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Holiday Inn Express & Suites Santa Ana - Orange County

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1600 East First Street, Santa Ana, CA 92701-6317
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Traveller (52)
Room & Suite (38)
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About

#10 of 24 hotels in Santa Ana
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Breakfast buffet
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish

Location

Full view
49Car recommended
Grade: 49 out of 100
21Restaurantswithin 1 km
1Attractionwithin 1 km
54Reviews3Q+A7Room tips
Traveller rating
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TravelNurse123 wrote a review 11 Nov
Alabama965 contributions205 helpful votes
The customer service here is phenomenal! This includes the front desk and Housekeeping. My room was clean and well stocked with fresh towels. The hotel was clean and quiet. When I needed my reservation adjusted, Kathy at the front desk, easily and happily provided help. Thanks KATHY! I would highly recommend this hotel!!
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jack S, Public Relations Manager at Holiday Inn Express & Suites Santa Ana - Orange County
Responded 2 weeks ago
Thank you for the outstanding review, TravelNurse123! We're delighted your experience at Holiday Inn Express & Suites Santa Ana - Orange County was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SwimMAC wrote a review Aug 2022
1 contribution
We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.
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Date of stay: July 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sam J wrote a review Jul 2022
Pittsburg, California1 contribution
The smell inside the hotel lobby was disgustingly unbearable. It smelled like a sewer had exploded. On arrival I asked the front desk staff if they notice the smell and it seemed like they were immune to it for whatever reason. I felt crazy but I knew it smelled really bad. Upon check-in I went to my room and the room was even worse, it smelled like a bathroom and unsanitary conditions to be staying in. My mom arrived in the room shortly after and she said the same thing about the disgusting smell. We notified the front desk staff as we deemed it unsanitary conditions for us and my toddler to spend the night in. We were given a refund and checked out immediately. I think this hotel needs the health and sanitation department called on them. Theres no way I would have wasted my time coming here had I known. The rate was $200/day after tax and NOT that close to Disneyland (20 min drive). Upon check out I found somehwere itereally down the street from Disneyland much better than this and cheaper.
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Date of stay: July 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Express & Suites Santa Ana - Orange County
Responded 12 Aug 2022
Hi samij415, Thank you for sharing your experience at our Holiday Inn Express Santa Ana - Orange County, and for being one of our valued guests! We're committed to providing you with the best overall experience. I'm sorry about the situation encountered during your stay. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cyn wrote a review Jun 2022
1 contribution
Be careful that you might have to endure loud music right across the street at midnight and rude front desk service if you choose to stay at this hotel. The music was so loud and continued until 12:30 am. I couldn’t sleep so called the front desk and asked if they know when the music would stop, the male staff suggested me to call the police about the situation because there is nothing the hotel can do about it. While I was shocked about the man’s attitude from the other side of the phone, he just hung up on me. Very poor location and worst customer service I’ve ever experienced.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Express & Suites Santa Ana - Orange County
Responded 9 Jul 2022
Hi Cyntsai6, Thank you for choosing our Holiday Inn Express hotel brand for this trip and for sharing your feedback. I am glad to have been a host to one of our valued guests. I trust that all is well. We do our best to provide top-notch service and accommodation, but I'm sorry to learn about your experience. Trust that your thoughts will not be left unspoken. I took the necessary steps to ensure our Hotel Management team gets to read your post to serve as a coaching point and a reference for improvement. I hope you give us the chance to turn things around the next time you stay with us. All the Best, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jerry C wrote a review Apr 2022
Jacksonville, Oregon4 contributions
The front desk staff were not accommodating for an early check-in or a late check-out. Only two elevators and one wasn't working and someone remarked it had been out of service for a while. This made us the elevator less than optimal. Breakfast was not up to the standard I was used to at Holiday Inn. Room and lobby were clean and fresh. Bathroom was not really looked at as the shampoo/conditioner/body wash containers were either empty or almost empty. Free parking is a real plus in Orange County. Lots of families so it was a little noisy.
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Date of stay: April 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hamed S. H wrote a review Mar 2022
Hurst, Texas80 contributions36 helpful votes
It was a clean property with standard amenities. The neighborhood was not very attractive. But it was in convenient distance from the Disneyland. The breakfast was OK, not very special. The fruits were not as good as expected from a hotel in California. The major problem was slow and poor maintenance. During our 4 days stay, one of their two elevators was broken. So we had to wait a lot for the elevator and many times had to use the stairs. Also, the bath water was cold on a Friday morning for few hours. The front desk simply told us that maybe many people are taking shower! This doesn’t make sense. The hot water reserve should be enough to support many rooms in a hotel.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Express & Suites Santa Ana - Orange County
Responded 7 Apr 2022
Hi hamedsh2014, Thank you for writing to us about your experience in Holiday Inn Express & Suites Santa Ana - Orange County. Our hotel provides a quality stay in an environment of peace and simplicity. I saw your remarks, and I'm sorry that unforeseen events made you have a bad experience. I understand your disappointment about these matters. I forward your comments to our maintenance managers for evaluation. We have taken action to avoid this from bothering guests in future stays. I hope you allow us to serve you on your next stay so we can give you the services of excellence customary in our chain. Warm regards, Oscar C. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bps_traveler wrote a review Mar 2022
Los Angeles37 contributions60 helpful votes
Stayed here a week ago for a work trip. Nice and convenient to get to work. Staff from front desk to cleaning staff were pleasant. The room was comfortable. Comfortable bed and a hot shower. Water pressure was so-so. Bonus of the mirror not fogging up after a shower. Room was large and quiet. Biggest gripe was breakfast. It fell short of the Fullerton Holiday Inn Express. Fullerton, at least, had cinnamon rolls. None at Santa Ana and the breakfast buffet options just weren't great. Hopefully, I just didn't miss the rolls, but not in plain sight well to my old eyes. Have to go back out to the area again in April for work and don't think I will be staying here.
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Date of stay: March 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Other at Holiday Inn Express & Suites Santa Ana - Orange County
Responded 21 Mar 2022
Hello bps_traveler, Thank you for staying with us and for taking the time to leave us a review! I'm thrilled to know that you liked the location, and that you're delighted with the service provided by our staff. It's also nice to hear that you found the room comfy. However, I am sorry for the letdown with the water pressure and the breakfast. As our guests, we want to do our best to make sure we always meet your expectations, if not exceed them. I appreciate you letting us know about your experience. I would like to assure you that these areas will be given immediate attention by hotel management. I hope that you will give us another try when you travel back to the area! Many thanks, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lawrence C wrote a review Aug 2021
San Diego, California918 contributions219 helpful votes
Bordering between 1-2 stars.....for various reasons. Front desk reception.....the man who received us needs SERIOUS customer service training. Other staff were pleasant. What an attitude for anything I needed....see below. Room was not properly serviced....trash left in refrigerator, coffee and associated items were not replenished. Dresser is need of handles. Overall cleanliness, both in the room and on property is lacking. Balcony door does not open, and access is permanently removed.
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Date of stay: August 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Santa Ana - Orange County
Responded 1 Oct 2021
Dear flaviator, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay due to your check in experience, that your room was not serviced and the cleanliness in our hotel. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the service of our staff was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thao N wrote a review Jul 2021
Elk Grove, California25 contributions58 helpful votes
My family and I were in Orange County, CA for the 4th of July weekend. The hotel was great with big bathroom and comfortable beds. The TV was terrible as I cannot catch the cable network channels, keep freezing, and called to front desk staff was met with a shrug as we don't have maintenance staff to fix problem. Room was not sound-proof as fireworks can be heard into wee hours of July 5th. Breakfast entrees were the same 2 days in a row and to-go in post COVID pandemic era and to-go bags. Check-in and check-out was seamless and on-line. I will be back in Orange County, CA , in the future, and I would not recommend the hotel unless the tv issue is fixed and the room is more sound-proof.
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Date of stay: July 2021
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Room Tip: Room is not sound proof; check with hotel whether full breakfast or to-go breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Santa Ana - Orange County
Responded 12 Aug 2021
Dear Thao N, Thank you for choosing Holiday Inn Express Santa Ana - Orange County I would like to apologize for not meeting your expectations that there was no maintenance staff to fix the TV, the food we served was the same food two days in a row and that the rooms are not soundproofed. We strive to make each stay as pleasant and comfortable as possible. Be assured that I will use your comments to coach our team in order to provide a better experience in the future. Despite our shortcomings, I am happy to see that the bathroom and comfortable beds were still appreciated. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments! Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Indi237 wrote a review Jun 2020
Newport Beach, California176 contributions108 helpful votes
I recently stayed at the HI Express in Santa Ana, It's only a mile or so from the downtown area. Check in was easy and all the virus prevention items were in place. I had a nice sized room that included microwave, minifridge, Keurig coffee maker and even a safe. The TV was huge! The hotel uses an energy efficient AC system that does not make a sound. It takes 10-15 mins to get going, per the front desk. The room was in great shape. The fixtures were all in good shape and the room was noticeably clean. The pool and restaurant are currently closed, though I did see a shop of sorts with snacks. The view is not great, though you can see the mountains. The room was clean and quiet. It was a good place to get caught up on work. The staff was pleasant and helpful. I would recommend this hotel for a stay in the Santa Ana are.
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Date of stay: June 2020
Rooms
Location
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Room Tip: A good place to get some work done
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$131 - US$172 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaOrange CountySanta Ana
NUMBER OF ROOMS
161
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HOLIDAY INN EXPRESS & SUITES SANTA ANA - ORANGE COUNTY - Updated 2022 Prices & Hotel Reviews (CA)

Frequently Asked Questions about Holiday Inn Express & Suites Santa Ana - Orange County
Which popular attractions are close to Holiday Inn Express & Suites Santa Ana - Orange County?
Nearby attractions include Santa Ana Zoo at Prentice Park (0.5 km).
What are some of the property amenities at Holiday Inn Express & Suites Santa Ana - Orange County?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Santa Ana - Orange County?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Santa Ana - Orange County?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Holiday Inn Express & Suites Santa Ana - Orange County?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Santa Ana - Orange County?
Conveniently located restaurants include Avila's El Ranchito, Niki's Tandoori, and Bari Pasta & Pizza.
Are there opportunities to exercise at Holiday Inn Express & Suites Santa Ana - Orange County?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Santa Ana - Orange County?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Santa Ana - Orange County offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Santa Ana - Orange County?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Santa Ana - Orange County?
Many travellers enjoy visiting Kellogg House (6.5 km).