Sheraton Garden Grove - Anaheim South Hotel

Sheraton Garden Grove - Anaheim South Hotel

Traveller (186)
Accessible Bathroom - Tub
Room & Suite (100)
Park Grill Restaurant
Dining (11)

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About

4.0
#10 of 19 hotels in Garden Grove
4.0 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Rest easy at Sheraton Garden Grove - Anaheim South Hotel. Our hotel in Garden Grove, California is located near Disneyland® Resort, Anaheim Convention Center, Garden Walk and the Outlets of Orange. After a busy day, retire to contemporary accommodations, featuring the signature Sheraton Sleep Experience. complimentary Wi-Fi, 55" Flat Screen TV's and room service.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Squash offsite
Tennis court offsite
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

12221 Harbor Boulevard, Garden Grove, CA 92840-4005
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
John Wayne Airport
13.1 km
See all flights
Long Beach Municipal Airport
22.2 km
See all flights
741Reviews10Q+A100Room tips
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Detailed Reviews
mayamagick wrote a review Jan 2020
Los Angeles, California1 contribution6 helpful votes
4.0 of 5 bubbles
We stayed here for blizzcon. The rooms were a lot nicer than the Hilton where the convention was being held. It was clean, the room service was great, and the only complaint i had was the disgusting smell that they pumped into the lobby and the restaurant was. This kept me out of going to their restaurant or bar, and had to walk through covering my face to not breathe it in. It doesn't even smell like they attempted a pleasant smell, it had more of a really cheap aerosol deodorant. It was very harsh and irritated my lungs. I wish hotels would stop this as people have asthma, allergies, and chemical sensitivities to fragrances. The only positive was that it was not pumped into the rooms which would have been it for me.

The other bizarre thing I found is that the breakfast menu for room service looks like its 20 years old, where everything was low fat, high carb. They should offer more dishes that weren't based on low fat foods or just egg whites. The nice thing was I was able to just write in on the menu what I wanted and they provided.
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Date of stay: November 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 1 Feb 2020
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove On behalf of the entire hotel team, we want to thank you for sharing your with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback and concerns have been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove. Sincerely, Steven Langevin
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PHXroadwarrior wrote a review Feb 2020
Phoenix, Arizona168 contributions209 helpful votes
4.0 of 5 bubbles
We spent four nights here for a Disneyland trip and had a very nice visit.

I used to stay at this property about a decade ago when it was brand new and the hotel has been refreshed and is, for the most part, really pretty and fresh. Some of the furniture in the rooms is a bit worn but otherwise the rooms look great.

There were a couple service failures during our trip that were a little bothersome. Yesterday morning two housekeepers (one male and one female) had a very loud argument in the room next to ours (btw we know they were housekeepers because the cart was in the hallway outside the room) and another day the same male housekeeper let himself into our room despite the Do Not Disturb sign being on the door.

But the nastiest and weirdest thing is the smoking area. Why in the world would you set up a smoking area immediately on both sides of the hotel’s front door? This is a Sheraton property, not a Motel 6. Every single time guests come and go from the main entrance you need to run the gauntlet of smoke and overflowing ashtrays. Seriously, didn’t anyone think this out?

Overall a really good stay but some better attention by management could certainly have made it even better.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 8 Feb 2020
Thank you for choosing to stay at the Sheraton Garden Grove - Anaheim South Hotel and providing your honest feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Garden Grove - Anaheim South Hotel on your next visit to Garden Grove so that we can deliver on the guest experience you deserve. Sincerely, Steven Langevin
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PaulaJ24 wrote a review Feb 2020
New York City, New York1 contribution2 helpful votes
3.0 of 5 bubbles
The hotel was decent although I had to call for housekeeping to clean my room. My worst experience however was upon check out when I was told that my bill could not be broken into meals vs lodging. One young man insisted on telling me it was company policy not to do so when I assured him that other Sheraton's I have stayed at had no problem in doing so. He was arrogant and insistent that what he was saying was fact. He.would not listen nor concede that I might be right. The staff here needs training on how to deal with their customers as well as how to break out a bill.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Request lounge floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 13 Feb 2020
Thank you for taking the time to share your valuable feedback. My name is Steve Langevin and I am the Front Office Manager at the Sheraton Garden Grove - Anaheim South Hotel. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. Rest assure I have shared your comments with my staff members and corrective action is being taken. We pride ourselves on delivering outstanding service and upholding exceptional cleanliness standards. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Garden Grove - Anaheim South Hotel on your next visit to Garden Grove so that we can deliver on the guest experience you deserve. Sincerely, Steven Langevin
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val b wrote a review Jan 2020
California35 contributions30 helpful votes
+1
4.0 of 5 bubbles
Hotel was updated and clean. Rooms are spacious and comfortable but you can hear people walking above you. Our room had a very strong clove smell to it. Not sure if it was the person before us or if that is a scent they use when they clean (it was not appealing at all). We did have to wait two hours after check time in to actually get into our room. Parking was a mess. There is very little close parking, you have to park in a hidden lot on the property that is dark, kind of scary and was a pain when we checked out with all our bags. Seems to be the new norm for hotels in this area though.

We are willing to give it another try.
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Date of stay: January 2020
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 1 Feb 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Steven Langevin
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Andrew P wrote a review Nov 2022
1 contribution
1.0 of 5 bubbles
From 10/27-10/29
Due to the house being fumigated, we were happy to find a hotel with wonderful reviews. We had a stressful packing to the hotel due to a situation in which one of the employees, an older, burly gentleman with the white short hair made me and my mother completely uncomfortable. After we just checked in, we asked for a trolley for our luggage to bring to the room. While we understand that the hotel might not have enough for all their guests, that gentleman approached me letting me know that they need back the trolley as soon as possible, which we agreed that is understandable and my family will be as quick as possible and wrote down the room number we will be staying. We were already in the front unloading the car and running to the room but he approached my elderly mom this time to warm us again unfortunately he made her feel threatened as I was already trying to unload. She was extremely uncomfortable, she already had a rough time understanding English and the treatment she had been through with anti-Asian racism. I decided to just rush it so we can return the trolley but 10mins later after we reach the room to unload the last load, this gentleman went to our room to take it back. He had to tell us 3 times after I assured him that we’ll be done as quickly as I could since it takes a bit to run up and down the floors to the farthest room. I had to carry up the rest of my luggage by hand since my family and I felt extremely threatened. I know that they need it for the other guests but it seems that we were the only ones being asked so much.
Fortunately, we spoke to the manager and he made the rest of the stay more pleasant. He was polite and considerate of the situation plus he dealt with it personally. However, this trip still has left us a sour taste due to that employee.
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Date of stay: October 2022
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 6 Nov 2022
Again my sincere apologies for your recent stay at Sheraton Garden Grove-Anaheim South. Rest assure I have addressed your concerns with my staff member and corrective action has been taken. I am glad to see you were able to enjoy the rest of your stay. We pride ourselves on delivering outstanding service and it is disheartening that we did not live up to our usual standards. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Garden Grove - Anaheim South Hotel on your next visit to Garden Grove so that we can deliver on the guest experience you deserve. Sincerely, Steven Langevin Front Office Manager
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Sergio R wrote a review Oct 2022
Culiacan, Mexico313 contributions162 helpful votes
5.0 of 5 bubbles
We spent five days in this hotel with friends and the service we had was amaizing, specially at the restaurant. The restaurant employees besides providing us with good food and drinks, answered our questions and gave us tips about shooping, dinning outside the hotel and Disneyland. That was a great help.
Alm of them spoke very good spanish.
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Date of stay: October 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Ask for habrbord bld view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 14 Oct 2022
Dear Sergio R, Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, Steven Langevin steve.langevin@sheratongardengrove.com
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ANDY1888 wrote a review Jul 2023
WALNUT51 contributions66 helpful votes
3.0 of 5 bubbles
The guy working in the restaurant was very rude and was racist. We booked this hotel and it included breakfast. When I went to the breakfast the guy said we cannot eat there as that card for breakfast was not valid in restaurant as it was for the lounge on 7th floor. However the front desk had to straighten this out and told us to go inside to the restaurant. You need to talk to this amigo working in the restaurant as this is not the first time he has been rude to us and he is racist. I tipped the lady in the restaurant $20 and wrapped it in a napkin as I didn’t want that jerk to get a penny of my tip.
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 2 Aug 2023
Thank you for taking the time to share your valuable feedback. My name is Steve Langevin and I am the Front Office Manager at the Sheraton Garden Grove - Anaheim South Hotel. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. Rest assure I have shared your comments with the Food and Beverage Manager and corrective action has been taken. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Garden Grove - Anaheim South Hotel on your next visit to Garden Grove so that we can deliver on the guest experience you deserve. Sincerely, Steven Langevin
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Report response as inappropriate
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Ashley A wrote a review Apr 2022
Calgary, Canada17 contributions8 helpful votes
3.0 of 5 bubbles
Hotel is nice, pool and hot tub are good. The walk is decent about 15 mins to Disneyland. Staff is friendly and helpful. The rooms don’t have much sound proofing you can hear the road and other people and dogs barking, on top of it they’re doing construction. Started hammering at about 645 am woke me up not very impressed. There is food option but the restaurants mainly consists of pizza
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANDY1888 wrote a review Mar 2023
WALNUT51 contributions66 helpful votes
1.0 of 5 bubbles
Got charged for parking twice when rate included parking. I booked this hotel for 5 nights and the rate included breakfast and parking. However I was charged $90 for parking. When I called to complain about this, instead of giving me a refund, I got charged another $90 for parking for a total of $180. I am going to email Marriott CEO Anthony Capuano for the Office of Consumer Affairs can look into this.

Housekeeping left a dirty wash cloth/rag on top of my bed which was unacceptable and there was no Manager on duty to address this.
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Date of stay: February 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: check your final bill as the charged me for parking twice after I called the front desk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 8 Mar 2023
Dear ANDY1888, Thank you for taking the time to share your valuable feedback. My name is Steve Langevin and I am the Front Office Manager at the Sheraton Garden Grove - Anaheim South Hotel. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more details about your recent stay in an effort to prevent these issues from occurring in the future. I called and left you a couple of voicemails, as for the parking i do see we did initially charge you for parking, my apologies for that however I see that we did adjust it off and refunded your card. I look forward to speaking with you in order to restore your confidence in the Sheraton Garden Grove - Anaheim South Hotel. Sincerely, Steve Langevin Front Office Manager
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Brenda H wrote a review Dec 2022
Scottsdale, Arizona6 contributions1 helpful vote
1.0 of 5 bubbles
.... is exactly what happens when you don't answer your phone! I called 3 times and left 3 messages for what I am being told is in-house reservations. I need to book an additional room. I would try to contact the central res call center, but am hesitant to do so, as the booking is for TOMORROW 12/17 and I have a special request. Front desk seems only concerned about transferring me to get me off their back. Not a good look!
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 17 Dec 2022
Dear Brenda H, Thank you for taking the time to share your valuable feedback. My name is Steve Langevin and I am the Front Office Manager at the Sheraton Garden Grove - Anaheim South Hotel. It has come to my attention that the service you received regarding your phone inquiries did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your challenges in an effort to prevent this issue from occurring in the future. Please feel free to contact me via email or phone anytime at 714-703-8400 ext. 7107. I look forward to speaking with you in order to restore your confidence in the Sheraton Garden Grove - Anaheim South Hotel. Steve Langevin Front Office Manager steve.langevin@sheratongardengrove.com
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coolmom727 asked a question Jan 2020
albuquerque2 contributions3 helpful votes
Do you have a shuttle to and from Disneyland every day?
Answer from Jane d
Salt Lake City, Utah31 contributions35 helpful votes
The last time I checked (Aug 2019) they have their own shuttle service that you have to pay for and is shared with other hotels down that way. I don’t remember the exact cost but it was more than ART. I really liked this hotel but decided to stay at a hotel closer to Disneyland due to the shuttle issue.
Answer from Yazmine A
4 contributions3 helpful votes
He will never reply I tried so many things to get a hold of them for my bed bug issue an I never received nothing
Answer from Steve L
Hello Cathy, We do not have a resort fee, however we do charge for parking $15 per day. We look forward to your arrival. Steve Langevin Front Office Manager
Jackie C asked a question Jun 2016
How often does the shuttle run?
Answer from Kenton Bruno
Seattle, Washington133 contributions15 helpful votes
The shuttle runs every 30 min. It leaves on the 15 and 45 mark from the hotel and the 00 and 30 mark from Disneyland! We used it for 4 days and it was promt every time except once where it was 10 minutes late because one of the shuttles broke down
Shoesinks asked a question Mar 2016
Plano, TX30 contributions13 helpful votes
Can we fit 2 adults and 3 kids in a queen-queen room with a rollaway? Thanks.
Answer from Chris_Halderson-GM
Garden Grove, California4 contributions
Hello! In a room with 2 queen sized beds we can also fit a crib but not a rollaway however.
BobbyWz wrote a tip 14 May
119 contributions9 helpful votes
5.0 of 5 bubbles
"There is a Target and CVS directly across the street that has everything you may forget at home"
Read full review
ArcherPilot70 wrote a tip Dec 2023
Santa Maria, California45 contributions19 helpful votes
5.0 of 5 bubbles
"There are a lot of food options nearby and the hotel is close to Angels stadium and the Honda Center."
Read full review
ArcherPilot70 wrote a tip May 2023
Santa Maria, California45 contributions19 helpful votes
5.0 of 5 bubbles
"Close to Disneyland and lots of food options nearby.. Sheraton is a great choice"
Read full review
ANDY1888 wrote a tip Mar 2023
WALNUT51 contributions66 helpful votes
1.0 of 5 bubbles
"check your final bill as the charged me for parking twice after I called the front desk"
Read full review
Sergio R wrote a tip Oct 2022
Culiacan, Mexico313 contributions162 helpful votes
5.0 of 5 bubbles
"Ask for habrbord bld view."
Read full review
Not the right property for you?
There are more places to choose from in the Garden Grove area.
PRICE RANGE
HK$1,242 - HK$1,640 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton garden grove
LOCATION
United StatesCaliforniaOrange CountyGarden Grove
NUMBER OF ROOMS
285
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON GARDEN GROVE - ANAHEIM SOUTH HOTEL HK$1,180 (H̶K̶$̶1̶,̶3̶9̶2̶) - Updated 2024

Frequently Asked Questions about Sheraton Garden Grove - Anaheim South Hotel
Which popular attractions are close to Sheraton Garden Grove - Anaheim South Hotel?
Nearby attractions include Great Wolf Lodge (0.8 km), M3Live Event Center (0.6 km), and Target Store Garden-Grove-Harbor (0.2 km).
What are some of the property amenities at Sheraton Garden Grove - Anaheim South Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Garden Grove - Anaheim South Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Garden Grove - Anaheim South Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Garden Grove - Anaheim South Hotel?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Garden Grove - Anaheim South Hotel?
Conveniently located restaurants include Joe’s Italian Ice, Red Robin Gourmet Burgers, and Oggi's.
Are there opportunities to exercise at Sheraton Garden Grove - Anaheim South Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Garden Grove - Anaheim South Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Garden Grove - Anaheim South Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Garden Grove - Anaheim South Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton Garden Grove - Anaheim South Hotel?
Many travellers enjoy visiting Kellogg House (7.3 km).
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