The room was clean and quite roomy, it had all amenities hair dryer, shampoo, conditioner, soaps. Breakfast was great with cereal, scrambled eggs, boiled eggs, oatmeal, coffee, tea, waffles and much more. I liked that I could walk 15 minutes and I was at the orange circle. Great location. Only thing is that it’s located on a main busy street, but my room was further away from the street so no problem. Staff were helpful and polite. I stayed for 4 days.
I stayed for three nights and I as quite pleased. The room was clean although it was dirty under the lip of the sink. There were only a few tissues left in the box and I didn’t see a blow dryer, which usually comes in the rooms of hotels these days. The towels are also small in size relative to the usual sized bath towels. I did enjoy my stay though-I appreciated the fact that I couldn’t hear noises in adjoining rooms and the bed was quite comfortable, despite a relatively thin blanket. These are minor complaints, though, and I consider it a very good place to stay at a good price!
clean and comfortable rooms, with excellent customer service. Recently updated flooring and furniture. The staff goes out of their way to be helpful. Good options for breakfast, with an attendant helping and keeping the eating area clean. GREAT location for Old Towne Orange
HORRIBLY LOUD. Could not sleep at all. The noise from the street traffic (hotel is located on a huge street that is busy all hours of the night and day) is truly unbearable. Extremely disappointed. Never in my life experienced such terrible noise at a hotel & I have traveled a lot. Really the worst experience to the extent I had to book at an Airbnb last minute just to get out of there… really unfortunate since I needed to get sleep for a work conference I’m in town for…
Overall it was a nice stay for an unbeatable price. But the bed and pillows weren't super comfortable, but they were tolerable. Our room had a king size bed with an extra room with a sofa couch and tv for more space. I wish the room had a full length mirror, we had to buy one at Walmart, was only 10 bucks. Also wish it had a Microwave. The lighting for the only mirror they had needs to be better as well. The pool was kinda small but nice to take a dip in on a super hot day. The breakfast could have had better options for the warm meal, it offered us biscuits and gravy with scrambled eggs and potatoes. Which was good but id like some sausage and bacon added to that. Maybe ham. Idk. But overall we enjoyed our stay and would probably come back.. it only was about a 8 to 10 min drive to Disney and only costs us 11 bucks for an uber to Disney. Also lots of great food options around us. Parking gets tight. …
We had a VERY TERRIBLE experience at this hotel!!!! DO NOT GO FOR YOUR OWN SAFETY!!!!!! I'm writing down our experience to worn everyone who is thinking about going. Their staff is VERY RUDE, the hotel is dirty, smells bad and we spotted a 7CM ROACH!!!! The shampoo box was broken on the edge with huge cracks and caused injury on my husband's forehead during taking the shower. IT WAS VERY DANGEROUS!!!!! Their staff did NOTHING, NOT EVEN AN APOLOGIES. I'm warning you with our true experience. DO NOT GO FOR YOUR OWN SAFETY!!!!!!!! My husband and I, as well as 2 friends booked 5-nights (8/8-8/12) at the Best Western Orange Plaza hotel, room 218. After finding A LARGE COCKROACH, SUPER DISGUSTING!!!!!! in our room on the third night, 8/10, we reported to the front desk staff Jay that we were uncomfortable. We couldn't stay in that room any longer. Jay had a terrible attitude, and he refused to issue a full refund. He looked at the picture and say "yes, that's a roach. What do you want me to do? Do you want me to catch it???" VERY RUDE!!!!! HE DID NOT EVEN SAY "SORRY" FOR ONCE!!!!!! He then came to the room reluctantly with his bare hands and NO CLEANING TOOLS. He took one flyer on the desk and try to reach to the bottom of the desk, then he looked at us saying "Where is the roach???" We told him the roach was running so fast and it hidden under the TV stand. He looked at us and say "Do you know this TV stand can't move?" as of this was our fault. HOW RUDE!!! (He even tried to deny that there were roaches, saying "he didn't see them"). And then he looked at us just like "What do you want me to do then?" The most ridiculous thing is that when we mentioned "roaches", he even corrected us saying "It's A ROACH, not ROACHES". We demand a full refund of the 3 nights because the roaches could have been there for 3 days already and it could ly eggs in our suitcases, and we could have taken them back with us. The front desk staff Jay refused to do that, and he said he can only transfer us to a smaller room right next to the roach room (which is highly likely infected as well), or we can just leave in the middle of the night. As it was too late and there weren't any other hotels available, we had no choice but to move into room 219 at that point. After moving everything into room 219, my husband Lei took a shower late at night around 1am, and it was slippery in the bathtub. He didn't notice there was a sharp edge on the top left corner of the shampoo box, so when he used it to take the shampoo out, the box fell down and injured his forehead. He got 2 obvious redness and swelling, and felt dizzy, especially after being shocked again. He had to lay down and go to sleep because it was 2 am in the morning. We reported to the front desk, and AGAIN, THEY DID NOTHING. There was another staff at the front desk by the time, his name is Dave. Dave is not as rude as Jay. He came to the room and took a look at the shampoo box and then said "Oh, it's a bad design, but I can't do anything." NO SINGLE APOLOGISE. We checked out of the Best Western Orange Plaza hotel this morning at 8/11, and had to find another hotel to stay tonight, which was much more expensive (3 times more expensive) since it was a last minute booking, causing us further damage. The manager of Best Western is not on call, so we cannot speak to him directly. A different employee, Dave, said their manager would call us at around 10 am. However, we waited for a day and he didn't call. I called the hotel the same afternoon and asked for the manager, but another staff member said the manager would not be on site until 8/12. They never called on 8/12 either. WE HAVE NEVER RECEIVED ANY CALLS FROM BEST WESTERN ORANGE PLAZA EVERY SINCE, NO SINGLE APOLOGIZE, NO REFUND AT ALL. I'm warning you with our true experience. DO NOT GO FOR YOUR OWN SAFETY!!!!!!!!…
This hotel is located within easy walking distance to Old Towne Orange. A nice, flat walk down Chapman Ave from the hotel takes you right to the center of the historic district. The area in between has great sidewalks the entire way and felt safe to me. At the hotel, every staff member who interacted with me during my stay was outstanding. Shout out to Cindy, Jay, Michael and Teresa in appreciation for your friendliness and helpfulness!
we stay at best western plaza motel every time we come to orange, ca. our room has always been great. no negative issues. the staff Michael, Dave and Cindy are great. the only thing we would like to see improved is to have the pool heated but it won't stop us from staying at this motel. once you find a good motel, stay with it.
We stayed here since it wasn't too far from Disneyland but much cheaper than the hotels near Disneyland. The beds are comfortable and breakfast food was quite good and plentiful with a wide assortment.
We have stayed at this motel occasionally over several years, as we have family nearby. Always looked forward to a comfortable night sleep, but was disappointed on this trip with the newer hard beds. If you likes a hard bed, you'll like it. Neither I nor my daughter liked it. We couldn't get comfortable to go to sleep, woke up frequently in discomfort, and woke up aching in the morning.