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This is a converted Radisson hotel. You would think that because of the conversion that it would be run down, but it’s not. The lobby, the common areas, and the rooms are all clean and nice. The staff was attentive and friendly. The room was...More
I always check reviews and am not sure how we ended up at this place. Upon check in, I heard the staff telling another customer that rates were $69 if booked on line. He and the next guest went outside to book. I asked for...More
Thank Darla G
Response from Raquel C, Manager at Ontario Gateway HotelResponded 2 weeks ago
Our team is constantly working to ensure our guests have a positive experience with us. We are sorry that we didn’t get it right this time. Please let us know if you plan on returning to Ontario as we would welcome the opportunity to earn...More
Specifically booked a one night accommodation because front desk assured me our vehicle can be parked in their front parking lot while flying out of Ontario International Airport. They said “Park at your risk” but there was no days limit because “they never tow”. We...More
1 Thank V3778XAalexa
Response from Raquel C, Manager at Ontario Gateway HotelResponded 3 weeks ago
We apologize for the miscommunication regarding our guest parking lot policy.
Fun in the California sun at the Ontario Gateway Hotel. Not to from Los Angeles. The staff was professional and friendly. We will certainly recommend this property to all our friends and family. #californiadreaming
Response from Raquel C, Manager at Ontario Gateway HotelResponded 4 weeks ago
Thank you for sharing your review! We are glad to hear you enjoyed your stay with us on your California adventure. We look forward to seeing you again.
My wife and I stayed at this hotel on our "Honeymoon/Music Tour" for three nights. We were very surprised to read some of the other reviews. We were treated very well by the management and staff and had a very good experience there. Our room...More
Thank Doug P
Response from Raquel C, Manager at Ontario Gateway HotelResponded 10 October 2018
Wow! Thank you for the outstanding review and congratulations on your marriage. Our team appreciates your kind words, and we are very glad to hear that you enjoyed your stay with us. We look forward to your next visit.