Cheap, Cheap, Cheap... This location of Holiday Inn chain is the worst. Manager of the breakfast shift, Mr. Gabriel, is the only bright spot. He is the most hospitable and courteous employee of Holiday Inn.... Stay Away!!!
I can't express enough what incredible hospitality this hotel has. On the night we all were there, they were having a luau that was spectacular! The food was Amazing and the drinks were off the chart, Fabulous! Mostly, I was so impressed with your hotel staff! Suzie and Annette were so lovely, warm and welcoming that it made us feel like visiting an old friend. They made the whole place shine. Let us not forget Frank who brought his own snow cone and cotton candy maker in for the kids who walked away with the biggest smiles on their faces. Great job everyone. We will not only be back but will tell our friends and family!!! Thank you X's a million.
We stayed there for 5 nights and they never clean the room even with the requests. The hotel is dirty. The staff refuses to give us new towels and they even give us the look when we ask for things. This hotel is loud. You can hear people run, talk, and when they close the door outside. Highly unrecommended.
Booked a 4 night stay here since it was centralized to our vacation plans. I'm also an IHG Platinum Premier member. At check-in, it usually sets in motion of what's to come and I wasn't very weary of what's to come. I didn't get bent out of shape, but the check-in lady didn't even acknowledge my status. She didn't explain the amenities. I knew there was a fitness center and a pool. She didn't even attempt to explain anything. She just swiped my card, gave me my room keys, and directed me towards the elevator. Upon entering the third floor, it was dimly lit. I mean, wow...this is depressing. Opening the room door, it was different. Everything was updated. The room looked clean until you started noticing the cake of dust in the bathroom vent, the air conditioning vent...yuck! Recently renovated, sure, but man...clean the vents! I didn't expect a view since this was a Holiday Inn, but we got a view of air vents and the trash area. Lovely view. On the good side, the beds and pillows were comfortable. There were enough USB and electrical outlets to charge things. Parking was ok at times and requires a pass. Parking is free. On another note, it is a bit disconcerting to see a big sign at check in warning smoking marijuana is prohibited. What sort of clientele does this property attract anyways?…
Stayed 3 nights. Front desk was not very welcoming or friendly. Room had a really weird smell. IHG website said this property had recently been renovated, but it has to have been a while ago because the rooms are just ok and do not appear to have been renovated. Be aware, they do not clean your room during stay. Front desk seemed put off when we asked for fresh towels. Would not stay at this property again.
As a representative for a company that specializes in organizing recruitment events nationwide, we hosted an event at this location this month that featured Fortune 500 companies, government agencies and non-profits. Their staff was incredibly helpful and catered to all our needs. Gabriel, the Catering Manager, was an incredible resource in helping to make our event a great success. It's location is near a major freeway so it's easy to find. I would recommend this venue to anyone looking to make their event a success!
Breakfast Not Included for Platinum members using points. This hotel is cheap and will not include breakfast for platinum loyalty members using points. I booked two rooms for two nights burning almost 50,000 points and this cheap hotel management wouldn’t provide a free buffet breakfast like almost every other Holiday Inn around the country. When cheapness like this is prevalent, there is always other items in the hotel that are just as bad. Stay away.
Everything was fine until I found bed bugs! Room 149. I informed the lady that was at the front desk Monday morning 7/18 and she said that she would adjust my room rate. Now I am dealing with a allergic reaction to the bites! I do not recommend this hotel. Stay Away!
Just when you don't expect it, we received the best service in a long time. Fast, courteous, on-time check-in. Clean renovated room. Surprise, poolside luau. Never better service at reasonably priced breakfast buffet. Special shout out to Carlos, Emma, Minerva and Susie.
--Spiders & other creatures in the corners of the room. --Sink clogged --If you're booking thru another website like Hotel Engine, Priceline, etc., these pigs will not clean your room, no housekeeping for you, sorry.