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About
3.5
#171 of 370 hotels in Los Angeles
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
At the SureStay by Best Western Beverly Hills West LA in Los Angeles, CA, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Surestay By Best Western Beverly Hills West LA offers travelers reasonable rates and a prime location that puts numerous attractions within easy reach, earning praise from guests. The service at this hotel stands out, with staff recognized for their exceptional assistance.
While the rooms are noted for their cleanliness and brightness, some guests find them to be on the smaller side and a bit dated. The hotel's atmosphere and complimentary amenities like parking and breakfast are appreciated, although opinions on the breakfast variety and room size can detract from the overall perceived value.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Cramped
Value
Reasonable
Cleanliness
Spotless
Service
Helpful
Amenities
Underwhelming
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If you are looking for a place to sleep that is reasonable, this is it. Nothing fancy, needs some updating but you can overlook that with how helpful the staff is (every one of them went out of their way to make sure our stay was good).
I paid a little more for a "suite" so we could have room to move around. The suite is simply two rooms with a bed in each room. They had queen or king beds as an option.
This hotel is directly across from CBS Studios so you can leave your car in the garage and walk over for the day without having to worry about if you put enough money in the meters that are on the street. Left our car parked in the garage and took public transportation out to Santa Monica Pier, Hollywood Walk of Fame, to look at the new LA Rams stadium and China Town all in the same day. Great way to get around LA!
I was worried about getting in and out of the garage from the reviews but it was no problem for our Toyota Camry.
I rated this hotel a 4 based on the price and location vs. what we would pay at other hotels. This includes a continental breakfast, free parking and NO resort fee.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperienceTeam, Guest Relations Manager at Surestay By Best Western Beverly Hills West La
Responded 16 Feb 2020
Hi MilehiighWarrior, Thank you so much for choosing to stay with us and for your genuine review. We are glad that you liked the overall price and staff service, Thank you for appreciating our location and facilities too. Many, many thanks for choosing us and we do hope to see you again in the near future! Best Regards, Customer Care Team
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There is nothing fancy in this humble abode but the room was cheap and clean. The mattress was lumpy. Two TV remotes were needed to work the TV; one had tape holding in the batteries. But the staff bent over backwards to be helpful. The free breakfast offered was of typical variety.The location was perfect, especially for someone using public transportation or who enjoys a walk in a lively, safe neighborhood.Great value for someone not too fussy or demanding.
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Review collected in partnership with Best Western
Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperienceTeam, Guest Relations Manager at Surestay By Best Western Beverly Hills West La
Responded 16 Mar 2020
Hi Dreamer791553, We thank you for reviewing us. We are sorry if your experience did not match your expectations. We will definitely undertake the necessary repairs to ensure that you do not have to go through any inconvenience in the future. However, we are quite happy to hear that you liked the staff service, location and also found good for the money. We have it in us to improve and we would love to see you again in the future! Best Regards, Customer Care Team
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After an 11 hour flight all I wanted to was check in to my room, get some food and go to sleep. However, there were issues from the offset! Upon my arrival I was overcharged for my stay and when this was highlighted I was told that the refund would be processed straight away. Fast forward 8 weeks later and I'd only received the refund just after Christmas.
The staff were pretty polite, there was a young girl by the name of Rosanna (I think) that was friendly and extremely apologetic about the issues we had with our room.
We were woken up at 8am each morning to the sound of building work happening, to then be told 2 days into our stay that we had to move room due to them wanting to work on the bathroom. This was an easy move as it was only next door but still inconvenient.
Overall this isn't the worst place to stay, the rooms are very basic and clean enough and the property itself is well located to be able to get to most places in LA
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Date of stay: October 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperienceTeam, Guest Relations Manager at Surestay By Best Western Beverly Hills West La
Responded 2 Feb 2020
Hi Decj0791, Thank you for sparing a moment to post your review. Although we are glad that you liked the overall stay, we are still apologetic about the inconvenience you had to deal with. Firstly, we are sorry for the issue with overcharging and the delay in getting a refund. Sometimes, due to certain issues, it takes longer than usual and we apologize profusely for this. We will make sure that this does not happen again in the future. Again, we are sorry that you had to move next door. But we thank you for cooperating with us in this regard. We will make sure that you do not have to face any such inconvenience in the future. We are certainly pleased to know that you found the property clean and liked the location. We hope to serve you more successfully in the future! Best Regards, Customer Care Team
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Excellent hotel in a peaceful neighbourhood, away from all the chaos but near to great restaurants and convenience stores. Underground free parking available and right on the main road. Great and warm staff at the front desk. Special mention of Christie, Gina and Joanne. Will visit again.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked this when my scheduled conference was cancelled and I decided to come to LA anyway since I couldn't get an airline refund. Brigid was very nice through the booking and check-in process and also helped me get the best deal available - much less than advertised on the travel sites. The day I got there is the day that everything in LA started to shut down. The staff was very understanding and even tried to help me find places to eat and places that were not closed. Because of the shutdowns, we decided to cut our stay short and only stayed 3 nights instead of 5. The staff was very accomodating and refunded us the difference. The rooms are not fancy but they are very clean and had excellent Wifi. Note that there is a lot of renovation going on and the hallway noise from that was rather loud. The hallways and bottom level wnere the parking garage is are rather dingy but the room itself was fine. Bed was comfortable too. Because of the shutdowns and the terrible weather, we couldn't enjoy the neighborhood very much but it is an easy safe walk to numerous restaurants and the Grove.
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Review collected in partnership with Best Western
Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from INNsight, Guest Relations Manager at Surestay By Best Western Beverly Hills West La
Responded 17 Mar 2020
Mnmcintyre87: Thank you so much for taking the time to leave such detailed feedback on your stay with us. I am glad that you had a good time here with us. We work really hard to make our guests feel at home. Our housekeeping staff works really well to keep the rooms and premises clean, convenient and comfortable. Our management and staff take great satisfaction in providing our guests with the highest levels of professional service and hospitality. We would love to host you again. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management
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Do not stay here it is not never hills this is not best western standard that I expect the parking was located below very tight and narrow entrance to find no parking available. Their extra parking was in back where there was none. It is so compacted there is nowhere to park. My son got stuck in the bathroom without being locked I had to bust the door open. The wood blind were tore up, there was a smell in the room, the carpet was not vacuumed very well, breakfast was a fruit cup, apple juice, and an old danish all smashed up and thrown in a bag. There was only two towels in the room for four people you had to go down to front for more and then they would look at you weird when you would ask for more. Very disappointed with this stay. Pick another place!!!
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Review collected in partnership with Best Western
Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from INNsight Reputation Management, Owner at Surestay By Best Western Beverly Hills West La
Responded 13 Jul 2021
Dear Guest, Thank you for taking the time to give us feedback on your stay. It is apparent from your review that you did not enjoy your experience with us. We are sorry for all our shortcomings. I wished you would talk to our front desk regarding the inconveniences you had during your stay. I will make sure this review is placed before the concerned departments and make sure our guests have a better stay. We hope to provide you a flawless experience in the future! We are sorry for not meeting your desired expectations. Sincerely, SureStay Beverly Hills Management
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I’ve stayed in a lot of hotels over the years and this was among the worst. My daughter and I checked in late and wanted to leave right away but it was late. After getting into our room we found problem after problem. This is a very old bld and renovation to room 219 was awful. Fridge had a very high frequency squeal which caused our ears to heart so I had to unplug the fridge to sleep. Room door and bathroom door Jan looks like they had both been kicked in before. Bed light swing around off the wall. Electrical plug on the lamp was dead. Alarm clock was plugged into that so we had no alarm clock. All the furniture in the room had paint chips on them so it was probably from the 1990s or older. It was first day of heavy rain outside and the window leave leaking water inside the room. The a/c plugs beside the bed and window was also dead so my daughter couldn’t charge her cell phone. The elevator door had several layers of paint on it and and was all scratched up so you know their trying to hide the age but not doing a good job. Towel rack was falling off the wall. I would not let my daughter walk barefoot on the dirty floor. We picked the location because we wanted to watch James Corden TV show recordings across the street at the CBS studios. Couldn’t sleep till 4am because the rain and traffic noise was so loud. We packed up fast and told the front desk that we’re not staying the remaining 3 nights here. Awful experience. Don’t stay here or at least in room 219. I took pictures of everything and video tapes the dead a/c plugs and loud noise from the fridge. $165/night wasted.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperience Team, Other at Surestay By Best Western Beverly Hills West La
Responded 30 Mar 2022
Hi Mobile616823, Thank you for your valuable feedback. While we're glad that you liked the location, we're disappointed to learn that it was the solitary positive aspect of your entire stay. We're concerned after knowing that your stay with us did not match up to the quality that we strive to offer at all times. We apologize for all our shortcomings and we'll definitely pass your feedback to the teams responsible to ensure that there occurs no lapse in service the next time. We will look into the issue with the fridge and fix it. As for the noise, we're extremely sorry for the inconvenience caused. Although we don't have much control over our surroundings and external noise everytime, we'll still work our possibilities in the favour of keeping the noise at bay to ensure that our guests have a relaxed and peaceful stay. We beg your pardon and we request you to give us another chance to welcome you again for a perfect stay! We are sanguine that you shall notice the difference on your next visit! Best Regards, Customer Care Team
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I’ve been a Best Western Loyalty member for many years but I was quite disappointed with this hotel. Although the bathroom had been updated the room was small and dated and didn’t function well for us during a 4 night stay. There was no proper facility for hanging clothes, just the kind of coat rack found behind a front or back door. We had to hang our coats from the shower rail so we could hang our clothes over the pegs on the rack. There was a desk but a pouffe rather than a chair and the vanity was alongside the bed instead of the bathroom. There was nowhere at the vanity to even hang a hand towel so used the door knob. The room was so narrow a bedside table had been removed so the door could open. The hairdryer was good, and the iron and ironing table. I liked the plantation type shutters on the window. Breakfast was advertised as a full continental but was actually a grab and go, not worth eating. We ate out for breakfast at the Original Farmers Market which was about a 7 min walk. The location was walking distance to Farmers Market, The Grove, LaBrea Tar Pits, the Academy Award Museum, Art Museum, and Trader Joe’s. It’s in the Fairfax Historic District on the main road. The Metro bus stop was right at the corner. Buses run every 15 mins with easy access to many tourist sites so the location was very good. We got a member multi night stay rate of $142 per night so quite reasonable for an LA hotel I guess but we’d rather pay more for a better experience and more comfortable stay.
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Review collected in partnership with Best Western
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the online photos, location, price, & exterior I expected a bit more than what I received. Arriving midday having to wait in a hallway for someone to show up behind the front desk 25 mins later, who was quite nice & quick, but with a request for a single bed high floor, I got a first floor room with double beds & the exterior stairwell down to the parking garage right outside the room window that had a large metal gate that was getting opened & slammed shut by the “wind” I was told, even though there was barely a breeze. was told they will send someone to secure it.....which took about 24 hours apparently. The room was disappointing, very basic & felt cramped compared to other properties I’ve stayed. The most upsetting/disappointing part of the whole experienc was our departure. It was a quiet Sunday when it was time to checkout & I had asked what my later checkout options were(I’m a Best Western member as well) & was given the standard “we can offer you until noon” with no other options, so I took that. Now, yes, due to a suitcase deciding to not want to zip closed anymore & having to now repack an entire full suitcase into other bags, we ended up going past noon but starting at 11 with housekeeping knocking at the door, informed that we have a late checkout at noon. Promptly at noon knocks again and we tell her just 5 more mins, so she parks her cart in front of our door making it almost impossible to get by with our bags. I start moving things to the car as my travel partner is finishing the final small things & the manager or front desk staff I’m not sure who she was but she comes to tell me”l you were given noon checkout and it’s past that & housekeeping is on limited time” as my arms are completely full with bags & two suite cases. I tell her we are getting everything out now. As I come back in is when the suitcase explodes & we as quickly as possible get that repacked & I take the last bit out to the car while my partner just checks to make sure nothing is left & as I come back in the staff member from the front again from down the hall “excuse me sir, it’s 45 mins after your checkout time & housekeeping is now behind because she has more than your room to clean, she’s only 1 person with all of these rooms to clean & now she is behind cleaning all the other rooms waiting for you” makes no since, why not go to the next room! And then as we are leaving she makes a point from down the hall “I’m charging you a late checkout fee”
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Review collected in partnership with Best Western
Date of stay: January 2021
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperience Team, Other at Surestay By Best Western Beverly Hills West La
Responded 18 Jan 2021
Hi JoeH1361, Thank you for sharing your concerns regarding the recent stay at our property. It is extremely disappointing to learn that we could not provide you with a quality stay this time. The onus is on us but please know that this is not the norm that is generally followed here as you are already familiar with the general Best Western style of welcoming and treating their guests. But that being said and without meaning to offer any excuses or justification, we will get to the bottom of it and bring about the necessary changes in the problem areas. We cannot allow a few atypical lapses here and there to mar the brand image and the quality of stay that is usually expected from us by our guests. We appreciate you being transparent with us as a repeat customer and at any cost, we would not want any breach of faith in this understanding and bond that we share with you. Your feedback will be given the attention that it deserves! With regard to the check-out time, we follow it religiously as even a minor alteration or disruption in the schedule can alter the routine of everybody else in the team. But for the convenience of our guests, we do offer an extension too. We will definitely investigate this matter further to seek more clarity and to bring about the necessary improvements for preventing this from happening again in the future. We regret the inconvenience caused to you and we seek your forgiveness for failing to exceed your expectations this time. But we assure you that you can trust us with your future travels (just like before) and we would love to make it up to you and your travel partner! Best Regards, Customer Care Team
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My wife and I are Best Western members and we have enjoyed our stay at various locations around the country but this establishment is NOT up to par with the franchise, it is shameful. We have not been on many trips this year due to the pandemic so we were excited about the prospect of taking a trip but didn’t anticipate this low quality product from Best Western. There were so many things we found problematic at this place. When we went to sit out on the patio there was a homeless man arguing on the phone, sitting on the floor, barefoot with no mask. The carpet had stains everywhere, the paint was peeling off the walls and the window shutters needed desperately to be dusted. We were moved rooms twice and the ceiling in both rooms appeared to have water damage, photo is attached. The outlets didn’t work so we had trouble charging our phones. The tv in our first room wasn’t working properly. Honestly this list just scratches the surface of issues that we noticed, we reserved for one night and were happy to check out as soon as possible.
*Please note that my wife made the review below me giving a positive review out of good faith based on our previous experiences at Best Western. We needed to check in earlier to join a zoom meeting and was told that this accommodation could be made it was gave a review prior to our stay. If this is a common practice of their staff I would question the validity of this locations ratings.
We will surely NOT STAY here ever again!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestTouch Inc, Other at Surestay By Best Western Beverly Hills West La
Responded 19 Oct 2020
Hi Q1601WZanthonyn, Thank you for sharing your concerns regarding the recent stay at our property. It is extremely disappointing to learn that we could not provide you with a quality stay this time. The onus is on us but please know that this is not the norm that is generally followed here as you are already familiar with the general Best Western style of welcoming and treating their guests. But that being said, we believe every word of yours and without meaning to offer any excuses or justification, we will get to the bottom of it and bring about the necessary changes in the problem areas. We cannot allow a few atypical lapses here and there to mar the brand image and the quality of stay that is usually expected from us by our guests. We appreciate you being transparent with us as a repeat customer and at any cost, we would not want any breach of faith in this understanding and bond that we share with you. Your feedback will be given the attention that it deserves! With regard to the customers giving their review prior to the stay is the new way of trying to know the guest expectations better and it's mainly done in the case of BW members or repeat guests. We seek your forgiveness for failing to exceed your expectations this time. But we assure you that you can trust us with your future travels (just like before) and we would love to make it up to you and your spouse! Best Regards, Customer Care Team
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There are more places to choose from in the Los Angeles area.
PRICE RANGE
HK$1,229 - HK$1,454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rodeway inn los angeles hotel los angeles, los angeles rodeway inn
LOCATION
United StatesCaliforniaLos AngelesWilshire / Fairfax District / Central L.A
NUMBER OF ROOMS
36
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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