Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
4674 Ontario Mills Pkwy, Ontario, CA 91764
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About
4.0
#8 of 44 hotels in OntarioLocation
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Prepare for a hassle-free stay at the Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA. Our hotel at the intersection of I-10 and I-15 provides easy access to trade shows at the Ontario Convention Center and AHL hockey action at the Citizens Business Bank Arena, home of the Ontario Reign. After a game, go shopping at the Ontario Mills mall or catch a NASCAR race at the Auto Club Speedway, both just minutes from the hotel. You can host meetings in the three on-site event spaces, and then retreat to rooms with microwaves, mini refrigerators and HDTVs with HBO.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast available
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Outdoor pool
Business Centre with Internet Access
Conference facilities
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English
Location
4674 Ontario Mills Pkwy, Ontario, CA 91764
Getting there
Somewhat walkable
Grade: 74 out of 100
74
20 Restaurants
within 0.5 kilometers
857Reviews17Q+A70Room tips
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Detailed Reviews
Hotel's Favourite
Purchased a vehicle in Ca, caught the Angels vs Yankees game and didn’t want to return to LV (home) so decided to get a room. Nice location, easy access on/off freeway and nice room for the $$. Room could be a little cleaner and stay away from the eggs at breakfast. Would stay at this location again.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is located right next to a college and right across the street (within walking distance) to the Ontario Mills mall.
The room was spacious and it was clean. For cleaning of rooms during COVID-19; the housekeepers only clean the bathroom and nothing more. For safety reasons, they do not clean the linens and room. As for trash, you would need to leave your trash out beside your door for housekeeping to take. It is unsightly and looks a little dirty, but I understand the need for the compromise. They have Grab N Go breakfast from 6AM in the dining hall every morning which is nice. The facilities pool and excercise rooms were not open during the time due to COVID-19.
The unfortunate thing that I experienced was the transportation. Country Inn & Suites: Ontario Mills has advertised transportation to and from the airport. They hired a Lyft driver to pick me us from the airport. Good thing that I hired a taxi the morning of my flight, because I asked the front desk to call a Lyft for me; they said they never heard of the hotel providing any airport shuttle or transportation whatsoever not even Lyft! The reason this hotel stood out to me was the to and from airport transportation. Unfortunately, I don't believe they provide this service any longer.
The room was spacious and it was clean. For cleaning of rooms during COVID-19; the housekeepers only clean the bathroom and nothing more. For safety reasons, they do not clean the linens and room. As for trash, you would need to leave your trash out beside your door for housekeeping to take. It is unsightly and looks a little dirty, but I understand the need for the compromise. They have Grab N Go breakfast from 6AM in the dining hall every morning which is nice. The facilities pool and excercise rooms were not open during the time due to COVID-19.
The unfortunate thing that I experienced was the transportation. Country Inn & Suites: Ontario Mills has advertised transportation to and from the airport. They hired a Lyft driver to pick me us from the airport. Good thing that I hired a taxi the morning of my flight, because I asked the front desk to call a Lyft for me; they said they never heard of the hotel providing any airport shuttle or transportation whatsoever not even Lyft! The reason this hotel stood out to me was the to and from airport transportation. Unfortunately, I don't believe they provide this service any longer.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
No problems or issues during my stay here. I booked this hotel due to the price and it's proximity to Ontario Mills, and it's location close to where I had customer meetings in the area. I had no issues with the staff and the room itself, was as clean as it could be. The rooms are a little outdated, and the carpets have stains. My bed was a good size and comfortable. The bathroom was as clean as it could be. The Fitness Center is very small with limited outdated equipment. The Wifi signal was strong, but the rooms have limited choices for plugging in your devices. The breakfast was reasonable and had hot and cold items as well as a good selection of fresh fruits. Overall I have stayed in other hotels in the area, that are newer and in much better condition esthetically. I would stay here again if they upgrade or renovate.
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Date of stay: October 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our room was infested with bed bugs. Did not notice it night one but woke up after night two and discovered numerous bugs crawling on and around me. Did a quick google search and saw they were bed bugs! Of course I immediately called the front desk. Their solution was to put me in the room across the hall. Nope, no thank you. All I could think about was the fact that I could carry these things back to my house. (Which was in the process of home improvements and the reason I was staying in the first place- I certainly don’t want to carry them back into my freshly spruced up house) We asked them to please refund our stay and we will call it even, go get another hotel somewhere else to complete our stay. No they would not do that! They charged us and told us they had to prove they were bed bugs first! Ok I understand having to do your due diligence if I were requesting reimbursement for my belongings that I will have to discard but all we asked is that they refund our money!! I really was stunned their customer service would be this bad! Their own staff scooped bugs up from the bed and they didn’t even so much as apologize!! It is truly flooring me! We moved to La Quinta down the street and this place is like staying at the Ritz compared to the Country Inn and suites!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RadissonHotelGroup, Customer Care at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
Responded 10 Feb 2020
Thank you for sharing your experience with us during your stay. We are very sorry for the unwanted guest you encountered in your room during your stay. We understand how frustrating that must have been for you. We regret knowing that we did not meet your standard towards customer service. Guest's experience is important to us and this is certainly not the kind of experience we want our guest to have. This has been forwarded to the hotel to ensure same concern will not happen in the future. It is in our hopes that you would still give us the chance to make things right for you. Looking forward for your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is under staffed and is not worth staying there. We stayed 14 nights and had to ask every morning for our room to be cleaned and they didn’t fully clean the room once!! They cleaned the bathroom once and whenever we would complain they would just put toilet paper and linens on the bed. The staff isn’t the friendliest. The water is always sold out in all of their vending machines. You can hear the freeway very loud from some of the rooms so we had to change rooms. Also I booked 2 extra nights for a last minute change in our plane tickets. In one room the blinds weren’t working and in the other the phone wasn’t working.
I will not be staying in this hotel again.
I will not be staying in this hotel again.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abigail Hernandez, Guest Services / Front Office at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
Responded 18 Nov 2022
On behalf of our entire staff at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA - ONCA we apologize for the concerns you shared about your experience at this hotel. We are more than happy to fix any issues during your stay. I have addressed the issues with our housekeeping team and due to your personal belongings being placed on top of both beds, we where not able to service your room completely since our room attendants are not allowed to touch guest personal belongings. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Good: Check in was easy, the front desk staff were very friendly. The breakfast was good, the staff that worked the breakfast area were very attentive and kept the area very clean. Comfortable bed.
The Bad: old carpet, dark hallways, ants in our bathroom, a noise in our bathroom all night kept us awake.
Overall - I would not stay at this hotel again unless it was renovated.
The Bad: old carpet, dark hallways, ants in our bathroom, a noise in our bathroom all night kept us awake.
Overall - I would not stay at this hotel again unless it was renovated.
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Review collected in partnership with Country Inns & Suites By Radisson
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RadissonHotelGroup, Customer Care at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
Responded 6 Mar 2020
Thank you for choosing to stay with us and for taking time to share your valuable feedback. Our hotel aims to provide a truly unique experience, and I am thrilled that we were able to exceed your expectations with our staff service, I am so glad that you enjoy your accommodation with us. On the other hand, I do apologize for the old carpet, the dark hallways and the ants in your bathroom. This is certainly not the kind of experience I would like you to have and I understand how important it is having a good sleeping night. Please accept our sincerest apologies for any shortcomings as this isolated case will definitely be looked into in order for us to correct and further improve our services. We hope for another opportunity to serve you again and exceed your expectation
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
You get a good country experience at this hotel. This Hotel is amazing. Theres an underground lit parking garage that is free to guests and only guests have access you need your room key to enter. The rooms all had a rustic feeling. You felt like you were living in a victorian era room. The rooms and hotel have character. You feel like you are in a differnt era at the hotel. It really feels like a vacation getaway. They provide cookies and waters to to all guests. The lobby has a fireplace. They cater to veterans and military and offer jhigh discounts. The breakfast was awesome omelets and hash brown, waffles, fruits, juice, coffee and oatmeal. The pool is heated but closes at 6 and opens at 9. I wish they opened the pool longer. The fitness room has every piece of equipment a traveler could want. The rooms are clean and you get a lot of free channels. There are vending machines and laundry on each floor. They do not allow smoking except in the outside smoking area. The hotel does not charge for kids. They have several different rooms to accomodate all travelers. There rewards system is great. The hotel is located near Ontario Mills Mall and the Airport. There are plenty of shopping and eats nearby. I love this hotel we stayed for three days and Im glad we did. Great hotel.
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip: poolside views are the best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
At first, we were happy when we checked in. We were there for a family funeral. There was uncertainty about our departure date, so I checked with the hotel, and they told me if I left a day earlier, there would be no problem and that I would just have to check with the third party (Priceline). The next day, after returning from the funeral, we discovered that housekeeping had not cleaned the room. When I called the desk, they said they only clean every three days. So, as we made our own beds, we discovered that the sheets were on wrong, which explained why my sheet was all messed up when I woke up. We reserved three rooms for family, and all three rooms were short-sheeted. When I got home, I called Priceline, as we checked out a day earlier than planned. Priceline then called the hotel to confirm, and the hotel said it was non-refundable for the night we didn't stay even they told me at the beginning there wouldn't be a problem. Also, the bathroom doors do not stay open and we had used suitcases to prop them open because no air gets into the bathroom and there is no exhaust fan to pull the steam from the shower out. My granddaughters wanted to swim while they were there but the pool closes at 6, which is early, and we couldn't get back that early. Another issue was towels. They didn't put sufficient number of towels in the room and we had to ask for more. It could be a good place, but they need to make some major policy changes.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The outside of this hotel looks brand new. The inside is far from it. The interior spaces need a major remodel. From carpeting to fixtures to bathrooms, it needs a complete overhaul. Room was well cleaned and beds were comfortable, so was pleased with that. Expect to hear noise from other rooms, even those across the hall. Thumping and bumping from upstairs room is very loud. Breakfast is inedible so plan on eating elsewhere. Location is good to huge mall across the street and accessible to highway, which also makes for some road noise.
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Review collected in partnership with Country Inns & Suites By Radisson
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our room was in need of updating, bathroom was not ideal. The location was just across from the Ontario Mills Mall. There was everything you could need within 15 minutes. We had an easy 40 minute drive to Disney. The breakfast was nice each morning with waffles, eggs, cereal, breads, etc. Beds were comfortable.The front desk employees were very friendly, efficient, and willing to help. All in all convenient location, and the price was decent for the stay.
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Review collected in partnership with Country Inns & Suites By Radisson
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hi sorry I missed this so a bit late
there is undeground parking so I wouldn't ther but there is normal parking all around the hotel so you should be ok
also 1 minute from the freeway
Cheers
David
check with the countryinn website website for military offers
"rooms are so dirty ive stayed in 3 other rooms and wifi sucks in all the rooms horrible"Read full review
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PRICE RANGE
HK$907 - HK$1,142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country inn & suites by carlson at ontario mills hotel ontario, country inn and suites by carlson at ontario mills, country inn ontario mills
LOCATION
United StatesCaliforniaOntario
NUMBER OF ROOMS
117
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
Which popular attractions are close to Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Nearby attractions include Ontario Mills (0.4 km), iFLY Indoor Skydiving - Ontario (0.2 km), and Nordstrom Rack (0.3 km).
What are some of the property amenities at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Guests can enjoy breakfast during their stay.
Is parking available at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Yes, free parking is available to guests.
What are some restaurants close to Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Conveniently located restaurants include Outback Steakhouse, Rainforest Cafe, and Tokyo Wako.
Are there opportunities to exercise at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA have airport transportation?
Yes, Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.