Sheraton Garden Grove - Anaheim South Hotel
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About
#8 of 21 hotels in Garden Grove
Location
Cleanliness
Service
Value
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Paid wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Vending machine
Squash offsite
Tennis court offsite
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Spanish
Location
62Somewhat walkable
Grade: 62 out of 100
62Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
12221 Harbor Blvd, Garden Grove, CA 92840-4005
Getting there
Car HireSee all Garden Grove car hire
735Reviews10Q+A100Room tips
Reviews
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Got charged for parking twice when rate included parking. I booked this hotel for 5 nights and the rate included breakfast and parking. However I was charged $90 for parking. When I called to complain about this, instead of giving me a refund, I got charged another $90 for parking for a total of $180. I am going to email Marriott CEO Anthony Capuano for the Office of Consumer Affairs can look into this. Housekeeping left a dirty wash cloth/rag on top of my bed which was unacceptable and there was no Manager on duty to address this.
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: check your final bill as the charged me for parking twice after I called the front desk
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 2 weeks ago
Dear ANDY1888, Thank you for taking the time to share your valuable feedback. My name is Steve Langevin and I am the Front Office Manager at the Sheraton Garden Grove - Anaheim South Hotel. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more details about your recent stay in an effort to prevent these issues from occurring in the future. I called and left you a couple of voicemails, as for the parking i do see we did initially charge you for parking, my apologies for that however I see that we did adjust it off and refunded your card. I look forward to speaking with you in order to restore your confidence in the Sheraton Garden Grove - Anaheim South Hotel. Sincerely, Steve Langevin Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
.... is exactly what happens when you don't answer your phone! I called 3 times and left 3 messages for what I am being told is in-house reservations. I need to book an additional room. I would try to contact the central res call center, but am hesitant to do so, as the booking is for TOMORROW 12/17 and I have a special request. Front desk seems only concerned about transferring me to get me off their back. Not a good look!
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 17 Dec 2022
Dear Brenda H, Thank you for taking the time to share your valuable feedback. My name is Steve Langevin and I am the Front Office Manager at the Sheraton Garden Grove - Anaheim South Hotel. It has come to my attention that the service you received regarding your phone inquiries did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your challenges in an effort to prevent this issue from occurring in the future. Please feel free to contact me via email or phone anytime at 714-703-8400 ext. 7107. I look forward to speaking with you in order to restore your confidence in the Sheraton Garden Grove - Anaheim South Hotel. Steve Langevin Front Office Manager steve.langevin@sheratongardengrove.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From 10/27-10/29 Due to the house being fumigated, we were happy to find a hotel with wonderful reviews. We had a stressful packing to the hotel due to a situation in which one of the employees, an older, burly gentleman with the white short hair made me and my mother completely uncomfortable. After we just checked in, we asked for a trolley for our luggage to bring to the room. While we understand that the hotel might not have enough for all their guests, that gentleman approached me letting me know that they need back the trolley as soon as possible, which we agreed that is understandable and my family will be as quick as possible and wrote down the room number we will be staying. We were already in the front unloading the car and running to the room but he approached my elderly mom this time to warm us again unfortunately he made her feel threatened as I was already trying to unload. She was extremely uncomfortable, she already had a rough time understanding English and the treatment she had been through with anti-Asian racism. I decided to just rush it so we can return the trolley but 10mins later after we reach the room to unload the last load, this gentleman went to our room to take it back. He had to tell us 3 times after I assured him that we’ll be done as quickly as I could since it takes a bit to run up and down the floors to the farthest room. I had to carry up the rest of my luggage by hand since my family and I felt extremely threatened. I know that they need it for the other guests but it seems that we were the only ones being asked so much. Fortunately, we spoke to the manager and he made the rest of the stay more pleasant. He was polite and considerate of the situation plus he dealt with it personally. However, this trip still has left us a sour taste due to that employee.…
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 6 Nov 2022
Again my sincere apologies for your recent stay at Sheraton Garden Grove-Anaheim South. Rest assure I have addressed your concerns with my staff member and corrective action has been taken. I am glad to see you were able to enjoy the rest of your stay. We pride ourselves on delivering outstanding service and it is disheartening that we did not live up to our usual standards. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Garden Grove - Anaheim South Hotel on your next visit to Garden Grove so that we can deliver on the guest experience you deserve. Sincerely, Steven Langevin Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ordered a bourbon on the rocks, reg shelf liquor, girl says that'll be 13 dollars, really!! I could have walked across the street to target and purchased the same whole bottle for 3 or 4 dollars more. Bad enough Disney freaking land charges 5 dollars for WATER......
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 20 Oct 2022
Thank you for choosing to stay at the Sheraton Garden Grove - Anaheim South Hotel and providing your honest feedback on the Guest Satisfaction Survey. My sincere apologies for your recent stay at Sheraton Garden Grove-Anaheim South. Rest assure I have shared your concerns with my Food & Beverage manager. We are always working to improve our guests’ satisfaction and your feedback helps. We pride ourselves on delivering outstanding service. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Garden Grove - Anaheim South Hotel on your next visit to Garden Grove so that we can deliver on the guest experience you deserve. Sincerely, Steven Langevin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent five days in this hotel with friends and the service we had was amaizing, specially at the restaurant. The restaurant employees besides providing us with good food and drinks, answered our questions and gave us tips about shooping, dinning outside the hotel and Disneyland. That was a great help. Alm of them spoke very good spanish.
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Date of stay: October 2022
Rooms
Cleanliness
Service
Room Tip: Ask for habrbord bld view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 14 Oct 2022
Dear Sergio R, Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, Steven Langevin steve.langevin@sheratongardengrove.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at Sheraton Garden Grove-Anaheim South Hotel for our Disneyland trip. We checked in on Friday, February 18, we stayed at the Club Level. We thought it's more secure since inside the elevator it stated to use room key to access that floor. Later we found out it wasn't the case. We checked in and left to grab dinner. we passed no one on our way in & out -- only the front desk knew we left our room because we asked for directions. Within three hours, our bags, computers & more were taken. We were told that they didn't have security footage available (seriously?!). And what's more frustrating was I was able to locate my Mac that night at 4 miles away through Find MY, a police officer went and knocked on their door, but still we weren't able to get anything back! The hotel manager who wasn't able to do anything informed us that the corporate would contact us. And nope, it's been over months and we still haven't heard anything.…
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
Hotel is nice, pool and hot tub are good. The walk is decent about 15 mins to Disneyland. Staff is friendly and helpful. The rooms don’t have much sound proofing you can hear the road and other people and dogs barking, on top of it they’re doing construction. Started hammering at about 645 am woke me up not very impressed. There is food option but the restaurants mainly consists of pizza
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We checked for a one night stay on 1/16. I was laying down on the bed and I saw a black speck. At first glance I just thought it was lint, but after looking closer it was a bed bug! I’m so disgusted that my infant daughter and I had laid on that bed! We immediately left. The girl On duty was very professional and apologetic, but this isn’t so 🤮 disgusting. Also there are nothing in the hotel that is open or working. Pool closed, gym closed, restaurant closed.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steve Langevin, Guest Services / Front Office at Sheraton Garden Grove - Anaheim South Hotel
Responded 25 Jan 2021
Thank you for taking the time to share your valuable feedback. My name is Steve Langevin and I am the Front Office Manager at the Sheraton Garden Grove - Anaheim South Hotel. It has come to my attention the concerns from your recent stay. I sincerely apologize for any inconvenience. The experience you described is not characteristic of the level of cleanliness or service our associates strive to provide. The health and safety of our guests and associates is our top priority. I understand how uneasy one can feel when encountering this type of incident, but I want to assure you that we take all pest control concerns very seriously and enforce special precautions to prevent and or mitigate any safety concerns for our guests. As a standard operating procedure following your departure, our hotel contacted a licensed 3rd party pest control company to conduct a full examination of the room and report any findings to the hotel. After a thorough inspection, the findings came back negative for any traces of insects. If you have any additional questions regarding our process, please don’t hesitate to contact me at any time. Best regards, Steve Langevin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We supposed to stay there 4 and we cut our vacation short. We could not stay there it was so dirty and when we came back we had bug bites all over our bodies we brought the bugs with us and I have to call the bug company to spare my house. it was awful, I would never recommend to anyone.
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ryan Murray, General Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 30 Sep 2020
Thank you for taking the time to review our hotel regarding your recent experience. We pride ourselves on the level of service we provide our guests and apologize if we failed this promise in any way. The health and safety of our guests is our top priority. I understand how uneasy one can feel when encountering this type of incident, but I want to assure you that we take all pest control concerns very seriously and enforce special precautions to prevent and or mitigate any safety concerns for our guests. As a standard operating procedure following your departure, our hotel contacted a licensed 3rd party pest control company to conduct a full examination of the room and report any findings to the hotel. After a thorough inspection, the findings came back negative for any traces of insects. If you have any additional questions regarding our process, please don’t hesitate to contact me at any time. Kind regards, Ryan Murray
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here one night as part of a California driving week, and this was the pre-Disney night. Paid parking. Okay check-in experience and friendly staff, although when we asked for a room not close to an elevator and then ended up right beside the elevator, it was a little mystifying. We ended up staying there anyway. Room wasn't huge but big enough. Good bed. But ultimately it was the proximity to Disney that was the reason for the stay, including Disney Downtown. Both are a 10-minute drive away, so it kept things simple. Target is across the street from the hotel, and there are lots of places to eat nearby. So it was a decent stay. Not memorable in any sense but just average.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SteveL4761, Front Office Manager at Sheraton Garden Grove - Anaheim South Hotel
Responded 3 Mar 2020
Thank you for taking the time to share your recent experience at the Sheraton Garden Grove - Anaheim South Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to see you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Valued Guest such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Garden Grove. Sincerely, Steven Langevin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$146 - US$210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton garden grove
LOCATION
United StatesCaliforniaOrange CountyGarden Grove
NUMBER OF ROOMS
285
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Frequently Asked Questions about Sheraton Garden Grove - Anaheim South Hotel
Which popular attractions are close to Sheraton Garden Grove - Anaheim South Hotel?
Nearby attractions include Great Wolf Lodge (0.8 km), M3Live Event Center (0.6 km), and Haster Basin Recreational Park (0.9 km).
What are some of the property amenities at Sheraton Garden Grove - Anaheim South Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Garden Grove - Anaheim South Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Garden Grove - Anaheim South Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Garden Grove - Anaheim South Hotel?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Garden Grove - Anaheim South Hotel?
Conveniently located restaurants include Joe’s Italian Ice, Red Robin Gourmet Burgers, and Route 22 Restaurant & Bar.
Are there opportunities to exercise at Sheraton Garden Grove - Anaheim South Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Garden Grove - Anaheim South Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Garden Grove - Anaheim South Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Garden Grove - Anaheim South Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton Garden Grove - Anaheim South Hotel?
Many travellers enjoy visiting Kellogg House (7.3 km).