I've been to several Courtyards in the past but this one has surpassed my expectations! Everyone was super friendly! The front desk manager Patti went out her way to make sure my family and I was comfortable after a long flight. Kristina followed her lead in ensuring our stay was beyond anything we expected! The staff is amazing! I will surely return!
I thoroughly enjoyed my stay. Very friendly and helpful staff, especially Vanessa. Eagerly looking forward to my next stay. Thanks for the wonderful experience. Jonathan you have mentored a great team......
Let's start off by saying Patti and Kristina are the best! They went above and beyond for my daughter and I while we stayed at the hotel. I flew cross country to a town that I wasn't familiar with and they made me feel at home. Friendly is an understatement! Every concern was met and I had zero complaints throughout my stay. The bar staff was delightful and made me feel welcomed even throughout a busy wedding weekend for the hotel. I must say, Marriot did an amazing job with their hires❤️ See you soon Courtyard Santa Ana!
This is a nice hotel located in a corporate area. I called the hotel the day before and received exactly the location I requested. The room was clean, comfortable with nice decor. The staff was friendly and helpful. I did have a problem with parking ( it's limited ) but the staff took care of it and refunded the $20 parking fee. I would definitely return to this hotel.
This hotel lies to customers and not being helpful!! One of my friend forgot her carry on bag right outside the lobby entrance of the hotel. We called and asked if the general manager can check the camera to find who took it to file a missing report, they lied that they dont have security camera there. We did not trust them. So when another friend of mine came back, he pointed out MANY cameras. This hotel continued to lie that the cameras weren’t working! This service is so unacceptable! Imagine if there was an accident happened right in front of this hotel lobby, they won’t have the security cameras to protect your rights!
Be careful to decide to book this hotel. I lost my bags at the entrance. I understand that was my fault and try to reach out the hotel for support to identify the suspect to file the police report and they tried to get away from this by many unreasonable reasons. First they said there is no camera until my friends come there to point out that many cameras out there. Then after that they said that all of those cameras are not working. OMG!!! I cannot believe that. If somethings terrible happens, you definitely got no help from them. Just be careful and think about yourself first to book this horrible hotel. Nobody is going to help you out if you accidentally have trouble. They will lie to you and try to get out of the situation. No security camera working means they don’t care about your safety.…
We were helped out by Shanice, immensely. We had been traveling cross country and were exhausted. Shanice was super friendly and accommodating going the extra mile to get us checked in and comfortable in a great room. I can’t say enough complimentary about her service!
Also overall a very nice hotel to stay, as it is so close to some of California best shopping at South Coast plaza shopping . Have been travelling there for about 10 years now ,and will always stay there. Live in Australia travel there as i am a classic car collector and restorer.
The property was nice upon entry. Our room had minor A/C unit problems. The front desk agent kiara was very pleasant in assisting with switching rooms.The hot tub is closed unfortuantely but the pool was open still, not receieving housekeeping service was a bummer. but the gentleman johnathan at the front desk let us know due to covid we wouldnt be serviced everyday. I would visit this property again.
For the price they charge they should clean the room. They claim they don’t clean dew to Covid. That is a poor excuse. The acoustics are bad and you can hear what ever is going on on upper floor or outside the door. The bathroom is fine and the soaps smell great. The bed is comfortable.