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I am a Hilton Honors member and prefer to stay at Hilton properties for consistency and standards.
This Embassy Suites just doesn't measure up to what I expect at a Hilton property.
The grounds, morning buffet and staff are nice, but the quality of the...More
This was a great experience for us and our team! We had 28 people in our party and Krystle Kruse made everything run so smoothly! She answered ALL my questions, had everything ready to go for our check-in and in my opinion went above and...More
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Response from EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm DesertResponded 18 January 2018
Good morning 04478OGchrism
Thank you for your wonderful review! You came at a time that we just reopened our hotel after an unexpected power outage and we are so excited that you and your team had a good time. Thank you again and we hope...More
Where do I start? Rooms are in terrible shape. Dirty. The grounds are the worst Embassy Suites grounds we have ever seen. Service is AWFUL. you can’t reach housekeeping without calling front desk, and they simply don’t answer. We have had to visit front desk...More
Thank Shannon T
Response from John-HiltonHelp, on behalf of management at Embassy Suites by Hilton Hotel Palm DesertResponded yesterday
Dear Shannon T,
I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t...More
We were at this property for 7 days. We usually like to stay at Embassys but are quickly changing our minds. Other properties have a cocktail hour in the evenings with assorted snacks, as does Embassy. We like the living room off the bedroom because...More
Considering this is a Hilton affiliated Embassy Suites, it was pretty tired. The room just was not what I expect to experience. Besides the hole in the carpet, it was cleaned well enough. Complained to staff, they offered to move me to different room but...More
Thank Tom C
Response from EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm DesertResponded 2 weeks ago
Good morning Tom C
Thank you for your comments and feedback. We sincerely apologize that your stay was marred by the condition of our hotel. We have shared your comments with our team and we assure you we are continuously working on improving our product....More