Terranea Resort
100 Terranea Way, Rancho Palos Verdes, CA 90275
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Avg. HK$2,745 /night, 12/11 - 12/12
HK$9,501
per night
HK$5,828
per night
HK$2,154
per night
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4.0
#1 of 1 resort in Rancho Palos VerdesLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Terranea Resort is an oceanfront luxury resort in Rancho Palos Verdes, California, featuring a spa, fitness center, golf course and dining. Terranea offers land and ocean activities for kids and adults, making it the ideal Los Angeles destination for family vacations and getaways. This coastal resort also offers Southern California style meeting room facilities and wedding venues.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Golf course
Aerobics
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Minibar
Flatscreen TV
On-demand films
Room service
Safe
VIP room facilities
Iron
Refrigerator
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish
Location
100 Terranea Way, Rancho Palos Verdes, CA 90275
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 58 out of 100
58
Los Angeles Intl Airport
22.6 km•
See all flights
Long Beach Municipal Airport
24.3 km•
See all flights
10 Restaurants
within 1 kilometer
Reviews
4.0
6,570 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Terranea Resort is celebrated for its vibrant atmosphere, enhanced by live music and thoughtful personalized decorations that craft a delightful ambiance. While some guests question the value for money, the resort's plentiful amenities, including serene pools, a luxurious spa, and scenic hiking trails, are frequently commended. Room experiences can be inconsistent, ranging from immaculate and cozy to those needing maintenance.
Service reviews are mixed, with reports of both commendable personalized attention and occasional lapses in promptness. The resort's cleanliness and idyllic location are consistently praised, offering both tranquility and stunning views.
Location
Picturesque
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Pristine
Service
Inconsistent
Amenities
Top-notch
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6,570Reviews57Q+A100Room tips
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Detailed Reviews
The grounds are luxurious but I wish that Terranea staff provided 5* service... Due to COVID, the resort is generally under staffed and the amentities lack a high-end feeling. There is no valet and the staff at the entrance of the hotel will not assist with luggage at all. The spa, spa pool and cielo adults pool are all still closed. The gym is by appointment only (in 45 minute time slots) and guests in the gym are still required to wear masks. Adult guests at the main pool were required to wear wristbands, which cheapens the experience. At only 37% resort capacity, it was embarrassing to sit at the pool and watch staff chase down adult resort guests for wristbands, while any child or teenager is running around the pool grounds without wristbands (or masks). The Terranea needs to provide an enhanced guest experience by simply recording the guests that enter the pool area and keeping track of them in a more personalized way. There are no poolside waiters and the food beverage menus are extremely limited. Canned beverages only at the pool. If you need housekeeping services, forget it. There is no daily maid service and the resort phones are not answered with reliability. If it wasn't for the beautiful grounds and vistas of Palos Verdes, we would never return.
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Boyd, General Manager at Terranea Resort
Responded 23 Jul 2020
Dear ErikaNewman, Thank you for choosing to stay with us. We are sorry to learn that your experience did not meet your expectations. Please accept our apologies for the service mistakes you encountered. We are committed to delivering exceptional service and amenities for our guests in accordance with the guidelines and mandates provided by the government and department of public health. We value your feedback and we will be sure to share your remarks with our management team for further review and investigation. We hope you will consider returning again as our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying at the Terranea was truly a treat overall, which is why I’m giving four stars. Everyone at the resort greeted me with smiles. The scenery is unbeatable. It’s ridiculously expensive (e.g. $30 glasses of wine, $30,000 for a/v setup, thousands of dollars for outdoor lighting), but you’re paying a premium for the venue and the views.
That said, for the prices we paid, the service fell below expectations. I was originally given the farthest room in the building from the conference facilities, right by the Vista pool (no privacy and loud). I immediately called and asked to be moved to a closer, quieter room. The front desk said they’d have to ask my group coordinator and would get back to me. Two hours later, no one had called me or my group coordinator. The person I spoke to had no idea what I was talking about. Frankly, I think they just ignored my request.
Housekeeping was a disappointment. No one cleaned my room on my second day, despite my being out of the room for over 3.5 hours in the morning and making sure to remove the “Do Not Disturb” sign. When I called for housekeeping service later in the day, the front desk said only turndown service was available after 4pm, which I requested. I returned to my room FIVE hours later, and still, no one had serviced my room.
The next day, housekeeping somehow managed to bend the hairdryer plug prongs so that it couldn’t be plugged in (see photo). I called for a new hairdryer and asked to please rush it, as I was getting ready for a dinner program. Another call and 30 minutes later, I got my hairdryer. Needless to say, I was late for dinner. I’ve honestly had much better service at budget-friendly chains like Fairfield and Comfort Suites!
Also, I almost stepped on broken glass in the hallway (see photo) and was nearly run over by a housekeeping cart. The housekeeping staff member was pushing the cart and hollering at her colleague, but was not watching where she was going. The checkout line was ridiculous. No late checkout whatsoever, and checkout time is 11am. I probably would have stayed a bit longer to check out the spa and stores had they been more accommodating about checkout.
For what you pay, I was disappointed by the way simple requests were treated. I would really hesitate to stay here again when there are so many resorts of this caliber that have far better service. However, the views and grounds were breathtaking, and the restaurants were good.
That said, for the prices we paid, the service fell below expectations. I was originally given the farthest room in the building from the conference facilities, right by the Vista pool (no privacy and loud). I immediately called and asked to be moved to a closer, quieter room. The front desk said they’d have to ask my group coordinator and would get back to me. Two hours later, no one had called me or my group coordinator. The person I spoke to had no idea what I was talking about. Frankly, I think they just ignored my request.
Housekeeping was a disappointment. No one cleaned my room on my second day, despite my being out of the room for over 3.5 hours in the morning and making sure to remove the “Do Not Disturb” sign. When I called for housekeeping service later in the day, the front desk said only turndown service was available after 4pm, which I requested. I returned to my room FIVE hours later, and still, no one had serviced my room.
The next day, housekeeping somehow managed to bend the hairdryer plug prongs so that it couldn’t be plugged in (see photo). I called for a new hairdryer and asked to please rush it, as I was getting ready for a dinner program. Another call and 30 minutes later, I got my hairdryer. Needless to say, I was late for dinner. I’ve honestly had much better service at budget-friendly chains like Fairfield and Comfort Suites!
Also, I almost stepped on broken glass in the hallway (see photo) and was nearly run over by a housekeeping cart. The housekeeping staff member was pushing the cart and hollering at her colleague, but was not watching where she was going. The checkout line was ridiculous. No late checkout whatsoever, and checkout time is 11am. I probably would have stayed a bit longer to check out the spa and stores had they been more accommodating about checkout.
For what you pay, I was disappointed by the way simple requests were treated. I would really hesitate to stay here again when there are so many resorts of this caliber that have far better service. However, the views and grounds were breathtaking, and the restaurants were good.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert B, Guest Relations Manager at Terranea Resort
Responded 25 Feb 2020
Dear CarolinedD7674OD, Thank you for choosing to stay with us and for taking the time to share your detailed review. We are glad you found your stay to be a treat overall and that you felt the scenery was unbeatable and your welcome warm and inviting. Please know we value you as our guest and hope you will accept our sincere apologies for the service mistakes you encountered. We are committed to delivering exceptional service and amenities for all of our guests and we will share your remarks with our management team. We do hope you will return again as our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
It's obvious that Terranea is still finding it's footing after reopening in our Covid-19 reality. Everything felt so regimented. Example, if you're 10 minutes early for a dinner reservation, you'll have to wait until exactly your time. But once you're sitting down, the service and menu choices (Bashi and Catalina) were excellent. There was no room cleaning during my stay and not once was I asked if I needed anything like an extra towel. When you're paying upwards of $425 per night (on a special before taxes , resort fee, parking) little things can make a big difference. But the property and it's location make up for any shortcomings.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Boyd, General Manager at Terranea Resort
Responded 9 Sept 2020
Dear Scott M, Thank you for taking the time to share your feedback! We are so pleased that you enjoyed the property and dining experience at bashi and catalina kitchen. Terranea is committed to providing our guests with excellent service, and your remarks assist in enhancing that experience. Please accept our sincerest apologies for any inconvenience caused based on government and health department mandates related to COVID-19. Thank you and we do hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came here from Scottsdale for a Thu-Sun quick trip for my 40th birthday. Upon check in we learned that the main pool was closed for renovations. Of course this is where there is a water slide that I had promised my kids! and upon hearing it was closed my daughter was crying. They gave us no indication prior to arrival that this was the case. Even the main breakfast and lunch restaurant -Catalina -had all of their windows covered by plastic sheeting because of exterior renovations. Very depressing to eat there while we were waiting for our room to be ready. It was the most disappointing entrance to what was supposed to be a wonderful vacation. At lunch the server and manager were very kind and felt my frustration and promised that they would do everything to make our trip wonderful. He even said he was noting our reservation so that the rest of the staff would make up for our disappointing entrance. My husband had even told them in advance that it was my 40th birthday but at no point on the trip did we receive an amenity in the room. Other than a complimentary mimosa at breakfast and a complimentary dessert at dinner on my birthday we did not receive anything special. I had celebrated my birthday with friends a little early in Sedona, and of course at Enchantment Resort they just put complimentary champagne and chocolate covered strawberries in the room. This would’ve gone a long way to make up for some of the disappointments we experienced but nothing extra was done. I normally wouldn’t complain about a lack of amenity, but considering we came with our kids on a family trip and found out the family pool was closed, they could’ve done a little more to make it up to us. On top of that, the pool that we COULD go to (the adults only pool was still closed to kids), had NO kids toys or anything for them to play with.
Also our server at Nelson’s was terrible. He came up to our table and just stood there. He didn’t introduce himself, tell us what he recommended, offer us another beverage, or even dessert. I had complained enough at lunch and didn’t want to embarrass my family by complaining again so we let it go. The fish tacos were delicious though. We also had a lovely dinner at Marsel. The resort in general is beautiful. I think we just hit it at the wrong time. But if you want to celebrate a special occasion here, don’t except any extra special treatment. We could have stayed in Scottsdale at the golf community where we live and experienced much better treatment for a lot less money.
Also our server at Nelson’s was terrible. He came up to our table and just stood there. He didn’t introduce himself, tell us what he recommended, offer us another beverage, or even dessert. I had complained enough at lunch and didn’t want to embarrass my family by complaining again so we let it go. The fish tacos were delicious though. We also had a lovely dinner at Marsel. The resort in general is beautiful. I think we just hit it at the wrong time. But if you want to celebrate a special occasion here, don’t except any extra special treatment. We could have stayed in Scottsdale at the golf community where we live and experienced much better treatment for a lot less money.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert B, Guest Relations Manager at Terranea Resort
Responded 19 Mar 2020
Thank you for sharing your review, Casey. We sincerely value your feedback and are saddened to hear your experience did not exceed your expectations. Terranea is committed to providing a wonderful and comfortable experience for all of our guests, and we sincerely hope to welcome you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is amazing but bring food from outside as restaurants are closed or have no staff or availability to serv you and your family. Housekeeping won’t arrive to clean your room and concierge won’t pick up your calls as holding time is 1-2 hours.
Indoor dinning is extremely limited to a point that espresso is not an option same goes for avocado toast and many other basic products.
Pool has no available seating during the weekend, and you will pay high $ to seat on the floor using a towel! the main reason is short of staff, other pools are closed to private events or adults
Restaurants are mostly closed or private events and whatever open is "full", so make sure to have reservations couple of days before! Guests of the hotel need to compete with outside guests for hotel services and same goes for private events.
Paying high $$$$$ for a room worth less then conferences and events
On the other end some positive feedback the resorts are Beautiful and have many beautiful weddings and front desk team is genuinely nice, but their power is extremely limited! same goes for the restaurant staff which are tired from getting yelled by customers for not able to serv them,
Indoor dinning is extremely limited to a point that espresso is not an option same goes for avocado toast and many other basic products.
Pool has no available seating during the weekend, and you will pay high $ to seat on the floor using a towel! the main reason is short of staff, other pools are closed to private events or adults
Restaurants are mostly closed or private events and whatever open is "full", so make sure to have reservations couple of days before! Guests of the hotel need to compete with outside guests for hotel services and same goes for private events.
Paying high $$$$$ for a room worth less then conferences and events
On the other end some positive feedback the resorts are Beautiful and have many beautiful weddings and front desk team is genuinely nice, but their power is extremely limited! same goes for the restaurant staff which are tired from getting yelled by customers for not able to serv them,
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Date of stay: July 2021
Rooms
Location
Service
Room Tip:Â Best view, top floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Boyd, General Manager at Terranea Resort
Responded 23 Jul 2021
Dear MrGreenberg, Thank you for taking the time to share your experience. We are glad you enjoyed the beautiful location and weddings on property. We are very sorry that your stay did not meet your expectations. We have shared your thoughts with senior management and we will be discussing your remarks with our teams. Although we understand your time with us was not up to expectations, we do hope that you give us another opportunity to be our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall the hotel and property are stunning. I have one complaint that is worth noting - on day 3 we requested a room refresh and returned to find 2 bath towels and one set of sheets stacked on the bed - trash cans were still overflowing and nothing had been tidied or “refreshed.” For a room that starts at $1000/ night I would say this is unacceptable service.
There are food options to please even the most restricted diets (except for maybe someone who is on a juice cleanse). We tried every restaurant on property including room service.
They offer an exciting variety of excursions. The spa experience was notable. The surrounding coves and trails are a fun adventure too!
There are food options to please even the most restricted diets (except for maybe someone who is on a juice cleanse). We tried every restaurant on property including room service.
They offer an exciting variety of excursions. The spa experience was notable. The surrounding coves and trails are a fun adventure too!
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Boyd, General Manager at Terranea Resort
Responded 29 Jun 2021
Dear fallyn222, Thank you very much for sharing your feedback. We are glad you felt the variety of excursions, spa, hiking and adventures were exciting! We also want to thank you for your constructive comments about your room refresh. We have taken your thoughts to heart and shared with our management team to improve upon. We would appreciate the opportunity to show you an extraordinary visit on your next stay with us. We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I want to start this review by saying the staff is fantastic. Everyone was so helpful and genuine, and did their best to help us with any/all challenges. However that said, we will not be returning anytime soon. While the property is beautiful, the resort is skimping on benefits for the guests and focusing on profits. All doors and windows of the resort in the main areas are open 24/7. As the temperature drops significantly at night and even during the day was very chilly, if you are stuck with a room on the main/ground floor be prepared to wear a parka anytime you walk out of your room. Do they just not want to pay the heat bill so that customers can be comfortable? Additionally, there is a $50 resort fee and $50 parking fee because even though there is self parking, you still have to pay the $50 if you want to keep your car onsite. Our car was clean when we arrived, and after two days was returned to us covered in bird poop and debris from the tree it was parked under. For that amount of money and lack of parking options, you'd think they could at least clean the car off before returning, now we have to pay to get our car cleaned again. The room itself needs a major upgrade. We booked an ocean view room, but the slider door was so old and broken we could not even open it to experience any fresh air let alone the balcony and view. They need to fix the plumbing, as the tub drained extremely slow and water pressure in the shower was terrible. The dimmer lights in the bathroom did not work and one of the two phones in the room did not work. If you do not have a reservation at one of the onsite restaurants you have no option to eat there, as they will not even allow you to order food to go. Yet - good luck trying to get the concierge to help you with booking a reservation, as there was never anyone there to help.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rodrigo Ibanez, General Manager at Terranea Resort
Responded 30 Dec 2021
Dear Kira S, Thank you for taking the time to share your review. We are sorry to hear that your experience did not meet your expectations. Please know that we are committed to delivering exceptional service to every guest and your service mistakes are not typical. We have shared your feedback with our management team to further investigate. We hope you will consider staying with us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an ocean front room and the view was amazing! When you arrive, your experience starts with a long line, then probably your room would not be ready. Nobody greets you and the guy who is supposed to pour sparkling wine for the new arriving clients asks you to first wait in line to check in and does not seem friendly at all. Lexus experience (part of the resort fee) is not advertised and when we asked about it, we were discouraged to try it as it was a hassle. Departure experience is equally long and tedious. It’s hard to reach the front desk via the phone as nobody picks up. The hotel was overcrowded as they try to host as many weddings as possible to cover their costs.
Key problem: cleanliness. We requested additional cleaning as the bedside tables and bathroom were visible dirty when we arrived. Poor water pressure and dripping shower, broken luggage rack, and stains on the throw pillows are among other things that stood out during our stay. We left our detailed feedback and the hotel gave us a 1-night discount which is great but still a bit disappointing to come to such a beautiful location and have no customer service. It was also a birthday celebration and there was no happy birthday card from the management, which was a bit odd.
Key problem: cleanliness. We requested additional cleaning as the bedside tables and bathroom were visible dirty when we arrived. Poor water pressure and dripping shower, broken luggage rack, and stains on the throw pillows are among other things that stood out during our stay. We left our detailed feedback and the hotel gave us a 1-night discount which is great but still a bit disappointing to come to such a beautiful location and have no customer service. It was also a birthday celebration and there was no happy birthday card from the management, which was a bit odd.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Boyd, General Manager at Terranea Resort
Responded 31 Aug 2021
Dear mayamisunshine, Thank you for taking the time to leave detailed feedback. We have shared your thoughts with senior management and we will be discussing your remarks with our teams. We are constantly looking for ways to improve upon our service and hospitality and it is with feedback like yours that we are able to do so. We do hope that you give us another opportunity to be our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Completely agree with the other reviewer. We arrived for a friends trip staying in a 2 bedroom bungalow. We had to take our luggage all the way across property up and down stairs because no bell boy. There will be no maid service to your room due to covid. They would allow the maintenance men in to service the room since the AC was not working, but it was unable to be fixed for the 4 day stay. We got the pleasure of repeatedly calling to remind them. To Terrenea’s credit they did offer a room credit, but for a resort that currently charges 1400/night for this room must we chase you down for maintenance? Half the pools are unopened as is the spa. Of the pools that are open, it is self serve drinks, and they REQUIRE you to purchase a meal in order to obtain alcohol.
I can understand needing to “cut down on staff” except it’s frustrating watching 10 staff members talk to each other’s through a window when you can’t get one of them to serve you. Having 4 people sit at a table to hand you a pool towel and tell you to wear a mask but no one to bring you a drink at the pool.
I completely understand having to alter services due to covid? I do not understand charging top dollar, full resort fees and offering nothing in exchange. I was considering changing our family vacation in three weeks when we first got here because the location and property were so lovely? Then I stayed here. Absolutely not.
I can understand needing to “cut down on staff” except it’s frustrating watching 10 staff members talk to each other’s through a window when you can’t get one of them to serve you. Having 4 people sit at a table to hand you a pool towel and tell you to wear a mask but no one to bring you a drink at the pool.
I completely understand having to alter services due to covid? I do not understand charging top dollar, full resort fees and offering nothing in exchange. I was considering changing our family vacation in three weeks when we first got here because the location and property were so lovely? Then I stayed here. Absolutely not.
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Boyd, General Manager at Terranea Resort
Responded 30 Jul 2020
Dear lovetoplay, Thank you for choosing to stay with us and we are glad you enjoyed the location. We value you as our guest and are committed to delivering exceptional service and experiences for all of our guests and associates. Please accept our sincerest apologies for any inconvenience caused based on government and health department mandates related to COVID-19. We do hope you will consider returning as our guest and look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As an LA local we went as a 3-night get away to relax and unwind in luxury. However, nothing was luxurious. We had to call housekeeping three times to bring fresh towels and then when they arrived they were missing half of what we had requested. The room was OK, internet never worked, food (Catalina, In-room, Marsai, Nelson’s and Pool Grill) was VERY overpriced for the basic quality. My children have food allergies and none of the restaurants could easily answer my questions around allergens. I expect so much more from a 5-star hotel.
DO NOT recommend if you are looking for a luxurious experience. Do yourself a favor and head to the Four Seasons instead!
DO NOT recommend if you are looking for a luxurious experience. Do yourself a favor and head to the Four Seasons instead!
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Boyd, General Manager at Terranea Resort
Responded 28 Oct 2020
Dear Resort28421142557, Thank you for taking the time to share your experience. Please know that we are committed to delivering exceptional service and experiences for all of our guests and we would appreciate the opportunity to speak with you directly to further investigate your stay. Please share your preferred method of contact via email to social (at) terranea (dot) com. Thank you and we do hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t know about day passes
No it was not all-inclusive.
Greetings and thank you for considering Terranea for your next getaway. Yes, our Villas and Casitas have full washers and dryers. Please feel free to contact our reservations team with any additional questions or for further assistance booking. Thank you.
That seems like a question that could be answered by calling the resort directly.
The upper and lower pools were open on Labor Day weekend, but do check website as 4-1-1 should be current.
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"One night is not enough! Book at least two. Book an ocean view room for sure.. that’s a must! "Read full review
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PRICE RANGE
HK$3,141 - HK$5,279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
terranea hotel rancho palos verdes, terranea resort rancho palos verdes
LOCATION
United StatesCaliforniaRancho Palos Verdes
NUMBER OF ROOMS
582
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingTERRANEA RESORT - Updated 2024
Frequently Asked Questions about Terranea Resort
Which popular attractions are close to Terranea Resort?
Nearby attractions include Point Vicente Lighthouse (1.2 km), Pelican Cove Park (0.6 km), and Frank A Vanderlip Sr Park (0.6 km).
What are some of the property amenities at Terranea Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Terranea Resort?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Terranea Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Terranea Resort?
Conveniently located restaurants include Nelson's, Mar'sel, and Catalina Kitchen.
Are there opportunities to exercise at Terranea Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Terranea Resort have airport transportation?
Yes, Terranea Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Terranea Resort located near the city centre?
Yes, it is 0.9 km away from the centre of Rancho Palos Verdes.
Are any cleaning services offered at Terranea Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Terranea Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.