheryl Catrair, Guest Services / Front Office at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 16 Oct 2022
Jason, thank you for your candid review. Please accept our sincere apologies for the unacceptable service you received. We are currently undergoing several operational improvements as well as physical improvements to our hotel. Your comments will assist us in this process. We hope you'll give us another opportunity to prove to you that we can earn your loyalty! Thanks again for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy N wrote a review Oct 2022
Lake Havasu City, Arizona73 contributions61 helpful votes
This hotel is pretty bad. Never again. I figured “it’s a Hilton, it’s gotta be ok, right”? Wrong. Very disappointed. Parking guys were very friendly though. Do yourself a favor and find another property. Floors and furniture are dirty. I looked under the couch when I pulled the hide-a-bed out. That was a mistake.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Find another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cheryl Catrair, Guest Services / Front Office at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 15 Oct 2022
We are truly sorry you were disappointed with your experience with us. We want to earn your loyalty and are currently making numerous operational improvements to insure these mistakes don't continue. We appreciate your feedback and hope you will give us another opportunity when your travels bring you to the Santa Ana area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
thende175522 wrote a review Oct 2022
1 contribution
Unfortunately my stay was uncomfortable. I flew my family to California to visit Disneyland after having a blast we went to check into the hotel and the front desk staff looked passed me to my wait on a guest that was standing behind me on purpose it made me and my kids uncomfortable.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cheryl Catrair, Guest Services / Front Office at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 15 Oct 2022
We are truly sorry if you felt discriminated against but we can assure you this is not the case and that this was an oversight. We hope you will give us another opportunity to provide you with a better welcoming experience. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Toya wrote a review Oct 2022
1 contribution
So we did a late check of which we’ve done before. This time was slightly different because whoever cleaned and prepared this room didn’t do there job. So it’s 12:30am went to front desk and was told they would bring up the bedding for the sofa sleeper. Then once I got in the shower realized no towels, no floor mats were in the bathroom as they always are. So after waiting 30 minutes because we are tired and want to go to sleep. I called front desk and Daisy she stated was her name locked up at 12:52am and I explained the situation at that point cut me off and said room service is gone. Why would I need room service? Is t the room supposed to be ready for check in? (I asked) she rudely said I suppose so. I said okay so are we going to get the blankets and sheets that we were told y’all were bringing up. She said no they will be here at 7:30am. What a joke lol. I said are you upset Daisy because Im asking for the room to be properly done? Mind you I wasn’t yelling or my voice wasn’t raised because there was no need for that when Im just wanting to go to bed. She said no im not mad but they won’t be here till 7:30am lol. So basically the front desk lied and said they would bring the sheets upstairs just to get us out of there face. That’s honestly the worst customer service. So then I said who would I need to complain to about this now that im sleeping with no sheets on a sofa bed. She rudely and quickly said Mark and that he would be here at 8am and then said is there anything else I could help you with? Now I’d really like to know how this is my fault or if I had any control over the room not properly being done? The one star that I had to click isn’t deserved at all! Daisy (if that’s her real name) was rude for no reason and did not sympathize about there employees not doing there job and simply disregarded anything I had to say all the way down to saying she didn’t care if I did a review. So here y’all go this is my review and the female who worked on 10/9/22 at 12:30am and answered the phone was very rude and not helpful at all. Thank your charging the high prices you charge to now having to sleep with no blanket or sheets. You guys are great!
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cheryl Catrair, Guest Services / Front Office at Embassy Suites by Hilton Santa Ana Orange County Airport
Responded 11 Oct 2022
Thank you so much for taking the time to let us know about your experience. The lack of proper bedding and the lack of concern from our team member is unacceptable. We are truly sorry that this was your experience. Your feedback will be shared with our team to insure this doesn't happen again. We hope you will give us another opportunity the next time you have lodging needs in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$143 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites santa ana - orange county airport north hotel santa ana, santa ana embassy suites
LOCATION
United StatesCaliforniaOrange CountySanta Ana
NUMBER OF ROOMS
300
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EMBASSY SUITES BY HILTON SANTA ANA ORANGE COUNTY AIRPORT HK$922 (H̶K̶$̶1̶,̶0̶8̶6̶) - Updated 2022 Prices & Hotel Reviews - CA

Frequently Asked Questions about Embassy Suites by Hilton Santa Ana Orange County Airport
Which popular attractions are close to Embassy Suites by Hilton Santa Ana Orange County Airport?
Nearby attractions include OC3 Dispensary (0.8 km), Herban Kulture (0.8 km), and Grand Detectives Society (0.8 km).
What are some of the property amenities at Embassy Suites by Hilton Santa Ana Orange County Airport?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Santa Ana Orange County Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Santa Ana Orange County Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Santa Ana Orange County Airport?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton Santa Ana Orange County Airport?
Conveniently located restaurants include Spoon's Grill & Bar, WaBa Grill, and Red Hill Cafe.
Are there opportunities to exercise at Embassy Suites by Hilton Santa Ana Orange County Airport?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Santa Ana Orange County Airport have airport transportation?
Yes, Embassy Suites by Hilton Santa Ana Orange County Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Santa Ana Orange County Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Santa Ana Orange County Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Santa Ana Orange County Airport?
The staff speaks multiple languages, including English and Spanish.