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The Chateau Spa & Organic Wellness Resort

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KM 48, Persimpangan Bertingkat, Lebuhraya Karak Lebuhraya Karak, Bukit Tinggi, Bentong 28750 Malaysia
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Traveller (655)
360
Panoramas (28)
Room & Suite (294)

About

#1 of 3 in Bukit Tinggi
Location
Cleanliness
Service
Value
It is World’s First Organic Wellness Destination Spa Resort situated majestically amidst a 150-million-year-old tropical rainforest • It is modelled after an 11th century medieval ‘Hault Koesnigburg’ castle in Alsace, France • The Chateau boasts 200 elegant rooms and suites • A premier spa destination where guests are offered the highest and uncompromising levels of service in their quest for a lifestyle transformation • Finest and most splendid array of organic products to relish guests from renowned organic toiletries to organic linen • Exquisite organic wine and beer while adoring fresh organic fruits and delights. Organic nourishment to incite pleasures • The Chateau prides itself on providing its guests with unprecedented organic gourmet dining experiences that will delight even the sharpest of palates • Spa sanctuary: The Chateau offers a definitive organic destination spa ritual that is an integral part of the experience at its European inspired, state-of-the-art spa, La Sante • The intuitive spa personnel who deliver personalized therapies and programs that are designed to meet individual needs and health goals ranging from body pampering, beauty, anti-stress, body cleansing, fitness, weight loss, and most interestingly the couple retreat, whilst also offering gentle guidance in the areas of nutrition and exercise • La Sante is the first to offer its clientele the use of illusive European thermal facilities which include a herbal infused sauna chamber, salt grotto or mud chamber, and a Soap Brush/Aquaveda heated bed with automatic body scrub facilities • With the resort’s quintessential focus on progressive well being and vitality, The Chateau is not only a retreat that embraces holistic ideas and relaxing principles but one that defines the eminent journey towards wellness.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
24-hour security
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Malay
450Reviews18Q+A75Room tips
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John C wrote a review 17 May
3 contributions1 helpful vote
It was a nice drive up that didn’t realize the potential of the facade and the reviews. The more recent reviews are telling of the current state of affairs. Too pricey for an isolated luxury offering. The food offerings were poor and there is no resort aspect as there is no activities that would provide a resort experience. As for the Restuarant it was one option with expensive food offerings. We ordered chicken parmigiana and it came with a Kraft single cheese slice for RM58. I am not sure what the resort is capable of but we will not be returning to find out and we won’t be encouraging anyone to make the trip.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Don’t go if there isn’t improved reviews and more restaurants and services. If they lower price...
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RYK wrote a review Mar 2022
1 contribution2 helpful votes
I have my fair share of 5-star hotel experiences in Malaysia, especially during the covid period where international travel was restricted. I stayed in The Chateau (one bedroom suite) with my partner from the 26th – 27th March 2022. It was a weekend getaway to celebrate my partner’s birthday. I would say, the stay was a disappointment and not worth the price tag! Disappointment No. 1 A few days before my check in date, I have requested for a slice of birthday cake to be made available for my partner. They subsequently asked for his MyKad for verification purposes which I obliged and sent to them via email. My request was then turned down as his birthday did not fall on the date of our stay (His birthday was on the 29th March, and we stayed in Chateau on the 26-27th March, just a few days before his birthday). It left a bad taste in my mouth as I have never experienced such service by a 5-star hotel. Other hotels that I have stayed in before were very accommodating regarding this matter. Just like any other Malaysians we need to work and most birthdays are being celebrated on the weekends. In my opinion, The Chateau should reconsider such rigid policy. It is the little things that make a big difference in your guest’s experience. Disappointment No. 2: The suite The overall look of the suite is decent, but it needs maintenance. The air conditioner in the living room was noisy and it was not cold. There was a cigarette patch on the carpet and the bathrobe given was stained. Lack of attention to details. Disappointment No. 3: The breakfast Hotel breakfast (especially ‘5-star hotel’ like The Chateau) is one of the highlights of any hotel stay. Unfortunately, the breakfast spread was mediocre, nothing to shout about. Again, any other hotels with similar or even slightly lower price range than The Chateau can offer much better breakfasts. Disappointment No. 4: No towels at the towel booth We were told that the pool is open from 7am onwards, so we went for a swim at around 10.30am. Even at 10.30am, the towel booth was empty and we had to look for the hotel staff to provide us with towels. This may be a minor issue to some guests and some say I may be a tad bit nit-picking. However, given to the claim of it being a ‘5 stars hotel’ and the price tag, the management staffs need to be more attentive. To be honest, I don’t think I will recommend this hotel to any of my friends or family members. This place needs a major upgrade in terms of its façade, rooms and service. With this price range, I better off spend my money elsewhere.
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Date of stay: March 2022
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Saifuddin S wrote a review Mar 2022
Kuala Lumpur, Malaysia3 contributions2 helpful votes
Checked into the Château on 10-12 March. 1. Wifi at 3 rd floor was very bad. 2. Lousy breakfast. Maybe they hire Bangla chef to cook nasi lemak. 3. Landscaping no maintenance at all. No money probably?
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Date of stay: March 2022Trip type: Travelled
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Chun Aw wrote a review Feb 2022
2 contributions3 helpful votes
I couldn't wait until I checked out to write this review. I have been to The Chateau for at least 8 years. The 1st time I was here. I was shocked that in my home country there's a resort that provide world class service that's comparable to any 5 stars hotel in the world. Since then, I been at The Chateau for at least once a year. My family love here so much that my elder brother held his wedding here. 2 night of dinner for 200 pax and dozens of hotel room. This is how much we love it here. Before what it became, the resort lives up to it name 'Organic resort'. Everything from the food to the bed linen to the shampoo was organic. The turn down service was awesome. Unfortunately, for the past few years it was bad is the word I am using if I am being kind. I still come once a year even during covid. Last year I came. It was bad but still bearable. This year 12/2/2022, I hope for the best and book a night at The chateau again and I am throughly disappointed. Let me start from the beginning, usually we went reach the resort we will be greeted by the staff and we will be escort to the study room or bar to have a sit and we are being serve some welcome drink while we take a rest from a long drive. Today, they just hush you to the reception and do the normal check in procedure and the worst part is the credit card machine is not working and I am waiting there for 15 minutes. Side note while l was waiting I overheard that a couple complaining that their toilet is flooding because of the plumbing issue. When they can't resolve the credit card machine issue and I starting to get irritated I offer to put down the deposit by cash. When we got the room key. The freaking room key holder is not new. It looks old and used for some time. Even a budget hotel gave a new one. When I ask can I have my tea time at the tea room I was informed that only 1 restaurant is available which is la Vie. I couldn't believe it. A 5 star hotel but you only provide a location for dining for breakfast, lunch and dinner. Oh ya, your bar is closed as well. I did try to order some food from the only restaurant available. I have to say the food that I have is one of worst dining experience in my life. Under cooked chicken, Overcook fish. With all the disappointed I try to took a shower. Well there's no hot water. I have to call the reception informed them about this. They sent someone over and the person told me that I need to wait for an hour for hot water. Are we still leaving in the 18th century? Bear in my I been here a lot of time. This is the 1st time I faced this issue. In fact I am writing the review while they are checking the hot water. Long story short, AVOID THIS RESORT I am throughly disappointed. This is going to be the last time I visit this place. And since this is not an organic resort anymore please change the name. It's just false advertising now.
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Date of stay: February 2022Trip type: Travelled
2 Helpful votes
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Shamira wrote a review Dec 2021
1 contribution2 helpful votes
My stay was over the weekend - on 11/12/2021. Overall experience in the chateau is below expectation for a 4/5 stars hotel. But they say this hotel is a 7 star? They must be joking. Unbelievable! During our check in day, the room was not clean. There are used towel hanging in the shower! Used Bedroom slipper in the shower, cluttered bathroom kits. No bath mat. We asked for our room to be clean again, and yet when we came back at night the only thing they did is put the used towel away, still no bath mat? When we arrived at 840pm from dinner, there are workers who works on renovation in the room next door, there are ladder/ workers boots outside the doors and dusts! Is Hotel management alLowing reno work after 5 pm? / let the workers to stay in the room? After a long day outside, we came back from dinner n all tired, we have to wait for 30 mins for a hot shower. Plus the shower stream is just ok not great. Plus - the amenities in the room is just too outdated, the coffee and tea place is in the cabinet- inappropriately placed, at the bottom of the cabinet with no proper drawer for it. Phone , tv : too outdated. Internet : slow, and there was no line at all in the hotel! Even 1g! And the housekeeping/ operator - took the longest time to answer the call ( and its in the afternoon! Not 10 at night ok?) I dont mind on the old amenities much but the cleanliness of this hotel is a serious matter. In my opinion, a hotel tht doesnt meet up a standard of cleanliness shouldnt be given any star. Im yet to experience the breakfast tmrw. But i guess, everything was put off after all of the above.
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Date of stay: December 2021Trip type: Travelled
2 Helpful votes
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PRICE RANGE
US$141 - US$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the chateau spa & organic wellness hotel bentong district, the chateau spa and organic wellness resort
LOCATION
MalaysiaPahangBentongBukit Tinggi
NUMBER OF ROOMS
130
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Frequently Asked Questions about The Chateau Spa & Organic Wellness Resort
Which popular attractions are close to The Chateau Spa & Organic Wellness Resort?
Nearby attractions include The VOID (5.5 km), Chin Swee Cave Temple (5.7 km), and Genting Highlands Premium Outlets (6.3 km).
What are some of the property amenities at The Chateau Spa & Organic Wellness Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Chateau Spa & Organic Wellness Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Chateau Spa & Organic Wellness Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Chateau Spa & Organic Wellness Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Chateau Spa & Organic Wellness Resort?
Conveniently located restaurants include Nicsmann 1940s Genting Highland, Burger & Lobster, and Dc Comic Super Heroes.
Are there opportunities to exercise at The Chateau Spa & Organic Wellness Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Chateau Spa & Organic Wellness Resort have an airport shuttle?
Yes, The Chateau Spa & Organic Wellness Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Chateau Spa & Organic Wellness Resort have airport transportation?
Yes, The Chateau Spa & Organic Wellness Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Chateau Spa & Organic Wellness Resort located near the city centre?
Yes, it is 0.4 km away from the centre of Bukit Tinggi.
Are any cleaning services offered at The Chateau Spa & Organic Wellness Resort?
Yes, dry cleaning and laundry service are offered to guests.