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This hotel has major issues with their communication. Sadly the manager is the biggest problem. It was horrible to have to continually have to make sure my simple request was done. And not to mention we weren't able to check in to our room until...More
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We took a much needed break and headed out to the Desert. We throughly enjoyed our stay. Upon check in we were offered a complimentary drink of white wine beer or bottled water, this was nice after our 2 hour ride.The room was large and...More
Thank Christine B
Response from Zachary M, Front Desk Supervisor at Miramonte Indian Wells Resort & SpaResponded 3 weeks ago
Thank you for taking the time to participate in our valuable survey. We are delighted that you enjoyed your stay with us as well as your feedback. Happy to hear you had a chance to try our Koffi bar, did you have a chance to...More
Had a wonderful time here. The staff was amazing along with the view. Thanks to Patty at the Front desk for making my stay a memorable one. The food at the restaurant was amazing! Thanks to Brian the Director of Engineering for recommending the Pork...More
Thank Mystery W
Response from Zachary M, Front desk Supervisor at Miramonte Indian Wells Resort & SpaResponded 1 week ago
Thank you for taking the time to participate in our valuable survey. We are delighted that you enjoyed your stay with us as well as your feedback. We look forward to welcoming you back to the Mira Monte in the near future.
The hotel is nice enough. The rooms are not as nice as the general grounds.
Be careful about the hidden fees though - they charge a substantial resort fee and didn’t mention it until I was checking out. It was fine but I could see...More
Thank Natasha P
Response from Zachary M, Front Desk Supervisor at Miramonte Indian Wells Resort & SpaResponded 1 week ago
Thank you for taking the time to participate in our valuable survey. I have read your comments and appreciate your feedback. Our resort fee is an industry standard which is published at the time of booking and added to confirmation letter send to our future...More
The Saturday check-in seemed like the start of a bad experience, long line and stories of rooms not ready at 430. However the front desk staff worked their customer service magic and suggested a nice bar area visit.
Once caught up, Zach personally came out...More