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About
#3 of 19 hotels in Orange
Location
Cleanliness
Service
Value
Travellers' Choice
Located in Orange,CA, the Best Western Orange Plaza is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Business Centre with Internet Access
Baggage storage
Newspaper
24-hour front desk
Parking
Wifi
Outdoor pool
Breakfast buffet
Vending machine
Non-smoking hotel
Sun terrace
Express check-in / check-out
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Safe
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
61Somewhat walkable
Grade: 61 out of 100
48Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
1302 W Chapman Ave, Orange, CA 92868
Getting there
Orange Station11 min
Car HireSee all Orange car hire
348Reviews3Q+A26Room tips
Reviews
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The room was clean and quite roomy, it had all amenities hair dryer, shampoo, conditioner, soaps. Breakfast was great with cereal, scrambled eggs, boiled eggs, oatmeal, coffee, tea, waffles and much more. I liked that I could walk 15 minutes and I was at the orange circle. Great location. Only thing is that it’s located on a main busy street, but my room was further away from the street so no problem. Staff were helpful and polite. I stayed for 4 days.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Plenty of parking, get a room further from the Main Street, walkable to orange circle that has...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
I stayed for three nights and I as quite pleased. The room was clean although it was dirty under the lip of the sink. There were only a few tissues left in the box and I didn’t see a blow dryer, which usually comes in the rooms of hotels these days. The towels are also small in size relative to the usual sized bath towels. I did enjoy my stay though-I appreciated the fact that I couldn’t hear noises in adjoining rooms and the bed was quite comfortable, despite a relatively thin blanket. These are minor complaints, though, and I consider it a very good place to stay at a good price!
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Michael Nuño, General Manager at Best Western Orange Plaza
Responded 1 May 2021
It was a pleasure having you stay with us at Best Western Orange Plaza. Your high rating of our hotel assures other potential guests of what to expect and it’s a boost of confidence. Look us up for your next trip in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
clean and comfortable rooms, with excellent customer service. Recently updated flooring and furniture. The staff goes out of their way to be helpful. Good options for breakfast, with an attendant helping and keeping the eating area clean. GREAT location for Old Towne Orange
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Nuño, General Manager at Best Western Orange Plaza
Responded 27 Nov 2022
Dear Guest, Thank you for staying at Best Western Orange Plaza. It is very kind of you to mention our staff and clean rooms. From management on down we put in the effort to make every guest have an enjoyable stay. We really appreciate that you noticed this and took time out of your day to write a review about it. We hope to see you back the next time you need a place to stay in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HORRIBLY LOUD. Could not sleep at all. The noise from the street traffic (hotel is located on a huge street that is busy all hours of the night and day) is truly unbearable. Extremely disappointed. Never in my life experienced such terrible noise at a hotel & I have traveled a lot. Really the worst experience to the extent I had to book at an Airbnb last minute just to get out of there… really unfortunate since I needed to get sleep for a work conference I’m in town for…
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Nuño, General Manager at Best Western Orange Plaza
Responded 22 Sep 2022
Hello Lisa, I am sorry about your experience at our hotel. Unfortunately there is not much we can do about being located on a busy street. 99.5% of our guests have no issues with the street noise. A fire station is located two blocks from us and three major hospitals are located within a 3/4 mile radius. Something to think about for future guests, although most guests have these kinds of occasional sounds in their own cities that they live in.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall it was a nice stay for an unbeatable price. But the bed and pillows weren't super comfortable, but they were tolerable. Our room had a king size bed with an extra room with a sofa couch and tv for more space. I wish the room had a full length mirror, we had to buy one at Walmart, was only 10 bucks. Also wish it had a Microwave. The lighting for the only mirror they had needs to be better as well. The pool was kinda small but nice to take a dip in on a super hot day. The breakfast could have had better options for the warm meal, it offered us biscuits and gravy with scrambled eggs and potatoes. Which was good but id like some sausage and bacon added to that. Maybe ham. Idk. But overall we enjoyed our stay and would probably come back.. it only was about a 8 to 10 min drive to Disney and only costs us 11 bucks for an uber to Disney. Also lots of great food options around us. Parking gets tight. …
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Nuño, General Manager at Best Western Orange Plaza
Responded 8 Oct 2022
Hello valued guest, Thank you for staying at Best Western Orange Plaza and reviewing your stay. Your detailed experience has been recognized and we will look into replacing some of our pillows in the rooms. Adding a full length mirror in all our rooms is one of our next priorities. Our hot breakfast menu changes daily as items such as scrambled eggs, waffles, bacon, biscuits and gravy, sausage, omelets, etc are rotated daily. If you’re traveling to our area gain soon, don’t hesitate to call us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a VERY TERRIBLE experience at this hotel!!!! DO NOT GO FOR YOUR OWN SAFETY!!!!!! I'm writing down our experience to worn everyone who is thinking about going. Their staff is VERY RUDE, the hotel is dirty, smells bad and we spotted a 7CM ROACH!!!! The shampoo box was broken on the edge with huge cracks and caused injury on my husband's forehead during taking the shower. IT WAS VERY DANGEROUS!!!!! Their staff did NOTHING, NOT EVEN AN APOLOGIES. I'm warning you with our true experience. DO NOT GO FOR YOUR OWN SAFETY!!!!!!!! My husband and I, as well as 2 friends booked 5-nights (8/8-8/12) at the Best Western Orange Plaza hotel, room 218. After finding A LARGE COCKROACH, SUPER DISGUSTING!!!!!! in our room on the third night, 8/10, we reported to the front desk staff Jay that we were uncomfortable. We couldn't stay in that room any longer. Jay had a terrible attitude, and he refused to issue a full refund. He looked at the picture and say "yes, that's a roach. What do you want me to do? Do you want me to catch it???" VERY RUDE!!!!! HE DID NOT EVEN SAY "SORRY" FOR ONCE!!!!!! He then came to the room reluctantly with his bare hands and NO CLEANING TOOLS. He took one flyer on the desk and try to reach to the bottom of the desk, then he looked at us saying "Where is the roach???" We told him the roach was running so fast and it hidden under the TV stand. He looked at us and say "Do you know this TV stand can't move?" as of this was our fault. HOW RUDE!!! (He even tried to deny that there were roaches, saying "he didn't see them"). And then he looked at us just like "What do you want me to do then?" The most ridiculous thing is that when we mentioned "roaches", he even corrected us saying "It's A ROACH, not ROACHES". We demand a full refund of the 3 nights because the roaches could have been there for 3 days already and it could ly eggs in our suitcases, and we could have taken them back with us. The front desk staff Jay refused to do that, and he said he can only transfer us to a smaller room right next to the roach room (which is highly likely infected as well), or we can just leave in the middle of the night. As it was too late and there weren't any other hotels available, we had no choice but to move into room 219 at that point. After moving everything into room 219, my husband Lei took a shower late at night around 1am, and it was slippery in the bathtub. He didn't notice there was a sharp edge on the top left corner of the shampoo box, so when he used it to take the shampoo out, the box fell down and injured his forehead. He got 2 obvious redness and swelling, and felt dizzy, especially after being shocked again. He had to lay down and go to sleep because it was 2 am in the morning. We reported to the front desk, and AGAIN, THEY DID NOTHING. There was another staff at the front desk by the time, his name is Dave. Dave is not as rude as Jay. He came to the room and took a look at the shampoo box and then said "Oh, it's a bad design, but I can't do anything." NO SINGLE APOLOGISE. We checked out of the Best Western Orange Plaza hotel this morning at 8/11, and had to find another hotel to stay tonight, which was much more expensive (3 times more expensive) since it was a last minute booking, causing us further damage. The manager of Best Western is not on call, so we cannot speak to him directly. A different employee, Dave, said their manager would call us at around 10 am. However, we waited for a day and he didn't call. I called the hotel the same afternoon and asked for the manager, but another staff member said the manager would not be on site until 8/12. They never called on 8/12 either. WE HAVE NEVER RECEIVED ANY CALLS FROM BEST WESTERN ORANGE PLAZA EVERY SINCE, NO SINGLE APOLOGIZE, NO REFUND AT ALL. I'm warning you with our true experience. DO NOT GO FOR YOUR OWN SAFETY!!!!!!!!…
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Date of stay: August 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote1 Repost
Helpful
Response from Jamie Hansen, Owner at Best Western Orange Plaza
Responded 18 Aug 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located within easy walking distance to Old Towne Orange. A nice, flat walk down Chapman Ave from the hotel takes you right to the center of the historic district. The area in between has great sidewalks the entire way and felt safe to me. At the hotel, every staff member who interacted with me during my stay was outstanding. Shout out to Cindy, Jay, Michael and Teresa in appreciation for your friendliness and helpfulness!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Nuño, General Manager at Best Western Orange Plaza
Responded 2 Aug 2022
Dear Traveler, Thank you for staying at Best Western Orange Plaza. Thank you for the shout out as well! The staff strives for superior customer service and clean rooms, while we are in a great location. I'm sure that your review will help many travelers as they decide where to stay. We salute you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we stay at best western plaza motel every time we come to orange, ca. our room has always been great. no negative issues. the staff Michael, Dave and Cindy are great. the only thing we would like to see improved is to have the pool heated but it won't stop us from staying at this motel. once you find a good motel, stay with it.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Nuño, General Manager at Best Western Orange Plaza
Responded 17 May 2022
Steve and Helen, Thank you for staying at Best Western Orange Plaza. We appreciate your loyalty and kind review. Repeat guests like yourself are our business and we always try to improve. Thank you again for the comments and we can't wait to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here since it wasn't too far from Disneyland but much cheaper than the hotels near Disneyland. The beds are comfortable and breakfast food was quite good and plentiful with a wide assortment.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Nuño, General Manager at Best Western Orange Plaza
Responded 17 May 2022
Hello Traveler, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our breakfast. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Disneyland/Orange!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at this motel occasionally over several years, as we have family nearby. Always looked forward to a comfortable night sleep, but was disappointed on this trip with the newer hard beds. If you likes a hard bed, you'll like it. Neither I nor my daughter liked it. We couldn't get comfortable to go to sleep, woke up frequently in discomfort, and woke up aching in the morning.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Nuño, General Manager at Best Western Orange Plaza
Responded 12 Apr 2022
Lorretta, Thank you for being a guest at Best Western Orange Plaza for many years. It pains me to hear that you and your family did not like the new beds we put in all of our rooms when we remodeled December 2019. We wish circumstances were different and we understand that you more than likely will stay at another hotel your next trip. The entire staff wishes you the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$108 - US$188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western orange plaza hotel orange, orange best western
LOCATION
United StatesCaliforniaOrange CountyOrange
NUMBER OF ROOMS
32
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Frequently Asked Questions about Best Western Orange Plaza
Which popular attractions are close to Best Western Orange Plaza?
Nearby attractions include Chapman Crafted Beer (1.0 km), Saint Matthew Ecumenical Catholic Church (1.1 km), and Orange Home Grown Farmers & Artisans Market (1.1 km).
What are some of the property amenities at Best Western Orange Plaza?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Orange Plaza?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Orange Plaza?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Orange Plaza?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Orange Plaza?
Conveniently located restaurants include Felix Continental Cafe, Taco Adobe, and Byblos Cafe.
Are there opportunities to exercise at Best Western Orange Plaza?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Best Western Orange Plaza?
Many travellers enjoy visiting Richard Nixon Presidential Library and Museum (12.1 km) and Kellogg House (8.5 km).
Is Best Western Orange Plaza accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.