Fairfield Inn & Suites Ontario Rancho Cucamonga
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About
#10 of 12 hotels in Rancho Cucamonga
Location
Cleanliness
Service
Value
Looking for a place to stay in Rancho Cucamonga? Then look no further than Fairfield Inn & Suites Ontario Rancho Cucamonga, a family-friendly hotel that brings the best of Rancho Cucamonga to your doorstep.
Rooms at Fairfield Inn & Suites Ontario Rancho Cucamonga provide a flat screen TV and air conditioning, and guests can stay connected with free wifi.
In addition, while staying at Fairfield Inn & Suites Ontario Rancho Cucamonga guests have access to 24 hour front desk. You can also enjoy a pool and breakfast. Need a place to park? Free parking is available at Fairfield Inn & Suites Ontario Rancho Cucamonga.
Nearby landmarks such as Rancho Cucamonga Epicenter (1.7 mi) and Cucamonga Service Station (2.9 mi) make Fairfield Inn & Suites Ontario Rancho Cucamonga a great place to stay when visiting Rancho Cucamonga.
During your visit, be sure to check out one of Rancho Cucamonga's popular ribs restaurants such as Lucille's Smokehouse BBQ, Lazy Dog Restaurant & Bar, and Famous Dave's, all a short distance from Fairfield Inn & Suites Ontario Rancho Cucamonga.
During your visit, be sure to check out a popular waterfall like North Etiwanda Preserve, which is a short distance from the hotel.
We’re sure you’ll enjoy your stay at Fairfield Inn & Suites Ontario Rancho Cucamonga as you experience everything Rancho Cucamonga has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Kids stay free
Electric vehicle charging station
Parking
Wifi
Outdoor pool
Heated pool
Breakfast available
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Housekeeping
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
76Somewhat walkable
Grade: 76 out of 100
75Restaurantswithin 1 km
5Attractionswithin 1 km
42Reviews1Q+A6Room tips
Reviews
Traveller rating
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This is a Exceptionally good hotel. Rooms are nice, clean and comfortable. Bathrooms are nice and big with nice shower. Couch is very comfortable to relax on. Internet works very well. Hotel staff are excellent. They greet you every time you come into the hotel. Makes you feel welcome. Outstanding service!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The front desk named Angela notice that I looked so tired and I told her that I drove 5 1/2 hours from Vegas to Rancho. After checked-in I went to get coffee but it was cold, she saw me that I was frustrated. After 10 minutes in my room Angela (the front desk person) called and telling me that she made a fresh pot of coffee. I was surpised and made my day after drinking the coffee. I appreciate very much what Angela did to me. She went over the line. she knows how to treat a guest .
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 1 Sep 2022
Thank you for choosing our hotel. We understand how exhausting traveling can be, but when you walk in our doors we want you to feel refreshed and energized. Please be assured I will pass along your positive comments to Angela. We can't wait for you to be our guest again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most business travelers like myself not only want a clean modern hotel, but most importantly we want to start the day off with a good breakfast. Not here. The breakfast they serve is laughable at best. I went to get an ice cream one night and was told to stand in line. Instead of just taking my room number and charging after she was finished checking a guest in, the fat guy working with her told me that I had to wait in line. The ice cream was already melting. I put it back. Checking out early tomorrow. They do not lnow how to treat guest with high status with Marriott. Guests like us pay the bills, but the fat guy would rather have me wait amd let the high cream melt all over my hand. Just opened a major project in the area. Will not stay here another night.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 25 Jul 2022
Providing the highest level of hospitality is our number one priority and I apologize for failing to meet your expectations. Unfortunately, when you purchase an item from the market your item needs to be scanned for purchase by the cashier. Again, I am sorry if there was a line. Please be respectful when in your feedback when describing team members.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This used to be my go-to hotel when I was in the area and I looked forward to returning. Reserved a suite, as I’ve did in the past. However, they’ve made drastic and unexcusable cuts, blaming it on covid (instead of being honest and blaming it on costs or staffing issues). They refused to offer housekeeping, even upon request, despite this being in direct violation with Marriott’s minimum brand standards. Their so called breakfast was also the worst I’ve ever had (forcing us to dine elsewhere), including 60+ US hotels during June-December 2021, and the service lousy. Zero elite recognition. I reported the property to Marriott’s customer service during my stay, and then my suite was suddenly serviced and cleaned, but no excuses and no explanations. I will never, ever return and I would advise everyone else to do the same. Show this property that service matters and spend your dollars on a hotel that values its guests. That said, the rooms are stylish and the location excellent, which is why I’m giving it two stars instead of one.…
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Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 10 Jan 2022
Thank you for taking the time to share your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We work hard to deliver an exceptional guest experience and in your case we fell short. We wish you the best on your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was BY FAR the WORST experience I have EVER had with a Fairfield Marriott. I came from North Carolina to California with a newborn. When I got into my room there was crumbs and prior dirt stains as if the housekeepers only "fluffed" the beds. My family got in at 12 midnight. My baby had already laid down comfortably on top of his blankets (because I couldn't lay him on the dirty sheets). My elderly father then, went to use the bathroom and he almost fell because the toilet seat was not in place. I made a minor complaint stating my concerns to the lady at the desk and she apologized and said she would bring it to the attention to her GM in the morning.. Due to it being late we did not want to switch rooms (any mother of a newborn baby knows how hard it is to get a baby back to sleep and honestly the room should've been prepared before I stepped foot in the room). So today ( August 31st 2021 at 10:30am) during check out the general manager Desiree Maciel did NOT Handle our concerns as a General Manager should. Desiree Maciel had the NASTIEST attitude I have EVER experienced in my entire life. She immediately snapped on us. She called us "privileged" to even stay at this hotel with a "friends and family discount" She COMPLETELY disregarded my concerns about the room and continued to get loud and belligerent with my brother and father. As I've stated before we traveled from North Carolina and have been to 4 different Fairfield Marriotts and I haven't had ONE PROBLEM. Not to mention my brother is a Marriott bonvoy member. Desiree Marciel does NOT need to be in customer service. She left a bad taste in my mouth and I have a lot of family and friends that go to Marriott often I will make sure I let EVERYONE know to NOT go to this particular Marriott because they did not hold the General manager Desiree Maciel to a Higher standard. Out of all of the other hotels I could have went to I chose the Fairfield by Marriott and Desiree Maciel ruined my future experience at this Marriott. I honestly hope she is taken down from her position because she does NOT know how to properly run a hotel by making sure the maintenance men are checking the rooms and the housekeepers are thoroughly clean the beds (especially in this pandemic). This horrible experience with Desiree Maciel happened at this Address: 9550 Pittsburgh Ave, Rancho Cucamonga, CA 91730…
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 1 Sep 2021
Thank you for your feedback. Providing the highest level of hospitality is our number one priority everyday, for every guest. I sincere apologize for falling short of meeting your expectations. Please be assured we fully inspected, disinfected and removed all linen and terry from the room prior to check in and replaced fresh clean linen for your arrival. At checkout, I personally went to the room and made sure everything was in working order. I wish I had the opportunity to speak to you regarding your experience. However, we will continue to make sure our cleanliness is of the highest priority. Thank you for your feedback and we wish you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very clean hotel, including parking lot with ample parking. Very thin walls, could hear everything. White noise machine provided too loud, not able to control sound. Grab and go breakfast great. Lobby personnel friendly, however, was not able to explain "Gotmd" charge.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 5 Apr 2021
Thank you for noting how clean our hotel is. I am sorry you were not able to get a good night's rest. I understand how important that is. The GOTMD fee is the Greater Ontario Tourism Marketing District fee. All guests staying in a hotel in the Ontario/Rancho Cucamonga has to pay this tax.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 2 nites on a weekend in October 2020. Very secure - need card key to get in lobby door. Also very clean. The only thing I noticed was lacking; no luggage rack in the room. Just a small table with room for 1 suitcase. Free bag breakfast was bottle water, tangerine, peanut butter granola bar, and a Jimmy Dean frozen breakfast sandwich to heat in microwave in room. I would stay here again when in area.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 14 Oct 2020
We know how important cleanliness is and appreciate your positive feedback. We can't wait for you to visit again when our deluxe continental breakfast completely opens!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here in the past and it was a great experience. This time I had to check in and immediately check out. In the past, I was on a higher floor where my at&t phone signal worked. I know the signal around the area for at&t isn't the best, but I didn't realize I would have none this time around. The female staff that checked me in was very pleasant. If you're worried about Covid and it's mandatory you travel, this is where you want to stay. When you enter the door, you need to call the front f desk from the phone on the side. Then they take your temp to make sure you're afebrile. Everything is closed at the hotel, pool, gym etc. But if I did stay I wouldn't have used it anyways. When I got to my room that's when I found out there was no signal. I needed my phone because I was on call at the hospital. I called the front desk and let them know my dilemma. They were so understanding and let me check right out and was not charged. Had it not been for my poor signal, I definitely would have stayed. I really appreciate the empathy and great customer service. …
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 24 Aug 2020
Thank you being a loyal guest and for your review on how understanding and pleasant our Front Desk Team is. Thank you for appreciating our increased health and safety procedures in response to COVID-19. Please accept my apologies for AT&T cell service in the area. As an AT&T customer myself, what I found to assist me was enabling WI-FI calling and using the hotel's wi-fi. I hope this may be useful in your next visit until AT&T is able to resolve this issue. We welcome your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first trip away from home since Covid-19 and I was very uncertain about traveling. Before we were able to enter the hotel we had our temperature taken, and the check in was quick and contactless as the hotel staff was behind a plastic shield. During our two night stay we didn’t come into close contact with any other guests and everyone I saw was wearing a mask. The hotel is newer, very clean and next to the CHP station so it was in a safe area. It is also close to many restaurant options. The rooms were spacious and looked just like the photos. I would highly recommend this hotel - exceptional value for the price.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 19 Aug 2020
Thank you for putting confidence in us and allowing us to be your first hotel stay since COVID-19. Our guest's health and safety is of the highest importance. Our team has been hard at work implementing Marriott's Commitment to Clean protocols. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located in the “Hotel Row” in Rancho Cucamonga/Ontario area. It’s a fairly new hotel. Looks modern throughout the the hotel. It’s next to the CHP office which made me feel safe. Upon arrival, my temperature was checked by the front desk. Everything is contactless during check in. They have plexiglass in the front desk to keep the employees and guest safe. All the employees I’ve seen were wearing a mask. I believe the front desk lady is name Lucero. She was excellent in checking me in the hotel. Told me about the protocols they have to keep everyone safe and rooms clean. My room was clean and smelled good. I stayed in a 2 queen bed room on the first floor which was pretty spacious. Approximately 350 sf. They have a free grab and go breakfast but I didn’t get a chance to try it. Restaurants are closed obviously for our safely and the pool area too. Many restaurants are around and are walking distance. The hotel was empty. Probably only 5 cars were in the parking lot. For being so empty I didn’t get why I couldn’t get a late check out. Check out is at 11am. Overall great hotel stay. I will be coming back!…
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Desiree Maciel, General Manager at Fairfield Inn & Suites Ontario Rancho Cucamonga
Responded 9 Jul 2020
Thank you for your review. Our guest safety is of the highest priority. We wear our mask because we care. We want all guest to feel safe traveling. I will pass along your positive comments to Lucero. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$156 - US$222 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaRancho Cucamonga
NUMBER OF ROOMS
108
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Frequently Asked Questions about Fairfield Inn & Suites Ontario Rancho Cucamonga
Which popular attractions are close to Fairfield Inn & Suites Ontario Rancho Cucamonga?
Nearby attractions include Ontario Mills (0.8 km), Toyota Arena (1.2 km), and AMC Ontario Mills 30 (0.7 km).
What are some of the property amenities at Fairfield Inn & Suites Ontario Rancho Cucamonga?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Fairfield Inn & Suites Ontario Rancho Cucamonga?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairfield Inn & Suites Ontario Rancho Cucamonga?
Guests can enjoy free breakfast during their stay.
Is parking available at Fairfield Inn & Suites Ontario Rancho Cucamonga?
Yes, free parking is available to guests.
What are some restaurants close to Fairfield Inn & Suites Ontario Rancho Cucamonga?
Conveniently located restaurants include Lazy Dog Restaurant & Bar, Market Broiler - Ontario, and BJ's Restaurant & Brewhouse.
Are there opportunities to exercise at Fairfield Inn & Suites Ontario Rancho Cucamonga?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Fairfield Inn & Suites Ontario Rancho Cucamonga offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Fairfield Inn & Suites Ontario Rancho Cucamonga?
Many travellers enjoy visiting Cucamonga Service Station (4.6 km).
Is Fairfield Inn & Suites Ontario Rancho Cucamonga accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.