Overall great stay @ Element Irvine. The rooms were clean and nicely decorated. The hotel staff has been friendly and helpful. However, someone should talk to the morning cook about providing unbiased service to all guest. Upon arrival we asked for 3 fried eggs and he says can only make 2 and direct us to the steam eggs. We read and understand the there was a sign that says no omelette service but no sign indicating maximum amount of eggs per order/guest. (Policy/rule) no biggie. Secondly; I ordered another item and said thank you! Few moments later, the cook replies say please in front of the entire lobby. I do not understand why I need to beg for eggs in the morning if I’m a guest and it is your job. There were clearly other guest who didn’t say “please” and there was no hassle. I was polite to begin with but it was totally uncalled for. I used to work in the hospitality industry and understand what staff is going through on a daily basis but there is no need to make me feel discouraged. Furthermore, a guest came down and order 3 fried eggs and he received it accordingly without any questions. I rate this hotel a 5 stars but someone should talk to the cook so all guest receive the same level of hospitality during the stay and prevent any other mishaps in the future.…
Road warriors beware. Physically an Element but not in spirit. Paper thin walls have me writing this review in the middle of the night rather than sleeping. Buggy new construction, such as hot and cold confusingly upside down in the shower. Ignored my loyalty profile information. Odd location reduces convenience.
A new Element property in Irvine. It worked well enough for us for a few months. Here's what we put in the thank you card with an extra tip and chocolates. "To the wonderful Element Irvine Staff, Thanks for all you have done so far to help us feel comfortable during our stay and to bring us calm during this difficult housing transition period! We’ll be out of town for a few days, and then back again for a bit before we check out. Please accept this small gift as a token of our gratitude for all you’ve done to make us feel at home here during our stay. All of the staff, especially Stephanie, Liliana, and José, were very helpful and really made this hotel feel like a home away from home. We especially appreciated: - Stephanie’s amazing patience and focus to help us find the right room for our long stay and then again to try to find a new room, - The front desk staff’s attention to detail in helping manage our packages and love for Max (especially Nomi and Landon), - The housekeeping staff’s helpfulness in providing paper products and taking our trash, even helping us find an important item when we accidentally tossed it (especially José and Liliana), and - The breakfast cook’s (sorry we didn’t catch his name!) cheerful help and saying hi to Max, even when breakfast was chaotic, especially on the weekends! Take good care everyone and thanks again for everything, and we’ll see you when we get back from our trip later this week!"…
Such a great find! Amazing staff, gorgeous rooms and great breakfast! Plus dog friendly! Will certainly be back for business and pleasure! Also free parking! We were so surprised at the quality of this hotel. Fantastic value and thoroughly recommended!
Have had mostly positive experiences with the Element brand and decided to try this spot. Really enjoyed our stay. Pluses: It's a new(ish) hotel and everything was well maintained and clean. Rooms were very clean. We were only there for one night, but it has the feel of an extended stay place for business travelers, with a cooktop, fridge, plates, silverware, etc. It is quite close distance wise from the Santa Ana airport and I didn't quite notice HOW close until after I booked the spot, but plane noise was minimal - I'm a pretty light sleeper and I couldn't hear anything disruptive. Clean, not-spooky, well lit parking area. Friendly employees, from front desk to kitchen staff to the handsome bartender. There really isn't a minus at all, and as casual travelers we'll almost definitely stay again, but I would say that overall, this may hold more appeal for business travelers. This isn't a location where there's a cafe or food place within walking distance, and this section of Irvine is very corporate. I saw a few business meetings happening, and it's probably a great hotel to stay in if you have an early flight out of SNA the following morning.…
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