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We were upgraded on arrival and treated like VIPs the entire time. We can not fault this hotel, staff and resort facilities. Everyone goes out of their way to make you feel welcome and nothing is a problem in their desire to make your stay...More
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Flew to Indian Wells for a technology conference. Stopped in the gift shop and bought:
Travel shaving cream
A pack of gum
A small bag of doritos
The bill came to $48.
I decided then and there that I would be...More
On the positive side, the staff have been very friendly and professional. The grounds are well manicured. The lobby is open and spacious.
We came here for the last 4 sessions of the BNP Paribas Open Tennis Tournament which was a special offer that included...More
I travel frequently and this is hands-down one of the best hotels I've ever stayed at. Staff are incredibly helpful and gracious. The facility and grounds are spectacular. The rooms are fabulous, updated, clean, comfortable with plenty of outlet plugs for devices. I had a...More
The customer service alone gets a top rating ! I can’t say enough about the entire staff from valet, to check in, to the baristas.
We enjoyed the work out room with the top equipment.
We enjoyed the beautiful grounds and walked around enjoying the...More
Do it! the private hot tub and outdoor area make it well worth the upgrade. Butler service was great too. Brought me oil, butter, and spices so I could use the grill on my patio area. He also kept my fridge stocked with... More
Do it! the private hot tub and outdoor area make it well worth the upgrade. Butler service was great too. Brought me oil, butter, and spices so I could use the grill on my patio area. He also kept my fridge stocked with complimentary sodas and water.