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The Kiroro, A Tribute Portfolio Hotel, Hokkaido

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128-1 Tokiwa, Akaigawa, Yoichi-gun, Hokkaido, Akaigawa-mura, Yoichi-gun 046-0593 Hokkaido
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (729)
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Panoramas (10)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 13/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Kiroro, A Tribute Portfolio Hotel, Hokkaido
Updated 13/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Akaigawa-mura
Location
Cleanliness
Service
Value
The Kiroro, A Tribute Portfolio Hotel, Hokkaido features 281 spacious guest rooms and suites in Hokkaido, Japan in an idyllic setting within the Hokkaido mountains. On-site recreational facilities include gym, swimming pool and Japanese hot spring as well as Resort Market and both indoor and outdoor activities. In Kiroro Ski Resort, where the hotel is located, there is "Kiroro Snow World" well-known throughout the world for it's amazing powder snow, where you can enjoy ski life to the fullest.
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Room & Suite (288)288
Full view
Property amenities
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Ski rentals
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Skiing
Table tennis
Free shuttle or taxi services
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Hot spring bath
Massage
24-hour security
Baggage storage
Chapel / shrine
Currency exchange
Gift shop
Non-smoking hotel
Shops
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
Chinese, Japanese
Hotel links
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Location

Full view
64Somewhat walkable
Grade: 64 out of 100
12Restaurantswithin 1 km
2Attractionswithin 1 km
620Reviews26Q+A16Room tips
Traveller rating
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Popular mentions
The Eating Ashman wrote a review Oct 2020
Tokyo, Japan248 contributions174 helpful votes
+1
We stayed with friends in Niseko on a recent trip to Hokkaido then decide to spend some extra time at the Kiroro hotel as it was not far away (about 30mins drive). This was a first summer in Hokkaido as we often go for winter skiing. We were pleasantly surprised with the Kiroro facilities and room size (bigger than you would normally expect for a Japanese hotel). During our stay all of the hotel and restaurant staff were very helpful and courteous when we asked questions or needed help. As this was during August 2020 some of the facilities were closed (most of the shopping area on site was only open one day that we were there and some of the restaurants were also closed) but the pool and Onsen were open and we enjoyed them a lot (every day in the Onsen) as well as the on site activities. We opted for a activity day pass that let us use a variety of activities for a reasonable price. We tried paddle tennis, park golf, video games (all be it very old), slack line and mountain bike rental. The mountain bikes were great fun and we had a good time exploring the local area and even found a small waterfall. For people coming in winter there are also lifts very close to the hotel and I sure it would be busy during this time. We also spend a day in Otaru and this was also a highlight. There were many tourist shops and shopping streets to explore and we spent most to the day there and there were a variety of restaurants to choose from. Otaru is know for its excellent seafood and it did not disappoint. The town also has several glassware stores and there were interesting to look at.
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Date of stay: August 2020
Value
Rooms
Service
2 Helpful votes
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Response from Management Kiroro, マーケティング at The Kiroro, A Tribute Portfolio Hotel, Hokkaido
Responded 4 weeks ago
Dear ashleyt61, Thank you for choosing The Kiroro, A Tribute Portfolio Hotel for your summer break. We are glad to read that you had an enjoyable stay, managed to partake in many summer activities and visited Otaru. We hope to welcome you back for your next vacation! Best Regards, The Kiroro Resort Team
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JpnMan wrote a review Oct 2020
Japan188 contributions110 helpful votes
Stayed in September. Checkin took longer than it should have (15 minutes to process my card). Pretty empty and most shops closed, as was pool and hotel onsen. We had access to the other onsen which was quite nice. Lounge had live music the nights we were there. Food isn't cheap, but with low season Platinum discounts of 30% not too bad. Our room was spacious, though a "king" was really just two twins pushed together. As a Bonvoy Platinum I had hoped for a suite, there are some on the top floor, but it wasn't offered. Breakfast was good. Location is pretty isolated, nothing to walk to except Sheraton. We hiked a third of the way up the mountain behind the Sheraton that leads to Mt Yoichi, but realized we didn't have time to make the summit (it is a long hike). I could see going back in winter.
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Date of stay: September 2020
Rooms
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1 Helpful vote
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Response from Kiroro Management, Marketing at The Kiroro, A Tribute Portfolio Hotel, Hokkaido
Responded 3 weeks ago
Dear JpnMan, Thank you for staying at The Kiroro: A Tribute Portfolio Hotel, Hokkaido and thank you for taking the time to leave this review. We are pleased to read that you had a pleasant autumn stay and hope that you can make it back for that winter holiday sometime soon. Best regards, The Kiroro Resort Team
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JJQ wrote a review Jul 2020
Tokyo, Japan15 contributions13 helpful votes
After a road trip in Hokkaido, we chose the Kiroro to relax for a few days and enjoy the surrounding nature. Kiroro resort was beyond expectations on every field. Some big efforts have been made in this hotel to make you feel at home. Amazing managers and staff, top service very large, quiet and comfy rooms tasty food tons of activities on site great location Definitely beating the competition around. will be back!
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
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Response from Kiroro Management, Marketing at The Kiroro, A Tribute Portfolio Hotel, Hokkaido
Responded 2 Aug 2020
Dear doubletokyo, Thank you for choosing to stay at The Kiroro, a Tribute Portfolio Hotel, Hokkaido for your vacation and we are glad to hear your stay was satisfying. We look forward to welcoming you again.
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Zui wrote a review Feb 2020
Kuala Lumpur, Malaysia129 contributions93 helpful votes
Had a great stay. Rooms are very comfortable and access to the ski resort and slopes very convenient with the magic carpet and gondola. Service was helpful as well. We needed to late check out but our room was booked for the the next guest. Reception lent us another room for us to rest. A visit to the onsen is a must.
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Date of stay: January 2020Trip type: Travelled as a couple
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Response from Kiroro Management, Marketing at The Kiroro, A Tribute Portfolio Hotel, Hokkaido
Responded 2 Aug 2020
Dear 926duyp, Thank you for choosing to stay at The Kiroro, a Tribute Portfolio Hotel, Hokkaido, for your winter vacation and we are glad to hear your stay has been satisfying. We look forward to welcoming you again. Sincerely, Kiroro Resort
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Hyunje Jo wrote a review Feb 2020
Seoul, South Korea277 contributions475 helpful votes
+1
The hotel is located in fine ski resort called Kiroro. Since this winter season, there is Gateway Express - so from the hotel we can go to the slope through express Gondola, which is very good convenient. I recommend this hotel for family trip. It has various program like Magic Show and weekend Fireworks. It has coin laundry so also helpful for long trip. There are many restaurants - Japanese, Italian, Buffet, Steak house etc., especially the Alpine Brasserie on the 1st floor was more than expected, it has tasty warm dishes from kids menu to escargot and french onion soup. For Bonvoy members (platinum and above) there is happy hour (17:30-19:30). The staffs are well trained and kind (especially thanks to Ms. Miwa Takahara with very fluent English) Live music is impressive (can submit a request for a song). You should not miss the Magic Show by Fred.
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Date of stay: February 2020Trip type: Travelled with family
7 Helpful votes
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Response from Kirorohotels, Public Relations Manager at The Kiroro, A Tribute Portfolio Hotel, Hokkaido
Responded 25 Feb 2020
Dear worldtravellist, Thank you for choosing Sheraton Hokkaido Kiroro Resort from many Marriott Bonvoy Hotels worldwide and taking the time to leave this excellent review. We are glad to hear your stay has been satisfying. We have shared your feedback with the appropriate hotel team. We look forward to welcoming you again. Best regards, Kiroro Resort team
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PRICE RANGE
US$110 - US$410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
piano hotel akaigawa mura, piano resort akaigawa mura
LOCATION
JapanHokkaidoYoichi-gunAkaigawa-mura
NUMBER OF ROOMS
281
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Frequently Asked Questions about The Kiroro, A Tribute Portfolio Hotel, Hokkaido
Which popular attractions are close to The Kiroro, A Tribute Portfolio Hotel, Hokkaido?
Nearby attractions include Kiroro Snow World (1.0 km), Kiroro Town (0.06 km), and Nisai no Kane (1.0 km).
What are some of the property amenities at The Kiroro, A Tribute Portfolio Hotel, Hokkaido?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Kiroro, A Tribute Portfolio Hotel, Hokkaido?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Kiroro, A Tribute Portfolio Hotel, Hokkaido?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Kiroro, A Tribute Portfolio Hotel, Hokkaido?
Conveniently located restaurants include Alpine Brasserie, Alla Moda, and Kiroro Mountain Hotel Lumiere.
Are there opportunities to exercise at The Kiroro, A Tribute Portfolio Hotel, Hokkaido?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Kiroro, A Tribute Portfolio Hotel, Hokkaido offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Kiroro, A Tribute Portfolio Hotel, Hokkaido?
The staff speaks multiple languages, including Chinese and Japanese.
Are there any historical sites close to The Kiroro, A Tribute Portfolio Hotel, Hokkaido?
Many travellers enjoy visiting Kitaichi Glass 3gokan (13.1 km), The Site of Temiya Line (13.7 km), and Former Mitsui Sumitomo Bank Otaru Branch (13.6 km).
Does The Kiroro, A Tribute Portfolio Hotel, Hokkaido have any great views?
Yes, guests often enjoy the mountain view available here.
Is The Kiroro, A Tribute Portfolio Hotel, Hokkaido accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.